Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Subway – Seattle
Subway - Seattle
Photo from Subway
Subway at a glance
Seattle First Hill
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 8 of the guests
#852 out of 858 places to eat in Seattle
#22 Sandwich Shop out of 23 in Seattle
Poor
3 out of 10
Food
Service
Ambience
Value
98
Reviews
19.4%
Satisfaction
Often praised
- Cleanliness
- Location
- Staff friendliness
Frequently criticized
- Pricing issues
- Food inconsistency
- Rude service
The snack bar Subway in Seattle’s vibrant First Hill neighborhood is your go-to spot for a quick and satisfying meal. As a popular Sandwich Shop, you’ll find a wide array of healthy options to customize your perfect sub.
Whether you’re grabbing breakfast, lunch, or dinner, this casual eatery offers a convenient and delicious experience. You can dine-in, grab takeout, or even have your meal delivered right to your door.
Overview: Introducting Subway
Subway often presents itself as a quick option, and some visitors appreciate the general cleanliness and convenient location of this particular spot. You might even find the staff to be friendly and efficient, offering good customer service during your visit.
However, there are notable concerns, especially regarding value where coupon issues and charges for extra items frequently arise. The food preparation can also be inconsistent, with some finding their sandwich lacking or not made as expected.
Poor
3
out of 10
98
Reviews
19.4%
Satisfaction
76
negative
3
neutral
19
positive
Looking at the overall picture, this Subway location receives a Restaurant Score of 3, which falls into the poor category. This is reflected in the Customer Satisfaction, which stands at a low 19.4%.
With 76 negative remarks compared to just 19 positive out of 98 total opinions, it’s clear many visitors leave feeling disappointed. Diving deeper, the individual aspects also struggle.
Ambience (3.9) is the highest-rated topic, though still poor, followed by Food (3.2). Service (2.9) and Value (2) are particularly low, indicating significant areas for improvement.
These scores suggest a consistent pattern of issues across various customer experiences.
What people like
- Clean environment
- Convenient location
- Friendly, efficient staff
What people don't like
- Coupon/pricing issues
- Inconsistent food quality
- Poor service attitude
With a Recommendation Score of 3.3, this Subway location presents a challenging proposition. While some appreciate its cleanliness and the efficiency of certain staff members, the overall experience often falls short, particularly concerning value and food consistency.
If you’re seeking a quick, no-frills meal and aren’t relying on coupons, you might find it adequate. However, be prepared for potential issues with pricing and sandwich preparation.
It’s a place that might disappoint if your expectations are high for a consistent, value-driven experience.
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Verdict: Our expert take on Subway
Food (3.2 out of 10)
mentioned by 50% of the guests
When it comes to the food, a few folks have found some bright spots, noting the presence of fresh food and even a delicious sandwich or two. Out of 25 customer remarks, 4 positive comments specifically highlighted the food and the sandwich, suggesting that when things go right, they can be quite good. However, the overall picture for food is quite challenging, with a score of 3.2, which is considered poor, and a very low customer satisfaction of just 16%.
Many of the 19 negative remarks point to issues like inconsistent sandwich preparation, skimped toppings, missing ingredients (like cheese or bread), and even alarming reports of uncooked bacon or foreign objects. This indicates significant room for improvement.
Food
25
Reviews
16%
Satisfaction
19
negative
2
neutral
4
positive
Rating distribution
What people like
- Fresh food available
What people don't like
- Inconsistent sandwich prep
- Missing ingredients often
- Foreign objects found
Often praised
- foodDuring lunch, I experienced pretty good service and standard food. However, the hours of operation are highly variable.
- sandwichsandwich that turned out to be so delicious
Frequently criticized
- sandwichYour sandwich never really comes out the way you want it to
- sandwichesWhoever makes the sandwiches in the am have a cheese phobia
- Subway sandwichesone of the worse subway sandwiches I've ever purchased
- amount of stuffcheap with the amount of stuff they put on your sandwich
- body jewelryreceived a piece of body jewelry in my sandwich
- breadout of multiple things including one of the breads
- cheeseI ordered Doordash from here twice last week. Whoever makes the sandwiches in the morning seems to have a cheese phobia; they can never include the cheese.
- descriptiontried to show him the description
- extra veggieswanted some extra veggies
- saucesout of multiple things including... some sauces
If youre feeling lucky, you might get a fresh, delicious sandwich, but be prepared for a gamble. With widespread issues like inconsistent preparation, missing ingredients, and even serious quality concerns, its probably best to manage your expectations or consider other options.
Service (2.9 out of 10)
mentioned by 84% of the guests
While the overall sentiment for service here is quite low, with a score of just 2.9 and customer satisfaction at a mere 21.3%, some guests did find bright spots. Out of 47 customer remarks, 10 highlighted positive experiences, noting fast service, nice customer service, and accommodating staff who were friendly and efficient. It seems a few employees truly tried their best to make things right.
However, the vast majority of feedback, with 37 negative comments, points to significant issues. Many customers encountered rude staff and poor customer service skills, often describing workers as impolite or having a bad attitude. Inconsistent hours of operation and general staff communication problems also frequently led to frustrating experiences, suggesting a need for better training and management.
Service
47
Reviews
21%
Satisfaction
37
negative
0
neutral
10
positive
Rating distribution
What people like
- Fast service
- Friendly staff
What people don't like
- Rude staff
- Poor customer service
- Variable hours
Often praised
- customer servicevery good customer service
- serviceDuring lunch, I experienced pretty good service and standard food. However, the hours of operation are highly variable.
- Subway experienceThe several times I’ve been, the staff has been friendly and efficient. Everything you’d expect from the usual Subway experience.
- accommodatingVery accommodating but a little bummed
- employeeshe had a great attitude
- linetried hard to get the line to move as fast as possible
- peoplethe people that work there are efficient
- staffthe staff has been friendly and efficient
Frequently criticized
- customer serviceOne worker was very hard to hear and incredibly rude. While others seemed fine, her customer service was terrible. She mixed up my sandwiches and didn't even give me my change.
- staffOne lady had a very bad attitude making my sandwich
- workerOne worker here was very hard to hear and very rude to me.
- back up planshould have a better back up plan
- bagshe threw the bag at me
- cash registerThe cash register at this location was frozen and not working
- changedidn't give me my change.
- computer not accepting themMy experience at this Subway was disappointing. I encountered another Subway location that refused to honor my coupon, claiming "the computer not accepting them. " This raises the question of why Subway continues to exist if they can't even honor their own promotions.
- customer service skillsher poor customer service skills
- employee hygieneemployee was using the toilet... without washing their hands
Given the overwhelmingly negative feedback, you might want to manage your expectations for service here. While a few experiences were positive, the high number of complaints about rude staff and inconsistent operations means you're taking a gamble. If service is a priority for you, it might be best to look elsewhere.
Ambience (3.9 out of 10)
mentioned by 34% of the guests
When it comes to the overall feel, a few guests did find some positives, noting the convenient location and generally clean place. With 4 positive remarks out of 13 total, some even specifically mentioned the cleanliness of the restaurant. However, the overall sentiment, reflected in a score of just 3.9, suggests there's much room for improvement.
Unfortunately, the experience for many was less than ideal, with a low customer satisfaction of just 30.8%. Concerns ranged from issues with hand washing hygiene and bathroom cleanliness to a squeaky AC fan motor. Guests also reported a messy place, a leaking fridge, and even an unavailable restroom, leading to a poor atmosphere overall, based on 8 negative observations.
Ambience
13
Reviews
30%
Satisfaction
8
negative
1
neutral
4
positive
Rating distribution
What people like
- Convenient location
- Clean place
What people don't like
- Unclean restrooms
- Messy environment
- Poor staff hygiene
Often praised
- cleanlinessit's clean
- locationThe location is convenient
- placefound it to be a good place
- restaurantthis Subway is really clean
Frequently criticized
- AC fan motorsqueaky a/c fan motor
- atmosphereAtmosphere:1
- bathroom cleanlinessemployee was using the toilet... That’s GROSS!
- doorthe door was locked
- fridgeMy experience at this restaurant was extremely disappointing. The toaster was broken, and the fridge was leaking water everywhere. To make matters worse, the staff were so incompetent they couldn't even scan my Subway rewards card to pay.
- hand washingdid not use soap when she "washed" her hands
- placeThe place was really messy and disorganized
- restroomRestroom not available to customers
If a pleasant environment is important to you, you might want to manage your expectations or consider other options. While the location might be convenient, be prepared for potential issues with cleanliness and overall atmosphere. It's probably best to look elsewhere if ambience is a priority.
Value (2 out of 10)
mentioned by 28% of the guests
When it comes to value, it seems there's a silver lining with some nice specials on sandwiches that customers appreciate. While the overall score for value is a rather low 2, indicating a poor experience for many, customer satisfaction surprisingly sits at a 7.7, which is generally considered good. This positive note, highlighting specials on sandwiches, comes from just 1 opinion.
However, the conversation around value quickly turns sour, with 12 different remarks pointing to issues like being charged for extra spinach or extra cheese, unexpected guacamole charges, and even incorrect sales tax. Many also felt frustrated by the refusal to honor coupons and various upcharges when swapping items, leading to a feeling of being unfairly treated.
Value
13
Reviews
7%
Satisfaction
12
negative
0
neutral
1
positive
Rating distribution
What people like
- Sandwich specials available
What people don't like
- Unexpected extra charges
- Refused coupons
- Incorrect pricing
Often praised
- specials on sandwichesnice to have specials on sandwiches
Frequently criticized
- couponsdont try to use coupons here they will not accept them
- charge megoing to charge me for more veggies
- cheat meattempted to cheat me by charging for extra spinach
- couponrefusing to honor my coupon
- extra cheesecharging me for extra cheese instead
- extra spinachMy experience at this restaurant was very negative due to the rude staff. They attempted to cheat me by charging for extra spinach on my salad and then also for extra cheese. I ended up walking out.
- guacamole chargecharged extra for guacamole, which is included at no additional charge
- meal pricethe correct price for the meal is $9.12
- pricingruin it by pricing everybody out of the city
- sales taxcharged 10.1% sales tax. There is no sales tax on food
If youre looking for straightforward pricing and expect coupons to be honored, you might find yourself disappointed here. While there are occasional sandwich specials, the frequent complaints about extra charges and pricing issues suggest you should be prepared for unexpected costs. Its probably best to clarify all charges upfront if you decide to visit.
How are the prices at Subway?
You’re looking at roughly 18 per person – reported by 8 diners. That puts it in the $11–$20 category. For a Sandwich Shop, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at the recent reviews, most diners spent around this amount, with prices clustering nicely in the $11–$20 range, though a few ventured slightly lower or higher. Since we only have 8 reviews, this gives us a good indication, but more data would paint an even fuller picture.
Here’s a quick look at what guests spend per person, based on the latest 8 reviews. While the data is limited, it gives us a good idea of typical spending.
See how this Sandwich Shop’s value for money stacks up against similar spots in Seattle.
Overall, we think the pricing feels quite fair for a Sandwich Shop in Seattle. Its a solid mid-range option if youre looking for quality without breaking the bank.
Customer Reviews: what people think about Subway
Price per Person
- $21–$30
Visit Type
- Delivery
Service Type
- Delivery
2
Missing Cheese on Sandwiches
I ordered Doordash from here twice last week. Whoever makes the sandwiches in the morning seems to have a cheese phobia; they can never include the cheese.
- cheese2
- sandwiches2
Price per Person
- $11–$20
Visit Type
- Tourist Experience
Service Type
- Dine-in
Meal Type
- Dinner
1
No Restroom Access, Rude Service
My experience at this restaurant was extremely negative due to the lack of a restroom for customers. This was particularly frustrating given that finding a restroom in Seattle is already difficult. Furthermore, the worker was impolite, as politeness would have involved allowing a customer to use the restroom.
The food received a rating of 3, while service and atmosphere were rated at 1.
- food6
- restroom1
- worker1
- service1
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
6
Good Food, Inconsistent Hours
During lunch, I experienced pretty good service and standard food. However, the hours of operation are highly variable. I have gone there multiple times up to a few hours prior to their listed closing, and they were either gone or refused service saying they were closed.
- service7
- food7
- hours of operation2
Visit Type
- Casual Outing
Service Type
- Dine-in
Meal Type
- Dinner
1
Restaurant Locked and Unattended
I went to the restaurant at 5: 30 pm on July 3rd, but the door was locked and there was no one there.
- door2
- staff availability1
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Takeout
Meal Type
- Lunch
2
Online Order Disaster: Skimped Food & Rude Service
My experience with the online order was extremely disappointing. I specifically requested extra ingredients, but the restaurant did the opposite and completely skimped on both of our sandwiches. To make matters worse, the customer service was rude; the employee actually threw the bag at me when I went to pick up the order.
- sandwiches1
- customer service1
- bag1
What Subway offers
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Solo dining
- Lunch
Amenities
- Restroom
Offerings
- Quick bite
- Healthy options
- Coffee
Dining options
- Breakfast
- Counter service
- Dessert
- Dinner
- Lunch
Service Options
- Dine-in
- Takeout
- Delivery
Atmosphere
- Casual
FAQs
Is Subway in First Hill, Seattle, accessible for all guests?
Yes, you’ll find that this Subway location is fully wheelchair accessible. It features a wheelchair accessible entrance, parking lot, seating, and even a wheelchair accessible restroom, ensuring a comfortable visit for everyone.
What dining options and meal times does Subway in Seattle offer?
At this Subway, you can enjoy a quick bite with healthy options throughout the day. They serve breakfast, lunch, and dinner, and also offer dessert. You can choose counter service, dine-in, takeout, or convenient delivery for your meal.
How does this Subway location generally perform?
This Subway receives an overall Restaurant Score of 3, indicating a poor performance. Key areas like Value (2), Service (2.9), Food (3.2), and Ambience (3.9) all score low, contributing to a low Customer Satisfaction of 19.4%.
What do customers appreciate about this Subway?
Customers occasionally note the convenient location and the general cleanliness of the restaurant. Some also find the staff to be friendly and efficient, providing good customer service.
What are the main complaints at this Subway?
Frequent complaints revolve around issues with coupons and unexpected charges for extra ingredients, impacting value. There are also concerns about inconsistent food preparation and instances of rude staff behavior.