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Donairo's - San Francisco
Photo from Donairo’s
Donairo's at a glance
San Francisco Outer Richmond
- 🍕 Pizzeria
$$
Price per Person $11–$20
mentioned by 46 of the guests
#856 out of 2403 places to eat in San Francisco
#28 Pizzeria out of 115 in San Francisco
Good
7.8 out of 10
Food
Service
Ambience
Value
401
Reviews
80.8%
Satisfaction
Often praised
- Pizza quality
- Friendly staff
- Quick service
Frequently criticized
- Food inconsistency
- Rude service
- Basic ambiance
The pizzeria Donairo’s, nestled in San Francisco’s vibrant Outer Richmond neighborhood, offers you a fantastic spot for a quick bite. You’ll find a casual atmosphere perfect for any time of day.
Whether you’re craving classic slices or exploring their popular vegan and vegetarian options, this local gem has you covered. It’s also a go-to for delicious late-night food, ensuring your cravings are satisfied even after hours.
Overview: Introducting Donairo's
Donairo’s offers a generally positive dining experience, often highlighted by its delicious pizza and the genuinely friendly owner and staff . Many customers appreciate the warm welcome and efficient service , making for a comfortable visit where you feel well looked after.
However, it’s not without its minor drawbacks. Some patrons have noted occasional inconsistency in food quality, and there have been instances of less-than-stellar customer service .
The atmosphere is often described as functional rather than a primary draw, suggesting a focus on the food itself.
Good
7.8
out of 10
401
Reviews
80.8%
Satisfaction
58
negative
19
neutral
324
positive
Donairo’s earns a solid overall score of 7.8, reflecting a good dining experience, with customer satisfaction also strong at 80.8%. This positive sentiment is drawn from 401 customer observations, with 324 positive remarks outweighing 58 negative ones, indicating a generally well-received establishment.
Looking closer, both Food (7.9) and Service (7.9) stand out as key strengths, frequently praised for their quality and attentiveness. The Ambience (7.2) is considered decent, providing a functional setting.
However, Value (6.6) sits in the average range, suggesting that while many find the pricing fair, some feel it could be more competitive.
What people like
- Delicious pizza quality
- Friendly, attentive staff
- Efficient service
What people don't like
- Inconsistent food quality
- Occasional rude service
- Basic, stark ambiance
Donairo’s presents a compelling option for those seeking reliable and tasty pizza, backed by genuinely friendly service. While the ambiance is straightforward and food quality can occasionally vary, the overall experience leans heavily towards satisfaction.
With a recommendation score of 8.1, Donairo’s is certainly worth considering, especially if you prioritize good food and a welcoming interaction over a fancy setting. It’s a solid choice for a casual meal or convenient takeout.
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Verdict: Our expert take on Donairo's
Food (7.9 out of 10)
mentioned by 97% of the guests
Alright, lets talk about the food! Based on 232 opinions, with a solid 188 positive remarks, it seems like many folks are really enjoying whats coming out of the kitchen. The overall score for food is a good 7.9, and customer satisfaction sits at a strong 81%.
Guests rave about the delicious pizza, fantastic garlic cheese bread, and the great crust, often highlighting the fresh ingredients. However, it's not all perfect, as 28 negative comments point out some areas for improvement. Some experiences mention inconsistent quality, with pizza sometimes being dry or lacking flavor.
There are also notes about the sauce being too salty and issues with incorrect toppings, suggesting a need for more attention to detail.
Food
232
Reviews
81%
Satisfaction
28
negative
16
neutral
188
positive
Rating distribution
What people like
- Delicious pizza
- Fantastic garlic bread
- Fresh ingredients
What people don't like
- Inconsistent quality
- Salty sauce
- Lacking flavor
Often praised
- pizzaOMG! it was the delicious. We had a thin crust medium with artichoke olives feta garlic and mushrooms . It was cooked to perfection the sauce was just the perfect amount.
- foodMy experience at the restaurant was great, especially considering I was in a hurry. The staff were willing to run to get my food out, which was incredibly helpful as my bus was coming. This level of service made a potentially stressful situation much easier.
- wingsMy experience was with the pizza, which was great! The wings were a bit on the small and dry side, but still delicious. I would definitely order from here again if I find myself in the area.
- crustThe BBQ wings were hands down the best I’ve ever had! The pizza (pesto chicken) is amazing and the crust was perfect, not too thick not too thin. The Chicken Cesar sub had amazing flavor with the perfect texture from the soft bread and crunch from the onion and tomato.
- pastaTried the pasta for the first time and it was just as good as the pizza
- pizzasThe pizzas are tasty and generous
- PizzaPizza was fresh and made to order.
- cheeseAs someone who has worked at a pizza joint, I can confidently say this is the best pizza I have ever had, and it's amazing to find such quality all the way from Singapore. They were crazy generous with the toppings, especially the cheese, which made for an incredibly satisfying meal.
- ingredientsWe went in on a whim and are now planning our route to hit the spot once more on our way home. The great crust was a highlight, not too oily, and there was a good spread of ingredients. It was a dine-in experience for dinner, with a price range of $10–20 per person.
- pizza sliceI visited on a quiet Tuesday evening after my run, and the owner greeted me welcomely. He ensured my pizza slice was hot and managed the kitchen with careful instinct. I thoroughly enjoyed the pesto chicken pizza, which was incredibly satisfying on a cold, foggy night with an empty stomach.
Frequently criticized
- pizzaMy experience at Donario's has been very disappointing due to inconsistent product quality. On my most recent visit, the pizza was dry and incorrectly topped. This is a recurring issue, as two out of three times I've ordered, at least one item was missing from the topping, and I was still charged for it.
- saucePlease, you have a great product minus the saline drip. Stop adding so much salt to the sauce and you will have a happy customer for life. This isn't just a one-time issue; I have told them about it.
- Alfredo pastaTried their Alfredo pasta - lacking flavor
- Hawaiian feastit was no where near double portion
- beer wine optionsthere's no beer wine options
- crustCrust really has no flavor; is sorta chewy
- extra cheeserequested “extra cheese”
- extra extra largeextra extra large isn't much bigger than an extra large
- flavorSo there was no real flavor to the pizza
- food qualitypizza shop very low food quality
If you're craving some seriously good pizza, wings, or calzones, this place is definitely worth a try, especially given the high satisfaction. Just be aware that some customers have noted inconsistencies in quality and flavor, so keep your expectations balanced.
Service (7.9 out of 10)
mentioned by 77% of the guests
When it comes to service, this place generally shines! With a solid score of 7.9 and a customer satisfaction of 83%, it's clear most diners have a great experience. Out of 112 comments, 93 praise the friendly staff, accommodating owner, and quick delivery, making interactions a real pleasure.
However, not everyone has had a perfect visit. A smaller number of 18 comments point to occasional issues like terrible service, excessive waiting times, or even a rude owner/staff member. While these instances are fewer, they highlight areas where consistency could be improved.
Service
112
Reviews
83%
Satisfaction
18
negative
1
neutral
93
positive
Rating distribution
What people like
- Friendly staff
- Accommodating owner
- Quick delivery
What people don't like
- Rude staff
- Long wait times
- Terrible service
Often praised
- serviceMy experience at the restaurant was great, especially considering I was in a hurry. The staff were willing to run to get my food out, which was incredibly helpful as my bus was coming. This level of service made a potentially stressful situation much easier.
- ownerMy family and I stopped here for lunch and absolutely LOVED it. The pizza and garlic cheese bread were FANTASTIC, and the owner was so friendly. I highly recommend swinging by for some take-out!
- staffThe staff is awesome makes you feel at home
- customer servicethe customer service makes you feel like you’re visiting a relative for dinner
- peopleWe've always done take out, but there are a few tables available and pizza by the slice is an option. The people there are always so sweet, and it's just a solid slice.
- deliveryWhen they do delivery, it's quick
- employeesWhether it is the pizza, the sandwiches or the pasta, there is something for almost everyone. The employees know me by name and the regular delivery driver has pretty much become a friend. We will always return for more!
- OwnerOwner was very friendly and accommodating
- ServiceService:5
- Wait timeWait time:No wait
Frequently criticized
- customer servicecustomer service terrible
- deliveryOrdered delivery once; not doing that again
- ownerowner who, rather indifferently, implied "Our pizza style may not be for you."
- serviceThis aspect of the service was quite disappointing
- change in the registermuch change in the register
- credit backoffered credit for a single topping which was never documented
- gloveshe never wears gloves
- liarHe’s actually a huge Liar
- person on the phonethe person on the phone was extremely rude and dismissive.
- purple haired girlthe purple haired girl was so annoying
Overall, the service here is generally good, with many positive interactions. If you value friendly staff and quick service, youll likely have a great experience. Just be aware that a few customers have encountered some bumps, so theres a slight chance of a longer wait or a less-than-stellar interaction.
Ambience (7.2 out of 10)
mentioned by 33% of the guests
The vibe here is definitely a highlight, with a solid 7.2 score and 75.6% customer satisfaction showing most people are happy! Many folks loved the decor, atmosphere, and cozy hangout feel, often mentioning the clean location and convenient late hours. Out of 41 total comments, 31 were positive, praising the fun interior, good seating, and overall pleasant vibe.
However, its not all sunshine. While 31 comments were positive, 8 pointed out some downsides. A few found the furniture and decor to be cold or harsh, and the atmosphere described as stark.
Parking can also be a challenge, and one opinion even noted the lack of a toilet. ' It seems some areas could use a refresh.
Ambience
41
Reviews
75%
Satisfaction
8
negative
2
neutral
31
positive
Rating distribution
What people like
- Fun, updated decor
- Cozy, friendly vibe
- Open super late
What people don't like
- Stark, cold decor
- Parking can be tough
- No public toilet
Often praised
- atmosphereMy experience at this restaurant was fantastic! It's a quaint hole in the wall with a friendly atmosphere. We absolutely loved the garlic cheese bread, pizza, and onion rings – they were so delicious and tasted incredibly fresh.
- placeMy experience at this restaurant was fantastic, primarily due to their Veggie Calzone, which I found to be the bomb! It's a super underrated place that serves the best calzones in the city.
- late hoursthe hours are late
- vibethey throw off a good vibe
- AtmosphereAtmosphere:4
- San Francisco experienceadded to our San Francisco experience.
- clean bathroomvery clean bathroom
- clean locationclean location
- conveniencethe convenience of the place
- cozy hangoutit’s a cozy hangout
Frequently criticized
- atmosphereShe forwarned me that we're going there for the pizza not the atmosphere. It's pretty Stark
- parkingNo parking
- decorthe decor is kinda harsh, plastic
- furniture and decorschon alte Möbel und Einrichtung kalt
- hairstylewears the most long and wild hairstyle I’ve ever seen
- toileteine Toilette gab es auch nicht
If youre looking for a generally pleasant and cozy spot with good vibes, especially for late-night eats, this place is worth a visit. Just be prepared for potentially stark decor and a possible hunt for parking, but dont let that deter you from the overall good experience.
Value (6.6 out of 10)
mentioned by 16% of the guests
When it comes to value, this spot generally hits the mark, with many customers finding it quite appealing. Based on 12 positive remarks, guests often praise the affordable for California prices, especially for pizza and specific discounts like the $10 deal, making it feel worth it. Customer satisfaction sits at a solid 75%, indicating a good experience for most.
However, not everyone agrees, as 4 negative comments point to some concerns. A few found the experience expensive, with some specific orders totaling around $35 for what they considered a small pizza. The overall score for value is 6.6, suggesting there's still a bit of room for improvement in consistency.
Value
16
Reviews
75%
Satisfaction
4
negative
0
neutral
12
positive
Rating distribution
What people like
- Affordable California prices
- Great pizza deals
- Worth the cost
What people don't like
- Can be expensive
- Small portions pricey
- High total cost
Often praised
- priceMy boyfriend and I were walking by and decided to stop in for a slice of pizza. We were met with super nice service and found the prices to be decently priced for the huge slices of pizza. The pizza was high quality and delicious!
- $10 dealgot a $10 deal with had a salad pizza and a drink
- affordable for CaliforniafĂĽr californien auch bezahlbar
- discountsalways give great priced discounts to students
- good pricegood food for a good price
- good valueGood value.
- pizzaDelicious pizza worth every penny!
- pricingDecent pricing for the size though
- valueGreat value and deal.
- worth itThe staff was amazing, and the pizza was awesome. There was enough room for my family of 5, and it was totally worth it.
Frequently criticized
- expensiveun poco caro
- price26 dollars.. I wouldn't do it again
- small pizzafor 26 bucks for a small... I think that's the most outrageous part
- totaling around $35The owner needs to address this behavior, as it's driving away good customers. For a subway sandwich, 2 slices, and French fries totaling around $35, the service was incredibly poor. This staff member is a "loser" who "canceled a good customer" over minor requests.
If youre looking for a good deal, especially on pizza or with student discounts, this place often delivers solid value. However, be mindful of specific orders, as some find certain combinations can quickly become pricey for the portion size. Its worth checking out for those budget-friendly options!
How are the prices at Donairo's?
You’re looking at roughly 19 per person – reported by 46 diners. That puts it in the $11–$20 category. For a Pizzeria, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most guests are finding their sweet spot around the average, with prices clustering nicely in the $11–$20 and $21–$30 ranges. There are a few cheaper options and even some premium choices, but the core experience is right in that mid-range.
Here’s a quick look at what guests spend per person, based on the latest 46 reviews.
See how this Pizzeria’s value for money compares to similar spots in San Francisco.
For a Pizzeria in San Francisco, we think the pricing feels pretty fair. Its a solid mid-range option that offers good value for what youre getting.
Customer Reviews: what people think about Donairo's
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
9
Excellent Service When Rushing
My experience at the restaurant was great, especially considering I was in a hurry. The staff were willing to run to get my food out, which was incredibly helpful as my bus was coming. This level of service made a potentially stressful situation much easier.
- food9
- service10
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Immediate (0–5 min.)
10
Amazing Pizza for Recovery!
My experience at this restaurant was fantastic! I ordered an XL pizza to last me for 3 days while I recovered from surgery. The food was absolutely amazing, and the atmosphere was great, receiving a perfect 5/5.
The service was also excellent, with no wait time. I highly recommend this place for its delicious pizza and overall positive experience.
- XL pizza10
- food10
- atmosphere10
Visit Type
- Tourist Experience
Service Type
- Dine-in
10
Delicious Pizza and Fun Staff!
My experience at this restaurant was fantastic! The pizza was absolutely delicious, and the staff was incredibly fun and friendly. They truly enhanced our San Francisco experience.
❤️
- pizza10
- staff10
- San Francisco experience9
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Immediate (0–5 min.)
9
Great Pizza, Friendly Staff
My experience at this restaurant was great! It's a chill place to get a slice of pizza. The staff is friendly and helpful.
The pizza was of good quality, and after a long day, it really hit the spot.
- pizza8
- staff9
- place7
Price per Person
- $21–$30
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
9
Delicious Neighborhood Pizzeria
What a great neighborhood pizzeria! The menu is extensive, and they have a few tables for dining in. The pizzas were tasty and generous, and the owner was extremely friendly.
It was a truly enjoyable experience.
- pizzas9
- owner10
- menu8
What Donairo's offers
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Offerings
- Vegan options
- Late-night food
- Vegetarian options
- Quick bite
Dining options
- Dinner
- Lunch
- Dessert
Service Options
- Dine-in
- Delivery
Atmosphere
- Casual
FAQs
What dining options and special dietary choices can you find at Donairo's Pizza?
At Donairo’s Pizza, you can enjoy lunch, dinner, and even dessert. They cater to various dietary needs with excellent vegan and vegetarian options available. If you’re looking for a quick bite or late-night food, this pizzeria in Outer Richmond has you covered.
Is Donairo's Pizza a family-friendly restaurant, and what are its service options?
Yes, Donairo’s Pizza is good for kids, making it a great family dining spot. You have convenient service options including dine-in for a casual meal, or you can opt for delivery to enjoy their delicious offerings at home.
How does Donairo's rate overall?
Donairo’s holds a good overall score of 7.8, with strong performance in Food (7.9) and Service (7.9). Its Ambience (7.2) is considered decent, while Value (6.6) is seen as average.
What do customers appreciate most about Donairo's?
Many customers frequently praise the pizza for its delicious taste, perfect crust , and generous toppings. The owner and staff are also consistently highlighted for their friendly, accommodating nature and efficient service .
Are there any common concerns at Donairo's?
Some customers have noted inconsistent food quality, particularly regarding pizza toppings or dryness. There are also occasional reports of less-than-ideal customer service and a generally stark or basic atmosphere .