Highlights
- Great coffee
- Great tea selection
oChef » Starbucks – San Francisco
Starbucks - San Francisco
Photo from Starbucks
Starbucks at a glance
San Francisco South of Market
- ☕ Café
$$
Price per Person $11–$20
mentioned by 21 of the guests
#2272 out of 2403 places to eat in San Francisco
#151 Café out of 162 in San Francisco
Average
5.3 out of 10
Food
Service
Ambience
Value
126
Reviews
48.4%
Satisfaction
Often praised
- Friendly service
- Clean atmosphere
- Coffee consistency
Frequently criticized
- Poor value
- Food inconsistency
- Rude staff
The café at 580 California St 94108 San Francisco offers a welcoming spot in the bustling South of Market neighborhood. You’ll find Starbucks here, renowned for its great coffee that keeps locals and visitors coming back.
This cozy and casual cafe provides a perfect setting for a quick bite or a relaxed moment. Whether you’re starting your day or taking a break, you’ll appreciate the inviting atmosphere.
Overview: Introducting Starbucks
Starbucks generally offers a familiar experience, often praised for its prompt, efficient service and friendly Baristas. Many appreciate the consistent quality of their coffee and the convenience.
The atmosphere can be quite pleasant, with some locations noted for their clean and bright spaces. However, not all visits are seamless.
Some customers have encountered terrible service or nasty attitude from staff, and there are occasional issues with order accuracy or food quality, like cold coffee. Value can also be a concern, with some feeling they are overcharged.
Average
5.3
out of 10
126
Reviews
48.4%
Satisfaction
60
negative
5
neutral
61
positive
Overall, Starbucks lands with an average Restaurant Score of 5.3, reflecting a somewhat mixed experience for patrons. Customer feedback indicates a Customer Satisfaction of 48.4%, placing it squarely in the mixed category.
This assessment is drawn from 126 customer comments, with a fairly even split of 61 positive and 60 negative observations. Diving deeper, Service stands out as a stronger point (5.3), often described as prompt and friendly.
The Ambience also fares well (7.1), with many appreciating clean and comfortable settings. However, the Food (4.1) receives an average rating, with some inconsistencies noted.
Value (1.5) is where the establishment struggles most, indicating that customers often feel they aren’t getting enough for their money.
What people like
- Prompt, friendly service
- Clean, bright atmosphere
- Consistent coffee quality
What people don't like
- Perceived poor value
- Inconsistent food quality
- Occasional rude staff
With a Recommendation Score of 5.4, Starbucks presents a familiar option that largely delivers on expectations for a quick coffee stop. It’s a reliable choice if you’re seeking a consistent beverage and appreciate efficient service in a generally clean setting.
However, be mindful that food quality can be a mixed bag, and some customers feel the value isn’t always there. If you prioritize a quick, known coffee experience and aren’t overly concerned with culinary delights or budget, it’s worth considering.
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Verdict: Our expert take on Starbucks
Food (4.1 out of 10)
mentioned by 53% of the guests
When it comes to the food and drink, there are some definite bright spots! Many customers appreciate the consistent coffee and hot chocolate, often finding it a reliable Starbucks option. With 11 positive remarks out of 34 total, some even noted their food and coffee was hot and ready, delivering what they expected from the brand.
However, the overall food experience is a mixed bag, reflected in an average score of 4.1 and a rather poor customer satisfaction of just 32.4%. A significant 22 negative comments highlight issues like cold coffee and food, receiving the wrong item, and unappetizing bacon and egg muffins. Some even encountered unsettling things like weird slime on their drinks.
Food
34
Reviews
32%
Satisfaction
22
negative
1
neutral
11
positive
Rating distribution
What people like
- Consistent coffee
- Good hot chocolate
- Hot food ready
What people don't like
- Cold food/drinks
- Wrong items served
- Unappetizing discoveries
Often praised
- coffeeconsistent quality of their coffee
- Starbucks locationsthey are one of the best Starbucks locations
- Starbucks optiona decent Starbucks option
- cup of coffeeOn a chilly morning in San Francisco for work, I had a great cup of coffee here. The environment was nice and open, with big windows.
- delivers what you knowMy experience at Starbucks was exactly what I expected. It's a conveniently located spot that consistently delivers what you know.
- drinkmy drink has been pretty good each time
- food and coffeemy food and coffee is hot and ready to go
- hot chocolateThe hot chocolate was good.
- mugs and coffee itemsThe afternoon staff were super friendly, even when facing noticeable pressure from long lines. The store also has very interesting mugs and coffee items. The only negative I noticed was that the seating area is always full.
Frequently criticized
- FoodFood:1
- Smores frappuccinowould not let me order a Smores frappuccino
- bacon and egg muffinsThe bacon and egg muffins didn’t taste that great.
- blueberry sconesno blueberry scones all week!
- butter croissantemployees gave me a butter croissant
- chocolate croissantgave me a butter croissant while charging me for chocolate
- cinnamon powderThey also charged me for the chocolate croissant. The mocha was overly sweet, tasting like pure chocolate syrup, and the cinnamon powder was not blended as requested. I will not be returning.
- cold coffeewait 10 mins to get a cold coffee
- cold sandwichThis makes ordering ahead a far worse experience, especially during peak times like the morning. I had to wait 10 minutes to get a cold coffee and cold sandwich because they don't staff a server, forcing a barista to act as a server. This significantly impacts the convenience of mobile ordering.
- drinksover pour the drink for this customer then add whip cream with no care
If youre looking for a consistent coffee or hot chocolate, youll likely find what you expect. However, for actual food items or more complex drinks, be prepared for potential disappointments like cold items or incorrect orders.
Service (5.3 out of 10)
mentioned by 89% of the guests
When it comes to service, it's a bit of a toss-up, with a score of 5.3 and customer satisfaction at 49.2%. Many guests (31 comments!) raved about the friendly baristas and staff, highlighting great service and impressive drinks speed. You might even find courteous service and super fast mobile ordering to brighten your day.
However, an equal number of comments (31) reveal some bumps in the road. Patrons mentioned slow service speed and frustrating wait times, sometimes coupled with a barista attitude. Issues like staffing problems and difficulties with mobile orders also popped up, suggesting inconsistency.
Service
63
Reviews
49%
Satisfaction
31
negative
1
neutral
31
positive
Rating distribution
What people like
- Friendly baristas
- Fast service
- Efficient mobile ordering
What people don't like
- Slow service speed
- Long wait times
- Rude staff attitude
Often praised
- serviceprompt, efficient service
- staffThis is nothing to complain about. Most of the staff is very friendly.
- customer servicethe stand out of the store is customer service
- baristasFriendly baristas.
- Baristasfriendly Baristas who are always smiling
- StarbucksBest Starbucks within a few blocks
- Starbucks experienceThe store was clean, my drinks came up fast, and the Baristas were friendly, always smiling, and demonstrated great customer service skills. It truly checked all the boxes for an easy and familiar Starbucks experience.
- afternoon staffThe afternoon staff are super friendly
- courteous servicethe service was courteous
- customer service skillsMy experience at this Starbucks location at Battery & California in the Financial District was exactly what I expect from my favorite coffee chain. The store was clean, my drinks came up fast, and the Baristas were friendly, always smiling, and demonstrated great customer service skills. It truly checked all the boxes for an easy and familiar Starbucks experience.
Frequently criticized
- serviceMy experience at this restaurant was marked by terrible service. The cashier refused to let me order a Smores frappuccino, despite it being clearly listed on the menu.
- staffThere was a line, and one older lady on staff was not on the register. Instead, she was making drinks while talking trash about customers. It seemed inappropriate for her to be gossiping, especially given her age.
- baristabarely a barista a gold medal...somebody give this dude a ribbon!
- barista as serverwait for a barista to act as server
- barista attitudeThe barista TK had a nasty attitude
- blamed for mistakeunfairly blamed for it
- business practicesStarbucks bad business practices
- closed earlyThey closed an hour early
- counterThe staff were not paying attention, leading to hot coffee being made cold. There was no one at the counter, and other customers would bud in front. I will not be going back.
- customers bud in frontother customers bud in front of you
With such balanced feedback, your service experience could go either way. If youre not in a rush, it might be worth a try, but be prepared for potential delays or attitude. Its a bit of a gamble!
Ambience (7.1 out of 10)
mentioned by 47% of the guests
Overall, the ambience here scores a solid 7.1, with customer satisfaction sitting comfortably at 70.4%, indicating a good experience for most. Many of the 19 positive comments out of 27 total praise the spacious and clean environment, often noting the fully stocked facilities and big windows. Guests frequently found it to be a peaceful respite, conveniently located.
However, it's not all perfect, with 5 negative comments pointing out some areas for improvement. Some guests mentioned the seating area can be full, and a few chairs had rips. There were also occasional concerns about general cleanliness and an odd bathroom setup lacking warmth or proper lighting, which could be a bit off-putting for some.
Ambience
27
Reviews
70%
Satisfaction
5
negative
3
neutral
19
positive
Rating distribution
What people like
- Spacious and clean
- Peaceful environment
- Conveniently located
What people don't like
- Limited seating
- Ripped chairs
- Odd bathroom setup
Often praised
- environmentMy experience at this restaurant was one of great service and a relaxed environment on the pier. It provided a peaceful, visually spectacular respite for a tired tourist and was a great finish to a long workday while waiting for the ferry home.
- locationWould definitely recommend this location
- AtmosphereAtmosphere:4
- atmosphereAtmosphere:5
- bathroomit was clean
- bathroomsThe place was clean and bright. I had to rush to the bathroom before ordering, and I appreciated that the bathrooms weren't locked and no one seemed to mind. The employees were friendly and prompt.
- big windowsOn a chilly morning in San Francisco for work, I had a great cup of coffee here. The environment was nice and open, with big windows. The service was also good.
- cleanspacious, clean and fully stocked
- cleanlinessThe place was clean and bright
- conveniently locatedIt is conveniently located
Frequently criticized
- bathroom setupMy experience at the restaurant was marked by a rather odd and dark bathroom setup; I had to rely on the natural light from the front window as there wasn't a single light on. Despite this unusual aspect, the service was fast and the bathroom was clean.
- chairsseveral chairs had rips in them
- cleanlinessthe cleanliness of the place wasn’t that great.
- seating areaThe seating area is always full
- warmthneeded warmth. Didn't happen
If youre looking for a generally clean, spacious, and conveniently located spot with a good vibe, this place is a solid choice. Just be aware that seating can be tight, and some minor cleanliness issues or an unusual bathroom might pop up, but its usually a pleasant experience.
Value (1.5 out of 10)
mentioned by 5% of the guests
When it comes to value, theres unfortunately no positive feedback to highlight from the customer remarks. The overall score for this aspect is a poor 1.5, and customer satisfaction is at a concerning 0%. This suggests that guests are definitely not feeling they get their moneys worth.
Instead, the 2 comments received were all negative, focusing on significant issues. Customers felt they were being overcharged, especially for mistakes, and one particularly frustrating experience involved a car being towed, leading to unexpected and substantial costs. These concerns about being overcharged and parking problems clearly impact the perceived value.
Value
2
Reviews
0%
Satisfaction
2
negative
0
neutral
0
positive
Rating distribution
What people like
What people don't like
- Overcharging customers
- Car towed unexpectedly
Often praised
No positive aspects so far.
Frequently criticized
- car towedmy car was towed while I had a coffee. -$700
- overcharge customersnot overcharge customers for a mistake
If you're looking for good value, this might not be the place for you. With serious concerns about overcharging and even parking issues leading to unexpected costs, it seems guests are left feeling quite disappointed. You might want to consider other options if budget and fair pricing are top priorities.
How are the prices at Starbucks?
You’re looking at roughly 11 per person – reported by 21 diners. That puts it in the $11–$20 category. For a Cafe in San Francisco, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at the full picture, while the average is 11, a good chunk of diners actually spend less, with many falling into the $1–$10 bracket. This suggests a nice mix, offering some budget-friendly options alongside slightly higher-priced choices.
Here’s a quick look at what guests spend per person, based on the latest 21 reviews.
How this Cafe’s value for money stacks up against similar spots in San Francisco.
Overall, we think the pricing here feels pretty fair for a Cafe, especially given its San Francisco location. It offers a good balance, so you can likely find something that fits your budget.
Customer Reviews: what people think about Starbucks
Visit Type
- Quick Meal
2
Poor Service, Cold Coffee
My experience over 4 days in a row was disappointing. The staff were not paying attention, leading to hot coffee being made cold. There was no one at the counter, and other customers would bud in front.
I will not be going back.
- staff2
- hot coffee2
- counter1
Price per Person
- $21–$30
Visit Type
- Regular Visit
Group Size
- Solo
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
10
Excellent Service and Experience
My experience here was wonderful. I was treated properly, and they understood my needs, even remembering to give me my receipt 🧾. Especially during Hispanic Heritage Month, I felt truly blessed by the experience.
I would definitely recommend this location to anyone and everybody. I visited again today, and they remain one of the best Starbucks locations.
- service10
- needs9
- receipt9
Visit Type
- Quick Meal
Service Type
- Dine-in
2
Barista's Bad Attitude Ruined Experience
My experience at this restaurant was marred by the nasty attitude of a barista named TK. When I asked to use the restroom, I explained that I would purchase something afterward, as I urgently needed to go. Despite understanding it was for customers only, TK gave me a hard time and even cut me off when I asked for the restroom code again.
This poor service significantly impacted my visit. DO BETTER.
- barista attitude1
- restroom code2
Visit Type
- Regular Visit
Wait Time
- Short (6–15 min.)
8
Reliable Starbucks with Good Service
My experience at this Starbucks was positive. It's a decent Starbucks option with a good location. The staff were generally good, and my drink was pretty good each time.
The service was quick, which I appreciated.
- Starbucks option7
- location8
- staff8
Price per Person
- $11–$20
Visit Type
- Quick Meal
Group Type
- Couple
Group Size
- Couple
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
6
Mixed Experience: Good Hot Chocolate, Poor Muffins
My experience at this restaurant was overall good, though with some notable exceptions. The hot chocolate was good, but the bacon and egg muffins didn’t taste that great. The place was very busy, and the cleanliness wasn’t that great.
Despite the busyness, the wait time was non-existent.
- hot chocolate8
- bacon and egg muffins3
- cleanliness3
What Starbucks offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Family-friendly
- LGBTQ+ friendly
- Transgender safespace
- Tourists
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Popular for
- Solo dining
- Breakfast
Amenities
- Restroom
- Free Wi-Fi
- Wi-Fi
Offerings
- Coffee
- Small plates
- Vegetarian options
- Quick bite
Dining options
- Seating
- Lunch
- Breakfast
- Dessert
Service Options
- No-contact delivery
- Takeout
- Dine-in
Parking
- Usually plenty of parking
Atmosphere
- Cozy
- Casual
- Trendy
FAQs
Is Starbucks at 580 California St accessible for all visitors?
Yes, this Starbucks location in San Francisco is designed with accessibility in mind. You will find a wheelchair accessible entrance, seating, and restrooms, ensuring a comfortable visit for everyone. Parking is usually plentiful nearby.
What service options and amenities does Starbucks at 580 California St offer?
You can enjoy various service options including no-contact delivery, takeout, and dine-in seating. For your convenience, the cafe provides free Wi-Fi and clean restrooms, making it an ideal spot for a quick break or to catch up on work.
How does Starbucks generally perform according to customer reviews?
Starbucks receives an average overall score of 5.3, with customer satisfaction at 48.4%. While Service (5.3) and Ambience (7.1) are generally well-regarded, Food (4.1) is average, and Value (1.5) is a significant area for improvement.
What are the positive aspects customers highlight at Starbucks?
Customers frequently praise the prompt and friendly service from baristas, as well as the clean and bright atmosphere. Many also appreciate the consistent quality of their coffee.
What are some common complaints or dealbreakers at Starbucks?
Common complaints include a perception of poor value, inconsistencies in food quality (like cold items or incorrect orders), and occasional instances of rude or inattentive staff. Limited seating can also be an issue.