Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Wingstop – Las Vegas
Wingstop - Las Vegas
Photo from Wingstop
Wingstop at a glance
Las Vegas Charleston Heights
- 🍗 Chicken Restaurant
$$
Price per Person $21–$30
mentioned by 16 of the guests
#163 out of 192 places to eat in Las Vegas
#4 Chicken Restaurant out of 4 in Las Vegas
Average
5 out of 10
Food
Service
Ambience
Value
86
Reviews
41.9%
Satisfaction
Often praised
- Delicious food
- Friendly service
- Easy ordering
Frequently criticized
- Poor atmosphere
- Subpar service
- Order errors
The restaurant Wingstop, a popular Chicken Restaurant in Las Vegas’s vibrant Charleston Heights neighborhood, is your go-to spot for delicious quick bites and satisfying late-night food. You’ll find a casual atmosphere perfect for a relaxed meal, whether you’re grabbing lunch or dinner.
With convenient service options including no-contact delivery, takeout, and dine-in, Wingstop makes enjoying your favorite chicken dishes easy.
Overview: Introducting Wingstop
Wingstop offers a mixed bag, with many appreciating the quick and delicious food, especially the chicken sandwiches and crispy fries. Guests often highlight the friendly service from staff members.
However, some experiences point to significant issues with the dining environment. While positive interactions with staff are frequent, there are concerns about the overall atmosphere, including broken AC and long wait times.
Some food quality issues, like undercooked or overcooked wings, also occasionally surface, suggesting inconsistency.
Average
5
out of 10
86
Reviews
41.9%
Satisfaction
46
negative
4
neutral
36
positive
Wingstop registers an average overall score of 5, reflecting a somewhat balanced experience. Customer satisfaction stands at a mixed 41.9%, indicating that while some patrons are pleased, a notable portion leaves less impressed.
This assessment is drawn from 86 customer comments, with 36 positive remarks and 46 expressing dissatisfaction. Diving deeper, the Food (5.3) and Service (5.1) aspects hover around average, suggesting they generally meet expectations but don’t consistently exceed them.
Value (5.5) also falls into this average range, often highlighted by specific deals. However, the Ambience (2.8) scores poorly, pointing to a significant area for improvement in the dining environment.
What people like
- Delicious food options
- Friendly, pleasant service
- Convenient ordering process
What people don't like
- Poor dining atmosphere
- Subpar customer service
- Order accuracy issues
With a 4.8 recommendation score, Wingstop presents a mixed proposition. If you’re seeking quick, tasty wings and appreciate friendly staff, it could be a good option, especially with their convenient ordering.
For those prioritizing a comfortable dining environment or flawless order accuracy, you might find it disappointing. It’s a place worth considering for a casual meal, but managing expectations regarding the overall experience, beyond the food itself, is advisable.
Similar Restaurants in Las Vegas
- Chicken Restaurant
7.5
out of 10
out of 10
591
73.8%
- $$
- Summerlin
- Food
- Service
- Ambience
- Chicken Restaurant
6.2
out of 10
out of 10
223
57.8%
- $$
- Rancho Charleston
- Food
- Service
- Ambience
- Chicken Restaurant
5.8
out of 10
out of 10
74
47.3%
- €€
- Centennial Hills
- Food
- Service
- Ambience
Verdict: Our expert take on Wingstop
Food (5.3 out of 10)
mentioned by 84% of the guests
When it comes to the food, many customers raved about the chicken sandwiches, describing the overall food as delicious, fast, and hot. The crispy fries were a particular hit, and the boneless bundle deal also received praise for its freshness. These positive experiences, based on 15 favorable remarks, highlight some real culinary wins.
Yet, the culinary journey wasnt always smooth. Several guests encountered burnt wings or undercooked chicken, while soggy fries and excess grease were common complaints. Issues like missing flavor also popped up, contributing to a 44.1% customer satisfaction rate and an average score of 5.3.
With 17 critical observations out of 34 total, theres clearly room for improvement.
Food
34
Reviews
44%
Satisfaction
17
negative
2
neutral
15
positive
Rating distribution
What people like
- Great chicken sandwiches
- Delicious, fresh food
- Crispy, hot fries
What people don't like
- Burnt or raw wings
- Soggy, greasy fries
- Inconsistent food quality
Often praised
- foodMy experience at this restaurant was great! The food was served fast, hot, and was absolutely delicious. The staff were incredibly nice and friendly, contributing to an overall great experience.
- boneless bundle dealmy daughter enjoyed this boneless bundle deal.
- cheese friesI then realized I forgot a side of cheese, so I got that too to complete my delicious meal. I love cheese fries. It was so fresh, and my daughter and I really enjoyed this boneless bundle deal.
- chicken crispyWe were happy to have a Wingstop near our home and so far, we haven't had any issues from any locations we visited. The only issue is that online, you can tell them to make your chicken crispy, but not the fries. I had to call in for that request because I'm not a fan of soggy fries.
- chicken sandwichesThe chicken sandwiches were great
- crispy friescrispy fries here is 🔥
- everythingMy experience at the restaurant was fantastic! I loved everything about it, and the customer service was great. I will definitely continue to go there to eat!
- freshnessIt’s was so fresh
- wingsTerrible experience. I'm a Wingstop customer and I love the wings from this company, but not from this location. I hope you have a better experience than mine, but honestly, zero stars for customer service.
Frequently criticized
- friesThe only issue is that online, you can tell them to make your chicken crispy, but not the fries. I had to call in for that request because I'm not a fan of soggy fries. Let's just say, crispy fries here are 🔥.
- wingsWe ordered for delivery 50 wings with 4 different flavors: 20 original hot, 10 Hickory BBQ, 10 Lemon Pepper, and 10 garlic parmesan. Upon opening the bag, we discovered we only received 30 wings in total, with the 20 original hot wings missing. We had already eaten some wings before realizing the discrepancy.
- Chicken filet on the floorcook dropped a Chicken filet on the floor
- French frytried a French fry it was LUKEwarm
- bone-in wingsMy bone-in wings were undercooked
- boneless wingsboneless wings actually tasted well done, they were overcooked & hard
- burn firesthey was giving me burn fires
- chewy fatty wingsalways getting chewy fatty wings
- chickenthe chicken is humongous ..idk where they get their chicken from but it’s disgusting
- chicken sandwichMy chicken sandwich wasn't seasoned well
If youre craving delicious chicken sandwiches or crispy fries, you might find a satisfying meal here. However, be prepared for potential inconsistencies, especially with wings and fry quality. Its a bit of a gamble, so manage your expectations.
Service (5.1 out of 10)
mentioned by 89% of the guests
Out of 44 customer experiences, 19 positive remarks highlight some truly bright spots in the service! Guests frequently praise the friendly staff and great service, often singling out helpful employees like Aaron, Reyna, and Destiny. The app ordering process is also noted for being smooth and easy, making for a pleasant experience.
However, the overall picture is a bit of a mixed bag, with a score of just 5.1 and customer satisfaction at 43.2%. The 23 negative comments point to significant issues, including calls for customer service improvement, unhelpful General Manager Anthony, and selfish attitudes. Guests also reported frustrating wait times and problems with order accuracy, suggesting inconsistency.
Service
44
Reviews
43%
Satisfaction
23
negative
2
neutral
19
positive
Rating distribution
What people like
- Friendly, helpful staff
- Smooth app ordering
- Situations resolved calmly
What people don't like
- Unhelpful management
- Poor customer service
- Long wait times
Often praised
- serviceprovided awesome and very pleasant service
- staffthe staff were super nice and friendly
- AaronAaron was so friendly
- ReynaReyna was Awesome and very pleasant
- app orderingOrdered on the app. So easy and smooth.
- calling in to orderEven when you call in to order. I love it.
- customer serviceMy experience at the restaurant was fantastic! I loved everything about it, and the customer service was great. I will definitely continue to go there to eat!
- customer service manMy experience at the Wingstop on Decatur & Alta was excellent. The customer service man was really nice and patient with us, especially when using the app. The chicken sandwiches were great, and we also enjoyed the BOGO deal they had this weekend.
- employee Destinyemployee Destiny was super nice
- hostDavide the host he was very kind and patient
Frequently criticized
- customer serviceThe customer service needs significant improvement
- orderThe initial order totaled $96 with delivery, and the subsequent order was $26. The customer service needs significant improvement, including better coworker oversight, pre- and post-shift checks, and training on how to properly handle customer issues and ensure orders are correct.
- wait timewhat my wait time was for my online order
- 30 day refund/remake policyshe should have told me about the 30 day refund/remake policy
- Anthony GMGood job Anthony GM!
- General Manager Anthonyso-called General Manager named Anthony who pretty much told me
- ServiceService:1
- arrangementhonor the arrangement between me and Reina
- attitudetheir attitude is very selfish
- bad attitudehad a bad attitude
Service here seems to be a bit of a gamble. While you might encounter incredibly friendly and helpful staff, be prepared for potential inconsistencies, especially regarding management and wait times. Its worth a try if youre feeling lucky, but don't expect perfection every time.
Ambience (2.8 out of 10)
mentioned by 32% of the guests
Alright, lets talk ambience! While one customer did have an overall great experience, highlighting a positive experience in general, this seems to be an outlier. Out of 6 customer remarks, only 1 offered a positive view, which is quite limited.
The overall sentiment for the atmosphere sits at a poor score of just 2.8. Unfortunately, the majority of feedback points to significant issues. Many found the atmosphere to be very bad, with concerns about workers dancing goofing off in the kitchen.
Practical problems like only having two tables for dining and a broken AC that made waiting hot and sweaty' also contributed to a poor experience. This is clearly reflected in a very low customer satisfaction of just 16.7%.
Ambience
6
Reviews
16%
Satisfaction
5
negative
0
neutral
1
positive
Rating distribution
What people like
What people don't like
- Workers unprofessional
- Limited seating
- Broken AC
Often praised
- experienceoverall great experience
Frequently criticized
- ACAC is broken so waiting 30+ mins it was hot and sweaty
- AtmosphereAtmosphere:1
- atmosphereTheir attitude is very selfish and it seems they don't care about their job, much less their coworkers. The atmosphere looked very bad. Terrible experience.
- tablesthey only have two tables to dine in
- workers dancing goofing offworkers dancing goofing off in the kitchen
If a comfortable and pleasant dining environment is high on your list, this spot might disappoint. With issues like unprofessional staff, limited seating, and a broken AC, the ambience seems to be a major drawback. You might want to explore other options if atmosphere is a priority for your visit.
Value (5.5 out of 10)
mentioned by 11% of the guests
When it comes to value, there's a glimmer of hope, especially if you catch them on a good day! Customers really appreciated a fantastic BOGO deal that made their weekend, showing that great offers can pop up. This positive experience, noted in 1 observation, suggests potential for good deals, even if the overall score for value is an average 5.5.
However, the value proposition can be a bit of a mixed bag, with 1 negative experience highlighting some issues. One customer faced a frustrating situation where missing items led to an inadequate resolution, with only a 10% discount offered for a future order instead of replacing the missing food. This left them feeling short-changed, contributing to the mixed 50% customer satisfaction.
Value
2
Reviews
50%
Satisfaction
1
negative
0
neutral
1
positive
Rating distribution
What people like
- Enjoy BOGO deal
What people don't like
- Poor problem resolution
- Inadequate discount offer
Often praised
- BOGO dealAs was the b.o.g.o. deal that they had this weekend
Frequently criticized
- discountWhen we called, we were instructed to bring the order back to the location. We returned with 15 wings, but were told they couldn't replace the missing 20 wings and could only offer a 10% discount on our next order. They asked if we wanted our fries remade, which we declined.
If youre looking for a great deal, keep an eye out for their promotions like the BOGO. However, be aware that if something goes wrong with your order, the resolution might not meet your expectations, potentially leaving you feeling like you didnt get your moneys worth. Its a bit of a gamble on the value front.
How are the prices at Wingstop?
You’re looking at roughly 28 per person – reported by 16 diners. That puts it in the $21–$30 category. For a Chicken Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
While the average sits in this range, we see a good spread in spending. Many guests enjoy a more budget-friendly meal, often in the $11–$20 range, but a few opt for a more premium experience, pulling the overall average up. So, there’s a bit of everything!
Here’s a quick look at what guests spend per person, based on the latest 16 reviews.
How this restaurant’s value stacks up against similar spots in Las Vegas.
Considering its a Chicken Restaurant in Las Vegas, we think the pricing feels pretty fair. Theres flexibility for different budgets, which is always a plus!
Customer Reviews: what people think about Wingstop
Price per Person
- $21–$30
Visit Type
- Delivery
Service Type
- Delivery
9
Excellent Service from Aaron!
My experience involved ordering delivery through an app, and I encountered an issue with the third-party delivery service not arriving. Fortunately, Aaron was incredibly friendly and went above and beyond. He had my food remade and even contacted DoorDash on my behalf to resolve the situation.
The food was fresh when it finally arrived, and Aaron's demeanor on the phone was exceptionally friendly. Thank you, Aaron!
- Aaron10
- food8
- service10
- delivery2
Price per Person
- $11–$20
Visit Type
- Tourist Experience
Service Type
- Dine-in
Meal Type
- Lunch
9
Thrilling Experience with Kind Host Davide
My experience at the restaurant was thrilling, largely thanks to the host, Davide. He was very kind and patient with me, especially as a first-time customer. His excellent service made my visit memorable.
- host10
- service10
Price per Person
- $1–$10
Visit Type
- Regular Visit
Service Type
- Dine-in
8
Crispy Fries are a Must-Try!
We were happy to have a Wingstop near our home and so far, we haven't had any issues from any locations we visited. The only issue is that online, you can tell them to make your chicken crispy, but not the fries. I had to call in for that request because I'm not a fan of soggy fries.
Let's just say, crispy fries here are 🔥.
- chicken crispy8
- crispy fries10
- fries3
Price per Person
- $1–$10
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Moderate (16–30 min.)
3
Long wait, unseasoned chicken
My experience at the restaurant involved a 18 minute wait time. During this period, I observed that 2-3 other people's orders had to be corrected. Unfortunately, my chicken sandwich wasn't seasoned well.
- wait time2
- other people's orders3
- chicken sandwich3
Visit Type
- Delivery
Service Type
- Takeout
Wait Time
- Short (6–15 min.)
2
Disappointing Wingstop Experience
I placed an online order and was told it would be ready by 6: 07 PM. When I arrived on time, they informed me they didn't have the flavor I ordered. Okay, no big deal.
After 10 minutes, I asked about the wait time for my online order, only to find out it was already ready the whole time. Smh. This was my first time there, and it will probably be my last.
Always some crap with Wingstop at this point, why bother?
- flavor2
- wait time3
- online order2
What Wingstop offers
Crowd
- Family-friendly
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Small plates
- Late-night food
- Quick bite
Dining options
- Dinner
- Seating
- Lunch
Service Options
- No-contact delivery
- Takeout
- Delivery
- Dine-in
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
FAQs
What parking and accessibility options are available at Wingstop in Las Vegas?
You’ll find convenient parking with free street parking and a free parking lot, usually with plenty of space. Wingstop is also fully accessible, offering a wheelchair accessible entrance, parking lot, seating, and restroom for your comfort.
Can you dine in at Wingstop in Charleston Heights, and is it suitable for families?
Yes, you can enjoy lunch or dinner with seating available in a casual atmosphere. Wingstop is good for kids, providing a dedicated kids’ menu and high chairs to make your family’s visit comfortable.
What is the overall customer experience like at Wingstop?
Wingstop generally offers an average experience, with a Restaurant Score of 5 and Customer Satisfaction at a mixed 41.9%. While Food (5.3), Service (5.1), and Value (5.5) are average, the Ambience (2.8) is a notable weakness.
Are there common issues with Wingstop's food quality?
Yes, some customers report inconsistent food quality, including undercooked or overcooked wings, unseasoned chicken sandwiches, and lukewarm or soggy fries. There have also been instances of missing items in orders.
How is the service at Wingstop?
Service at Wingstop is often described as friendly and pleasant by many customers, with specific staff members receiving praise. However, there are also reports of subpar customer service, long wait times, and issues with order accuracy.