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Subway - Reviews

951 James St Suite E 1st Floor, 98104 Seattle
All reviews at a glance
98

Reviews

19.4%

Satisfaction

76

negative

3

neutral

19

positive

What people say about Subway

Price per Person
  • $21–$30
Visit Type
  • Delivery
Service Type
  • Delivery
Karey G.
Review date: 06/04/2025
2
Missing Cheese on Sandwiches
I ordered Doordash from here twice last week. Whoever makes the sandwiches in the morning seems to have a cheese phobia; they can never include the cheese.
  • cheese2
  • sandwiches2
Price per Person
  • $11–$20
Visit Type
  • Tourist Experience
Service Type
  • Dine-in
Meal Type
  • Dinner
Alex T.
Review date: 11/22/2024
1
No Restroom Access, Rude Service
My experience at this restaurant was extremely negative due to the lack of a restroom for customers. This was particularly frustrating given that finding a restroom in Seattle is already difficult. Furthermore, the worker was impolite, as politeness would have involved allowing a customer to use the restroom. The food received a rating of 3, while service and atmosphere were rated at 1.
  • food6
  • restroom1
  • worker1
  • service1
Visit Type
  • Quick Meal
Service Type
  • Dine-in
Meal Type
  • Lunch
Eric D. M.
Review date: 10/22/2024
6
Good Food, Inconsistent Hours
During lunch, I experienced pretty good service and standard food. However, the hours of operation are highly variable. I have gone there multiple times up to a few hours prior to their listed closing, and they were either gone or refused service saying they were closed.
  • service7
  • food7
  • hours of operation2
Visit Type
  • Casual Outing
Service Type
  • Dine-in
Meal Type
  • Dinner
Hanna
Review date: 07/03/2024
1
Restaurant Locked and Unattended
I went to the restaurant at 5: 30 pm on July 3rd, but the door was locked and there was no one there.
  • door2
  • staff availability1
Price per Person
  • $11–$20
Visit Type
  • Quick Meal
Service Type
  • Takeout
Meal Type
  • Lunch
Raul R.
Review date: 04/03/2024
2
Online Order Disaster: Skimped Food & Rude Service
My experience with the online order was extremely disappointing. I specifically requested extra ingredients, but the restaurant did the opposite and completely skimped on both of our sandwiches. To make matters worse, the customer service was rude; the employee actually threw the bag at me when I went to pick up the order.
  • sandwiches1
  • customer service1
  • bag1
Price per Person
  • $1–$10
Visit Type
  • Food Exploration
Service Type
  • Dine-in
Meal Type
  • Dinner
Siobhan B.
Review date: 04/07/2023
9
Delicious Sandwich and Great Service!
I wanted to give a glowing review for the employee working on 04/07/23 at 5pm at the Subway by Harborview. Although I didn't catch her name, she was busy but maintained a great attitude and handled everything with ease. When it was my turn, she helped me create a sandwich that was absolutely delicious. I hadn't visited a Subway in many years, but I will be back for this sandwich and hope to be helped by her again!
  • employee10
  • sandwich10
Visit Type
  • Quick Meal
Meal Type
  • Lunch
Brandy E.
Review date: 03/16/2023
1
Never Open for Lunch
I tried almost every day to get lunch here while I was taking care of my mom at Harborview. They literally were never open.
  • opening hours1
Visit Type
  • Quick Meal
Service Type
  • Dine-in
Gina T.
Review date: 11/03/2022
2
Poor Customer Service Over Extra Veggies
My experience at this restaurant was extremely disappointing due to the poor customer service I received. I simply wanted some extra vegetables on my veggie sandwich, but the staff member became argumentative and even showed me a formula chart. As a former Subway manager, I know that while formulas are followed, accommodating a customer's request for more vegetables, especially on a veggie sandwich, is standard practice. I was hoping for more than just three onions, and after receiving a minimal amount, I had to ask a gentleman to assist me. The lady then walked away, threatening to charge me for the extra vegetables. I will never return to this location.
  • extra veggies2
  • formula chart2
  • customer service skills1
Visit Type
  • Quick Meal
Amy T.
Review date: 09/09/2022
2
Subway Refuses Coupon, Frustrating Experience
My experience at this Subway was disappointing. I encountered another Subway location that refused to honor my coupon, claiming "the computer not accepting them. " This raises the question of why Subway continues to exist if they can't even honor their own promotions. It felt like a deliberate refusal of service.
  • coupon1
  • computer not accepting them1
Price per Person
  • $11–$20
Visit Type
  • Quick Meal
Service Type
  • Takeout
Meal Type
  • Lunch
Emilia G.
Review date: 08/18/2022
2
Uncooked Bacon and Poor Service
My experience at this restaurant was quite disappointing. I ordered "The Great Garlic" sandwich, expecting crispy bacon as described. However, what I received was uncooked bacon. When I attempted to return it, the individual I believe to be the manager argued that the bacon was supposed to be uncooked. I tried to show them the description and a picture from the Subway website, which clearly depicted cooked and crispy bacon. It was a really bad experience all around.
  • uncooked bacon1
  • manager1
  • description2

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