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Panda Express - Reviews
1480 Fillmore St, 94115 San Francisco
All reviews at a glance
310
Reviews
34.5%
Satisfaction
180
negative
23
neutral
107
positive
What people say about Panda Express
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Visit Type
Group Size
Service Type
Meal Type
Wait Time
Price per Person
Group Type
Noise Level
Visit Type
- Food Exploration
Service Type
- Dine-in
7
Great Food, Poor Customer Service
My experience at this restaurant was a mixed bag. The food was excellent, receiving a perfect score of 5. Similarly, the atmosphere was also highly rated at 5.
However, the customer service was a significant letdown. I encountered an issue with a staff member named Jorge, who was passive-aggressive and ignored a simple request. This aspect of the service was rated a 1.
- food10
- atmosphere10
- customer service1
- Jorge1
Visit Type
- Quick Meal
Service Type
- Takeout
2
Terrible experience, no dine-in option
My experience was very bad, really bad. It's impossible to want to order food to eat at the same place. There are no chairs, so you can't eat there, only take away.
So, you order the food and have to eat it at the metrobus stop, sitting down. It makes no sense.
- take away5
- chairs1
- dine-in option1
Visit Type
- Quick Meal
Service Type
- Dine-in
9
Fresh and Delicious Panda Express!
My experience at the restaurant was fantastic! The food was very fresh and delicious 🥘. I can honestly say it was the best Panda 🐼 I have ever eaten at 👍.
- food9
- best Panda10
Price per Person
- $21–$30
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Lunch
9
Delicious Food, Worth the Price
My experience at the restaurant was fantastic! I absolutely loved the food, and the service was good. The price was definitely worth it, as everything was delicious.
- food10
- service8
- price9
1
No Dining, No Restrooms - Avoid!
My experience at this establishment was extremely disappointing. The pictures shown online are completely inaccurate, as there is no dining area, no restrooms, and no outside dining. The surrounding area also felt quite sketchy.
I would strongly advise others to avoid this place.
- dining area1
- restrooms1
- outside dining1
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Immediate (0–5 min.)
8
Great food, quick service, cozy atmosphere
My experience at this restaurant was very positive. The food was very good and plentiful, making it perfect for a quick lunch. The ordering process was fast, and the staff were friendly.
While it's possible to eat on-site, the dining area was empty and lacked warmth.
- food9
- portion size9
- ordering process8
- dining area4
Visit Type
- Quick Meal
Service Type
- Dine-in
1
Rude Staff, Poor Service
My experience at this restaurant was extremely negative. The staff were super rude and super aggressive, showing no empathy. They did not listen to my requests and packed what they wanted.
I would never go to this place again and suggest changing the woman who serves the food. The service was rated 1/5, atmosphere 1/5, and food 1/5.
- staff1
- empathy1
- service1
Price per Person
- $41–$50
Visit Type
- Delivery
Service Type
- Delivery
Meal Type
- Dinner
2
Ubereats Refund Policy Frustration
My experience was with Ubereats delivery. If Panda Express messes up an order, their policy is to remake the food or provide the missing item. However, Ubereats had already charged me $15 plus tip.
When I contacted Ubereats customer service to explain that I like to eat my orange chicken with rice and wanted both items, the representative's response was, 'Well, I guess you'll just eat the orange chicken alone, won't you? ' They only offered a refund for the missing item, which was incredibly frustrating.
- orange chicken6
- rice6
- Ubereats2
- missing item2
- customer service rep1
Visit Type
- Quick Meal
Service Type
- Dine-in
1
Disappointing Experience, Poor Service
My experience at this restaurant was incredibly disappointing. We were not allowed to eat here and, even worse, they did NOT allow us to use the restrooms to wash our hands. This was a major letdown.
Furthermore, the food was not as good as other Panda locations.
- restrooms1
- food3
Price per Person
- $11–$20
Visit Type
- Casual Outing
Service Type
- Dine-in
Meal Type
- Lunch
2
Confusing Restaurant Rules
My experience at this restaurant was quite confusing. I was told that I couldn't go to the bath, which apparently goes against the principles of the restaurant. This rule was communicated by the supervisors and owners.
- bath rules2
- restaurant principles2
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