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oChef » Wingstop – San Francisco
Wingstop - San Francisco
Photo from Wingstop
Wingstop at a glance
San Francisco Civic Center
- 🍗 Chicken Restaurant
$$
Price per Person $11–$20
mentioned by 4 of the guests
#2347 out of 2403 places to eat in San Francisco
#26 Chicken Restaurant out of 31 in San Francisco
Average
4.5 out of 10
Food
Service
Ambience
Value
78
Reviews
33.3%
Satisfaction
Often praised
- Flavorful wings
- Good value
- Accurate orders
Frequently criticized
- Poor service
- Long waits
- Inconsistent food
The restaurant Wingstop, a popular Chicken Restaurant in San Francisco’s vibrant Civic Center neighborhood, offers a fantastic spot for you to grab a meal. You’ll find it’s especially convenient if you’re looking for late-night food options.
This casual eatery ensures you can enjoy delicious wings and sides whether you’re dining in or taking your food to go.
Overview: Introducting Wingstop
Wingstop offers a range of wings with appealing flavors, often noted for its tender and juicy chicken. Many appreciate the Lemon Pepper and Hot Honey Rub, finding the food generally satisfying for its price point.
It’s a spot that can hit those late-night cravings effectively. However, the experience can be inconsistent, particularly with service.
Customers have reported extended waiting times and poor customer service, sometimes feeling undervalued. The atmosphere is also quite basic, often described as a ghost kitchen with limited seating.
Average
4.5
out of 10
78
Reviews
33.3%
Satisfaction
44
negative
8
neutral
26
positive
Overall, Wingstop receives an average Restaurant Score of 4.5 out of 10, indicating a mixed experience. This is somewhat at odds with the Customer Satisfaction rate, which stands at a poor 33.3%.
This divergence suggests that while some aspects are appreciated, a significant portion of customers leave feeling dissatisfied. These insights are drawn from 78 customer opinions, with 26 positive and 44 negative remarks.
Diving deeper, the Food scores an average (6.1), with many enjoying the variety and quality of wings. Value is a clear strong point, rated good (7), suggesting customers feel they get a fair deal for their money.
However, both Ambience (3.8) and especially Service (3.3) fall into the poor category, highlighting areas needing considerable attention to improve the overall dining experience.
What people like
- Flavorful, tender wings
- Good value for money
- Accurate order delivery
What people don't like
- Poor customer service
- Extended waiting times
- Inconsistent food quality
Wingstop presents a mixed bag, offering enjoyable wings and good value, reflected in its neutral Recommendation Score of 5. If you prioritize flavorful chicken and a budget-friendly meal, it might be worth a try, especially for takeout or delivery where the ambience is less of a concern.
However, be prepared for potential frustrations with service, including long waits and communication issues. While the food can hit the spot, the overall experience might disappoint if you expect consistent quality or a pleasant dine-in atmosphere.
Manage your expectations accordingly.
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Verdict: Our expert take on Wingstop
Food (6.1 out of 10)
mentioned by 67% of the guests
When it comes to the food, there are definitely some highlights to savor! With 15 positive remarks among 28 total opinions, many customers praise the variety of flavors for wings, often finding the chicken to be tender and juicy. Theres also appreciation for the serving size, making for a satisfying meal.
However, its not always a perfect plate, as 10 negative opinions highlight some key areas for improvement. Diners have occasionally encountered unseasoned wings, or found their food cold and salty, with soggy fries also being a concern. This contributes to an average 6.1 score and a mixed 53.6% customer satisfaction, indicating some inconsistency in quality.
Food
28
Reviews
53%
Satisfaction
10
negative
3
neutral
15
positive
Rating distribution
What people like
- Tender, juicy chicken
- Variety of wing flavors
- Good serving size
What people don't like
- Inconsistent seasoning
- Salty food
- Cold/soggy items
Often praised
- foodLove the food and the different flavours
- ChickenChicken was tender and juicy
- FoodFood:5
- Hot Honey RubLemon Pepper and Hot Honey Rub were delicious
- Lemon PepperLemon Pepper and Hot Honey Rub were delicious
- WingstopEvery time i order from this Wingstop it hits
- corncorn was good
- fast foodgood for its fast food
- flavors of wingsThe restaurant offers a variety of different spots to grab food, and Wing Stop is one of them. I was impressed with the many different flavors of wings available. The food quality was excellent, and the service was top-notch.
- late night cravingsmy late night cravings
Frequently criticized
- FriesFries were soggy
- Louisiana rubLouisiana rub was a bit too salty
- cold foodfood was cold
- drink not includeddrink not included
- foodThe food isn’t good either
- food qualityfood quality was poor
- garlic Parmesan rub5 wings with garlic Parmesan rub and 5 wings with hot honey rub and got all 10 of them plain and unseasoned
- hot honey rub5 wings with garlic Parmesan rub and 5 wings with hot honey rub and got all 10 of them plain and unseasoned
- salty foodsalty food
- wingsgot all 10 of them plain and unseasoned
If you're craving a good variety of wing flavors and appreciate tender chicken, it might be worth a try. Just be aware that the food quality can be a bit inconsistent, so you might occasionally encounter issues like unseasoned or cold items.
Service (3.3 out of 10)
mentioned by 83% of the guests
Despite some challenges, a few customers found bright spots in the service, with 9 positive remarks out of 42 total. They appreciated good customer service and friendly staff, noting that some orders were correct and delivered on time. One even praised a flavor master for doing a great job!
However, the service here faces significant hurdles, reflected in a score of 3.3 and a very low customer satisfaction of 21.4%. With 30 negative comments, many experienced frustratingly long wait times, poor communication, and issues with order accuracy. Some even reported disrespectful encounters with staff and managers.
Service
42
Reviews
21%
Satisfaction
30
negative
3
neutral
9
positive
Rating distribution
What people like
- Friendly staff
- Correct orders
- Timely delivery
What people don't like
- Long wait times
- Rude staff
- Poor communication
Often praised
- serviceService was good from the guy taking our order
- ServiceService:5
- Uber Eatsgot everything delivered on time
- customer serviceCustomer service is good as well
- flavor masterSofia was my flavor master and she did great
- orderthe order was correct
- people that work hereThe people that work here are really good people
- staffnos atienden de maravilla!
Frequently criticized
- waiting timeI have never felt less valuable as a customer. If you didn't speak Spanish, you waited a whole hour while DoorDash or Uber Eats orders were prioritized before yours. This was absolutely the worst I have ever seen, even in San Francisco.
- managerThe manager could not comprehend what I was asking and kept laughing and repeating irrelevant details and comments because he was incapable of handling the situation.
- wait timehad to wait 18 minutes
- app marked orderapp suddenly marked it as “picked up” without my confirmation
- cashier Luisayesterday the cashier “Luisa” was so unpleasant with us
- communicationHonestly bad communication
- communication with driversseriously needs to improve communication with drivers
- customer servicepoor customer service
- customer valueMy experience at this restaurant was incredibly negative. I have never felt less valuable as a customer. If you didn't speak Spanish, you waited a whole hour while DoorDash or Uber Eats orders were prioritized before yours.
- employeesIt’s absolutely disgusting that you have these type of employees in charge of running a business.
When it comes to service, this spot seems to be a gamble. While some find it acceptable, be prepared for potentially long waits, communication issues, and less-than-stellar interactions with staff. If service is a top priority for you, you might want to consider other options.
Ambience (3.8 out of 10)
mentioned by 22% of the guests
When it comes to the ambience here, it seems there isnt much positive buzz to report. Based on 5 customer remarks, the overall sentiment is quite low, with a score of just 3.8, which falls into the poor range. Customer satisfaction is also at a stark 0%, indicating significant room for improvement.
Customers have pointed out some clear issues, with 3 negative observations highlighting concerns about the ghost kitchen feel and the general atmosphere. Many found the environment to be unpleasant, noting that the sitting area was not much' to speak of, suggesting a less-than-inviting space.
Ambience
5
Reviews
0%
Satisfaction
3
negative
2
neutral
0
positive
Rating distribution
What people like
What people don't like
- Ghost kitchen feel
- Unpleasant atmosphere
- Limited seating
Often praised
No positive aspects so far.
Frequently criticized
- atmosphereit would be unpleasant
- ghost kitchenIt’s rough in here… ghost kitchen
- sitting areaSitting area not much
If you're looking for a place with a great vibe or a comfortable spot to dine in, this might not be the one for you. It seems the focus is elsewhere, so manage your expectations regarding the physical space.
Value (7 out of 10)
mentioned by 17% of the guests
When it comes to value, many folks are pretty happy, noting things like Great food for the price! and that its good for its cheap price. With a solid score of 7, its generally seen as good, especially considering the positive buzz around its price and cheap price.
Out of 3 comments, 2 lean positive, showing a decent appreciation for what you get. However, the customer satisfaction sits at a mixed 66.7%, suggesting theres a bit of a mixed bag. One diner was disappointed when what I wanted they said it was no longer a special 20 for 20, indicating some frustration with specific offers like the 20 for 20 special' not being available.
This shows a slight hiccup in consistency.
Value
3
Reviews
66%
Satisfaction
1
negative
0
neutral
2
positive
Rating distribution
What people like
- Good food value
- Affordable pricing
What people don't like
- Specials unavailable
Often praised
- cheap pricegood for its cheap price
- priceGreat food for the price!
Frequently criticized
- 20 for 20 specialwhat I wanted they said it was no longer a special 20 for 20
If youre looking for good food at a reasonable cost, youll likely find decent value here. Just be aware that specific specials might not always be available, so its best to manage expectations on those. Overall, its worth considering for its general affordability.
How are the prices at Wingstop?
You’re looking at roughly 16 per person – reported by 4 diners. That puts it in the $11–$20 category. For a Chicken Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at the price ranges, we see a mix: some diners spent less, some a bit more, but most reviews fall within that $11–$20 sweet spot. With only 4 reviews, this gives us a good indication, but more data would paint a fuller picture.
Here’s a quick look at what guests spend per person, based on the latest 4 reviews. While the data is limited, it gives us a good idea of the typical spend.
How this restaurant’s value for money stacks up against similar spots in San Francisco.
Overall, we think the pricing here feels pretty fair for a mid-range Chicken Restaurant in San Francisco. Its a solid choice if youre looking for good value without breaking the bank.
Customer Reviews: what people think about Wingstop
Visit Type
- Quick Meal
Service Type
- Takeout
Meal Type
- Dinner
Wait Time
- Short (6–15 min.)
9
Great Wingstop for Late Night Cravings
To those leaving bad reviews, are you expecting Michelin restaurant quality food and service? It’s literally Wingstop, lmao. I love this Wingstop and it’s good for its cheap price and fast food.
Thank you for being in the city! Wouldn’t know where else to turn to for my late night cravings😋!
- cheap price9
- fast food8
- late night cravings9
Visit Type
- Food Exploration
Service Type
- Dine-in
10
Excellent food and service!
My experience at the restaurant was excellent! The service was good, and the food was so good and tender. Overall, it's a five-star experience for me!
💯💯
- service8
- food10
Price per Person
- $21–$30
Visit Type
- Food Exploration
Group Type
- Couple
Group Size
- Couple
Service Type
- Dine-in
Noise Level
- Moderate
9
Great Variety at Wing Stop
My experience at Wing Stop, located within the Mid Market Eats area, was positive. The restaurant offers a variety of different spots to grab food, and Wing Stop is one of them. I was impressed with the many different flavors of wings available.
The food quality was excellent, and the service was top-notch. The atmosphere was decent, though the noise level was moderate. Overall, it's a good spot for a meal.
- variety of spots8
- flavors of wings9
- Food10
Visit Type
- Delivery
Service Type
- Delivery
9
Sofia is a Flavor Master!
My experience started with a slight hiccup when I accidentally ordered for pickup and then canceled. DoorDash initially stated no refund, but after speaking with support, I was able to get most of my refund and reordered correctly. The important part is that Sofia, my flavor master, did a great job.
Every time I order from this Wingstop, it hits the spot. I'm very grateful <3. Upon further review, she did only give me 4 flats and 11 drums, but perhaps that's a good thing to her.
I still wish her the best.
- flavor master10
- Wingstop10
- flats5
Visit Type
- Quick Meal
Service Type
- Takeout
Meal Type
- Dinner
Wait Time
- Short (6–15 min.)
2
Frustrating Experience with Service and Order Accuracy
My experience began with an inability to reach the restaurant by phone for 15 minutes. I then visited in person, only to be told that the "20 for 20" special I wanted was no longer available. I proceeded to place an online order at 6: 01 PM for a 15-piece boneless meal with cheese fries.
To my surprise, my order was called at 6: 07 PM. When I questioned the speed, the manager claimed they rushed my order, which I suspected was a lie. I believed they were trying to give me someone else's old order.
The manager then took the food away and stated I would have to wait another 18 minutes 🙄.
- online order6
- phone1
- 20 for 20 special2
- order speed3
What Wingstop offers
Crowd
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Late-night food
- Quick bite
Dining options
- Dinner
- Lunch
Service Options
- No-contact delivery
- Takeout
- Delivery
- Dine-in
Atmosphere
- Casual
FAQs
What service options are available at Wingstop in San Francisco?
At Wingstop in San Francisco, you have several convenient service options. You can choose no-contact delivery, standard delivery, or takeout if you prefer to enjoy your meal elsewhere. Dine-in is also available if you wish to eat at the restaurant.
What kind of atmosphere and offerings can you expect at Wingstop?
Wingstop offers a casual atmosphere, making it a comfortable spot for you to enjoy your meal. It’s also known for being good for kids and provides excellent options for a quick bite or late-night food. You’ll find it’s a great place for both lunch and dinner.
What is the overall customer sentiment for Wingstop?
Wingstop has an average Restaurant Score of 4.5 out of 10, with a poor Customer Satisfaction rate of 33.3%. While Food (6.1) and Value (7) are rated average to good, Ambience (3.8) and Service (3.3) are considered poor.
What do customers generally like about Wingstop's food?
Customers often praise the tender and juicy chicken, highlighting the variety of flavors like Lemon Pepper and Hot Honey Rub. Many find the food satisfying for its price.
What are the main complaints regarding Wingstop's service?
Common service complaints include long waiting times, poor customer service, and communication issues. Some customers also reported feeling undervalued or experiencing prioritization of delivery orders.