Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Wingstop – San Francisco
Wingstop - San Francisco
Photo from Wingstop
Wingstop at a glance
San Francisco West SoMa
- 🍗 Chicken Restaurant
$$
Price per Person $21–$30
mentioned by 24 of the guests
#2392 out of 2403 places to eat in San Francisco
#30 Chicken Restaurant out of 31 in San Francisco
Poor
3.5 out of 10
Food
Service
Ambience
Value
119
Reviews
26.1%
Satisfaction
Often praised
- Tasty wings
- Efficient delivery
- Accurate orders
Frequently criticized
- Refund issues
- Poor ambience
- Unresponsive service
- Food inconsistency
The restaurant Wingstop in San Francisco’s vibrant West SoMa neighborhood is your go-to spot for a quick and satisfying meal. If you’re craving delicious chicken, this casual eatery offers a fantastic selection of small plates perfect for a quick bite.
Whether you’re grabbing lunch, dinner, or even some late-night food, you’ll find a welcoming atmosphere. It’s an ideal choice when you need a convenient and tasty option in the city.
Overview: Introducting Wingstop
Wingstop presents a mixed bag, where the quality of its core offerings often shines through. Many customers appreciate the food , particularly the flavorful wings and well-prepared Cajun fries, often arriving hot and on time.
This consistency in product quality is a definite plus for those seeking a quick, satisfying meal. However, the overall experience is frequently hampered by significant operational challenges.
Issues with value and order fulfillment, including instances of being charged for undelivered items, are concerning. The ambience is also a recurring point of contention, with many noting the location’s nature as a ghost kitchen impacting the pickup experience.
Poor
3.5
out of 10
119
Reviews
26.1%
Satisfaction
84
negative
4
neutral
31
positive
Wingstop receives an overall Restaurant Score of 3.5 out of 10, which places it in the poor category. This is largely reflected in a low Customer Satisfaction of 26.1% , indicating that a significant portion of patrons leave disappointed.
These figures are drawn from 119 customer opinions, with 31 positive remarks contrasting sharply with 84 negative ones. Delving into specifics, Food scores an average 4.9 , suggesting some enjoyable aspects despite inconsistencies.
However, Service (2.7), Ambience (2.3), and Value (1) all register as poor. The low scores for these critical areas heavily influence the overall negative sentiment, highlighting areas needing substantial improvement.
What people like
- Tasty <strong>wings</strong> and <strong>fries</strong>
- Efficient <strong>delivery</strong> process
- Accurate <strong>order</strong> fulfillment
What people don't like
- <strong>Value</strong> and refund problems
- Unpleasant <strong>ambience</strong> (ghost kitchen)
- Unresponsive <strong>service</strong> communication
- Inconsistent <strong>food</strong> preparation
Considering the Recommendation Score of 3.5 , Wingstop might be a suitable option if you’re primarily focused on specific menu items like wings and Cajun fries for delivery or quick pickup, and are willing to overlook other potential issues. The food itself can be a highlight when prepared correctly.
However, be aware of the reported challenges concerning order accuracy, refunds, and the general pickup environment. If a smooth, reliable experience with good value and a pleasant atmosphere is a priority, you might find this location falls short of expectations.
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Verdict: Our expert take on Wingstop
Food (4.9 out of 10)
mentioned by 66% of the guests
When it comes to the food, this spot has a 4.9 score, placing it in the average range, with a 42% customer satisfaction that's a bit mixed. Out of 50 total opinions, 21 were positive, praising delicious hot wings, perfectly cooked chicken, and tasty Cajun fries. Many loved the new wing flavors and mango habanero tenders, often arriving hot and crispy.
However, 28 negative comments highlight significant issues. Some customers never received their food, while others complained about uncooked or soggy fries, and chicken that was incredibly dry or lacked sauce. There were also mentions of terrible flavors and food arriving ice cold, suggesting inconsistent quality.
Food
50
Reviews
42%
Satisfaction
28
negative
1
neutral
21
positive
Rating distribution
What people like
- Delicious hot wings
- Tasty Cajun fries
- Perfectly cooked chicken
What people don't like
- Food not delivered
- Dry, cold chicken
- Uncooked, soggy fries
Often praised
- foodThe food was excellent
- wingsLove the wings here, they are one of my favorites
- Cajun friesmy Cajun fries were very good
- chickenthe chicken has been perfectly cooked
- bleu cheese and ranchBleu cheese and ranch was fresh too
- dinnerMy dinner was timely and hot
- drumsMy experience at this cloud kitchen was as expected. The food, which consisted of 2 flavors, all drums from Wingstop, arrived as anticipated. It was a quick in-and-out experience as I walked back to work.
- everythingMy dinner experience was timely and served hot. The Cajun fries were very good, and overall, everything was very tasty.
- flavorsMy experience at this cloud kitchen was as expected. The food, which consisted of 2 flavors, all drums from Wingstop, arrived as anticipated. It was a quick in-and-out experience as I walked back to work.
- food qualityso delicious
Frequently criticized
- foodIf you’re looking at reviews prior to ordering, here’s your courtesy warning to NOT order from here. This is a very shady Wingstop that will likely take your funds without producing any food to you. It happened to me, and I am currently working to dispute with my bank because they are a SHADY franchise location.
- chickenThe chicken was incredibly dry, straight out of the Sahara desert.
- friesasked for fries extra cooked and extra seasoned! And nothing was delivered like I wished for!
- boneless chicken wingsover salted to the point that I couldn’t feel any other flavors
- food temperatureThere were two other customers also waiting for their food, and we could hear employees playing loud music in the background so loudly that they couldn't hear us asking for help. Eventually, one of the other customers had to jump over the counter to retrieve our food because we had been waiting for so long and our food was getting cold. My order was placed on Friday the 18th around 1: 50 am.
- bonelessboneless instead
- drinkgave me whatever drink they wanted
- flats and wingsreceived a mixture of terrible flavors and boneless instead
- food not deliveredDo not order delivery from their website. They won't pick up your call if something goes wrong, like the food not delivered.
- food qualitywished i opted for a higher quality, better tasting meal instead
If youre craving wings, you might get a delicious, hot meal, but be prepared for a gamble. Theres a real chance of disappointment with dry chicken, bad fries, or even not receiving your order at all. Proceed with caution, especially with delivery.
Service (2.7 out of 10)
mentioned by 66% of the guests
When it comes to service, a few folks had some surprisingly smooth experiences. They praised the ease of app ordering, quick food arrival, and accurate order delivery, often noting their orders were hot and on time. These positive remarks came from 8 customer observations.
However, the overall picture paints a challenging scene, with a poor score of 2.7 and a very low customer satisfaction of just 16.7%. A whopping 37 negative experiences out of 48 total observations highlighted constant issues like unanswered phone calls, frequent order cancellations, and frustratingly long waiting times for delivery or pickup.
Service
48
Reviews
16%
Satisfaction
37
negative
3
neutral
8
positive
Rating distribution
What people like
- Easy app ordering
- Fast food arrival
- Accurate order delivery
What people don't like
- Unanswered phone calls
- Frequent order cancellations
- Delivery problems abound
Often praised
- deliveryOrdered delivery for the first time here and it was exceptional.
- PickupPickup has always been a breeze
- app orderingOrdering food from the app. Was really straightforward.
- food arrivalFood came faster that anticipated.
- ordermy order always was hot and on time
- order accuracyThey get my order right everytime
- wait timeIn and out basically
Frequently criticized
- orderI placed an order through the app, and it never arrived. It later appeared as canceled, and I did not get a refund.
- serviceTerrible service. Order and was charged, but never received an order.
- delivery timeOver an hour elapsed between pick up of food and delivery
- order cancellationMy experience was with a delivery order placed through the app. Unfortunately, I did not receive my order, and I discovered it was cancelled a full hour after it was placed. My attempts to contact the store by phone went unanswered, and there was no notification or communication regarding the cancellation.
- waiting timeWaiting more than 30 min without any services
- DoorDash driverDoorDash driver grabbing the wrong order
- JohannaJohanna she is not professional with her job
- callThey wont pick up your call
- contact or notificationNo contact or notification
- contacting Wing Stoptried contacting Wing Stop on social channels where they said someone will get back to me, but never did.
If you're considering ordering, be prepared for potential frustration, especially if you need to contact them or rely on delivery. While some get lucky, the high chance of issues like cancelled orders or no communication makes it a risky bet.
Ambience (2.3 out of 10)
mentioned by 32% of the guests
While the overall ambience score sits at a 2.3 and customer satisfaction is a mere 11.8%, a couple of guests (2 mentions) did manage to find something positive, noting the atmosphere was great. It seems a rare few found the vibe to their liking, despite the general sentiment. However, the vast majority of feedback (15 mentions) paints a challenging picture.
Many described a sketchy alley or back alley location, often feeling like a hole in the wall or ghost kitchen. Guests reported no seating indoors or place to sit, with sitting outside smells like the dumpsters and a pervasive piss smell. Loud music also contributed to the poor experience.
Ambience
17
Reviews
11%
Satisfaction
15
negative
0
neutral
2
positive
Rating distribution
What people like
What people don't like
- Sketchy location
- No seating available
- Unpleasant odors
Often praised
- atmospherethe atmosphere was great
Frequently criticized
- sketchy alleyIt’s a mass production pickup kitchen for food delivery like DoorDash and Grubhub. It’s a sketchy alley with no kitchen.
- back alleyMy experience was defined by the scary back alley and the presence of sketchy people everywhere. It was also impossible to drive through.
- ghost kitchenthis is a ghost kitchen
- hole in the wallThis is a hole in the wall
- impossible to drive throughMy experience was defined by the scary back alley and the presence of sketchy people everywhere. It was also impossible to drive through. I strongly advise against picking up food from here.
- locationThis location is SO bad
- loud musicWe tried calling their phone number, but no one answered. There were two other customers also waiting for their food, and we could hear employees playing loud music in the background so loudly that they couldn't hear us asking for help. Eventually, one of the other customers had to jump over the counter to retrieve our food because we had been waiting for so long and our food was getting cold.
- piss smellI experienced a waiting time of more than 30 minutes without any service or acknowledgment of our order status. Adding to the unpleasantness, there was a piss smell everywhere. The overall experience regarding service, atmosphere, and food was rated very low (1 out of 5).
- placeI had a very frustrating experience trying to pick up an order from this place. I ordered food for pick up, walked "there" and kept walking around like an idiot, looking for a place that isn't there. It's a shame because I was looking forward to trying their food.
- place to sitThere is no place to sit down and eat
If youre considering picking up an order or dining in, you might want to reconsider. This spot is overwhelmingly described as a "ghost kitchen" in a "sketchy alley" with no proper seating and unpleasant smells. Its best to stick to delivery, or perhaps avoid it altogether if ambience matters to you.
Value (1 out of 10)
mentioned by 11% of the guests
Looking at the feedback on value, there aren't any positive experiences to highlight from the 4 customer comments we reviewed. Unfortunately, the experience around value here is quite poor, with a score of just 1 and a dismal 0% customer satisfaction. Many customers reported issues like not receiving their orders after being charged, having to fight for a refund, or being paid extra for incorrect items.
It seems like a significant concern about getting what you pay for, or even getting anything at all, as some mentioned their funds were taken without food.
Value
4
Reviews
0%
Satisfaction
4
negative
0
neutral
0
positive
Rating distribution
What people like
What people don't like
- Food never arrived
- Charged without service
- No refunds given
Often praised
No positive aspects so far.
Frequently criticized
- chargedDO NOT ORDER FROM HERE! You wont receive the food and will still be charged. My experience was that I paid for food that never arrived.
- fundsIf you’re looking at reviews prior to ordering, here’s your courtesy warning to NOT order from here. This is a very shady Wingstop that will likely take your funds without producing any food to you. It happened to me, and I am currently working to dispute with my bank because they are a SHADY franchise location.
- paid extrapaid extra for flats and wings and got a mixture
- refundI placed an order through the app, and it never arrived. It later appeared as canceled, and I did not get a refund. I tried calling the restaurant's number, but no one answered.
If you're considering ordering, be aware that many customers have reported significant issues with receiving their food after payment and getting refunds. It might be best to proceed with extreme caution or consider other options to avoid potential frustration.
How are the prices at Wingstop?
You’re looking at roughly 26 per person – reported by 24 diners. That puts it in the $21–$30 category. For a Chicken Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most guests tend to spend in this mid-range, with a few going a bit lower or higher, showing a pretty consistent pricing sweet spot.
Here’s a quick look at what guests spend per person, based on the latest 24 reviews.
How this restaurant’s value stacks up against similar spots in San Francisco.
Overall, we think the pricing feels pretty fair for a Chicken Restaurant in San Francisco. It offers a solid mid-range option without breaking the bank, which is a good balance for many diners.
Customer Reviews: what people think about Wingstop
Visit Type
- Quick Meal
Group Type
- Solo Dinner
Group Size
- Solo
Service Type
- Takeout
Meal Type
- Dinner
Wait Time
- Immediate (0–5 min.)
Noise Level
- Quiet
8
Expected Wingstop from a Cloud Kitchen
My experience at this cloud kitchen was as expected. The food, which consisted of 2 flavors, all drums from Wingstop, arrived as anticipated. It was a quick in-and-out experience as I walked back to work.
- food9
- flavors8
- drums8
Visit Type
- Delivery
Service Type
- Takeout
1
Terrible Experience with Order and Service
My experience was terrible. I paid extra for flats and wings but received a mixture of terrible flavors and boneless chicken instead. To make matters worse, the phone number doesn't work, preventing me from trying to change the order.
- flats and wings1
- terrible flavors1
- boneless1
Visit Type
- Delivery
Service Type
- Takeout
2
No dine-in, only pickup/delivery
My experience at this restaurant was limited to ordering food for pickup. There is no place to sit down and eat. The establishment is set up exclusively for Uber or DoorDash delivery.
- food pickup5
- delivery5
- place to sit2
Visit Type
- Food Exploration
2
Disappointing Meal Choice
My experience at this restaurant was a life changing experience. After taking just one bite, I immediately wished I had opted for a higher quality, better tasting meal instead. The food quality was a significant letdown.
- food quality2
- tasting meal2
Price per Person
- $21–$30
Visit Type
- Delivery
Service Type
- Delivery
Meal Type
- Dinner
2
Instructions Not Followed, Disappointing Experience
My experience was very disappointing because the restaurant did not follow my instructions at all. I ordered through Uber Eats and specifically requested my fries to be extra cooked and extra seasoned. However, what was delivered did not meet my requests in any way.
- fries1
- instructions1
What Wingstop offers
Crowd
- Family-friendly
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Small plates
- Late-night food
- Quick bite
Dining options
- Dinner
- Lunch
- Catering
Service Options
- No-contact delivery
- Takeout
- Delivery
- Dine-in
Atmosphere
- Casual
FAQs
What kind of dining experience can you expect at Wingstop in San Francisco?
At Wingstop in San Francisco, you can enjoy a casual dining experience perfect for lunch, dinner, or catering. They offer small plates and are ideal for a quick bite or late-night food. It’s a convenient spot to satisfy your chicken cravings in a relaxed atmosphere.
Are there convenient service and accessibility options available at Wingstop San Francisco?
Yes, Wingstop in San Francisco offers convenient service options including no-contact delivery, takeout, delivery, and dine-in. The restaurant is also fully wheelchair accessible, with an accessible entrance, seating, and restroom. This ensures a comfortable and inclusive experience for all guests.
How does Wingstop generally perform according to customer feedback?
Wingstop has an overall Restaurant Score of 3.5 out of 10, indicating a poor performance. While Food scores an average 4.9 , Service (2.7), Ambience (2.3), and Value (1) all fall into the poor category, contributing to a low Customer Satisfaction of 26.1% .
What do customers typically enjoy about Wingstop?
Many customers appreciate the wings and Cajun fries , often noting the food is tasty and hot. The delivery and pickup processes are also frequently praised for being efficient, with orders often arriving timely and accurately.
What are the main concerns customers have about Wingstop?
Significant issues revolve around value and refunds, with reports of being charged for undelivered food. The ambience is often described as poor, sometimes due to being a ghost kitchen or sketchy location, and service can be unresponsive, leading to unanswered calls and order cancellations.