Highlights
- Great coffee
- Great tea selection
oChef » Peet’s Coffee – San Francisco
Peet's Coffee - San Francisco
Photo from Peet’s Coffee
Peet's Coffee at a glance
San Francisco Parkmerced
- ☕ Café
$
Price per Person $1–$10
mentioned by 4 of the guests
#2273 out of 2403 places to eat in San Francisco
#152 Café out of 162 in San Francisco
Average
5.3 out of 10
Food
Service
Ambience
Value
51
Reviews
49%
Satisfaction
Often praised
- Convenient location
- Customizable drinks
- Quality coffee
Frequently criticized
- Poor value
- Inconsistent service
- Foamy iced drinks
The cafe in San Francisco’s Parkmerced neighborhood offers a fantastic spot for you to grab a quick bite. You’ll find Peet’s Coffee to be a casual and trendy cafe, renowned for its great coffee.
Whether you’re looking for a morning pick-me-up or a relaxing afternoon tea, this welcoming spot has you covered. It’s the perfect place to unwind and enjoy quality beverages.
Overview: Introducting Peet's Coffee
Peet’s Coffee often provides a pleasant stop, particularly praised for its convenient location and generally good service. Many appreciate the staff’s willingness to accommodate special requests, making for a smooth and personalized experience.
However, some patrons note limitations in coffee options, with concerns about iced drinks being mostly foam or having too much sugar. There are also occasional reports of inconsistent service and a perceived lack of value, particularly regarding refill policies.
Average
5.3
out of 10
51
Reviews
49%
Satisfaction
23
negative
3
neutral
25
positive
Overall, Peet’s Coffee registers an average performance with a Restaurant Score of 5.3 out of 10, and customer sentiment is a mixed bag, reflected in a Customer Satisfaction of 49%. This assessment comes from 51 customer comments, with 25 positive observations and 23 negative ones, indicating a fairly balanced but not overwhelmingly positive experience.
Diving deeper, Service (5.6) and Food (5.4) both hover around average, suggesting consistency but not exceptionalism in these key areas. The Ambience (6.5) fares a bit better, often described as a convenient spot.
However, the most significant concern appears to be Value (1.5), which customers frequently found lacking, highlighting a clear area for improvement.
What people like
- Convenient location
- Accommodating special requests
- Quality dark roast
What people don't like
- Poor value proposition
- Inconsistent service quality
- Iced drinks lack substance
Peet’s Coffee, with a Recommendation Score of 5.4, presents a mixed offering. It’s a solid choice if you prioritize a convenient spot and appreciate the ability to customize your order, especially for a reliable dark roast or unique snacks.
However, be mindful of the value proposition and potential inconsistencies in service. If you’re particular about iced drinks or expect a discount for refills, you might find it disappointing.
Consider it for a quick, straightforward coffee stop.
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Verdict: Our expert take on Peet's Coffee
Food (5.4 out of 10)
mentioned by 83% of the guests
When it comes to the food, this spot offers a bit of a mixed bag, with a score of 5.4 placing it in the average category, and customer satisfaction sitting at a mixed 50%. Based on 18 opinions, with 9 positive and 8 negative, many appreciate the diverse options, including delightful golden lattes and surprisingly good honey. Youll also find excellent food choices and a delicious dark roast coffee.
However, there are some clear areas for improvement. Some find the passion fruit offerings not worth it, and drinks often have too much sugar. Iced drinks are frequently described as just foam, lacking body, and modifying your order can sometimes lead to disappointment, especially if youre looking for light roasted coffee options.
Food
18
Reviews
50%
Satisfaction
8
negative
1
neutral
9
positive
Rating distribution
What people like
- Unique lattes
- Quality honey
- Good food options
What people don't like
- Foamy iced drinks
- Overly sweet drinks
- Limited coffee options
Often praised
- foodfood was excellent
- dark roastI'm always ready to give me a delicious dark roast. The staff here are great.
- delightful selection of uncommon snack foodsa delightful selection of uncommon snack foods
- golden lattesThey even had golden lattes (turmeric based) and I asked without the coffee. Very happy about it because there was something delicious without caffeine. Also was so surprised about the honey.
- honeyAlso was so surprised about the honey. It’s the best honey I’ve had, I am a big fan of this honey as it’s strong tasting and from healthy vital bees. I’m impressed by that option.
- optionshappy with the options
- premade campus lunchesstocks of the campus's premade lunches
- sandwichThe staff here are great. I ordered a sandwich one morning, but I realized I was running late. They were able to just give it to me afterwards, which was very helpful.
Frequently criticized
- coffee optionsonly dark roasted or decaf
- decaf macchiatoi think they just put zero coffee in the drink
- foamiced drinks are just foam, like no body at all
- iced drinksAll of my iced drinks are just foam
- light roasted coffeeasked for light roasted coffee they said they don't have it
- modify my drinkif you modify your drink apparently you're just ordering milk
- passion fruitdo not order passion fruit.not worth
- too much sugarmy drinks usually have too much sugar
This place could be a decent stop if youre after unique lattes, quality honey, or a solid dark roast. However, be prepared for potential issues with overly sweet or foamy iced drinks and limited coffee variety. Its not bad, but not consistently great either.
Service (5.6 out of 10)
mentioned by 100% of the guests
When it comes to service, its a bit of a mixed bag, with a score of 5.6 putting it squarely in the average range and customer satisfaction at 56.5%, which is also mixed. Based on 23 customer observations, with 13 leaning positive, many appreciate the great staff and timely manner in which drinks are served. Youll often find the service convenient, especially when making special requests.
However, with 10 negative remarks, there's definitely room for improvement. Some experiences highlight a disappointing service, including long lines, issues with cashiers, and baristas who are described as incompetent or lacking professionalism. There are also instances of refusal for simple requests like iced water or a clear tea selection.
Service
23
Reviews
56%
Satisfaction
10
negative
0
neutral
13
positive
Rating distribution
What people like
- Quick line movement
- Welcoming staff
- Timely drink service
What people don't like
- Rude staff
- Incompetent baristas
- Lack of professionalism
Often praised
- serviceThe service is usually really good
- baristasSome are pleasant, responsive, knowledgeable, and efficient
- convenientThey are convenient. That said, don’t expect them to care about the environment by supporting refills for a discount!
- lineLong line but moves quickly
- making requestsMy experience at this Peet's Coffee was positive, primarily due to its convenient location. The staff were nice people who served coffee and pastries, and I felt welcomed when making requests for particular drinks. This is a significant advantage compared to other places where baristas might not be understanding of special requests or customizations.
- nice peoplethey have nice people
- servereally happy with the serve
- special requestsThe staff were nice people who served coffee and pastries, and I felt welcomed when making requests for particular drinks. This is a significant advantage compared to other places where baristas might not be understanding of special requests or customizations. While there is some seating outside, most seating is located inside the coffee shop.
- staffGreat staff
- timely manneryou get your drink in a timely manner
Frequently criticized
- servicethe service is haphazard at best
- baristastruly incompetent, rude, insistent, and lackadaisical baristas
- cashierThe cashier cursed at me in the lowest voice possible
- iced waterafter I asked for a cup of iced water
- long lineI visited on Friday around 10: 15 am and after waiting in a long line, I asked for light roasted coffee. I was told they only had dark roasted or decaf.
- professionalismAll of the other Peet's I go to are so much more professional than this one
- sloppy and incompetent worka whole pattern of sloppy and incompetent work
- tea latteinsist to me at length that there was no such thing as a "tea latte"
- tea selectionrefused to enumerate the tea selection
If you're looking for quick service and a friendly face for your usual order, you might be pleasantly surprised. However, be prepared for the possibility of encountering some less-than-stellar interactions or a long wait, especially if you have specific requests.
Ambience (6.5 out of 10)
mentioned by 33% of the guests
Lets talk about the Ambience! Guests frequently praise its convenient location, with many noting it is conveniently located and in a great spot to walk, sip, and ponder. This aspect definitely shines, contributing to an average score of 6.5.
While customer satisfaction is a bit mixed at 50%, these positive sentiments, found in 3 out of 6 comments, show a clear appreciation for the spots setting. However, it's not all sunshine and roses. The general atmosphere itself seems to be a point of concern, with one of the 6 comments indicating it received a low score.
This suggests that while the convenient location is a definite plus, the interior vibe might not be hitting the mark for everyone, leaving some room for improvement.
Ambience
6
Reviews
50%
Satisfaction
1
negative
2
neutral
3
positive
Rating distribution
What people like
- Convenient location
- Great walking spot
What people don't like
- Atmosphere needs work
Often praised
- convenient locationits convenient location
- conveniently locatedit is conveniently located
- locationin a great location to walk, sip, and ponder
Frequently criticized
- atmosphereatmosphere also received a low score
If a great, convenient location is your top priority for a casual outing, this spot might be worth checking out. However, if you're looking for a truly captivating interior atmosphere, you might find it a bit underwhelming.
Value (1.5 out of 10)
mentioned by 17% of the guests
When it comes to value, the feedback is overwhelmingly clear, though not in a good way. With a poor score of 1.5 and 0% customer satisfaction, its evident that guests arent feeling the bang for their buck. Across 4 pieces of feedback, there were no positive comments regarding pricing or perceived value.
Many customers expressed significant frustration, particularly concerning the absence of a refill discount for coffee, a common expectation. Theres a strong sentiment that recent price hike increases, ostensibly for environmental reasons, are instead being channeled into pure profits by the establishment, leading to a feeling of it being a waste of money'.
Value
4
Reviews
0%
Satisfaction
4
negative
0
neutral
0
positive
Rating distribution
What people like
What people don't like
- No refill discounts
- Profits from hikes
- Feels like waste
Often praised
No positive aspects so far.
Frequently criticized
- price hikeNext time, I’ll opt for a new cup then. In the interest of historical context, everywhere raised the prices on everything because of environmental concerns such that the cost raises would help combat global climate change by combating pollution caused by the creation of consumable products such as disposable cups. So, what this location has done is take the good intention of hiked up prices and turned them into 100% profits, after the public has recognized the legitimate price hike to combat global climate change!
- profitsIn the interest of historical context, everywhere raised the prices on everything because of environmental concerns such that the cost raises would help combat global climate change by combating pollution caused by the creation of consumable products such as disposable cups. So, what this location has done is take the good intention of hiked up prices and turned them into 100% profits, after the public has recognized the legitimate price hike to combat global climate change! Thanks A-holes!
- refill discountThey are convenient. That said, don’t expect them to care about the environment by supporting refills for a discount! Went here bought a coffee sat and drank it, then went up and asked for a refill and expected to get a discount just like every other coffee shop, and was told that they don’t do that here.
- waste of moneysuch a waste of money
If youre looking for good value or expect standard practices like refill discounts, this might not be the place for you. The general sentiment suggests customers feel prices are high and dont reflect fair value, especially concerning environmental surcharges.
How are the prices at Peet's Coffee?
You’re looking at roughly 8 per person – reported by 4 diners. That puts it in the $1–$10 category. For a Cafe, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most diners spent in the $1–$10 range, with a few venturing slightly higher, showing a nice mix of options. Since we only have 4 reviews, this is a good indication, but more data would give us an even clearer picture.
Here’s a quick look at what guests spend per person, based on the latest 4 reviews. While the data is limited, it gives us a good idea of typical spending.
How does this Cafe’s value stack up against similar spots in San Francisco?
We think the pricing here feels pretty fair for a Cafe in San Francisco. It offers good value for a casual bite without breaking the bank.
Customer Reviews: what people think about Peet's Coffee
Visit Type
- Regular Visit
Service Type
- Dine-in
5
Inconsistent Service Mars Otherwise Decent Peet's
I've been to this Peet's outpost multiple times. While it's conveniently located and offers standard fare, it also has a delightful selection of uncommon snack foods like wafer cookies, German chocolate, and baked veggie bits, along with premade campus lunches in the deli fridge. However, the service is haphazard at best, which is a significant issue for a chain.
Consistency in both food and service is a chain's strength, not necessarily exceptional quality. The baristas here vary greatly: some are pleasant, responsive, knowledgeable, and efficient, posing no problems. Others are incompetent, rude, insistent, and lackadaisical.
I encountered one who insisted "tea lattes" don't exist and another who refused to list the tea selection, merely pointing at boxes. Multiple baristas repeatedly asked if I needed help, even after I'd already answered. This pattern of sloppy and incompetent work makes me dread visiting, especially for orders more complex than black coffee.
Overall, this Peet's is acceptable if you don't expect decent service and remember to double-check your items.
- conveniently located8
- delightful selection of uncommon snack foods9
- premade campus lunches7
- service2
- baristas3
- tea latte1
Price per Person
- $1–$10
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
6
Food Good, Service Lacking
My experience at this restaurant was mixed. While the food was excellent, scoring a 4 out of 5, the service was quite disappointing. I felt forgotten, and there was no apology or acknowledgment when mistakes were made.
The atmosphere also received a low score of 2. The wait time was non-existent, which was a positive point.
- food8
- wait time9
- service2
- atmosphere2
Price per Person
- $1–$10
Visit Type
- Quick Meal
Service Type
- Dine-in
6
Annoyed by Decaf Macchiato
I've had good experiences here in the past, but I'm annoyed because I ordered a decaf macchiato and I think they just put zero coffee in the drink. I have had this exact order from here before and not had a problem. I should’ve known from how pale it was, but I was in a rush.
The food was good (4/5) and the service was also rated well (4/5), but this drink issue was frustrating.
- food8
- service8
- decaf macchiato2
Visit Type
- Quick Meal
Service Type
- Dine-in
2
Poor Service and Overpriced Passion Fruit
My experience at this restaurant was disappointing. The cashier cursed at me in a very low voice, as if talking to herself, after I simply asked for a cup of iced water. I felt this was an unreasonable reaction to a simple request.
Additionally, I would advise against ordering the passion fruit, as it was not worth the price.
- cashier1
- iced water2
- passion fruit2
Price per Person
- $1–$10
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Short (6–15 min.)
8
Great Campus Spot for a Quick Bite
Located on the 1st floor of the library, this spot offers a great experience. Despite a long line, it moves quickly. As part of the SFSU campus, it's in a great location to walk, sip, and ponder 🤔 Enjoy!
- location9
- line8
What Peet's Coffee offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Popular for
- Solo dining
Amenities
- Restroom
- Wi-Fi
Offerings
- Quick bite
- Coffee
Dining options
- Breakfast
- Dessert
Service Options
- Dine-in
- Takeout
Pets
- Dogs allowed outside
Atmosphere
- Casual
- Trendy
FAQs
Is Peet's Coffee in Parkmerced accessible for everyone?
Yes, this cafe prioritizes accessibility for all its guests. You will find a wheelchair accessible entrance, seating, and restrooms, ensuring a comfortable visit for everyone. It’s designed to be welcoming and convenient for you.
Can I bring my dog to Peet's Coffee, and what dining options are available?
You are welcome to bring your dog, as pets are allowed outside the cafe. For dining, you can enjoy breakfast and dessert options, perfect for a quick bite or a leisurely treat. Both dine-in and takeout services are available for your convenience.
What is the overall customer sentiment for Peet's Coffee?
Peet’s Coffee has an average Restaurant Score of 5.3 and a mixed Customer Satisfaction of 49%. While Ambience (6.5) is noted as convenient, Food (5.4) and Service (5.6) are average, and Value (1.5) is a significant concern.
What do customers appreciate most about Peet's Coffee?
Customers frequently praise the convenient location and the staff’s willingness to accommodate special drink requests. Many also enjoy the quality dark roast coffee and the selection of uncommon snack foods.
What are the main drawbacks customers experience at Peet's Coffee?
Key concerns include a perceived lack of value, particularly regarding refill policies, and inconsistencies in service quality. Some also note issues with iced drinks being mostly foam or having too much sugar.