Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Popeyes Louisiana Kitchen – San Francisco
Popeyes Louisiana Kitchen - San Francisco
Photo from Popeyes Louisiana Kitchen
Popeyes Louisiana Kitchen at a glance
San Francisco Alamo Square
- 🍗 Chicken Restaurant
$$
Price per Person $21–$30
mentioned by 69 of the guests
#2360 out of 2403 places to eat in San Francisco
#28 Chicken Restaurant out of 31 in San Francisco
Average
4.2 out of 10
Food
Service
Ambience
Value
380
Reviews
32.4%
Satisfaction
Often praised
- Friendly staff
- Tasty chicken
- Good fries
Frequently criticized
- Poor service
- High prices
- Dirty environment
The restaurant, a popular Chicken Restaurant in San Francisco’s vibrant Alamo Square neighborhood, invites you to experience its casual atmosphere. When you visit Popeyes Louisiana Kitchen, you’ll find a perfect spot for a quick bite, whether you’re grabbing lunch or dinner.
You can enjoy your meal with convenient counter service or find comfortable seating. It’s a great choice for a relaxed dining experience.
Overview: Introducting Popeyes Louisiana Kitchen
Popeyes Louisiana Kitchen offers a mixed experience, with many customers appreciating the friendly staff and the quality of their signature dishes. However, some visits are marred by issues with order accuracy and the overall atmosphere.
While the core offerings often hit the mark, particularly the crispy chicken, there are notable concerns regarding the consistency of service and the perceived value for money. Parking can also be a challenge.
Average
4.2
out of 10
380
Reviews
32.4%
Satisfaction
237
negative
20
neutral
123
positive
Popeyes Louisiana Kitchen holds a Restaurant Score of 4.2, placing it in the average range. However, Customer Satisfaction stands at a low 32.4%, indicating a significant gap between overall rating and customer happiness.
This suggests that while some aspects are acceptable, a substantial portion of patrons leave disappointed, as reflected in 237 negative comments compared to 123 positive ones out of 380 total. Diving deeper, Food performs reasonably well with a score of (4.8), often praised for its taste.
Yet, Service (3.4) and Value (3.1) fall into the poor category, frequently cited for issues like unhelpful staff and high prices. Ambience (4.2) is also average, with some finding it less than ideal.
What people like
- Friendly, attentive staff
- Crispy, tasty chicken
- Well-seasoned fries
What people don't like
- Inconsistent service quality
- High prices, no coupons
- Poor cleanliness, parking
With a Recommendation Score of 4.3, Popeyes Louisiana Kitchen presents a mixed bag. If you’re primarily seeking their signature fried chicken and don’t mind potential inconsistencies in service or the overall environment, it might satisfy a craving.
However, be prepared for potential frustrations regarding value and cleanliness. It’s a place that delivers on its core product for some, but others might find the overall experience lacking, especially if looking for a consistently smooth visit.
Similar Restaurants in San Francisco
- Chicken Restaurant
8.7
out of 10
out of 10
487
89.5%
- $$
- Transbay
- Food
- Service
- Ambience
- Chicken Restaurant
8.4
out of 10
out of 10
636
86.6%
- $$
- Hayes Valley
- Food
- Service
- Ambience
- Chicken Restaurant
8.4
out of 10
out of 10
356
84.6%
- $$
- Mission District
- Food
- Service
- Ambience
- Chicken Restaurant
7.8
out of 10
out of 10
391
81.6%
- $$
- Richmond District
- Food
- Service
- Ambience
- Chicken Restaurant
7.7
out of 10
out of 10
358
80.2%
- $$
- Inner Sunset
- Food
- Service
- Ambience
- Chicken Restaurant
7.4
out of 10
out of 10
463
71.3%
- $$
- Nob Hill
- Food
- Service
- Ambience
Verdict: Our expert take on Popeyes Louisiana Kitchen
Food (4.8 out of 10)
mentioned by 79% of the guests
When it comes to the food, its a bit of a mixed bag! While the overall score sits at an average 4.8, customer satisfaction is a poor 39.9%. Many of the 77 positive remarks highlight the crispy chicken, Cajun Fries, and Mac & cheese, often praising the delicious and hot food experience.
However, with 102 negative comments, there are some clear areas for improvement. Diners frequently mention cold chicken, bland seasoning, and too much breading. Concerns about inconsistent quality and soggy fries' also pop up, suggesting that the food experience can be quite hit-or-miss.
Food
193
Reviews
39%
Satisfaction
102
negative
14
neutral
77
positive
Rating distribution
What people like
- Crispy chicken
- Cajun fries
- Delicious mac & cheese
What people don't like
- Cold food
- Bland seasoning
- Inconsistent quality
Often praised
- foodMy experience at this restaurant was largely positive, with really good food and really good service. However, the parking situation at this Divisadero location is a significant drawback, as it really sucks.
- chickenThere shouldn't be so much flour around these small pieces of chicken. After removing such a gross amount of breading, I could finally taste the chicken seasoning and flavor I was expecting. Please change this.
- friesfries were still quite crunchy and well seasoned
- Popeyesbest Popeyes I’ve ever experienced
- chicken sandwichI recommend the classic chicken sandwich with a little blackened ranch sauce. Frankly, it's top-notch!
- fried chickenWe love their fried chicken. It's crispy and tasty
- 3 piece mealsWe get two 3 piece meals
- Cajun FriesThis location is much more consistent with quality. I particularly enjoyed the Cajun Fries. The food was excellent, earning a perfect score, and the overall experience was great for lunch.
- Cajun spicy variationswonderful Cajun spicy variations of dipping sauces
- Chicken with hottie sauceChicken with hottie sauce and nuggs are the good
Frequently criticized
- chickenthe chicken was cold and didn't taste fresh
- foodThey gave me and my girlfriend a really hard time. The food was cold and the tables were dirty.
- food qualityWhen ordering the 8-piece meal, I received a few large, dry white pieces alongside a bunch of scrawny wings and drumsticks. Overall, the food was just very inconsistent and subpar.
- beans and riceOrdered 4 piece chicken tenders with beans and rice, guess what I got?
- chicken tendersI feel sick even smelling it. 3 of my chicken tenders were tough and hard to pull apart. Had to throw away 😞.
- biscuitsdeliberately left my biscuits that were stacked with my other items out of my bag
- chicken sandwichThe skinny server with braids seemed more interested in interacting with his colleagues than attending to customers. When my chicken sandwich was ready, he held it by his waist instead of handing it to me, requiring me to reach over the counter. Immediately after, he turned to stroke his colleague's hair.
- ketchupreceived ketchup with my tenders and my shrimp
- mealMy experience was terrible. I had the worst meal I ever had. The chicken tenders looked like fried fish, and the beans and rice had no seasoning at all, just plain boiled beans and rice.
- wingsThe wings I got weren't seasoned (at all)
If youre craving classic fried chicken and sides, you might find some delicious options here, but be prepared for potential inconsistencies. Its a bit of a gamble, so manage your expectations regarding food quality and temperature.
Service (3.4 out of 10)
mentioned by 71% of the guests
While the overall sentiment for service leans heavily negative, some folks did praise the team for being quite efficient. Many appreciated the fast service and quick orders, with several mentioning friendly staff and attentive counter service. It seems that when things go right, the service can be surprisingly speedy and pleasant.
However, the majority of experiences paint a different picture, reflected in a 3.4 score and a low 24.2% customer satisfaction. Out of 120 customer opinions, a significant 87 pointed to issues. Common complaints included rude staff, poor communication, and frustrating problems with mobile ordering and coupon acceptance.
Many found the service unwelcoming, with staff often described as unhelpful or dismissive.
Service
120
Reviews
24%
Satisfaction
87
negative
4
neutral
29
positive
Rating distribution
What people like
- Fast service
- Friendly staff
- Quick order delivery
What people don't like
- Rude, unhelpful staff
- Mobile order problems
- Coupons not accepted
Often praised
- serviceMy experience at this restaurant was largely positive, with really good food and really good service. However, the parking situation at this Divisadero location is a significant drawback, as it really sucks.
- staffthe staff is incredibly warm and friendly
- StaffStaff was working hard
- attentive and expeditiousvery attentive and expeditious
- cashiercashier was wearing an orange t shirt and a mask and she was very friendly
- consistent Popeyesone of the more consistent Popeyes I've ever been too
- counter girlLoud sassy Asian counter girl handing out orders was a definite highlight
- counter servicefriendly counter service
- customer serviceMac & cheese was back to Normal. As always the customer service is great!
- deliveryI would highly recommend it. Considering the size of the meal and the mediocre state it was in, and although it was delivered very quickly, I don't think it was worth the $40 I paid for it. I'm happy I experienced their chicken once, but I don't think I'll order from them again, at least not delivery.
Frequently criticized
- serviceWhen I walked to the restaurant. I approached the counter and was completely and rudely ignored by a hispanic woman. She warmly greeted the next customer, a white man, as I walked out.
- customer serviceUltimately, the manager refused to replace the sandwich and responded with hostility instead of providing a solution. This experience was not only frustrating but also left me questioning the store’s commitment to customer service and food safety. I hope this feedback helps improve future experiences for customers.
- managerthe manager/owner is quite the penny-pinching woman
- orderhe didnot gave an order while picking up
- staffthey newer smıle , they Are not Nıce us to us
- cashierthe cashier and Asian lady was so rude
- mobile orderingMy experience with the mobile ordering system has been extremely frustrating, as it has been non-functional for over a year. Additionally, the store does not honor coupons from the app, which is another point of annoyance.
- mobile ordersMy experience at this restaurant was terrible. They refuse to accept mobile orders or coupons, which is the only location I've ever seen do this. The drink machine was broken, and they gave me the wrong food.
- Asian ladythe cashier and Asian lady was so rude
- Communicationterrible Communication
When it comes to service, this spot is a real mixed bag, leaning heavily towards disappointment for many. While some get lucky with quick and friendly interactions, the high number of negative experiences suggests you might face issues like rude staff or problems with orders. If service is a top priority for you, you might want to manage your expectations or consider other options.
Ambience (4.2 out of 10)
mentioned by 27% of the guests
When it comes to the vibe, there are certainly some bright spots, with 12 positive remarks out of 34 total. Guests often praise the great neighborhood and friendly faces, making it feel like a safe place to eat with a good atmosphere. While the overall score is an average 4.2 and satisfaction is a poor 35.3%, the locations community feel is appreciated.
However, the picture isnt entirely rosy, with 22 negative comments painting a different scene. Many found parking to be a major headache, and the overall atmosphere was often described as lacking, sometimes even rowdy or scary. Concerns about restroom availability and cleanliness, including hygiene issues like dirty tables and even pigeons, were frequently raised.
Ambience
34
Reviews
35%
Satisfaction
22
negative
0
neutral
12
positive
Rating distribution
What people like
- Great neighborhood vibe
- Friendly community feel
- Convenient location
What people don't like
- Difficult parking
- Poor cleanliness
- Unpleasant atmosphere
Often praised
- atmosphereAtmosphere late night is a little rowdy vibe, kinda young
- friendly faceslove seeing the familiar friendly faces of our lovely neighbors
- great neighborhoodthis Popeyes is in a great neighborhood
- locationjust next to the painted ladies to settle down for a picnic
- locationsMenager, I am so sad to write this. You have lovely locations, but sorry, your night staff is not good for DoorDash and Uber Eats staff. They forgot one point: we are guests there.
- neighborhoodA stable to the neighborhood
- restaurantThis restaurant received 4 stars, making it a suitable choice for my mom to take me here. The experience was positive, and it seems like a place that caters well to family visits.
- safe place to eatseeking a safe place to eat
- touch screen soda dispenser machineI enjoyed the fast service and the hot food. The touch screen soda dispenser machine was a unique and convenient feature. Overall, it's a place that delivers on key aspects.
Frequently criticized
- atmosphereatmosphere was rated a 2
- parkingVery difficult to find parking
- cleanlinessFor a well-known brand like Popeyes, this level of negligence is shocking. Cleanliness and food safety should be a top priority, and this experience shows a complete lack of care. I won’t be ordering from this location again and will be taking my business elsewhere.
- dine in experienceit was completely empty so I would kot say it was a proper dine in experience
- environmentenvironment that doesn’t feel like you’re about to get ganked
- fight with homeless mancashier got into a fight with a homeless man
- food safetyFor a well-known brand like Popeyes, this level of negligence is shocking. Cleanliness and food safety should be a top priority, and this experience shows a complete lack of care. I won’t be ordering from this location again and will be taking my business elsewhere.
- garbage on floors and tablesgarbage was on floors and tables
- hygienefast food with poor hygiene
- loud musicThe staff had loud music blaring from speakers next to the counter.
If youre looking for a quick bite in a familiar neighborhood, you might find some charm here. However, be prepared for potential challenges with parking and a less-than-ideal indoor environment, especially regarding cleanliness and atmosphere. Its a mixed bag, so manage your expectations.
Value (3.1 out of 10)
mentioned by 25% of the guests
A few diners did find some silver linings regarding value, noting that the price was sometimes just right for their order. They appreciated getting tasty poultry fast food at what they considered affordable prices, highlighting good quality meat. These 5 positive opinions, out of 33 total, show that some customers found decent value.
However, the overwhelming majority of feedback, with 26 negative opinions, paints a different picture. Many felt the food was simply too expensive and pricey, citing a significant price increase. Issues like not accepting coupons or unexpected bag fees contributed to a poor value perception, reflected in a low score of 3.1 and customer satisfaction at just 15.2%.
Value
33
Reviews
15%
Satisfaction
26
negative
2
neutral
5
positive
Rating distribution
What people like
- Some found prices fair
- Good quality meat
What people don't like
- Food too expensive
- Coupons not accepted
- Unexpected bag fees
Often praised
- pricethe price was $20.28
- Price per person$2.79
- billOur order comes out to 28.46 almost every time
- pricesMy experience at this restaurant was fantastic! I enjoyed some very tasty poultry fast food at affordable prices. The meat was of good quality and not drowned in fat.
Frequently criticized
- couponsMy experience at this restaurant was disappointing because they don't accept coupons, which is frustrating given that they distribute coupons with the local circular every week 🫥.
- priceThe service was really quick, which was the biggest plus. However, they don't take coupons, which makes the price simply not worth it.
- pricesthe prices here are way too high
- $40I would highly recommend it. Considering the size of the meal and the mediocre state it was in, and although it was delivered very quickly, I don't think it was worth the $40 I paid for it. I'm happy I experienced their chicken once, but I don't think I'll order from them again, at least not delivery.
- 3 piece chicken tender combospend $17 on a 3 piece chicken tender combo
- Combo menu priceprice of the 'Combo' menu is much too expensive
- Popeyesmost expensive Popeyes I have ever been to
- bag feeMy experience at this restaurant was marred by an unexpected charge. Despite informing the cashier that I had my own bag, I was still charged a bag fee. I advise others to be watchful for your receipt.
- foodfood is too expensive
- get what they pay forwant to get what they pay for
If value is your top priority, you might want to reconsider, as most customers found the prices too high and were frustrated by issues like coupon rejections and extra charges. While a small number found it affordable, the overall experience suggests you might not get your money's worth.
How are the prices at Popeyes Louisiana Kitchen?
You’re looking at roughly 23 per person – reported by 69 diners. That puts it in the $21–$30 category. For a Chicken Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at what people actually spend, it’s interesting! While the average is 23, a significant number of diners actually spend in the $11–$20 range. This suggests a nice mix, with options for both budget-conscious guests and those looking to splurge a bit more.
Here’s a quick look at what guests spend per person, based on the latest 69 reviews.
How this restaurant’s value for money stacks up against similar spots in San Francisco.
For a Chicken Restaurant in San Francisco, we think the pricing feels pretty fair. It offers options for those looking for a quicker, more budget-friendly bite, while also catering to those who want to spend a bit more for a fuller experience.
Customer Reviews: what people think about Popeyes Louisiana Kitchen
Price per Person
- $21–$30
Visit Type
- Food Exploration
Service Type
- Dine-in
3
Service Great, Food Disappointing
My experience at this restaurant was a mixed bag. I absolutely loved the service, rating it a 5 out of 5. However, the food was not good at this location; in fact, it was the worst sandwich I've ever had.
Adding to the disappointment, they were closed early on one night by almost 2 hours for some reason 😐. The new signature sauce is also horrible.
- service10
- food2
- sandwich1
- closed early2
Price per Person
- $11–$20
Visit Type
- Quick Meal
Group Type
- Friends
Group Size
- Small Group
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
9
Delicious Food, Friendly Staff!
My experience at this restaurant was comparable to KFC. The food was very delicious and freshly prepared. I had the best fries I've ever eaten in the fast-food category.
I ate there twice, and both times the chicken box had more food than I ordered. The staff were always friendly, although one person seemed a bit unmotivated and often on their phone. However, different countries have different customs.
I would order from here again anytime.
- food9
- fries10
- chicken box9
- one person4
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Immediate (0–5 min.)
2
Overpriced and stale food
My experience at this restaurant was disappointing. The food tasted like it had been sitting under a heat lamp for too long, and the price was excessive. I paid $38 for a two-piece and a five-piece tender combo, which felt like a lot for the quality received.
The atmosphere was also not great, scoring a 2 out of 5.
- food6
- food quality2
- price2
- atmosphere2
Price per Person
- $11–$20
Visit Type
- Quick Meal
Group Type
- Friends
Group Size
- Small Group
Service Type
- Dine-in
Noise Level
- Quiet
9
Hot Food, Sweet Tea, Friendly Service!
My experience at this restaurant was great! The food was super hot and fresh, which is always a plus. The counter service was incredibly friendly.
A big highlight for me was that they offer sweet tea, which is hard to find in the city. Overall, a very positive experience.
- food10
- counter service9
- sweet tea10
Visit Type
- Quick Meal
2
Expensive Popeyes, App Issues
My experience at this Popeyes was marked by surprisingly high prices. I found it to be the most expensive Popeyes I've ever visited. Spending $17 on a 3-piece chicken tender combo seemed unreasonable.
Additionally, I encountered issues with the app, as I could not order through it.
- Popeyes2
- 3 piece chicken tender combo2
- app3
What Popeyes Louisiana Kitchen offers
Crowd
- Family-friendly
- Tourists
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
- Free Wi-Fi
- Wi-Fi
Offerings
- Quick bite
Dining options
- Counter service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- Outdoor seating
- No-contact delivery
- Takeout
Parking
- Usually difficult to find a space
- Free parking lot
- Paid street parking
Atmosphere
- Casual
FAQs
Is Popeyes Louisiana Kitchen accessible for all guests?
Yes, Popeyes Louisiana Kitchen is designed to be accessible. You will find a wheelchair accessible entrance, comfortable wheelchair accessible seating, and a convenient wheelchair accessible restroom available for your comfort.
What dining options are available for families with children?
Popeyes Louisiana Kitchen is very family-friendly, making it a good choice for kids. They offer a dedicated kids’ menu with appealing options, and high chairs are readily available to accommodate your little ones.
What is the overall rating for Popeyes Louisiana Kitchen?
Popeyes Louisiana Kitchen has an overall score of 4.2 out of 10. While Food scores an average (4.8), Service (3.4) and Value (3.1) are rated poorly, with Ambience (4.2) also being average.
What do customers generally appreciate about Popeyes Louisiana Kitchen?
Many customers appreciate the friendly and attentive staff, as well as the crispy, tasty chicken and well-seasoned fries.
What are the common complaints from customers at Popeyes Louisiana Kitchen?
Frequent complaints include inconsistent service quality, high prices, issues with coupon acceptance, and concerns about cleanliness and parking availability.