Highlights
- Great coffee
- Great tea selection
oChef » Starbucks – San Francisco
Starbucks - San Francisco
Photo from Starbucks
Starbucks at a glance
San Francisco Ingleside Terraces
- ☕ Café
$
Price per Person $1–$10
mentioned by 7 of the guests
#2394 out of 2403 places to eat in San Francisco
#162 Café out of 162 in San Francisco
Poor
3.4 out of 10
Food
Service
Ambience
Value
64
Reviews
20.3%
Satisfaction
Often praised
- Friendly staff
- Comfortable seating
- Efficient service
Frequently criticized
- Cleanliness
- High prices
- Drink inconsistency
The café Starbucks, nestled in San Francisco’s vibrant Ingleside Terraces neighborhood, is a popular spot known for its great coffee. When you’re looking for a casual place to grab a quick bite or enjoy a small plate, this location offers a welcoming atmosphere.
It’s an ideal stop for your daily caffeine fix or a relaxed meal.
Overview: Introducting Starbucks
Starbucks offers a generally comfortable setting, with some finding the seating pleasant. However, the atmosphere can often be marred by busyness and concerns about cleanliness .
While the baristas often receive praise for their friendly and efficient service, the quality of the beverages and food can be inconsistent, with some finding the coffee good, but others disappointed by preparation.
Poor
3.4
out of 10
64
Reviews
20.3%
Satisfaction
47
negative
4
neutral
13
positive
Overall, Starbucks registers a 3.4 out of 10, placing it in the lower range. Customer feedback indicates a 20.3% satisfaction rate, which is quite low.
This suggests a significant number of patrons leave feeling underwhelmed, a sentiment echoed across 64 customer observations, with 47 negative remarks outweighing 13 positive ones. Looking closer, Service (3.8) is a relative bright spot, though still below average.
Ambience (3.8) also fares similarly, with some comfort noted despite cleanliness issues. However, Value (2.8) and especially Food (2.5) struggle, indicating that what’s offered often doesn’t meet expectations for the price.
What people like
- Friendly staff
- Comfortable seating
- Efficient service
What people don't like
- Cleanliness issues
- High prices
- Inconsistent drink quality
With a 3.1 recommendation score, Starbucks presents a mixed bag. While you might find a friendly face and a comfortable spot, be prepared for potential inconsistencies in your order and a price point that many feel doesn’t align with the overall experience.
If you prioritize a quick, polite interaction and a place to sit, it might suffice. However, if consistent beverage quality and value for money are key, you might find yourself looking elsewhere.
Manage your expectations accordingly.
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Verdict: Our expert take on Starbucks
Food (2.5 out of 10)
mentioned by 61% of the guests
Despite a few positive comments highlighting good coffee and even excellent food, these seem to be rare occurrences. With only 2 positive remarks out of 17 total, and a very low score of 2.5 (poor) alongside a customer satisfaction of just 11.8% (poor), the overall sentiment isn't great. On the flip side, the negative feedback, accounting for 15 opinions, paints a concerning picture.
Many experienced issues like being out of supplies, drinks with too much whipping cream or excessive cold brew ice, and general complaints about coffee quality and preparation, including incorrect orders.
Food
17
Reviews
11%
Satisfaction
15
negative
0
neutral
2
positive
Rating distribution
What people like
- Good coffee
- Excellent food
What people don't like
- Out of supplies
- Incorrect drink preparation
- Poor coffee quality
Often praised
- coffeeThe coffee was good
- foodThe food was excellent
Frequently criticized
- coffeeIt's already the 3rd time I've come here after 8 pm and they have no coffee. This makes me wonder if they are closing at 9 pm or earlier.
- FoodFood:1
- Moca Cookie Crumble Frappthey made me a Vanilla Frapp and it wasn't even full
- café lattecafé latte qui n’a que le goût du lait
- café mokacafé moka pire encore, goût de lait chaud uniquement
- coconut milkthey still used coconut milk
- cold brew$6 cold brew which was literally 90% ice
- dragon drinkI got the dragon drink and am allergic to coconut
- honeythey don't have honey for coffee
- ice latteI was just there a few minutes ago and I ordered an ice latte, which is what I usually order. However, they just gave me a black latte. You guys should hire people that know what they're doing.
If youre looking for consistent quality in your drinks and food, you might want to manage your expectations or consider other options. While theres a slim chance you'll get a good coffee or meal, the high likelihood of issues like incorrect orders, missing ingredients, or poor preparation makes it a risky bet.
Service (3.8 out of 10)
mentioned by 94% of the guests
When it comes to service, there are glimmers of hope! Many customers appreciate the polite and efficient employees who often know their stuff, even when short-staffed. Some found the wait time wasn't too long, and praised the fast and friendly baristas for their good customer service.
Based on 8 positive remarks out of 34 total, it seems some staff truly try their best. However, the overall picture for service is quite challenging, with a score of 3.8 and a customer satisfaction of 23.5%, both indicating poor performance. A significant 23 negative comments highlight issues like bad customer service, poorly trained staff, and employees making excuses or being slow.
Many experienced long wait times and incorrect orders, suggesting a need for serious improvement.
Service
34
Reviews
23%
Satisfaction
23
negative
3
neutral
8
positive
Rating distribution
What people like
- Polite employees
- Efficient service
- Friendly baristas
What people don't like
- Poorly trained staff
- Slow drink making
- Long wait times
Often praised
- employeesDespite ALWAYS BEING SHORT STAFFED, the employees are polite and do a good job. The one star is for Starbucks and Target for subjecting 1 employee to working conditions that should have a staff of 2 - 3.
- baristasThe baristas are fast and very friendly.
- boythe boy .muy amable el chico que me atendio
- customer servicewhat i like in this store is costumer service
- peoplepeople here are so nice and helpful!
- servicethe service was efficient
- wait timeit didn't take too long
Frequently criticized
- closing timesays closes 8pm and it is not true they close at 7pm
- staffthere is a lot of staff there about 5-6 people and they make the drinks really slow
- Starbuck appasked them to scan the code in the starbuck app they said my code is not working
- baristaI even confirmed with the barista that they used soymilk
- customer serviceBad customer service
- drink wrongthen they made my drink wrong
- drinksthey make the drinks really slow and unprofessional
- employeeone of the employees went on his phone and told us that they were closed
- employeesthe employees were just standing at the register without doing anything
- excusesthey always have some excuses
If youre heading here, be prepared for a mixed bag on the service front. While some staff are genuinely trying, the overall experience suggests significant inconsistencies and potential for disappointment. You might get lucky with a quick, friendly interaction, but dont count on it.
Ambience (3.8 out of 10)
mentioned by 33% of the guests
While the overall vibe might be a mixed bag, there are some definite upsides to the ambience here. Customers have highlighted the comfortable seating and appreciate the small, cozy feel of this particular Starbucks location. The location itself also gets a positive nod, based on 3 positive remarks.
Despite these points, the overall score for ambience is a rather poor 3.8. However, the negatives paint a starker picture, with 5 negative remarks out of 9 total. Concerns about cleanliness are prominent, with mentions of flies in the food display case and the place being outright dirty.
Many also found the busyness overwhelming, leading to a generally disappointing experience at this location, which contributes to a low customer satisfaction of just 33.3%.
Ambience
9
Reviews
33%
Satisfaction
5
negative
1
neutral
3
positive
Rating distribution
What people like
- Comfortable seating
- Cozy atmosphere
- Good location
What people don't like
- Flies in display
- Poor cleanliness
- Always too busy
Often praised
- ambienceThe Starbucks located within Target at Stonestown is small and cozy.
- locationAlthough the location is good
- seatingThe seating is very comfortable.
Frequently criticized
- busynessalways way too busy
- cleanlinessThe cleanliness of the place is questionable
- dirtyMy experience at this Starbucks was the worst I've had in San Francisco. The service was poor, they were out of supplies, and the place was dirty. The staff seemed inexperienced.
- flies in food display caseflies in their food display case
- this locationi'm really dissapointed with this location
If youre looking for a quick coffee and comfortable seating is your priority, you might find a cozy spot. However, be prepared for potential issues with cleanliness and busyness, which seem to be significant dealbreakers for many. Its a place that might disappoint more often than it delights.
Value (2.8 out of 10)
mentioned by 17% of the guests
When it comes to value, we didnt find any glowing reports among the 4 customer comments we reviewed. It seems theres a clear consensus on where things stand. However, the overall sentiment regarding value is quite low, with a score of just 2.8, indicating a poor experience.
Customer satisfaction also sits at a very low 0%, reflecting significant disappointment. Based on these 4 customer comments, patrons frequently mentioned concerns about the high price of drinks and the perceived lack of quality for what they paid. There were also strong feelings about the service, with some feeling they weren't getting what they paid for.
Value
4
Reviews
0%
Satisfaction
4
negative
0
neutral
0
positive
Rating distribution
What people like
What people don't like
- High drink prices
- Poor service quality
- Low product value
Often praised
No positive aspects so far.
Frequently criticized
- Moca FrappMoca Frapp cost $6.35 while Vanilla Frapp was about $5
- price$6 for a "grande" cold brew
- qualityMy experience at this restaurant was marked by bad customer service and an inability to properly prepare coffee. We expect to pay for both the service and the quality of what we receive.
- serviceWe pay for service
If youre looking for good value, this might not be the spot for you. The high prices for drinks, coupled with reported issues in service and quality, suggest you might leave feeling disappointed. It seems the current offerings dont quite justify the cost.
How are the prices at Starbucks?
You’re looking at roughly 6 per person – reported by 7 diners. That puts it in the $1–$10 category. For a Cafe, it’s comfortably mid-range: not a steal, but not bank-breaking either.
All 7 customers spent within this lower range, suggesting a consistent, budget-friendly experience. While the data is limited, it gives a good indication of what to expect.
Here’s a quick look at what guests spend per person, based on the latest 7 reviews. While the data is limited, it gives a good indication.
How this Cafe’s value stacks up against similar spots in San Francisco.
Considering its a Cafe in San Francisco, we think this pricing feels quite fair. Its a solid option for an affordable bite without breaking the bank.
Customer Reviews: what people think about Starbucks
Visit Type
- Food Exploration
Service Type
- Dine-in
2
Coconut Allergy Ignored
My experience was concerning due to a severe allergy. I ordered the dragon drink and specifically requested soymilk as a replacement for coconut milk because I am allergic to coconut. Despite confirming with the barista that soymilk was used, they still included coconut milk in my drink.
This oversight put my health at risk.
- dragon drink2
- soymilk2
- coconut milk1
Visit Type
- Food Exploration
Service Type
- Dine-in
2
Disappointing Coffee, Bland Flavors
My experience at this restaurant was quite disappointing, especially concerning the food. The café latte tasted only of milk, and the café moka was even worse, with a flavor of just hot milk. The food received a very low score of 1, while service and atmosphere were rated a moderate 3.
- Service3
- Atmosphere3
- café latte2
- café moka1
- Food1
Price per Person
- $1–$10
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Short (6–15 min.)
9
Great Food and Service, Don't Mind the Grumps
My experience at the restaurant was positive. I wouldn't believe all of the angry reviews; they're just cranky because they didn't have their coffee yet. The employees know what they're doing, and it didn't take too long.
The food was excellent, and the service was efficient.
- employees9
- wait time8
- food10
Price per Person
- $1–$10
Visit Type
- Regular Visit
Service Type
- Dine-in
Wait Time
- Long (31+ min.)
2
Long Wait, Questionable Cleanliness
My experience at this restaurant was mixed. While the coffee was good, the wait time was excessively long, taking over 30 minutes. I understand a morning rush, but this felt like an eternity.
What was particularly concerning was the presence of flies in the food display case. This raised serious questions about the overall cleanliness of the establishment. If the food display case isn't clean, I worry about what else might be neglected.
I wish I hadn't gotten a coffee here.
- coffee7
- wait time2
- flies in food display case1
- cleanliness2
Visit Type
- Regular Visit
Service Type
- Dine-in
2
Disappointing Ice Latte Experience
I was just there a few minutes ago and I ordered an ice latte, which is what I usually order. However, they just gave me a black latte. You guys should hire people that know what they're doing.
I've been many times and this is the first time it's happened. I'm no longer going there, but you guys should check on your workers.
- ice latte2
- workers3
What Starbucks offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
Crowd
- Family-friendly
- Transgender safespace
- Tourists
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Popular for
- Solo dining
- Breakfast
Amenities
- Wi-Fi
Offerings
- Quick bite
- Small plates
- Coffee
Dining options
- Lunch
- Breakfast
- Dessert
Service Options
- Dine-in
- Takeout
Atmosphere
- Casual
FAQs
Is Starbucks in Ingleside Terraces accessible, and what service options are available?
Yes, this Starbucks location is fully accessible, featuring a wheelchair-accessible entrance, parking lot, and seating. You can choose from convenient service options including dine-in for a relaxed experience or quick takeout if you’re on the go.
What can you enjoy at Starbucks in San Francisco, and do they offer Wi-Fi?
At this San Francisco Starbucks, you can enjoy a wide selection of great coffee and tea, along with quick bites and small plates. They serve breakfast, lunch, and dessert options. Plus, you’ll find complimentary Wi-Fi available for your convenience.
How does Starbucks generally perform according to customer feedback?
Starbucks holds an overall score of 3.4 out of 10. While Service (3.8) and Ambience (3.8) show some strengths, Value (2.8) and Food (2.5) scores indicate areas needing significant improvement.
What do customers appreciate most about the service at Starbucks?
Many customers highlight the employees and baristas for being polite, fast, friendly, and helpful, contributing to efficient service.
What are the main complaints regarding the quality of drinks and the environment?
Patrons frequently mention issues with cleanliness , busyness , and inconsistent drink preparation, such as coffee being unavailable or orders being incorrect.