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oChef » Kizuki Ramen & Izakaya – San Francisco
Kizuki Ramen & Izakaya - San Francisco
Photo from Kizuki Ramen & Izakaya
Kizuki Ramen & Izakaya at a glance
San Francisco Stonestown
- 🍽️ Restaurant
$$
Price per Person $21–$30
mentioned by 72 of the guests
#1619 out of 2403 places to eat in San Francisco
#206 Restaurant out of 254 in San Francisco
Good
7 out of 10
Food
Service
Ambience
Value
459
Reviews
64.7%
Satisfaction
Often praised
- Flavorful Broth
- Good Service
Frequently criticized
- Salty Food
- Loud Seating
The restaurant Kizuki Ramen & Izakaya, located in the vibrant Stonestown neighborhood of San Francisco, offers you an authentic taste of Japanese cuisine. As a dedicated restaurant, it provides a welcoming atmosphere where you can enjoy traditional ramen and izakaya dishes.
When you visit Kizuki Ramen & Izakaya（Stonestown Galleria）, you’ll find yourself immersed in a culinary experience that transports you straight to Japan, right here in the heart of San Francisco.
Overview: Introducting Kizuki Ramen & Izakaya
Kizuki Ramen & Izakaya offers a generally pleasant dining experience, with many guests praising the flavorful broth and well-prepared appetizers like chicken karaage and gyoza. The atmosphere often receives positive remarks for its cultural touches and kid-friendliness, making it a comfortable spot for various diners.
However, some aspects could use refinement. A recurring point of feedback concerns the food being overly salty, and the dining area can sometimes feel loud with tight seating.
While service is often efficient, there are occasional notes about new staff or minor inconsistencies.
Good
7
out of 10
459
Reviews
64.7%
Satisfaction
97
negative
65
neutral
297
positive
Kizuki Ramen & Izakaya holds a solid 7 out of 10 for its overall performance, indicating a good experience for many. Customer satisfaction, however, sits at a more mixed 64.7%, suggesting that while the restaurant generally delivers, there’s room to consistently delight every guest.
This assessment is drawn from a substantial 459 customer observations. Delving into specifics, Service leads with a good (7.2) score, reflecting many positive interactions.
Ambience (7.1) and Food (7) also register as good, with numerous positive remarks on their quality. The primary area for improvement appears to be Value (4.9), which falls into the average range, with 97 negative comments often touching on pricing and additional charges.
What people like
- Flavorful Ramen Broth
- Attentive, Fast Service
- Cultural Ambiance
What people don't like
- Salty Dishes
- Loud, Tight Seating
- Value Concerns
If you’re seeking a spot with a lively atmosphere and generally well-regarded ramen, Kizuki Ramen & Izakaya is worth considering. The broth and appetizers are often highlights, and the service tends to be accommodating.
Just be mindful of potential noise levels and the occasional salty dish. With a recommendation score of 7.4, it suggests a positive experience for most.
However, if you’re particularly sensitive to salt or looking for exceptional value, you might find certain aspects less appealing. It’s a good option for a casual meal, but perhaps not for those seeking a quiet, budget-conscious outing.
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Verdict: Our expert take on Kizuki Ramen & Izakaya
Food (7 out of 10)
mentioned by 96% of the guests
When it comes to the food, theres a lot to love here! Many customers rave about the variety of menu items and the in-depth customizations available, with positive remarks on the rich flavor and overall quality. With 176 positive remarks out of 274 total opinions, its clear many find the dishes delicious, contributing to a good score of 7.
However, not everything hits the mark for everyone. Some found the food, particularly the ramen broth, to be too salty, and a few mentioned the noodles could be better or that portions were on the smaller side. The 47 negative opinions, along with a mixed customer satisfaction of 64.2%, suggest there's still some room for improvement in consistency, especially regarding saltiness and portion sizes.
Food
274
Reviews
64%
Satisfaction
47
negative
51
neutral
176
positive
Rating distribution
What people like
- Great flavor variety
- Customizable ramen
- Good quality food
What people don't like
- Often too salty
- Small portions
- Dry pork
Often praised
- foodThe food in this restaurant is really spectacular
- ramenMy experience at the restaurant was very filling, with a TON of options. I paid a reasonable amount for a good portion of 3 bowls of ramen. The edamame was divine.
- brothThe Ten Don offered a good variety of tempura with a nice mix of vegetables, and they thoughtfully drizzled the sauce on top. The Spicy Miso Ramen was a standout; the chashu was smoky, it came with a whole, perfectly yolky egg, and the broth had good flavor without being overly oily. While it was a bit pricey, it felt like a good spend overall.
- noodlesMy experience at the restaurant was pretty good. I enjoyed the tsukemen, which had good chewy and soft noodles. However, the noodles were thick, which made soaking up the broth harder.
- gyozaThe chicken karaage and gyoza were fantastic
- chicken karaagethe shoyu ramen and the chicken karaage were amazing
- pork gyozathe takoyaki and the pork gyoza and these were very yummy
- portionMy experience at the restaurant was very filling, with a TON of options. I paid a reasonable amount for a good portion of 3 bowls of ramen. The edamame was divine.
- shoyu ramenthe shoyu ramen and the chicken karaage were amazing
- takoyakithe takoyaki and the pork gyoza and these were very yummy
Frequently criticized
- eggAnother thing which is also a bit salty is the egg
- foodfood was a bit salty
- noodlesnoodles were thick which made soaking up the broth harder
- ramentook over 20 minutes to receive our ramen
- saltyit was already pretty salty
- chashuThe hakata ramen I received did not adhere to my request to leave out certain ingredients, despite staff confirming it twice. I also found a piece of hard bone in the chashu and chunks of eggshells on the egg. The server was inattentive; they didn't check on us after the food was served and only inquired about the meal when it was time to pay.
- porkpork was dry and not much flavor
- portionsportions really small
- soupthe soup for both ramen and tsukemen is very salty
- all-star ramennot impressed with the all-star ramen
If youre looking for a place with great flavor variety and customization options, especially for ramen, its definitely worth a try. Just be mindful that some dishes might lean a bit salty, and portions can sometimes be on the smaller side.
Service (7.2 out of 10)
mentioned by 80% of the guests
When it comes to service, this spot generally hits a good note! With a solid score of 7.2 and 78 positive remarks out of 115 total, many guests rave about the friendly service, attentive staff, and how quickly they get seated right away. It seems the team, including specific shout-outs to servers like Jack and Zac, really makes an effort to ensure a pleasant experience.
However, the customer satisfaction sits at a more mixed 67.8%, indicating there's still some room for improvement. Some experiences mention a long line, extended wait times for food or orders, and occasional instances of staff confusion or even a rude way of interaction. While not widespread, these issues suggest that consistency could be a focus.
Service
115
Reviews
67%
Satisfaction
28
negative
9
neutral
78
positive
Rating distribution
What people like
- Friendly, attentive staff
- Quick seating
- Fast food delivery
What people don't like
- Long wait times
- Inconsistent attentiveness
- Occasional rude staff
Often praised
- serviceWe received a free order of gyoza for leaving a Google/Yelp review. Overall, the food was solid, the service was relatively fast, and it's a welcome addition to the Stonestown food scene. I highly recommend opting for the lower sodium ramen as the broth can be a bit rich and salty.
- staffI visited this restaurant on 9/9, shortly after their grand opening on 9/5. For a new establishment, they were well staffed and there was no kiosk waitlist, just a simple line. The restaurant offers plenty of tables, including outdoor seating.
- serverWe were seated fairly quickly, only waiting 5 minutes for a table on a busy Friday night, which was great as we've been wanting to try Kizuki since it opened! Our server was super accommodating when my daughter needed to make adjustments to her ramen because she's keto. I accidentally spilled too much togarashi in my soup because the bottle didn't have a stopper, and our waiter kindly gave me an extra serving of broth and offered to remake my ramen.
- wait timeestimated time for wait for two people was around 30 minutes, but The line went by pretty fast
- ServiceJake was so nice and kept checking in on us!
- Wait timeWait time:No wait
- linethe line was long when we joined but moved really quickly
- seatingWe were seated fairly quickly, only waiting 5 minutes for a table on a busy Friday night, which was great as we've been wanting to try Kizuki since it opened! Our server was super accommodating when my daughter needed to make adjustments to her ramen because she's keto.
- serversAll the servers were very nice and accommodating
- AnikaAnika our waitress was super nice and helpful!
Frequently criticized
- serviceservice and wait till took tooooo long
- wait timeThe wait time for our bowls of ramen seem like hours
- staffmy group noticed how new the staff were.
- attitudeThe restaurant worker gave me attitude
- employeesMy experience at this restaurant offered a good atmosphere, rated 5/5. However, the employees might not have been properly trained yet, impacting the service. The ramen itself was a bit salty, even with a reduced salt option.
- long lineThe gyudon was actually much better, which is unexpected since ramen is what they're known for. The only upside was that we got seated right away, though there was a long line after we sat down. Overall, I wouldn’t wait in line for this spot.
- mannerslearn manners and serving standards
- refundWhen we returned to get refund
- rude waytalked to my friend in a very very very rude way
- serverOur server took a moment to come and tended to other guests who were sat after us
Overall, you can expect a generally good service experience here, with many praising the friendly and efficient staff. While there might be occasional hiccups like longer waits, the positive interactions often outweigh the negatives, making it worth a visit.
Ambience (7.1 out of 10)
mentioned by 42% of the guests
Alright, lets talk vibes! The ambience here generally hits the mark, with a solid score of 7.1 and customer satisfaction at 70%, which is pretty good. Many folks (35 out of 50 comments) loved the atmosphere, decorations, and even the K-pop music playing, noting the clean establishment and free parking as big pluses.
It sounds like a fun, well-kept spot. However, its not all perfect, with 12 comments pointing out some snags. Some found the spacing and seats a bit tight, and the noise level can get pretty loud.
A few also mentioned the lack of an in-house bathroom and wobbly tables, which can be a bit of a bummer.
Ambience
50
Reviews
70%
Satisfaction
12
negative
3
neutral
35
positive
Rating distribution
What people like
- Awesome atmosphere
- Clean, modern decor
- Kid-friendly, parking
What people don't like
- Tight seating
- Loud noise level
- No in-house bathroom
Often praised
- atmosphereI especially love the atmosphere in here. It looks very cultural with writing in Japanese artwork on the wall
- AtmosphereAtmosphere:5
- K-pop musicThey have some K-pop music in the back
- Kid-friendlinessKid friendly for sure
- Parking optionsFree parking lot
- ambianceLove the ambiance, it reminded me of Okasa
- bowls and platesI like the texture of the bowls and plates
- decorationsnapkins + decorations
- dining areadining area is very clean & immaculate
- establishmentnice clean establishment
Frequently criticized
- seatsThe seats were tight and pretty close
- bathroomGetting this out of the way - it’s really LOUD in here, with table placement next to the wall and overhead ceiling speakers. Also, there's no bathroom in-restaurant, requiring a trip to the Target or mall facilities. The food arrived very quickly, and the server was very helpful.
- bench seatingthe bench seating was very weird
- bench seatingsall the bench seatings were too low for the table
- kids bowlKids bowl was dirty and had to get new ones
- noise levelit’s really LOUD in here
- outsideI sat outside so it was a little noisy
- restaurant floorfloor to the restaurant is very slippery
- spacinga little tight in spacing
- tablesthe tables so wobbly
Overall, if youre looking for a place with a lively, cultural atmosphere and dont mind a bit of a buzz, you'll likely enjoy the vibe here. Just be prepared for potentially tight seating and a lively noise level, and plan for a bathroom break elsewhere.
Value (4.9 out of 10)
mentioned by 15% of the guests
When it comes to value, this spot presents a bit of a mixed bag, with an average score of 4.9 and customer satisfaction sitting at a mixed 40%. Based on 20 customer comments, with 8 positive remarks versus 10 negative ones, it seems there are some clear upsides. Many appreciate the generally decent price for flavorful ramen, finding the full dishes reasonably priced, and love taking advantage of special offers like the 99-cent gyoza deal and a cool reward program.
However, the value proposition isn't without its snags. Several customers were unhappy about unexpected gift card charges and confusing gift card policies, especially regarding suggested tips. Misleading promo coupons and ads also caused frustration, with some feeling overcharged for certain items or noting high default tip percentages and additional service mandates.
Value
20
Reviews
40%
Satisfaction
10
negative
2
neutral
8
positive
Rating distribution
What people like
- Decent ramen price
- Reward program available
- 99-cent gyoza deal
What people don't like
- Gift card charges
- Misleading promo coupons
- High default tips
Often praised
- pricereasonable price
- 99-cent gyoza dealtake advantage of the 99-cent gyoza deal
- amountPaid a reasonable amount
- decent priceThe ramen is a decent price and tastes very flavorful.
- full dishesThe full dishes are reasonably priced
- reward programcool that they have a reward program
- spendit was a good spend
Frequently criticized
- priceFor that money I may as well have gone to Marufuku
- default tipstheir default tips are 22%, 20% and 18%
- gift card chargewe were charged a 4% service charge on the gift card.
- gift card policybe aware that the gift card and promo coupons cannot be used for the same meal
- gift card tipPlus, 18-25% suggested TIP on the gift card???
- overchargedThey over charged us for a beer
- promo adThe ad for the promo seems very misleading.
- promo couponscoupons (7 total) expire after 2 months. I don’t see us coming here more than once a month
- sf mandateThey charge 4% sf mandate
If you're savvy about deals and avoid gift cards, you might find some good value here, especially with their reward program and gyoza specials. But be aware of potential extra charges and confusing promo terms that could make your meal pricier than expected.
How are the prices at Kizuki Ramen & Izakaya?
You’re looking at roughly 25 per person – reported by 72 diners. That puts it in the $21–$30 category. For a Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most guests tend to spend right in this sweet spot, with a good number also finding options in the $11–$20 range. It’s clear prices cluster around the mid-range, not spreading into super premium territory.
Here’s a quick look at what guests spend per person, based on the latest 72 reviews.
How this restaurant’s value stacks up against similar spots in San Francisco.
Overall, we think the pricing feels quite fair for a Restaurant in San Francisco, especially given where most customers are spending their money. It offers good value without breaking the bank.
Customer Reviews: what people think about Kizuki Ramen & Izakaya
Visit Type
- Food Exploration
Group Type
- Friends
Group Size
- Small Group
Service Type
- Dine-in
Meal Type
- Dinner
9
Delicious Gyozas and Ramen!
My experience at the restaurant was very positive. We started with gyozas and chicken karage as appetizers, which were perfectly crispy and had a pretty good flavor. For our main courses, we all enjoyed the garlic tonkatsu ramen.
I particularly appreciated the option of "regular sodium" versus low sodium, finding the regular sodium option to be quite good.
- gyozas8
- chicken karage8
- crispy8
Visit Type
- Food Exploration
Service Type
- Dine-in
10
Spectacular Ramen and Excellent Service!
My experience at this ramen restaurant was truly spectacular. The food is amazing, with authentic flavors and a deep, well-balanced broth. The ingredients were fresh and of high quality.
The service was excellent, complementing the outstanding food. The atmosphere also contributed to a great dining experience.
- food10
- authentic flavors10
- broth9
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Dinner
9
Excellent Ramen, Good Service
My experience at the restaurant was during a busy dinner weekend service. Despite the busyness, the service was good, with helpful recommendations from the staff. The ramen was VERY good.
I would recommend getting the less sodium broth.
- service8
- recommendations from the staff8
- ramen10
Visit Type
- Food Exploration
Group Type
- Friends
Group Size
- Small Group
Service Type
- Dine-in
7
Modern Ramen Spot with Service Room for Growth
My experience at this restaurant was a blend of interesting decor and promising food, though the service needs refinement. The atmosphere is striking, with traditional lanterns and demon figures adorning the ceiling, all set to K-pop music. It's a nice, clean, and very modern space.
As someone from Japan, I've had my share of ramen, and I ordered the all star ramen with all the fixings. If you love garlic, this is for you, as the broth is very garlic prominent. While the ramen itself was good, the chashu could have benefited from being seared or roasted for extra depth, but the flavors did work well together overall.
The service, however, was a noticeable area for improvement. My group observed that the staff seemed new. We didn't receive our waters until five minutes after our ramen arrived, despite asking.
We also saw staff gathered and standing around, suggesting a need for more training and attentiveness to ensure every guest is well taken care of. I understand this place recently opened, and I hope they use this feedback to improve over time!
- all star ramen7
- broth8
- chashu5
- staff3
- waters2
- training and attentiveness3
Price per Person
- $41–$50
Visit Type
- Food Exploration
Group Type
- Couple
Group Size
- Couple
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Moderate (16–30 min.)
9
Amazing Ramen and Atmosphere
My experience at the restaurant was fantastic. Although the estimated wait time for two people was around 30 minutes, the line moved pretty fast. The service was impeccable, with staff checking on party sizes.
We ordered the Yuzu Ramen and the All Star, which arrived in a reasonable time and were incredibly flavorful. I especially loved the atmosphere; it felt very cultural with Japanese artwork and writing on the walls.
- wait time8
- service10
- Yuzu Ramen9
What Kizuki Ramen & Izakaya offers
Service Options
- No-contact delivery
- Dine-in
Parking
- Free parking lot
FAQs
What service options are available at Kizuki Ramen & Izakaya in Stonestown?
At Kizuki Ramen & Izakaya, you have convenient service options including no-contact delivery and dine-in. This allows you to enjoy their authentic Japanese dishes whether you prefer to eat at home or experience the restaurant’s atmosphere in person.
Is there parking available when you visit Kizuki Ramen & Izakaya in San Francisco?
Yes, when you plan your visit to Kizuki Ramen & Izakaya at Stonestown Galleria, you’ll find free parking available in the lot. This makes it easy and convenient for you to access the restaurant and enjoy your meal without worrying about parking.
What is the overall verdict for Kizuki Ramen & Izakaya?
Kizuki Ramen & Izakaya earns a **7** out of 10, indicating a good experience. **Service** (7.2), **Ambience** (7.1), and **Food** (7) all scored well, though **Value** (4.9) was noted as average.
What do customers enjoy most about the food at Kizuki Ramen & Izakaya?
Many appreciate the **broth** quality, especially in the Spicy Miso Ramen, and find the **chicken karaage** and **gyoza** to be highlights. Portions are generally considered filling.
Are there any common complaints about Kizuki Ramen & Izakaya?
Some diners found certain dishes, like the ramen and eggs, to be **salty**. The **ambience** can be loud with tight seating, and there are occasional concerns regarding **value** and service attentiveness.