Highlights
- Great coffee
oChef » Heist – San Francisco
Heist - San Francisco
Photo from Heist
Heist at a glance
San Francisco Lower Nob Hill
- 🍽️ Restaurant
$$
Price per Person $31–$40
mentioned by 132 of the guests
#706 out of 2403 places to eat in San Francisco
#95 Restaurant out of 254 in San Francisco
Good
7.9 out of 10
Food
Service
Ambience
Value
686
Reviews
79%
Satisfaction
Often praised
- Delicious Food
- Attentive Service
- Cozy Atmosphere
Frequently criticized
- High Prices
- Cramped Seating
- Rude Staff
The restaurant Heist, located in San Francisco’s vibrant Lower Nob Hill neighborhood, offers a delightful culinary experience. You’ll find a welcoming atmosphere perfect for any meal, from a quick bite to a leisurely brunch.
Known for its great coffee, this spot is a must-visit for those seeking quality and comfort. Whether you’re looking for healthy options or delicious small plates, Heist provides a casual yet trendy setting for you to enjoy.
Overview: Introducting Heist
Heist offers a generally positive dining experience, with many guests praising the delicious food and the attentive service. The atmosphere is often described as cozy and inviting, making it a pleasant spot for a meal.
However, some visitors find the value proposition challenging, noting that prices can feel steep for the overall experience. There are also occasional concerns about the seating being cramped and the environment becoming loud during busy times.
Good
7.9
out of 10
686
Reviews
79%
Satisfaction
115
negative
29
neutral
542
positive
Looking at the numbers, Heist maintains a solid overall standing with a Restaurant Score of 7.9, placing it firmly in the good category. This is supported by a Customer Satisfaction rate of 79%, indicating that most diners leave content.
These figures are drawn from a substantial 686 customer opinions, with 542 positive remarks outweighing 115 negative ones. Diving deeper, the Food (8.3) clearly stands out as a strong point, often exceeding expectations.
Both Service (7.6) and Ambience (7.6) also contribute positively to the experience, rated as good. However, Value (4.3) presents a more mixed picture, falling into the average range, suggesting that while the quality is appreciated, the pricing can be a point of contention for some.
What people like
- Delicious Food
- Attentive Service
- Cozy Atmosphere
What people don't like
- High Prices
- Cramped Seating
- Rude Staff Instances
Heist is certainly worth considering if you prioritize excellent food and friendly service in a pleasant setting. The Recommendation Score of 8.1 suggests a strong likelihood of a satisfying visit for most.
However, be prepared for potentially higher prices and a bustling, sometimes cramped environment. If value and quiet seating are your top concerns, you might want to plan your visit carefully or explore other options.
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Verdict: Our expert take on Heist
Food (8.3 out of 10)
mentioned by 97% of the guests
When it comes to the grub, this spot really shines! With a fantastic 85.7% customer satisfaction and a solid score of 8.3, it's clear the food is a major hit. Out of 420 comments, a whopping 360 rave about delicious breakfast burritos, the amazing Heist Platter, and outstanding house-made sauces, plus great gluten-free options.
However, not every bite is perfect. A smaller number of 43 comments point out issues like inconsistent potato cooking, messy burrito wrapping, and sometimes undercooked eggs. Some also wished for better coffee beans, suggesting a few areas for improvement.
Food
420
Reviews
85%
Satisfaction
43
negative
17
neutral
360
positive
Rating distribution
What people like
- Delicious breakfast burritos
- Excellent homemade sauces
- Great gluten-free options
What people don't like
- Inconsistent potato cooking
- Poor burrito wrapping
- Subpar coffee beans
Often praised
- foodThe sunlight coming into the restaurant created a great atmosphere. The staff were all friendly and responsive, and the food exceeded all expectations. The scrambled eggs were truly delicious, and the potatoes had a great texture.
- breakfast burritoMy experience at this restaurant was fantastic! I enjoyed a fantastic cappuccino and an amazing breakfast burrito. The service was sunny, and the decor was charming.
- potatoesThe staff were all friendly and responsive, and the food exceeded all expectations. The scrambled eggs were truly delicious, and the potatoes had a great texture. Both the French toast and avocado toast were incredibly tasty.
- breakfastMy experience at this restaurant was top-notch! I had an awesome breakfast, and everything I ate was memorable and delicious. The coffee was good, and the prices were reasonable.
- eggsThe eggs were cheesy and had a tasting note I couldn’t put my finger on, but was good nonetheless
- Captain Crunch BurritoMy experience at this busy restaurant was marked by excellent food and good service. I particularly enjoyed the freshly squeezed orange juice and the Captain Crunch Burrito. Despite the busyness, the service was attentive, and the food quality was outstanding.
- FoodAbsolutely delicious breakfast spot.
- French toastMy friend had the French toast and raved about it
- pancakesThe service was very friendly, and the food was tasty. I particularly enjoyed the breakfast burritos and the awesome pancakes, just to name a few items on the menu.
- Captain Crunch burritoi got the "Captain Crunch" burrito. it's made with scrambled eggs, crispy bacon and potatoes PLUS super yummy chorizo
Frequently criticized
- choc chip pancakesextremely underwhelmed by the choc chip pancakes
- baconthe bacon was cold and looked and tasted like it was pre cooked yesterday
- coffeethe worst coffee you can possibly find in SF. The taste is just off!
- GF tortillanot gonna have GF tortilla for the breakfast burrito
- avocado toastden tha pairna to avokanto toast
- black gruelfinish some of the black gruel in my cup
- breadtwo wedges small of some kind of brown hard crusted interesting bread
- breakfast burritoMy experience at the restaurant was disappointing because they advertised GF tortilla for the breakfast burrito but did not have it. If you are not going to have GF tortilla for the breakfast burrito, maybe do not put that on your menu!
- breakfast burritosWhile I'd love to give this place a complete 5 stars, I cannot due to the quality of their breakfast burritos plummeting in the last month or two. I've gotten a burrito three times, and every time, while the ingredients were generally good, I'd swear they have a dog or a horse assembling these things back there.
- bun to chicken ratiothe bun to chicken ratio is way off
If you're craving a hearty, delicious breakfast with plenty of options, especially burritos and platters, this place is definitely worth a visit. Just be aware that while the food is generally excellent, there might be occasional hiccups with consistency in preparation or coffee quality.
Service (7.6 out of 10)
mentioned by 75% of the guests
When it comes to service, this spot generally hits the mark! With a solid score of 7.6 and a customer satisfaction rate of 75.7%, its clear most diners have a good experience. Many of the 115 positive comments praise the "fast service, " "friendly staff, " and "attentive service, " noting how quickly food arrived and how helpful the team was.
However, its not all sunshine and rainbows. Some of the 34 negative remarks point to issues like waiting and feeling rushed, with a few mentioning rude staff or an unpleasant attitude. There were also concerns about order accuracy and staff clearing tables too quickly, suggesting some inconsistencies in the overall experience.
Service
152
Reviews
75%
Satisfaction
34
negative
3
neutral
115
positive
Rating distribution
What people like
- Fast, friendly service
- Attentive staff
- Quick food delivery
What people don't like
- Service felt rushed
- Staff can be rude
- Long waits occur
Often praised
- serviceI read very good comments about this place and had to go check it out myself. The place is very nice and the service is excellent. I ordered the Captain Burrito Crunch and it was delicious!
- staffI had an excellent breakfast burrito on a busy Saturday. The staff worked hard and got us seated after a very short wait. The food came quickly and was very good.
- ServiceThe pancake was wonderful, and the fried potatoes were perfectly fried and warm all the way through. Service was top-notch. This place gets packed, so get there early.
- friendly staffMy experience at this restaurant was very positive. I found it to be a lovely spot with friendly staff and very quick service. The brekkie plate was great.
- teamsuper friendly team, fast, observant
- Friendly staffFriendly staff
- ServersServers were attentive.
- attentive serviceservice is fast and attentive
- attentive staffeven with attentive staff asking
- babyBoth the French toast and avocado toast were incredibly tasty. We visited with a baby, and they were very accommodating and kind. It was a happy meal :)
Frequently criticized
- serviceMy experience at this restaurant was a mix of excellent food and terrible service. From the moment I sat down, I was informed that we needed to finish our meal within an hour due to busy weekends.
- staffIf you have young children, they do not have high chairs to accommodate. The staff was rude and simply said “nope” when I requested if they had one.
- billGetting the bill while one of us at the table is still eating is not nice.
- lineOne small thing to consider is that it is a very small place. If you have any problems with small and closed spaces, maybe consider going at a not so busy time, as it is really always packed and there is a line.
- staff memberBut, when it came time to pay, we were charged the split fee. When we mentioned what the staff member had said, another employee claimed they weren't a manager and didn't know about it. The attitude of the staff member who said this was unpleasant and they spoke in a condescending manner, which left me feeling very frustrated.
- ServiceService:1
- basic thingsrestaurant refuses offer these basic things
- clearing the tableThen clearing the table while eating is even worse.
- cupshe took our cups
- dirty platesthey set down a stack of other people's dirty plates on our table.
Overall, you can expect a generally positive service experience here, with many praising the speed and friendliness. While there are occasional reports of feeling rushed or encountering less-than-stellar attitudes, the good outweighs the bad. If quick, attentive service is a priority, this place is definitely worth a try.
Ambience (7.6 out of 10)
mentioned by 42% of the guests
The ambience here generally hits the mark, with a solid score of 7.6 and customer satisfaction at a good 74.7%. Many of the 59 positive remarks praise the atmosphere, cleanliness, and modern decor, often describing it as a cozy spot. Guests frequently mention the bright, airy feel and inviting vibe.
However, its not without its quirks. Out of 15 negative comments, some point to the small place feeling crowded and loud, especially during busy times. A few also noted cramped seating and even a smoky interior, ' which can detract from the overall experience.
Ambience
79
Reviews
74%
Satisfaction
15
negative
5
neutral
59
positive
Rating distribution
What people like
- Aesthetic, cozy atmosphere
- Sparkling clean facilities
- Modern, chic decor
What people don't like
- Small, crowded space
- Can get loud
- Cramped seating
Often praised
- atmosphereThis little restaurant/cafe is very minimalistic, sleek, and has a very cozy, “down-to-earth” vibe.
- AtmosphereAtmosphere:5
- placeI read very good comments about this place and had to go check it out myself. The place is very nice and the service is excellent. I ordered the Captain Burrito Crunch and it was delicious!
- bathroomthey actually have a clean bathroom even
- cleanlooks clean
- cleanlinessthat is clean with not a lot of homelessness
- decorcharming decor
- outside seatingI’d love to sit outside next time, it’s really cute!
- seatingI had an awesome breakfast with tasty food. The service was great, and there was plenty of seating. The restaurant was also very clean.
- vibeThe vibe of Heist is also chill and inviting
Frequently criticized
- seatingI enjoyed their yummy chocolate chip pancakes and breakfast burritos. The seating is a bit cramped, which is not unusual for the downtown area, but the great service and the fact that the food came out quickly made up for it. I definitely recommend this spot!
- atmosphereAtmosphäre ist ein wenig laut und hektisch
- crowdedToo crowded
- high chairdo not have high chair to accommodate
- loudit was rather loud
- loud guyguy who was really loud really annoy our experience
- outdoor diningwouldn’t let me eat outside
- outletsasked if they had any outlets or wifi and they let me know they do not
- packedOne small thing to consider is that it is a very small place. If you have any problems with small and closed spaces, maybe consider going at a not so busy time, as it is really always packed and there is a line.
- restaurant itselfThe restaurant itself is okay, a little bland.
If you're looking for a clean, modern, and cozy spot with a good vibe, this place is definitely worth checking out. Just be aware that it can get a bit crowded and loud, so consider visiting during off-peak hours if you prefer a quieter experience.
Value (4.3 out of 10)
mentioned by 20% of the guests
When it comes to value, its a bit of a mixed bag, with a score of 4.3, placing it in the average range. Some guests have found excellent value, noting that prices are normal for the area and considering certain items a steal. A few even felt it was worth every penny, despite being a bit pricey, with 8 positive remarks out of 35 total opinions.
However, the customer satisfaction for value is quite low at just 22.9%, indicating significant room for improvement. Many opinions, totaling 23, frequently mention items being way overpriced or too pricey, especially for coffee and breakfast. Concerns also arose about hidden charges like service fees and split fees, making some feel it wasnt worth the money.
Value
35
Reviews
22%
Satisfaction
23
negative
4
neutral
8
positive
Rating distribution
What people like
- Excellent value found
- Worth every penny
- Reasonable pricing
What people don't like
- Way overpriced
- Not worth money
- Hidden sharing fees
Often praised
- priceit’s pricey but absolutely worth it
- pricesPrices are normal for the area
- breakfast burritoWorth every penny
- priced reasonablepriced reasonable
- reasonable pricesreasonable prices
- valueI’d consider this an excellent value
Frequently criticized
- moneyNot worth the money
- priceBreakfast cost $60 for two of us, but the experience fell far short of expectations
- pricesyou can FO what those prices when the restaurant refuses offer these basic things
- priceyToo pricey
- Flatwhite6.50$ for a Flatwhite is really pricey
- additional tippaid an additional tip without being noticed
- avocado toastcharged us $3.50 extra because we shared an avocado toast
- breakfastThis is not a cheap breakfast. On the other hand, you're getting exactly what you pay for.
- burrito priceCould be incredible if they'd just consistently cook the potatoes, assemble the burritos neatly, and with consistent proportions, and actually give me a filled container of hot sauce with it. I mean, when you start charging $17 for a burrito, the least we could do is prepare it consistently. I will probably try the burrito again in a month or two since I have historically enjoyed it quite a bit, but I feel that someone (a GM perhaps, if I were a gambler) is dropping the ball on taking responsibility for the consistent quality of the food.
- charge to sharecharge to share a plate
If you're looking for a steal, you might find a gem, but be prepared for potentially steep prices on certain items. It seems the value can be inconsistent, so check the menu carefully before you commit. You might find it overpriced, especially for coffee and sharing dishes.
How are the prices at Heist?
You’re looking at roughly 31 per person – reported by 132 diners. That puts it in the $31–$40 category. For a Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Interestingly, while the average lands at 31, a good chunk of diners actually spend a bit less, with the biggest crowd falling into the $21–$30 bracket. There’s also a scattering of folks enjoying more premium experiences, showing a nice mix of options.
Here’s a quick look at what guests spend per person, based on the latest 132 reviews.
How this restaurant’s value for money stacks up against similar spots in San Francisco.
We think this pricing feels quite fair for a restaurant in San Francisco, offering good value for a comfortable dining experience.
Customer Reviews: what people think about Heist
Price per Person
- $11–$20
Visit Type
- Casual Outing
Service Type
- Dine-in
Wait Time
- Short (6–15 min.)
7
Nice cafe, but limited vegetarian options and pricey portions.
The cafe is nice. Unfortunately, for vegetarians, there isn't much (healthy) choice. The food was good, but quite expensive for the portion sizes.
The staff was nice, and we got a table right away.
- food7
- staff8
- table8
- vegetarian options3
- portion sizes4
Price per Person
- $41–$50
Visit Type
- Food Exploration
Group Size
- Solo
Service Type
- Dine-in
Meal Type
- Breakfast
Noise Level
- Loud
10
Friendly Staff, Great Food, Worth Returning!
My experience at this restaurant was fantastic! The staff were super friendly, and the food was great with many options. I was impressed by the large vegetarian selection.
The prices were reasonable, and the facilities were clean. I would definitely come back over and over again!
- staff10
- food10
- many options9
Price per Person
- $31–$40
Visit Type
- Casual Outing
Group Type
- Friends
Group Size
- Small Group
Service Type
- Dine-in
Meal Type
- Lunch
Noise Level
- Quiet
9
Great Food and Friendly Staff!
As a group of three, our experience at the restaurant was very positive. The atmosphere was clean and pleasant, and the staff were incredibly friendly. We thoroughly enjoyed the food, which tasted great!
🍽️✨
- atmosphere8
- staff9
- food9
Visit Type
- Food Exploration
Group Size
- Solo
Service Type
- Dine-in
Meal Type
- Breakfast
Wait Time
- Immediate (0–5 min.)
9
Delicious Captain Crunch Burrito!
I walked right in on a Friday morning and had a fantastic experience. I ordered the Captain Crunch burrito with avocado and a glass of fresh orange juice. Both were so delicious!
- Captain Crunch burrito10
- avocado9
- fresh orange juice9
Price per Person
- $21–$30
Visit Type
- Food Exploration
Group Size
- Solo
Service Type
- Dine-in
Meal Type
- Breakfast
9
Excellent Food, Good Service
My experience at this busy restaurant was marked by excellent food and good service. I particularly enjoyed the freshly squeezed orange juice and the Captain Crunch Burrito. Despite the busyness, the service was attentive, and the food quality was outstanding.
- food10
- service7
- freshly squeezed orange juice9
What Heist offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Family-friendly
- LGBTQ+ friendly
- Transgender safespace
- Tourists
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Popular for
- Solo dining
- Breakfast
Amenities
- Gender-neutral restroom
- Restroom
Offerings
- Healthy options
- Coffee
- Small plates
- Organic dishes
- Vegetarian options
- Quick bite
Dining options
- Breakfast
- Brunch
- Dessert
- Table service
- Seating
- Lunch
Service Options
- Dine-in
- Takeout
- Delivery
Parking
- Usually somewhat difficult to find a space
- Free street parking
- Paid parking garage
- Paid street parking
Atmosphere
- Cozy
- Casual
- Trendy
FAQs
Is Heist Restaurant accessible for all guests?
Yes, Heist Restaurant prioritizes accessibility for you. The venue features a wheelchair accessible entrance, ensuring easy access for everyone. You will also find wheelchair accessible seating and a wheelchair accessible restroom, making your visit comfortable and convenient.
What are the parking options available when visiting Heist Restaurant?
When you visit Heist Restaurant, you have several parking options. While finding a free street space can sometimes be difficult, you can look for free street parking, paid street parking, or utilize a paid parking garage nearby. This provides flexibility for your arrival.
What is the overall dining experience like at Heist?
Heist generally offers a good dining experience, reflected in its Restaurant Score of 7.9 and Customer Satisfaction of 79%. Guests particularly praise the Food (8.3), Service (7.6), and Ambience (7.6), though Value (4.3) is often seen as average.
Are there any common complaints about Heist?
Yes, some customers have noted that prices can be high, and the seating might feel cramped or the atmosphere loud, especially during busy periods. There are also occasional mentions of inconsistent service or specific food items not meeting expectations.
What do customers enjoy most about Heist?
Diners frequently highlight the delicious and high-quality food, with many positive comments about breakfast items. The friendly and attentive staff, along with the cozy and clean atmosphere, also receive consistent praise.