oChef » iTea – San Francisco » iTea – San Francisco – Reviews
iTea - Reviews
2150 Irving St, 94122 San Francisco
All reviews at a glance
242
Reviews
50%
Satisfaction
92
negative
29
neutral
121
positive
What people say about iTea
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Meal Type
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Group Type
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Price per Person
Visit Type
- Delivery
Service Type
- Takeout
2
Hidden Fees and Poor Service
My experience was frustrating due to unexpected charges. I ordered for pickup, and while the website stated there were no fees, I was charged 50% of the total cost. It seems they have an app, but this information isn't readily available.
There was also a lack of accountability for the poor customer service I received.
- app5
- fees1
- customer service2
Visit Type
- Regular Visit
9
Delicious Boba Tea, Will Order Again
My experience at the restaurant was centered around their boba tea. I ordered two cups this morning and I am already planning to order it again. The boba tea was clearly a highlight of my visit.
- boba tea9
Visit Type
- Quick Meal
Service Type
- Takeout
2
Terrible Service, Messy Experience
My experience at the restaurant was terrible! I told the waiter twice that the paper on the cup wouldn't stick, but he refused to change it for me. As a result, the whole car was covered with milk tea.
😠
- milk tea2
- waiter1
- paper on the cup1
Visit Type
- Food Exploration
Service Type
- Dine-in
2
Disappointing Flavor Selection and Lukewarm Drinks
My experience was largely disappointing due to the limited availability of flavors and the poor quality of the hot drinks. I wouldn't recommend getting too excited for the amount of flavors they have. Chances are, you ask for a certain flavor and they'll tell you "oh, we don't have that one yet".
And I wouldn't recommend spending another second looking to get another flavor because chances are, they won't have that one either. My guess is they probably only have 38% of the flavors displayed on their screen. Furthermore, their 'hot'* drinks carry the heat of a 20 seconds microwave session.
The 30% sweetness felt like it was giving me 100% diabetes; I can't imagine what 100% tastes like. All in all, these are simple things that can be corrected if they're truly interested in delivering a good experience worth everyone's time, attention, and money.
- flavors2
- hot drinks2
- sweetness3
Visit Type
- Food Exploration
Service Type
- Dine-in
5
Tasty Mango Pomelo Sago, But Tall Cup Issue
My experience at the restaurant involved trying the mango pomelo sago, which was tasty. However, there was a significant issue with the cup size. The straw didn’t reach the bottom of the extremely tall cup, leaving about an inch of drink inaccessible.
For $8, I expected to be able to drink the entire portion easily.
- mango pomelo sago8
- straw3
- extremely tall cup3
- $84
Visit Type
- Food Exploration
10
Amazing Boba Tea Experience!
My experience with the boba tea was absolutely amazing. I tried the strawberry one, and it completely changed my perspective on boba tea. I give it a 10/10 and would definitely try it again!
- boba tea10
- strawberry one10
Visit Type
- Quick Meal
Service Type
- Takeout
5
Standard Boba Experience
My experience at this restaurant was for standard fare. The Pear Boba was rated 3/5, with the taste and quality being standard. The service was also standard, receiving a 3/5.
The ambiance was rated 2/5, described as a grab-and-go place with no ambiance. Finally, the portion to price ratio was 3/5, considered in line with standard boba pricing.
- Pear Boba6
- service6
- portion to price6
- ambiance4
Visit Type
- Food Exploration
2
Disappointing Mango Sago Quality
Today, my experience involved ordering mango sago drinks. I was disappointed to find that the amount of mangoes in the drinks had been significantly reduced. To make matters worse, we were served with bad mangoes that had turned brown.
We only realized this issue when we reached the bottom of our drinks. It reflects bad business practices to intentionally serve customers deteriorating ingredients.
- amount of mangoes2
- bad mangoes1
- bad business practices1
Visit Type
- Food Exploration
Service Type
- Takeout
8
Great Boba, No Dine-In
My experience was centered around the drink, which was so good. I loved the taste of the boba. I 100% recommend this place for its drinks.
Sadly, it doesn’t have any place to dine in; it's only takeout though!
- drink9
- taste of the boba10
- takeout7
- place to dine in3
Price per Person
- $1–$10
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Lunch
9
Great Fruit Tea with Lots of Options
My experience at Fruit Tea Place was great! I enjoyed the strong tea taste and the fact that it has real fruit. They also offer lots of topping choices, which is fantastic.
I highly recommend going to Fruit Tea Place.
- tea taste9
- real fruit9
- topping choices9
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