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Subway - Reviews

177 Townsend Street Aka, 170 King St Unit 131, 94017 San Francisco
All reviews at a glance
53

Reviews

20.8%

Satisfaction

37

negative

5

neutral

11

positive

What people say about Subway

Price per Person
  • $1–$10
Visit Type
  • Quick Meal
Group Type
  • Solo Dinner
Group Size
  • Solo
Service Type
  • Takeout
Meal Type
  • Lunch
Judy G.
Review date: 08/21/2025
7
Great Food, Limited Seating
My experience at this restaurant was primarily focused on the food, which was excellent, receiving a perfect score of 5. However, the atmosphere was a significant letdown, rated at only 1. The restaurant has only one table with two seats, making it ideal for takeout only. I had intended to eat there, but the limited seating made that impossible.
  • food10
  • takeout only6
  • atmosphere2
  • one table with two seats2
Visit Type
  • Quick Meal
Service Type
  • Takeout
Oliver Z.
Review date: 07/30/2025
1
Hygiene concerns and hair in food
My experience at this restaurant was unfortunately very poor due to hygiene issues. I found a piece of hair on my sub, which is unacceptable. I am planning to complain to the city about this next week. The overall experience was negatively impacted by this discovery, leading to a 1 out of 10 for food, service, and atmosphere.
  • hygiene1
  • hair on my sub1
Visit Type
  • Quick Meal
Service Type
  • Dine-in
Wait Time
  • Long (31+ min.)
T T.
Review date: 07/08/2025
1
Horrible Service Experience
My experience at this Subway location was incredibly negative. I was called "Stupid and Dumb" by a staff member for ordering slowly. I couldn't believe the disrespect shown to me. The service was appalling, and the staff's attitude was unacceptable.
  • service1
  • staff attitude1
Price per Person
  • $11–$20
Visit Type
  • Regular Visit
Service Type
  • Dine-in
Daniel F.
Review date: 12/20/2024
10
Normal Subway, Great Experience
My experience at this Subway was completely normal and positive. I eat here about 2-3 times a week and I'm not sure what other reviewers are talking about. The food is great, the service is excellent, and the atmosphere is also top-notch. I highly recommend this location.
  • food10
  • service10
  • atmosphere10
Price per Person
  • $11–$20
Visit Type
  • Delivery
Service Type
  • Delivery
Meal Type
  • Lunch
Kim M.
Review date: 10/23/2024
2
Order Incorrect, Regretful Experience
My experience was quite disappointing. I ordered a 6" #17 - Garlic Roast Beef sandwich and specifically asked for double meat, the works, and American cheese. Unfortunately, I did not receive my order as requested. I regret ordering from them and would advise others to stay away if they want their delivery order to be correct.
  • double meat2
  • the works2
  • American cheese2
Visit Type
  • Quick Meal
Service Type
  • Dine-in
Jerry L.
Review date: 10/20/2024
3
Terrible Service, Great Food
My experience at this restaurant was marred by terrible service. The lady preparing my sandwich was clearly not in a good mood. When I asked for more lettuce, as the container was almost empty, she refused, only offering what was left. She then gave me a very bad look and aggressively asked if I wanted the sandwich. She even threw it in the trash. This behavior was unexpected, especially since I almost always give tips. I will never go back if she is the one serving me.
  • tips7
  • service1
  • lady preparing sandwich1
  • lettuce2
Price per Person
  • $11–$20
Visit Type
  • Quick Meal
Service Type
  • Dine-in
Sami B.
Review date: 07/09/2024
2
Subway Overcharged and Poor Service
My experience at this Subway was quite disappointing. I initially thought that despite the lower reviews compared to other locations, it couldn't be that bad, but it was. I was overcharged for my order. The sign listed a chicken breast footlong at $12. 99, but I was charged $13. 99. When I inquired, the staff offered various excuses, such as it being due to extra cheese, which was incorrect as I paid for cheese separately, and it was a distinct line item on my receipt. They then claimed that was the actual price, implying the in-store sign was wrong. When I pointed out the one-dollar difference, they dismissed it, saying "What's the difference, it's just one dollar. " While I understand a dollar isn't significant, especially when I tipped more than that, it's the principle of the matter. I expected them to admit their mistake and correct it, but they couldn't. Instead, I received a terrible attitude when I asked for the error to be fixed. I will not be returning.
  • chicken breast footlong6
  • extra cheese5
  • overcharged1
  • principle2
  • terrible attitude1
Price per Person
  • $41–$50
Visit Type
  • Casual Outing
Service Type
  • Dine-in
Meal Type
  • Dinner
Rui Z. (.
Review date: 01/03/2023
2
Rude front desk staff ruined dinner
My experience at the restaurant was marred by the rude front desk staff. The lady at the front desk accused me of not sending the online order, but it turned out she could not spell my name correctly.
  • front desk staff1
  • online order2
Visit Type
  • Quick Meal
Richard L.
Review date: 08/18/2021
1
Never Open During Posted Hours
I have been attempting to eat at this establishment for three days, but they are never open during their posted hours. I tried the last two mornings; the website said they opened at 8 am, but I tried at 8: 30 am and the store was locked up. Now I tried at 5: 30 pm (they say they close at 6 pm), and the doors were locked. Please do not waste your time.
  • posted hours1
  • store1
  • doors1
Service Type
  • Dine-in
Disht A.
Review date: 09/12/2020
1
Expensive and Unfriendly Staff
My experience at this restaurant was marked by expensive prices and very unfriendly staff. One staff member's bad behavior, particularly towards me, was so egregious that I wanted to report him. He even refused to give me change back.
  • expensive2
  • unfriendly staff1
  • bad behavior1

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