Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Subway – Seattle
Subway - Seattle
Photo from Subway
Subway at a glance
Seattle Maple Leaf
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 10 of the guests
#708 out of 858 places to eat in Seattle
#5 Sandwich Shop out of 23 in Seattle
Good
6.4 out of 10
Food
Service
Ambience
Value
103
Reviews
61.2%
Satisfaction
Often praised
- Cleanliness
- Friendly staff
- Fresh food
Frequently criticized
- Poor value
- Small portions
- Service issues
The sandwich shop in Seattle’s vibrant Maple Leaf neighborhood offers you a convenient and customizable dining experience. At Subway, you’ll find a focus on healthy options and quick bites, perfect for any meal.
Whether you’re grabbing breakfast, lunch, or dinner, you can enjoy a casual atmosphere with excellent accessibility features.
Overview: Introducting Subway
Subway offers a notably clean and welcoming environment, often described as an impeccably clean spot with friendly staff who strive for consistent service . Many appreciate the effort to create a pleasant atmosphere, making it feel more like a local spot than a chain.
However, the experience can be a mixed bag, particularly concerning portion sizes and overall value . While some praise the food’s freshness, others express disappointment with the amount of ingredients provided and pricing that doesn’t always align with expectations.
Good
6.4
out of 10
103
Reviews
61.2%
Satisfaction
36
negative
4
neutral
63
positive
Out of 103 customer opinions, with 63 positive remarks and 36 negative, Subway achieves an average Restaurant Score of 6.4. This is complemented by a Customer Satisfaction rate of 61.2%, indicating a generally mixed reception among diners.
Looking closer, the Ambience (9.3) stands out as excellent, frequently highlighted for its cleanliness. Food (6.8) is rated as good, though Service (6.1) hovers around average.
The most significant area for improvement is Value (3.2), which customers consistently rate as poor.
What people like
- Impeccable cleanliness
- Friendly, efficient staff
- Fresh food quality
What people don't like
- Poor value perception
- Small portion sizes
- Inconsistent service
If you’re seeking a quick meal in a remarkably clean setting with generally pleasant service, this Subway could be a decent option. The atmosphere often feels more personal than a typical chain, which is a definite plus.
However, with a Recommendation Score of 6.6, it’s worth managing your expectations regarding portion sizes and overall value. While the food can be fresh, some find the pricing and ingredient amounts less than ideal, so consider if that aligns with your priorities.
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Verdict: Our expert take on Subway
Food (6.8 out of 10)
mentioned by 66% of the guests
Let's dive into the food scene! Many customers have been quite pleased, with a 6.8 score indicating an average experience, and 62.9% customer satisfaction showing a mixed but generally positive reception. Out of 35 customer comments, 22 were happy, often raving about the amazing pretzels, tasty BLT, and the consistently fresh food, especially the tuna sandwich and fresh veggies.
However, not every bite was perfect. The 10 negative remarks highlight some areas needing attention, such as concerns about flies in the salad bar and surprisingly small portion sizes for protein. Some also mentioned issues with expired chips and receiving the wrong meats and toppings, suggesting a need for more consistent quality control.
Food
35
Reviews
62%
Satisfaction
10
negative
3
neutral
22
positive
Rating distribution
What people like
- Amazing pretzels
- Fresh veggies
- Tasty tuna sandwich
What people don't like
- Flies in salad bar
- Small protein portions
- Wrong meats/toppings
Often praised
- foodThe other subways in the area are great and friendly
- qualityMy experience at this Subway was excellent. The customer service was always quick without sacrificing the quality of the food or the interaction. It's my favorite Subway to go to.
- BLTMy BLT🥪 was to die for!!
- Tuna with the worksGive me the Tuna with the works on Friday
- best Subwaythe best Subway I've visited
- cookies and chipsgo to subway and get cookies and chips
- daily specialMy experience at the restaurant was defined by the Tuna with the works. I highly recommend getting it on Friday, as it's a daily special. Otherwise, you might end up with something boring.
- food and dinner experiencehelp us keep our food and dinner experience came to share
- food is always freshthe food is always fresh
- food tastefood taste, I definitely come back
Frequently criticized
- proteincutting back on the protein not even adding the required amount
- expired chipsgive me expired chips
- flies in salad barpointed out a flies in salad bar
- foodit taste so bad and blend
- meatHe was always cutting back on the protein, not even adding the required amount per Subway standards. He charges you a full sub price for half the meat, doing 2 half scoops for a whole sandwich. The work quality with the morning staff is very low.
- meats and toppingsMy experience at this Subway was extremely disappointing. I received the wrong meats and toppings on all my subs. When I contacted Subway support, the owner marked my issue as resolved without any communication or correction.
- portion sizesthe portion sizes for toppings are extremely small
- salad barflies in salad bar
- something boringgive me something boring
If you're looking for a fresh tuna sandwich or those highly praised pretzels, this place could be a good bet. Just be aware that some experiences point to inconsistencies in portion sizes and potential issues with quality control, so manage your expectations.
Service (6.1 out of 10)
mentioned by 84% of the guests
When it comes to service, this spot seems to have a bit of a mixed bag, with a score of 6.1 (which is average) and customer satisfaction sitting at 58.5% (also mixed). However, many guests rave about the positive experiences, with 31 positive remarks out of 53 total. Youll often hear praise for the friendly staff, fast service, and consistent service, making for a generally pleasant visit.
On the flip side, 21 negative comments indicate some areas for improvement. Some patrons have encountered issues like worker on phone distractions, problems with the online ordering system, and occasionally unfriendly staff or a rude server. ' It seems there can be some inconsistency in the attentiveness and efficiency.
Service
53
Reviews
58%
Satisfaction
21
negative
1
neutral
31
positive
Rating distribution
What people like
- Friendly, fast staff
- Consistent service
- Great customer care
What people don't like
- Inattentive staff
- Online order issues
- Rude server encounters
Often praised
- staffreally friendly staff here, always make me feel welcome
- customer serviceExcellent customer service, always quick
- servicethe food and service was great
- friendly staffThank you to the friendly staff
- availabilityThank you for being available
- better servicethey do better service our maple leaf area will be great
- consistent serviceand consistent service
- crewSim and whole crew is just awesome
- efficiencyMy experience at the restaurant was marked by its great location and efficient staff. They are consistently good and handle online orders well, responding promptly.
- family ownedit's family owned
Frequently criticized
- serviceIt feels like they believe customers are wasting their time and that the ingredients are too expensive to provide adequately. Despite multiple visits hoping for improvement, I will never return due to the awful service. There are better sandwich options available for the same price.
- Android Paysign on the door clearly says Android Pay is accepted
- Subway supportcontacted Subway support and the owner marked my issue as resolved
- acknowledgedidn't bother to acknowledge
- customersthey don’t care about their customers
- female cashierstwo female cashiers told me they don't accept it
- hospitalBecause of their actions, I had to go to the hospital
- morning staffVery low quality work with the morning staff
- necessary actiondo necessary action
- no receiptnever punch in the register. No receipt.
The service here is a mixed bag, so manage your expectations. You might get friendly, fast service, but be ready for potential inconsistencies like staff distractions or online ordering hiccups. Its worth a try if youre flexible, but don't expect perfection every time.
Ambience (9.3 out of 10)
mentioned by 25% of the guests
The ambience here is truly something special, earning an excellent score of 9.3 and boasting an excellent customer satisfaction rate of 100%. Customers consistently praise its charm, noting it genuinely feels like a neighborhood sandwich shop and not a chain. The impeccably clean environment, great location, and family owned vibe are frequently highlighted among the 9 positive comments.
What's truly remarkable is the complete absence of any negative feedback regarding the ambience. Out of all 9 customer comments, not a single one raised an issue, suggesting a consistently pleasant and welcoming experience for everyone who walks through the door. It seems they truly run a clean and friendly restaurant with a great dining area.
Ambience
9
Reviews
100%
Satisfaction
0
negative
0
neutral
9
positive
Rating distribution
What people like
- Local shop feel
- Impeccably clean
- Great location
What people don't like
Often praised
- cleanlinessbest and cleanest subway in Washington
- clean restaurantThey run a clean and friendly restaurant
- dining areaGreat dining area Our Neighborhood In seattle
- family owned locationGreat family owned location
- impeccably cleanIt’s impeccably clean
- locationGreat location
- neighborhood sandwich shopActually feels like a neighborhood sandwich shop and not a chain.
Frequently criticized
No complaints so far.
If you're looking for a spot with a genuinely welcoming and spotless atmosphere, this place is a definite winner. You can expect a clean, friendly, and local feel that customers absolutely adore, making it well worth a visit.
Value (3.2 out of 10)
mentioned by 12% of the guests
When it comes to value, positive feedback is notably scarce, with only 1 mention. It seems customers are often comparing this spot to other sandwich shops, suggesting theyre looking for more bang for their buck elsewhere. However, the sentiment quickly turns negative, with 5 mentions highlighting significant concerns.
Customers are frustrated by the cash only policy and feel misled by promotions, like a February foot long that cost much more. Small portion sizes for ingredients' also contribute to a poor overall value perception, leading to a poor score of 3.2 and a very low customer satisfaction of just 16.7%.
Value
6
Reviews
16%
Satisfaction
5
negative
0
neutral
1
positive
Rating distribution
What people like
What people don't like
- Cash only
- Small portion sizes
- Misleading pricing
Often praised
- sandwich shopsbetter sandwich shops around for the same price
Frequently criticized
- $6 February foot longThe $6 February foot long cost me almost $11.
- almost $11The $6 February foot long cost me almost $11.
- cash onlyEverytime they ask for cash
- cost lessmeals on there menus that cost less
- ingredientsFurthermore, the portion sizes for toppings are extremely small, typically only three or four pieces. It feels like they believe customers are wasting their time and that the ingredients are too expensive to provide adequately. Despite multiple visits hoping for improvement, I will never return due to the awful service.
If youre looking for good value, this might not be your best bet. With concerns about pricing, portion sizes, and a cash only' policy, many customers feel there are better options available for your money.
How are the prices at Subway?
You’re looking at roughly 17 per person – reported by 10 diners. That puts it in the $11–$20 category. For a Sandwich Shop, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most folks spend right in this $11–$20 sweet spot, with a couple venturing a bit higher and just one opting for a cheaper bite.
Here’s a quick look at what guests spend per person, based on the latest 10 reviews.
How this Sandwich Shop’s value stacks up against similar spots in Seattle.
Overall, we think the pricing feels pretty fair for a Sandwich Shop in Seattle. It offers a good middle-ground option for a satisfying meal without breaking the bank.
Customer Reviews: what people think about Subway
Visit Type
- Quick Meal
Service Type
- Takeout
1
Subway Support and Owner Unresponsive
My experience at this Subway was extremely disappointing. I received the wrong meats and toppings on all my subs. When I contacted Subway support, the owner marked my issue as resolved without any communication or correction.
I would avoid this place as they clearly don’t care about their customers.
- meats and toppings2
- Subway support1
- owner1
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Dinner
2
Disappointing Protein and Bland Food
My experience at this restaurant was disappointing. During dinner service, the staff member preparing my footlong only put vegetables on it and cut the protein. The food tasted so bad and was bland.
- veggies5
- protein2
- food1
Visit Type
- Regular Visit
Service Type
- Dine-in
9
Excellent Service and Cleanliness
My experience at this restaurant was wonderful. The two women who work there are incredibly kind and always keep the place really clean. They even remember several of my regular orders, which makes the service feel very personal and efficient.
- staff10
- cleanliness10
- regular orders9
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Dinner
10
Excellent Subway Experience!
My experience at this Subway location was outstanding. I found the establishment to be very clean, and my order was prepared well. The staff were exceptionally friendly, quick, and attentive.
Overall, I had a great experience coming here.
- cleanliness10
- order preparation9
- staff10
Price per Person
- $1–$10
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Short (6–15 min.)
7
Delicious Food, Service Concerns
It's always empty when I go inside. Which is cool lol. 😃 I've been here a total of 3 or 4 times and experienced fast service.
The pretzels are AMAZINGLY delicious. My BLT🥪 was to die for! (I later on regretted not purchasing 2 of them.) The one lil' Mexican worker whose always there, she seems nice.
⬇️⚠️Only complaint⚠️⬇️ EVERYTIME I come inside- She-Is-NO WHERE- 2- B- Found! She's always coming from the back of the store, I'm just concerned because it takes her a min to come out & serve me and all it takes is a min or 2 for a thief or something. Plus it's always empty there.
Idk. Anyways. (2️⃣❎) She was on the 📱 with her boyfriend & they were speaking in Spanish (which I'm always suspect about .
🤷🏽♀️idk why; I always feel like they're talking about me, when they do that. But . Maybe they're 🚫 not.) Over all I rate it 4 ⭐'s.
- fast service8
- pretzels10
- BLT10
- worker3
- worker on phone4
What Subway offers
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Healthy options
- Vegetarian options
- Quick bite
Dining options
- Catering
- Breakfast
- Counter service
- Dessert
- Dinner
- Lunch
Service Options
- Dine-in
- Takeout
- Delivery
Parking
- Free street parking
Atmosphere
- Casual
FAQs
Is Subway on Lake City Way NE accessible for everyone?
Yes, this Subway location is designed for accessibility. You’ll find a wheelchair accessible entrance, parking lot, seating, and restroom, ensuring a comfortable visit for all guests.
What dining options and offerings can you expect at this Seattle Subway?
You can enjoy a variety of dining options including breakfast, lunch, and dinner, with convenient counter service. They also offer catering, healthy options, vegetarian choices, and a kids’ menu.
How does Subway generally perform according to customer feedback?
Subway receives an average Restaurant Score of 6.4 and Customer Satisfaction of 61.2%. While its Ambience (9.3) is excellent and Food (6.8) is good, Service (6.1) is average, and Value (3.2) is a concern.
What do customers appreciate most about this Subway?
Customers frequently praise the restaurant’s cleanliness and impeccably clean environment, along with the friendly staff and consistent service .
What are the main areas of concern for visitors?
Key concerns include the perceived value due to pricing discrepancies and small portion sizes for toppings. Some also noted issues with awful service and payment methods.