Highlights
- Great tea selection
oChef » Moffitt – San Francisco
Moffitt - San Francisco
Photo from Moffitt
Moffitt at a glance
San Francisco Forest Knolls
- ☕ Café
$$
Price per Person $11–$20
mentioned by 7 of the guests
#1977 out of 2403 places to eat in San Francisco
#132 Café out of 162 in San Francisco
Good
6.5 out of 10
Food
Service
Ambience
Value
188
Reviews
63.8%
Satisfaction
Often praised
- Good food
- Fair pricing
Frequently criticized
- Poor service
- Crowded space
The cafe Moffitt, located within the UCSF Medical Center in San Francisco’s Forest Knolls neighborhood, offers you a welcoming spot to refuel. You’ll find a casual atmosphere perfect for a quick bite or a relaxed meal.
What truly stands out is the great tea selection, inviting you to explore a variety of comforting brews. Whether you’re starting your day or grabbing a late-night snack, this cafe provides diverse options to suit your needs.
Overview: Introducting Moffitt
Moffitt offers a dining experience where the focus often lands on its culinary offerings, with many appreciating the great food available. Diners frequently find the overall reasonable prices to be a notable advantage, especially for the variety provided.
However, the experience can be a mixed bag, particularly concerning interactions with staff. Reports of discriminatory practice and a sometimes loud atmosphere during peak hours suggest areas where the restaurant could improve the overall customer journey.
Good
6.5
out of 10
188
Reviews
63.8%
Satisfaction
51
negative
17
neutral
120
positive
Overall, Moffitt receives an average rating with a Restaurant Score of 6.5. This reflects a generally acceptable experience, though not without its notable ups and downs.
Customer Satisfaction stands at 63.8%, indicating a mixed sentiment among patrons, with 120 positive comments balanced against 51 negative feedback from a total of 188 opinions. Looking closer, the Food (7.3) is a clear strength, often praised for its quality and variety.
However, Service (4.2) appears to be a consistent challenge, frequently falling short of expectations. Ambience (5.9) and Value (6.1) hover in the average range, suggesting they are neither standout features nor major deterrents for most visitors.
What people like
- Good food quality
- Reasonable prices
- Outdoor seating available
What people don't like
- Inconsistent service attitude
- Crowded dining areas
- Limited food availability
Moffitt presents a practical option, particularly if you prioritize a decent meal over a flawless dining experience. While the food often hits the mark, be prepared for potential inconsistencies in service and a bustling atmosphere, especially during peak hours.
With a Recommendation Score of 6.6, it suggests Moffitt is worth considering for its culinary strengths and value, but it’s wise to manage expectations regarding staff interactions and the overall dining environment. It’s a place that serves a purpose, but perhaps not for every occasion.
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Verdict: Our expert take on Moffitt
Food (7.3 out of 10)
mentioned by 89% of the guests
Alright, lets talk about the food! Overall, its looking pretty good here, with a solid score of 7.3 and customer satisfaction sitting at a respectable 74.1%. Many folks rave about the delicious, fresh, and high-quality options, especially the plant-based choices and the sheer variety of dishes available.
Based on 83 positive remarks out of 112 total, it seems like a lot of people are leaving happy and well-fed! However, its not all sunshine and rainbows. A few of the 16 negative comments point to issues with food availability, especially later in the day, and some concerns about the quality and portions.
Plus, if youre looking for sugary sodas, youre out of luck, as they only offer diet versions. So, while theres a lot to love, keep an eye out for these minor hiccups.
Food
112
Reviews
74%
Satisfaction
16
negative
13
neutral
83
positive
Rating distribution
What people like
- Delicious plant-based options
- Fresh, high-quality food
- Great variety of dishes
What people don't like
- Limited food availability
- No sugary sodas
- Inconsistent quality/portions
Often praised
- foodI was so ready to eat everything, but unfortunately, they don't serve until 11: 00 AM. Maybe next time I'm in town, because everything definitely looked delicious.
- breakfastbreakfast is special, full n plentiful
- pizzaTheir pizza is good
- salad barGood salad bar at reasonable price
- coffeethe coffee is best iced here
- food stations4 fully stocked, hoppin large, very different food stations
- great foodstack up on there great food
- pancakesI enjoyed the very good cafeteria food which was served fast. The omelettes were made-to-order, and the big fluffy pancakes were also excellent. I will definitely visit again when I'm in the area for my next doctor appointment.
- qualityWe visited after the peak lunch hour, and the food remained fresh and tasty. The prices are great for San Francisco, making it very affordable with good quality.
- best options for foodone of the best options for food
Frequently criticized
- foodcooks do not pay attention to what they are doing
- applesWatch some of the items, especially the fruit. More than once I've had to trade out apples after the one I picked up was leathery and wrinkled (applesauce time!). They have indoor and outdoor seating; I like it outside and usually pick that area.
- drinksall drinks are diet or sugar free
- food at stationsout of some food at stations
- food availabilitywasn’t making anymore food
- food optionsMy experience at the Cafe was marked by unbelievably little care and a tiny number of food options. The space is very nice and large, but it feels like only 10% of it is utilized, which is a significant waste of space and talent.
- food trays4 meh small trays of food
- offeringsserves the same (2 or 3 paltry) offerings
- portionsquality and portions going down
- qualityquality and portions going down
If youre seeking a good variety of fresh, quality food, especially plant-based options, this place is definitely worth a try. Just be aware that availability can sometimes be an issue, and dont expect sugary drinks.
Service (4.2 out of 10)
mentioned by 50% of the guests
Looking at service, it's a bit of a mixed bag, with a score of 4.2 putting it in the average range, though customer satisfaction is quite low at 33.3%. On the upside, some diners really appreciate the resourceful chefs and the convenient evening hours. There are also positive comments about the service speed and the staff being very nice, gathered from 10 positive remarks.
However, the majority of the 19 negative comments highlight significant areas for improvement. Many customers reported food orders being constantly messed up, and there are concerns about management and staff professionalism. Specific complaints include employee attitude, cashier rudeness, and strict closing time policies, leading to considerable frustration.
Service
30
Reviews
33%
Satisfaction
19
negative
1
neutral
10
positive
Rating distribution
What people like
- Resourceful chefs
- Fast service
- Convenient hours
What people don't like
- Inaccurate food orders
- Unprofessional staff
- Discriminatory practices
Often praised
- staffRequests for simple things, like a side container of sauce, are denied, and ordering a hamburger close to closing time is met with a reminder that they are closing in five minutes and you need to come earlier. This is a huge disservice to the hardest working, kindest staff we have ever experienced. I urge a revamp with the necessary financial and human resources to create a real, full-service food establishment.
- coffee barLoved watching the coffee bar young man prepare the drip coffee
- convenientConvenient too.
- evening hoursopen into the evening hours
- grab and goMy experience was a grab and go option
- mission-oriented chefsThe food was described as delicious, sustainable, healthy, and satisfying. I am so thankful that UCSF Moffitt has such resourceful and mission-oriented chefs. The food is fuel, medicine, and for the planet and the human experience.
- resourceful chefsThe food was described as delicious, sustainable, healthy, and satisfying. I am so thankful that UCSF Moffitt has such resourceful and mission-oriented chefs. The food is fuel, medicine, and for the planet and the human experience.
- servicequality price and service
- service speedserved fast
Frequently criticized
- staffstaff there that gets frustrated and huffs at children
- Cafeteria Managerthe discriminatory practice (on the part of the Cafeteria Manager)
- SECURITYcall SECURITY to have people removed
- accessunless you're a patient or a nurse? You can't get in here
- cashierthe cashier comes around and says that I can buy that somewhere else
- cashier MarieThe cashier marie was so rude literally ignoring my moms questions
- closing timeclose in 5 minutes? You have to get her earlier if you want to order!
- disabled, elderly, and wheelchair-bound peopleagainst disabled, elderly, and wheelchair-bound people
- discriminatory practicethe discriminatory practice (on the part of the Cafeteria Manager)
- employee attitudeWhen I inquired with another employee about other food options, I was met with a curt 'no, we close at 7. ' My frustration grew when I expressed that it was still 20 minutes until closing, and the employee snapped back at me. This was a very unprofessional interaction that unfortunately worsened my already difficult day.
If you're looking for quick service and appreciate the chefs, you might find something here. However, be prepared for potential issues with order accuracy and staff interactions, especially around closing time. It seems like a place with good intentions but inconsistent execution, so manage your expectations.
Ambience (5.9 out of 10)
mentioned by 42% of the guests
When it comes to the vibe, this spot has some real charm! Many guests appreciate the outdoor seating options, often described as quieter and a lovely place to relax. Youll find comfortable seating and ample walking space, with some even mentioning cozy couches and a small patio perfect for sunny days.
Plus, the location is often highlighted as a major convenience, contributing to a generally pleasant atmosphere, based on 16 positive observations. However, the ambience isnt without its challenges, resulting in a 5.9 score and a 57.1% customer satisfaction rating, a truly mixed bag. Many found the noise level quite high, making conversation difficult.
During lunchtime, the dining area can get overwhelmingly crowded, making finding a place to sit a real challenge. Some even noted issues with cleanliness, having to wipe tables themselves. These points come from 9 negative observations out of 28 total comments.
Ambience
28
Reviews
57%
Satisfaction
9
negative
3
neutral
16
positive
Rating distribution
What people like
- Outdoor seating
- Comfortable seating
- Quiet atmosphere
What people don't like
- High noise level
- Limited seating
- Dirty tables
Often praised
- ample walking spaceWhen I think of an ideal coffee shop, I think of comfortable seating, ample walking space, couches, a small patio, wifi, decent pastries, and obviously good coffee. This place doesn't have it all, but it's pretty close.
- atmosphereVery quiet and peaceful I really enjoyed that
- cafeteriaVery clean sanitary and very organized cafeteria
- comfortable seatingI think of comfortable seating
- convenient hoursI would have given 5 stars for the food quality and selection, as well as the reasonable prices. The convenient hours and location were also a plus, especially for those with multiple medical issues requiring frequent campus visits. HOWEVER, the discriminatory practice by the Cafeteria Manager against disabled, elderly, and wheelchair-bound individuals is completely unconscionable.
- couchesWhen I think of an ideal coffee shop, I think of comfortable seating, ample walking space, couches, a small patio, wifi, decent pastries, and obviously good coffee. This place doesn't have it all, but it's pretty close.
- locationlocation (for those experiencing multiple medical issues
- outdoor seatingMore than once I've had to trade out apples after the one I picked up was leathery and wrinkled (applesauce time!). They have indoor and outdoor seating; I like it outside and usually pick that area. It's quieter but harder to find a place because of how few tables are out there.
- outside areaeven a nice outside area to sit on a sunny they without wind
- place to eatyou have a place to eat your food
Frequently criticized
- atmosphereit makes it worse
- dining areait’s dirty
- finding a placeThey have indoor and outdoor seating; I like it outside and usually pick that area. It's quieter but harder to find a place because of how few tables are out there.
- lunchtimeat lunch time , dammm for get it you cant even walk
- noise levelNoise level:Very loud, hard to hear
- seatingchallenge to find seating
- spaceMy experience at the Cafe was marked by unbelievably little care and a tiny number of food options. The space is very nice and large, but it feels like only 10% of it is utilized, which is a significant waste of space and talent. Even during prime dinner hours, there was only one overworked grill and four mediocre small trays of food.
- wipe tableshave to wipe tables down yourself
If youre looking for a quiet spot with outdoor seating and comfortable areas, especially outside peak hours, you might find this place charming. However, be prepared for potential crowds and high noise levels, particularly during lunchtime, and dont be surprised if you have to hunt for a clean table.
Value (6.1 out of 10)
mentioned by 37% of the guests
When it comes to value, many guests found things to appreciate, with 11 positive opinions highlighting reasonable prices and how affordable items are, especially their breakfast items. The overall score for value sits at an average 6.1, with customer satisfaction at a mixed 61.1%, suggesting a somewhat positive experience for many. However, it's not all sunshine and rainbows, as 7 negative opinions point to some areas for improvement.
Some found certain items, like drink prices, to be too high, and felt that being charged extra for things like a scoop of food or simple syrup made the experience feel a bit expensive or overpriced.
Value
18
Reviews
61%
Satisfaction
7
negative
0
neutral
11
positive
Rating distribution
What people like
- Reasonable food prices
- Affordable breakfast items
- Good quality for price
What people don't like
- High drink prices
- Extra charges
- Food can be overpriced
Often praised
- pricesWe visited after the peak lunch hour, and the food remained fresh and tasty. The prices are great for San Francisco, making it very affordable with good quality.
- priceit's very cheap. We paid around 15 bucks for all the food!
- reasonable pricesMy experience was positive due to the reasonable prices and the lots of options available. I particularly appreciated the lots of healthy options.
- affordableVery affordable with good quality
- breakfast itemsfantastic prices on their breakfast items
- pricedvery reasonably priced
Frequently criticized
- priceFood is over priced
- chargecharged me
- drink pricessome of their drink prices are to high
- pricesprices going up
- scoop of foodThey charge for each scoop of food
- simple syrupcharged a dollar extra for simple syrup
If youre looking for good deals, especially on breakfast, youll likely find the value here quite appealing. However, be mindful of potential extra charges and higher drink prices, which could make your bill add up if you're not careful.
How are the prices at Moffitt?
You’re looking at roughly 17 per person – reported by 7 diners. That puts it in the $11–$20 category. For a Cafe, it’s comfortably mid-range: not a steal, but not bank-breaking either.
While the average sits here, we see a bit of a mix in what people spend; some go for a bit less, but a good number of guests actually spend a bit more, venturing into the $21–$30 range. Since we only have 7 reviews, it’s a good indication, but keep in mind the data is a little limited.
Here’s a quick look at what guests spend per person, based on the latest 7 reviews. Since we only have a few reviews, it gives us a good indication, but the data is a little limited.
Comparing the value for money at this Cafe against similar spots in San Francisco.
For a Cafe in San Francisco, we think the pricing feels pretty fair for the value youre getting. Its a solid choice if you’re looking for quality without breaking the bank.
Customer Reviews: what people think about Moffitt
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
Noise Level
- Loud
6
Small portions, but satisfying with staff issues
My experience at this restaurant involved receiving very little food, which was surprising as I actually got full. The people environment was mixed; while the staff were present, some got frustrated and huffed at children when they couldn't navigate the space quickly. The atmosphere was generally good, rated a 4, but the noise level was very loud, making it hard to hear.
The food itself was rated a 4, indicating a decent meal.
- food7
- staff3
- noise level2
Price per Person
- $21–$30
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
2
Declining Quality and Poor Management
My experience at this restaurant was disappointing. The prices are going up, while the quality and portions are going down. Finding seating became a challenge as they started closing off sections of the dining area.
When we did find a spot, it was dirty. The restaurant seems poorly ran, and it definitely shows.
- prices2
- quality2
- portions2
Price per Person
- $1–$10
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
2
Simple Syrup Scam and Poor Service
My experience at this restaurant was quite frustrating. I've been consistently charged an extra dollar for simple syrup in my tea, but the lady never actually gives it to me. Today, I decided to speak up and asked if it had simple syrup.
The response was, "That's a dollar more, but today I'll give it to you. " I found this ridiculous, especially since I had asked for simple syrup five times previously and was charged for it. It felt like a dishonest practice.
😭
- simple syrup1
- charge1
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Dinner
2
Disappointing Food and Hours at Cafe
My experience at the Cafe was marked by unbelievably little care and a tiny number of food options. The space is very nice and large, but it feels like only 10% of it is utilized, which is a significant waste of space and talent. Even during prime dinner hours, there was only one overworked grill and four mediocre small trays of food.
The hours are also very restrictive, serving breakfast Monday through Friday, which is described as special and plentiful, but then closing from 10: 30 to 11 am and again early at 8 pm on weekdays. Weekend hours are even shorter, and the cafe becomes a ghost town with barely any food. This is in stark contrast to another hospital in Tampa that offers a minimum of four fully stocked, diverse food stations until 12: 30 am nightly with daily menu changes.
The Moffitt Cafe serves the same limited offerings for seven days straight. Requests for simple things, like a side container of sauce, are denied, and ordering a hamburger close to closing time is met with a reminder that they are closing in five minutes and you need to come earlier. This is a huge disservice to the hardest working, kindest staff we have ever experienced.
I urge a revamp with the necessary financial and human resources to create a real, full-service food establishment.
- breakfast8
- food stations10
- menu9
- food options2
- space2
- food trays3
Visit Type
- Quick Meal
Group Size
- Solo
Service Type
- Dine-in
Meal Type
- Dinner
2
Unprofessional Service Despite Being Open
I arrived at the cafeteria at 6: 40 pm after a long day at the hospital, hoping to get some food as they were advertised to be open until 7 pm. Unfortunately, the 'Burger guy' stated he was no longer making food. When I inquired with another employee about other food options, I was met with a curt 'no, we close at 7.
' My frustration grew when I expressed that it was still 20 minutes until closing, and the employee snapped back at me. This was a very unprofessional interaction that unfortunately worsened my already difficult day. My advice is to get to the cafeteria well before 7 pm if you hope to get any food.
- food availability2
- employee attitude1
- professionalism1
What Moffitt offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Transgender safespace
- LGBTQ+ friendly
- Family-friendly
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Solo dining
- Lunch
- Breakfast
Amenities
- Restroom
- Free Wi-Fi
- Wi-Fi
Offerings
- Late-night food
- Healthy options
- Vegan options
- Coffee
- Organic dishes
- Vegetarian options
- Quick bite
Dining options
- Catering
- Breakfast
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- Outdoor seating
- Dine-in
- Takeout
Parking
- Paid parking garage
- Paid street parking
Atmosphere
- Casual
FAQs
What dining options and atmosphere does Moffitt Cafe offer you?
At Moffitt Cafe, you can enjoy a casual dining experience with a variety of options throughout the day. You’ll find delicious choices for breakfast, lunch, and dinner, alongside tempting desserts. Catering services are also available, and you can choose from outdoor seating, dine-in, or takeout.
Are there specific dietary choices and amenities available at Moffitt Cafe?
Yes, Moffitt Cafe caters to diverse dietary needs, offering you healthy options, vegan options, vegetarian options, and organic dishes. You’ll also appreciate amenities like free Wi-Fi and accessible restrooms, ensuring a comfortable and convenient visit.
What is the overall verdict for Moffitt?
Moffitt holds an average Restaurant Score of 6.5 and a mixed Customer Satisfaction of 63.8%. While Food (7.3) is a strong point, Service (4.2) often falls short, and Ambience (5.9) and Value (6.1) are generally average.
Is the food at Moffitt generally good?
Yes, many customers praise the food quality, with specific mentions of good breakfast items, pizza, and pancakes. However, some note issues with fruit freshness or limited food availability at times.
What are the main drawbacks of dining at Moffitt?
Key drawbacks include inconsistent staff attitudes, with some experiences of rudeness or unhelpfulness. The dining area can also become very loud and crowded, especially during lunch, making seating a challenge.