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Panda Express - Reviews
9999 Holman Rd NW, 98117 Seattle
All reviews at a glance
171
Reviews
34.5%
Satisfaction
103
negative
9
neutral
59
positive
What people say about Panda Express
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Service Type
Visit Type
Price per Person
Meal Type
Wait Time
Group Type
Group Size
Noise Level
Service Type
- Dine-in
2
Extremely Rude Server
My experience at the restaurant was marred by the extremely rude service from a server named Emily. She did not deserve to be part of the Panda staff.
- server1
- Panda staff1
Price per Person
- $11–$20
Visit Type
- Food Exploration
Group Size
- Solo
Service Type
- Dine-in
Noise Level
- Moderate
6
Service Great, Food Needs Improvement
I know they just opened recently, it was pretty busy and the employees were doing great. I had no issues with the service. The food though it wasn't the greatest.
- employees9
- service8
- food2
Price per Person
- $11–$20
Visit Type
- Family Dinner
Group Type
- Family
Group Size
- Small Group
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
Noise Level
- Moderate
10
Exceptional Service and Food!
My experience at this restaurant was outstanding. The manager was incredibly friendly and attentive, even offering to cook my food fresh. I was more impressed than I've ever been from any other location.
My family and I are definitely Panda Express fans. WE WANT TO SAY THANK YOU FOR THE GREAT FOOD AND SERVICE! :)
- manager10
- food fresh10
- impressed9
Visit Type
- Food Exploration
Group Type
- Solo Dinner
Group Size
- Solo
Service Type
- Dine-in
Wait Time
- Moderate (16–30 min.)
2
Disappointing Experience with Service and Food
I visited the restaurant about 30 minutes ago and had a disappointing experience. The staff member who served me, who had painted lips, acted as if I was asking for gifts. I ordered the two most expensive dishes, but was only served vegetables in both portions.
- staff2
- dishes3
- expensive dishes3
Visit Type
- Regular Visit
Service Type
- Dine-in
3
Disappointing Portion Sizes at Panda
My experience at this Panda location was disappointing. While Panda is generally good, this particular location's small scoops of each entree for a two-item plate were simply subpar. This is not typical of my previous visits to this location.
I usually don't complain and expect what I've experienced before, but this time it fell short. Hopefully, next time it will be better.
- small scoops3
- two item plate3
Price per Person
- $11–$20
Visit Type
- Quick Meal
Group Size
- Solo
Service Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Immediate (0–5 min.)
7
First Time at Panda Express
It was my first time at Panda Express, and the staff took the time to explain each option to me. The place was clean, and the staff was nice. The food was okay; the first bite was delicious, but after a while, it became hard to eat.
- staff9
- place8
- food6
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Long (31+ min.)
2
Weird Panda Setup, No Seating
My experience at this Panda Express was quite unusual. The setup was the weirdest I've encountered, and I won't be returning. There was no place to sit, forcing customers to eat in their car as there is no dining area.
They have a small stand-up counter with space for only 5 people to quickly eat their food. Be prepared to wait your turn for stand-up dining. The food itself was rated a 4, but the overall experience was significantly impacted by the lack of seating and the unusual setup.
- food8
- place to sit1
- dining area1
- stand-up counter2
Visit Type
- Casual Outing
Group Type
- Family
Group Size
- Small Group
Service Type
- Dine-in
Meal Type
- Dinner
9
Delicious Food, Generous Portions!
I went before closing and they made fresh dishes for us, which were truly delicious. Since there were four of us, we ordered the family set. The portions were so generous that we ate them over two meals.
It was the best! The fortune cookie message was also awesome 😆 'Beautiful things are coming' 💕
- fresh dishes10
- family set9
- fortune cookie message9
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Takeout
2
Disappointing Experience with Food and Service
I ordered a bigger plate, but the employee was distracted and seemed in a rush to check me out, even though I was the only person in line for most of my visit. To make matters worse, they forgot my last entree. I only realized this when I was halfway home.
When I called to request a refund, it was refused. The manager, Will, was unhelpful and rude, showing no concern for my frustration. Additionally, I observed an employee transferring veggies with their bare hands, without gloves, which is a hygiene concern.
The chow mein also seemed to have changed or was not prepared correctly, as mine consisted only of noodles and cabbage. I will not be returning due to this disappointing experience and the quality of the food.
- employee2
- forgot entree1
- refund1
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Takeout
Meal Type
- Dinner
Wait Time
- Short (6–15 min.)
8
Reliable Panda Express for To-Go
My experience at this Panda Express has been consistently positive. While it's located inside a QFC, it's perfectly fine to visit just for their food. The food is always relatively fresh, and I rarely have to wait long.
There isn't much of a seating area, so I'd definitely recommend getting your meal to-go.
- food8
- wait time8
- seating area5
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