Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
oChef » Wingstop – Seattle
Wingstop - Seattle
Photo from Wingstop
Wingstop at a glance
Seattle Capitol Hill
- 🍗 Chicken Restaurant
$$
Price per Person $11–$20
mentioned by 21 of the guests
#676 out of 858 places to eat in Seattle
#8 Chicken Restaurant out of 21 in Seattle
Good
6.6 out of 10
Food
Service
Ambience
Value
126
Reviews
62.7%
Satisfaction
Often praised
- Cleanliness
- Friendly Service
- Good Flavors
Frequently criticized
- Long Waits
- Delivery Problems
- High Cost
The restaurant Wingstop, a popular Chicken Restaurant located in Seattle’s vibrant Capitol Hill neighborhood, is your go-to spot when you’re craving a quick bite. You’ll find a casual atmosphere perfect for enjoying delicious wings and sides.
Whether you’re stopping by for lunch or dinner, you can expect a satisfying experience.
Overview: Introducting Wingstop
Wingstop offers a generally pleasant experience, often noted for its impressive cleanliness and a team known for their kindness and fast service. Many find the overall atmosphere quite agreeable, contributing to a comfortable visit where the staff often goes the extra mile.
However, some visits to Wingstop can be hampered by considerable waiting times, and there are occasional concerns regarding delivery orders stolen. A few customers have also expressed disappointment with the perceived overpriced nature of certain items, impacting the overall value.
Good
6.6
out of 10
126
Reviews
62.7%
Satisfaction
45
negative
2
neutral
79
positive
Wingstop registers an overall score of 6.6, placing it in the average category, with customer satisfaction sitting at a mixed 62.7%. This assessment is drawn from 126 customer observations, comprising 79 positive remarks against 45 negative ones, suggesting a somewhat balanced but leaning positive sentiment.
Diving deeper, the Ambience scores well at (7.3), offering a comfortable setting. Food comes in at a decent (6.7), though opinions vary.
Service is average at (6.5), with some staff members receiving high praise. The primary area for improvement appears to be Value, which scores a lower (5), indicating that pricing is a frequent point of contention for many.
What people like
- Clean Environment
- Attentive Staff
- Flavorful Food
What people don't like
- Extended Waiting Times
- Delivery Order Issues
- Perceived High Prices
Wingstop presents a mixed bag, offering some solid positives alongside areas needing attention. With a recommendation score of 6.4, it suggests that while many find it a satisfactory option, it might not consistently hit the mark for everyone.
If you prioritize a clean setting and friendly service, Wingstop could be a good choice. However, be prepared for potential waits and consider if the perceived value aligns with your expectations, especially if ordering for delivery.
Similar Restaurants in Seattle
- Chicken Restaurant
7.3
out of 10
out of 10
36
83.3%
- $$
- Van Asselt
- Food
- Service
- Ambience
- Chicken Restaurant
7.3
out of 10
out of 10
323
70.6%
- $$
- Morgan Junction
- Food
- Service
- Ambience
- Chicken Restaurant
7.2
out of 10
out of 10
504
69%
- $$
- West Edge
- Food
- Service
- Ambience
- Chicken Restaurant
7
out of 10
out of 10
129
65.9%
- $$
- University Heights
- Food
- Service
- Ambience
- Chicken Restaurant
7
out of 10
out of 10
450
66.2%
- $$
- Greenwood
- Food
- Service
- Ambience
- Chicken Restaurant
6.8
out of 10
out of 10
575
63.5%
- $$
- University District
- Food
- Service
- Ambience
Verdict: Our expert take on Wingstop
Food (6.7 out of 10)
mentioned by 71% of the guests
Alright, let's talk about the food! Overall, the culinary experience here lands at a 6.7, which is pretty good, with customer satisfaction sitting at a mixed 64.4%. Many folks really enjoyed their meals, with 38 positive comments out of 59 total.
Highlights include the delicious Chicken Sandwich, tasty fries, amazing mango sauce, and the overall quality chicken, often described as fresh and well-prepared. However, there are some areas where the food could improve, noted in 19 negative comments. Some diners felt the food was overpriced, with mentions of Tyson chicken bites and concerns about food poisoning.
Other issues included cold items like tenders and fries, and disappointment with portion size or blandness in certain dishes, like the Mango Habanero bone-in wings.
Food
59
Reviews
64%
Satisfaction
19
negative
2
neutral
38
positive
Rating distribution
What people like
- Delicious chicken sandwich
- Great sauces
- Tasty fries
What people don't like
- Overpriced food
- Food poisoning concerns
- Cold items served
Often praised
- foodHe hooked me up with free fries and then I saw him make the food himself in the back with care and a smile on his face. The crew here is really cool, and the food was excellent. The people truly make the magic happen.
- friesthe fries were good too
- sweet chilihot honey rub, buffalo, and sweet chili I think
- BBQ chicken sandwichI love the BBQ chicken sandwich
- Chicken SandwichRecommended dishes:Chicken Sandwich
- best exampleThey seem to have solid managers that know what they're doing, and the employees are enthusiastic. Now is the time to get the best example of what Wingstop can be.
- boneless wingsThe party loved it, it was phenomenal.
- breadingThe breading is crunchy, especially at the edges
- buffalohot honey rub, buffalo, and sweet chili I think
- cheese saucetheir cheese sauce is significantly better
Frequently criticized
- foodexperience with the food was not great
- food poisoninghad food poisoning from this place
- friesboth tenders and fries came out cold
- Buffalo saucewasn't enough Buffalo sauce on the wings
- Mango Habenero bone in wingsThe Mango Habenero bone in wings were tasteless, except for the salt.
- Tyson chicken bitesWhile the staff were great and the service was quick, the food quality did not match the price. They are serving overpriced Tyson chicken bites, which I found to be no different than what you can buy and heat up at home, but at a significantly higher cost. The fries were good, but not worth the $20 price tag.
- boneless wingsboneless wings and was disappointed with their size
- chickenThe chicken was gross
- food made to orderif you like your food made to order
- portion sizefood was not great due to the portion size
If you're craving a good chicken sandwich or some tasty fries, this place might hit the spot, especially with their great sauces. However, be mindful of potential issues with pricing, portion sizes, or the occasional cold dish, and some serious concerns about food safety have been raised.
Service (6.5 out of 10)
mentioned by 81% of the guests
Lets talk service! Many customers have experienced some real highlights, praising the friendly customer service and great staff, with special mentions for individuals like Ezekiel and manager Arlo. Out of 55 comments, 33 were positive, showing that when the team is on point, they deliver fast service and a genuinely positive experience.
However, its not always smooth sailing. With a score of 6.5, the service lands in the average range, and customer satisfaction sits at a 60% mixed bag. Some customers have faced frustratingly long wait times for food and issues with delivery orders or order preparation time.
Out of 55 comments, 22 were negative, pointing to concerns about staff attentiveness and overall efficiency.
Service
55
Reviews
60%
Satisfaction
22
negative
0
neutral
33
positive
Rating distribution
What people like
- Friendly, kind staff
- Attentive employees
- Fast service
What people don't like
- Long wait times
- Delivery order issues
- Slow order prep
Often praised
- serviceI come here every Monday and have always been well taken care of. Ezekiel is one of the nice gentlemen I’ve met there and I wanted to say I really appreciate his kindness.
- staffthe staff Sean is really friendly and makes my day!
- EzekielEzekiel was such a star employee and had clarity and kindness.
- employeesthe employees were so kind enough to remake it for free!!
- customer servicebest customer service ever!!!!!!
- deliveryOrdered delivery from here
- cool crewReally cool crew here
- fast serviceworkers are fast
- friendliest dudeSean for being the friendliest dude I've ever seen
- good workThis location should keep up the good work
Frequently criticized
- waiting timetold me it’s gonna take 15 minutes
- card paymentinserting my card over and over again.. it's almost an, hour now
- cash paymentThey don't take cash
- delivery ordersdelivery orders frequently stolen by drivers
- employeesThe area is rough, and it seems delivery orders are frequently stolen by drivers. This happens because the employees working here don’t verify orders are marked as picked up before the driver leaves. It's an unfortunate situation for everyone involved when the restaurant staff don’t do their part.
- estimated timetold me over the phone that the order was gonna take 18 minutes
- everyone else's orderhad everyone else's order ready
- give me my foodgive me my food
- leaving after an hourended up leaving after an hour
- order preparation timehad my order take over 25 mins to be made
If youre looking for service, you might encounter some truly friendly and helpful staff, but be prepared for potential inconsistencies. While some experiences are top-tier, others involve frustrating waits and delivery hiccups. Its a bit of a gamble, so manage your expectations.
Ambience (7.3 out of 10)
mentioned by 26% of the guests
When it comes to the ambience, this spot seems to hit a good note! With a solid score of 7.3 and a customer satisfaction of 75%, its clear many folks are enjoying the vibe. Guests frequently praise the overall cleanliness, decent space, and pleasant atmosphere, often describing it as a fantastic experience based on 6 positive remarks.
However, its not entirely without its quirks. Out of 8 total remarks, 2 negative comments hint at potential issues with cleanliness in some areas, with one person even speculating about it being dirty. There was also a mention of people in the back being upset, which could subtly affect the overall feel.
Ambience
8
Reviews
75%
Satisfaction
2
negative
0
neutral
6
positive
Rating distribution
What people like
- Clean and tidy
- Pleasant atmosphere
- Decent space
What people don't like
- Cleanliness concerns
- Back-of-house issues
Often praised
- atmospherethe atmosphere was very pleasant
- cleanlinessMy experience at this new fast food place on Broadway was fantastic! The restaurant was super clean, and the workers were both fast and friendly. I'm so glad a new fast food option has joined the neighborhood.
- fantastic experiencefantastic experience at a new location
- placeEzekiel is one of the nice gentlemen I’ve met there and I wanted to say I really appreciate his kindness. Great little place.
- spaceThe space is a decent size
Frequently criticized
- cleanlinesswouldn’t be surprised if that place was dirty
- people in the backPeople in the back were upset
If you're looking for a generally pleasant and clean spot with a good atmosphere, this place is worth checking out. While there are minor concerns about cleanliness and some behind-the-scenes vibes, the overall experience for most seems quite positive.
Value (5 out of 10)
mentioned by 13% of the guests
When it comes to value, some folks have found some real gems here! Based on a couple of comments, theyve highlighted a value deal thats considered really good and appreciate the pricing as pretty reasonably priced. With a score of 5, its sitting right in the average zone, suggesting its not a bad spot for your wallet.
However, its not all sunshine and rainbows on the value front. Other comments, also just a couple, point to some frustrations, particularly around price. One person felt their money was taken without their order being ready, and another simply stated it was not $20 good.
Customer satisfaction sits at a 50%, which is a mixed bag, indicating theres definitely room for improvement.
Value
4
Reviews
50%
Satisfaction
2
negative
0
neutral
2
positive
Rating distribution
What people like
- Good value deals
- Reasonable pricing
What people don't like
- Price not worth it
- Payment issues
Often praised
- pricingit's pretty reasonably priced
- value dealThis is a really good value deal
Frequently criticized
- pricenot $20 good
- taking my moneyTook my money then had everyone else's order ready
So, when it comes to value, its a bit of a toss-up. While some find decent deals, others feel the price doesnt quite match the experience. If you're looking for a guaranteed bargain, you might want to manage your expectations, but it could still be worth a try for some.
How are the prices at Wingstop?
You’re looking at roughly 19 per person – reported by 21 diners. That puts it in the $11–$20 category. For a Chicken Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at what people actually spend, most guests tend to stick to this $11–$20 sweet spot, with fewer venturing into the cheaper or pricier options.
Here’s a quick look at what guests spend per person, based on the latest 21 reviews.
Comparing value for money: how this restaurant stacks up against similar spots in Seattle.
Overall, we think the pricing feels pretty fair for a Chicken Restaurant. It offers a good mid-range option for those looking for a satisfying meal without breaking the bank.
Customer Reviews: what people think about Wingstop
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Long (31+ min.)
Noise Level
- Quiet
8
Good Chicken, Slow Service
My experience at this restaurant was generally positive, with friendly customer service. However, the wait for food was a bit slow. I found the spicy Korean dish could have been spicier.
The space is a decent size with some seating. Overall, I'd recommend this place if you're craving fast food chicken, and I think I'd come back here again.
- customer service8
- spicy Korean6
- space7
- wait for food4
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
9
Great BBQ Chicken and Tasty Corn!
My experience at this restaurant was largely positive. The staff was great, and I really enjoyed the BBQ chicken sandwich. It's a simple yet perfect combination of bun, chicken, pickles, and BBQ sauce.
I also prefer their real wings over the boneless variety. The fries are good, especially when enjoyed hot and fresh while dining in. The corn was a standout – it's weird, delicious, and I suspect it's deep-fried, but ultimately, it's incredibly tasty.
For the neighborhood, the pricing is quite reasonable.
- staff10
- BBQ chicken sandwich10
- real wings8
Visit Type
- Quick Meal
Group Type
- Couple
Group Size
- Couple
Service Type
- Dine-in
1
Terrible Experience, Food Poisoning!
My experience at this Wingstop was the worst I've ever had. The chicken was gross and barely had any sauce. I paid for extra seasoned fries, but they seemed completely unseasoned.
I wouldn't be surprised if the place was dirty; I've never felt so gross after eating there. I strongly advise against going here. To make matters worse, my partner and I ended up with food poisoning from this place!
- chicken1
- sauce2
- seasoned fries1
Visit Type
- Quick Meal
Service Type
- Takeout
Wait Time
- Long (31+ min.)
3
Terrible Service, Better Experience Elsewhere
My experience at this restaurant was extremely frustrating. They don't accept cash, and my order took over 25 minutes to be prepared. When I asked for a refund because others who arrived after me received their food, the store manager, who was contacted via FaceTime, seemed clueless about how to process it.
I questioned their training and the owner's presence. I was stuck inserting my card repeatedly for almost an hour. The gentleman at the register tried his best but was essentially useless.
They never even offered me the food instead of a refund. ***Update: I then went to the other Wingstop location on Denny St. I was third in line, placed the same order (order #46 instead of #54), and received my food fresh and hot in 14 minutes.
- food quality9
- waiting time9
- cash payment2
- order preparation time2
- refund process1
Visit Type
- Delivery
Service Type
- Delivery
2
Delivery Issues and Staff Negligence
My experience was marred by issues with the delivery process. The area is rough, and it seems delivery orders are frequently stolen by drivers. This happens because the employees working here don’t verify orders are marked as picked up before the driver leaves.
It's an unfortunate situation for everyone involved when the restaurant staff don’t do their part.
- delivery orders2
- employees2
- restaurant staff2
What Wingstop offers
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Quick bite
Dining options
- Dinner
- Seating
- Lunch
Service Options
- No-contact delivery
- Takeout
- Delivery
- Dine-in
Atmosphere
- Casual
FAQs
What dining options are available at Wingstop in Capitol Hill?
At Wingstop in Seattle’s Capitol Hill, you can enjoy various dining options including lunch and dinner, with comfortable seating available for your meal.
Does Wingstop in Seattle offer accessible features?
Yes, Wingstop at 1812 Broadway Suite R202 provides wheelchair accessible entrance and a wheelchair accessible parking lot for your convenience.
How does Wingstop generally perform?
Wingstop receives an overall score of **6.6**, indicating an average experience. While Ambience (7.3) is good and Food (6.7) is decent, Service (6.5) is average, and Value (5) is a notable concern.
What do customers appreciate most about Wingstop?
Many customers highlight the cleanliness of the space and the kindness and efficiency of the staff, with some even praising specific employees for their fast service and friendly demeanor.
Are there any common issues customers encounter at Wingstop?
Some patrons report significant waiting times for orders, issues with delivery orders stolen, and concerns about the overall value, with food sometimes perceived as overpriced or not meeting expectations.