oChef » Starbucks – San Francisco » Starbucks – San Francisco – Reviews

Starbucks - Reviews

3735 Buchanan St, 94123 San Francisco
All reviews at a glance
188

Reviews

41.5%

Satisfaction

97

negative

13

neutral

78

positive

What people say about Starbucks

Visit Type
  • Regular Visit
Group Type
  • Family
Service Type
  • Dine-in
Violet T.
Review date: 07/12/2025
3
Disappointing Restroom Policy for Elderly
As a daily customer, I was disappointed when my elderly mother needed to use the restroom before we ordered our usual. A staff member refused to share the code. It's a shame that Starbucks management can be so inconsiderate. Common sense would suggest making exceptions for elderly customers, but that wasn't the case here.
  • restroom code2
  • Starbucks management3
  • elderly customers2
Visit Type
  • Regular Visit
Group Size
  • Solo
Service Type
  • Dine-in
Nicholas
Review date: 07/12/2025
10
Uplifting and Friendly Starbucks Experience
My experience at this Starbucks location was very impressive. I've been going through a lot in my life, and the atmosphere here is very uplifting for me. The staff are incredibly friendly and accommodating. I feel like this is a very judge-free zone. I highly recommend this location for anyone. It's a great place. The staff, even when not directly helping customers, sound very happy and carry themselves with a great attitude.
  • atmosphere10
  • staff10
  • judge-free zone10
Visit Type
  • Regular Visit
Service Type
  • Dine-in
MJ L.
Review date: 06/11/2025
3
Disappointing Service from Elena
My recent experience at this Starbucks, usually a place I enjoy, was marred by an interaction with an employee named Elena. When I inquired about the restroom, her response was abrupt and unwelcoming: “Restrooms are for customers only. ” This was delivered with a cold, dismissive tone, lacking any greeting or attempt to ascertain if I was a paying customer or had a mobile order. The immediate assumption and absence of basic hospitality were quite disappointing. A little kindness goes a long way, especially in customer-facing roles.
  • restroom access2
  • employee tone1
  • hospitality2
Visit Type
  • Regular Visit
Service Type
  • Dine-in
Rachel B.
Review date: 05/04/2025
2
Starbucks Out of Order
My experience at this Starbucks was disappointing because the establishment has been essentially out of order for well over a month now. You can’t sit and work here or use the rest room. I'm giving a low rating not because of the staff, who are very nice, but due to the ongoing operational issues.
  • staff8
  • establishment2
  • rest room1
Price per Person
  • $11–$20
Service Type
  • Dine-in
Edward T. T.
Review date: 04/08/2025
2
Terrible Service and Drink Making
My experience at this restaurant was quite negative. The staff demonstrated a lack of knowledge in preparing drinks and refused to remake a poorly made one. This resulted in pretty bad customer service, and I believe they are destroying the brand.
  • drink making1
  • refuse to remake1
  • customer service2
Price per Person
  • $1–$10
Visit Type
  • Regular Visit
Service Type
  • Dine-in
Meal Type
  • Breakfast
Dyanna A.
Review date: 03/25/2025
10
Exceptional Starbucks Experience!
Hands down, this is the best Starbucks I’ve been to that’s not a reserve store! The service is on par with a Reserve store, and the staff are so highly commendable! I can’t believe this is the Starbucks close to where I work, and I can just drop by every morning to kick-start my day with a great cup of coffee and lovely greetings! 🌟
  • Starbucks10
  • service10
  • staff10
Price per Person
  • $11–$20
Visit Type
  • Regular Visit
Service Type
  • Dine-in
Meal Type
  • Breakfast
Roberto R.
Review date: 02/09/2025
1
Humiliating Service and Racism Allegations
I am a daily customer, and every time I request the code for the bathroom, there is a specific girl who refuses and invents excuses not to provide it. This happened just because I told her that the coffee had too much foam and little liquid. I felt this was a humiliation and racism on the part of the staff working at that location.
  • bathroom code1
  • coffee2
  • staff1
Price per Person
  • $1–$10
Visit Type
  • Regular Visit
Service Type
  • Dine-in
Meal Type
  • Lunch
Lo
Review date: 10/30/2024
6
Outlets closed, but drink was good
I went to this Starbucks hoping to charge my phone and work on my laptop, but unfortunately, all the outlets were closed : (. Despite this inconvenience, I still ordered a drink, and it was good.
  • drink7
  • outlets2
Visit Type
  • Quick Meal
Group Size
  • Solo
Service Type
  • Dine-in
Wait Time
  • Immediate (0–5 min.)
John H.
Review date: 09/13/2024
9
Quick, Friendly, and Memorable Service!
I just popped in for a minute and was immediately welcomed with a friendly smile and a good morning. The service was quick and friendly. I'll remember this location 👍
  • friendly smile10
  • good morning9
  • service9
Price per Person
  • $1–$10
Visit Type
  • Quick Meal
Service Type
  • Dine-in
Meal Type
  • Breakfast
Stephanie H.
Review date: 06/18/2024
2
Horrible Coffee, Disgusting Drink
My experience at this restaurant was quite negative, primarily due to the horrible coffee. My drink was disgusting, and I ended up having to throw it away. I would recommend going to Equator instead.
  • coffee1
  • drink1

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