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oChef » The Juicy Crab – Orlando
The Juicy Crab - Orlando
Photo from The Juicy Crab
The Juicy Crab at a glance
Orlando Metro West
- 🦞 Seafood Restaurant
$$
Price per Person $41–$50
mentioned by 70 of the guests
#99 out of 163 places to eat in Orlando
#3 Seafood Restaurant out of 4 in Orlando
Good
6.6 out of 10
Food
Service
Ambience
Value
497
Reviews
61.8%
Satisfaction
Often praised
- Friendly staff
- Delicious seafood
- Lively atmosphere
Frequently criticized
- Poor value
- Inappropriate music
- Slow service
The restaurant The Juicy Crab is a vibrant Seafood Restaurant located in Orlando’s bustling Metro West neighborhood. If you’re looking for a casual and trendy spot where you can catch a game, this is your go-to.
It offers a lively atmosphere perfect for enjoying delicious seafood while soaking in the sports action. You’ll find it’s a great place to unwind.
Overview: Introducting The Juicy Crab
The Juicy Crab offers a lively dining experience where many appreciate the attentive staff and the overall vibe. Guests often enjoy the flavorful seafood boil and other dishes, making it a popular spot for those seeking a casual meal.
However, some visitors have noted concerns regarding the overall prices and the perceived value for their money. While the atmosphere and culinary offerings generally hit the mark, the cost aspect can be a point of contention for certain diners.
Good
6.6
out of 10
497
Reviews
61.8%
Satisfaction
171
negative
19
neutral
307
positive
The Juicy Crab earns an overall restaurant score of 6.6, placing it squarely in the average category. This is supported by a customer satisfaction rate of 61.8%, indicating a mixed reception from diners.
While many find aspects to enjoy, there’s also a notable portion of feedback suggesting areas for improvement. Looking closer at specific areas, the Service (6.8) and Ambience (6.8) generally receive positive remarks, often highlighted by guests.
The Food (6.6) also holds its own, frequently mentioned for its flavors. However, Value (3.7) stands out as a weaker point, with many expressing concerns about the cost.
This assessment is drawn from 497 customer observations, comprising 307 positive and 171 negative comments.
What people like
- Friendly, attentive staff
- Delicious seafood dishes
- Lively, pleasant atmosphere
What people don't like
- Poor value for money
- Inappropriate music/vibe
- Slow, inattentive service
The Juicy Crab presents a mixed experience, reflected in its 6.4 recommendation score. If you’re seeking a casual spot with flavorful seafood and a lively atmosphere, and you prioritize good service, it could be a worthwhile visit.
Be prepared for a potentially energetic environment. However, if value for money is your top concern, or if you prefer a quieter, family-oriented setting, you might find aspects disappointing.
It’s a place that delivers on certain strengths but has clear areas where it falls short for some diners.
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Verdict: Our expert take on The Juicy Crab
Food (6.6 out of 10)
mentioned by 86% of the guests
When it comes to the food, many guests rave about the delicious seafood boil, noting how flavorful and fresh everything is, often highlighting the big portions. With 146 positive remarks, it's clear that many find the culinary experience quite satisfying. The overall customer satisfaction stands at a 61.9%, indicating a generally positive reception, even if the food score is an average 6.6.
However, not all experiences are perfect, with 78 negative comments pointing to some areas needing improvement. Some diners found dishes to be too salty or soggy, while others reported issues like undercooked sausage or a watered down sauce. This mixed feedback suggests that while there are many culinary highs, consistency can sometimes be a challenge.
Food
236
Reviews
61%
Satisfaction
78
negative
12
neutral
146
positive
Rating distribution
What people like
- Delicious, fresh seafood
- Perfectly seasoned dishes
- Generous portions
What people don't like
- Salty, soggy dishes
- Inconsistent food quality
- Undercooked items
Often praised
- foodMy husband, children, and I visited, and the music playing was too loud and contained content inappropriate for children. While my waiter, Toya, was awesome and the food was great, this is not a family-friendly establishment. It might be suitable for a couple looking for a vibe, but not for families.
- seafoodIf you're looking for a place to sit and enjoy some good seafood with your family, I would advise against it. My husband, children, and I visited, and the music playing was too loud and contained content inappropriate for children.
- FoodFood:5
- seafood boilthe food was really good as well, I had a seafood boil of snow crab, shrimp with the mild house sauce and corn, and it was delicious
- cornThis is our second home 🏠; we dine here at least once a week. Our favorite menu is the shrimp 🦐 with lobster 🦞, served with their respective potatoes 🥔 and corn 🌽 in their garlic sauce with salt and spices, or however you prefer it.
- drinksshe kept the drinks coming
- shrimpthe shrimp and steamed rice, that was perfect
- calamariI had a great experience at this restaurant. The food was great, and we enjoyed a bucket with hush puppies, calamari, onion rings, and fried oysters. We tried the "Super Mega Juicy" seasoning, which combines everything.
- crabThe staff was friendly and welcoming. Definitely a must try if you loveeee crab 🦀 😋.
- crab legsThey cook the crab legs... to perfection!
Frequently criticized
- foodall the food was overcooked and soggy and watery.
- shrimpThis is especially disappointing as I’ve worked for this chain before and know the expected level of service, which was nowhere close. My friend’s shrimp was overcooked, and our drinks tasted nothing alike, with hers drenched in sour mix. Our server never checked on us, instead sitting at a table as if we didn’t exist.
- drinksThe drinks were in small plastic cups and not a glass.
- garlic buttersister ordered garlic butter, but kept getting spicy seasoning
- saucewish the sauce was more buttery it was kinda watered down
- seafoodI ordered takeout and would definitely advise for management to play censored music, as it’s much more respectful to your customers. Unfortunately, all the seafood tasted like water tossed in seasoning, lacking any real flavor. I ordered blue crabs, mussels, shrimp, sausage, and crawfish.
- Dungeness clusterDungeness cluster was pretty much a hollow freakin shell, with LITTLE meat
- French friesMy four-piece catfish fillet wasn't big in size and also tasted very salty. My French fries tasted like squeezing cooking oil out of a sponge into my mouth, very unpleasant to finish. Plus, I found tiny pieces of human hairs inside my juicy crab box.
- Hungry FeastMy wife ordered the Hungry Feast but found it too salty
- Juicy Crabit missed the bucket
If youre craving a flavorful seafood boil with generous portions, this spot could be a great pick. Just be aware that some experiences mention issues with saltiness or consistency, so it might be a bit of a gamble. Overall, its worth trying if you're open to a potentially mixed but often delicious food adventure.
Service (6.8 out of 10)
mentioned by 83% of the guests
When it comes to service, this spot has some real shining stars! With a good score of 6.8 and a customer satisfaction of 64%, indicating a mixed but leaning positive experience, many guests rave about the `friendly` and `attentive` `staff`. Out of 172 total opinions, 110 praise the `quick service` and the overall welcoming atmosphere, making for a pleasant visit.
However, not every experience is perfect, as 59 opinions point to areas needing improvement. Some guests encountered `slow service` and frustrating `wait times`, while others mentioned `rude` interactions or `missing items` in their orders. It seems consistency can be a challenge, with some feeling the service was non-existent or rushed.
Service
172
Reviews
64%
Satisfaction
59
negative
3
neutral
110
positive
Rating distribution
What people like
- Friendly staff
- Attentive service
- Excellent hospitality
What people don't like
- Slow service
- Rude staff
- Incorrect orders
Often praised
- serviceMy experience at this restaurant was fantastic! The staff is friendly and the service is amazing. I love bringing the entire family here for a good time!
- customer serviceMy experience at the restaurant was fantastic. I absolutely loved the vibe, and the customer service was on point. The food was great as well.
- staffI experienced quick service, clean seafood, and reasonable prices. They offer daily happy hour drinks, and the staff is always accommodating and nice. I recommend the clams and the fried catfish.
- ServiceShe made us fill at home She Was very sweet very nice
- serverIf you are in the mood for Cajun spices, nothing else will hit the spot like this place. The staff is very friendly; Lee-lee was our server and she was great. We ordered the crab legs and shrimp boil in the garlic butter mixed with Cajun sauce.
- KayKay was awesome! She took the time to share her story
- managerSuegeilly is the best manager with serving skills
- orderWhen I picked up the order he was super nice.
- 5 Star serviceAaliyah, in particular, made our night wonderful with her amazing drink and food recommendations. We received 5 Star service from a 5 Star Chic😉.
- AaliyahAaliyah the bartender was sweet, helpful and knowledgeable
Frequently criticized
- serviceThe so-called fresh oysters tasted canned and old. While the main course was well prepared and had great flavor, the service was slow and mundane. Our waiter had the personality of a rock.
- managerI asked for the manager he said he is the manager
- serverThe server didn’t introduce himself and was not attentive at all.
- customer serviceThe service and customer service from the employee Aaliyah was horrible
- Asian man at front deskAsian man at front desk is vindictive
- ServiceService was very slow
- WaitressWaitress looked like she didn’t want to be there
- assumptionsserver who make assumptions about me base on race or color
- birthday mealgot a birthday meal for our friend , never brought the cheesecake
- brand standardsTo top it off, when I paid with a $100 bill, I wasn’t even given the correct change back. This experience was beyond unacceptable and not what this brand stands for at all. I will never return.
If you catch them on a good day, youll likely enjoy friendly and attentive service. But be prepared for the possibility of slow service or rude encounters, especially during busy times. Its a bit of a gamble, but the positives often shine through.
Ambience (6.8 out of 10)
mentioned by 41% of the guests
The ambience here generally earns a 6.8, which is a good score, though customer satisfaction sits at a more mixed 67.2%. Many guests, 45 out of 67, frequently praised the clean environment, pleasant atmosphere, and good music, often highlighting the DJ and spacious layout. They enjoyed the vibes and found it a wonderful experience.
However, 18 other experiences painted a different picture. Some found no atmosphere at all, while others were bothered by loud music, specifically vulgar rap music deemed unsuitable for a family place. There were also concerning remarks about cleanliness being appalling, with mentions of roaches, and an uncomfortable temperature.
Ambience
67
Reviews
67%
Satisfaction
18
negative
4
neutral
45
positive
Rating distribution
What people like
- Clean environment
- Good music selection
- Spacious seating
What people don't like
- Loud, vulgar music
- Lack of atmosphere
- Cleanliness concerns
Often praised
- atmosphereThe service was great too. We went at the perfect time, as there was no one else there, which made for a very pleasant atmosphere.
- musicthe music, the vibe, everything
- placeThe staff were very attentive and everything was very clean. Overall, a good place.
- vibeMy experience at the restaurant was fantastic. I absolutely loved the vibe, and the customer service was on point. The food was great as well.
- AtmosphereAtmosphere wise this is one of the better Juicy Crabs
- environmentgreat environment great atmosphere great food
- locationnext to lots of shops how convenient
- beautiful peopleand beautiful people
- cleanthe establishment was clean
- cleanlinessvery clean everything
Frequently criticized
- atmosphereAbsolutely no atmosphere to the place
- cleanlinessthe cleanliness was appalling
- censored musicadvise for management to play music that is censored
- contentspoke about things children should not hear
- dine intonight we decided to dine in. BE MISTAKE!!
- family environmentNot a great family environment
- family placethis is not a family place
- ghost townthe place to be a ghost town
- locationWill not go back to this location
- musicmusic that was playing was loud
If you're seeking a clean spot with good music and a lively vibe, you might find it enjoyable. However, be prepared for a potential gamble, as some experiences mention loud, inappropriate music or concerning cleanliness issues.
Value (3.7 out of 10)
mentioned by 19% of the guests
Looking at the value, its a bit of a mixed bag, leaning heavily towards disappointment. With a score of only 3.7 (which is poor) and customer satisfaction at a low 27.3% (also poor), its clear theres significant room for improvement. Still, out of 22 total comments, 6 positive remarks did pop up, with some guests finding good value for the money and appreciating reasonably priced items, noting that the prices are very affordable.
However, the overwhelming sentiment comes from 16 negative comments, where guests felt the prices were expensive and often pricey for the quantity received. Many reported feeling like their money wasted or that it wasnt worth all that money I spent, with some even having issues with refunds or incorrect charge on my card. This suggests significant issues with perceived value and billing practices.
Value
22
Reviews
27%
Satisfaction
16
negative
0
neutral
6
positive
Rating distribution
What people like
What people don't like
- Expensive prices
- Poor quantity
- Billing issues
Often praised
- pricesThe prices are very reasonable.
- $5.00$5.00 and they we SO GOOD
- pricethe price was great
- reasonably pricedreasonably priced
- value for the moneyGood value for the money
Frequently criticized
- pricestheir prices are different then other locations
- refundwas offered a refund for a half pound.was giving 11.0 even after paying 22.64 lol
- $80the rest was a waste of $80
- billThey said they can't remove them from the bill.
- charge on my cardI do not recommend eating here; it's a rip-off. I now have to dispute the charge on my card because they are too incompetent to issue a refund.
- check$300 check and not worth a penny of it
- correct changeOur server never checked on us, instead sitting at a table as if we didn’t exist. To top it off, when I paid with a $100 bill, I wasn’t even given the correct change back. This experience was beyond unacceptable and not what this brand stands for at all.
- money I spentnot even worth all that money I spent
- money wastedMoney wasted
- priceNot enough seafood in the bag for the price
If you're looking for good value, this might not be the place for you. Many guests felt the prices were too high for what they got, and some even had billing issues. Proceed with caution if budget is a primary concern.
How are the prices at The Juicy Crab?
You’re looking at roughly $43 per person – reported by 70 diners. That puts it in the $41–$50 category. For a Seafood Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
While most guests cluster around this sweet spot, there’s also a nice mix of options for those looking for a slightly cheaper bite or a more premium experience.
Here’s a quick look at what guests spend per person, based on the latest 70 reviews.
Comparing the value for money of this restaurant to similar spots in Orlando.
For a Seafood Restaurant in Orlando, we think this pricing feels pretty fair. It offers a good balance, so you can likely find something delicious without breaking the bank.
Customer Reviews: what people think about The Juicy Crab
Price per Person
- $31–$40
Service Intent
- Delivery
Visit Type
- Delivery
Wait Time
- Short (6–15 min.)
Noise Level
- Quiet
1
Terrible Experience, Missing Items, Nasty Food
I let the reviews fool me and tried that location. It was a terrible experience. The order was missing items, and the rest was nasty.
It was so far away it's not worth it to bring it back. I contacted their team, and they never responded.
- missing items1
- nasty1
- team1
Service Intent
- Casual Outing
Visit Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
Noise Level
- Quiet
8
Amazing Service from Ryan!
My experience at the restaurant was largely defined by the exceptional service provided by our server, Ryan. He was the only server on duty, yet he was incredibly amazing, sweet, and very fast. I truly hope he is blessed and happy!
The atmosphere was rated a 5, and the noise level was quiet, making it easy to talk. However, the food received a moderate rating of 3. We had no wait time for seating, and chose to dine in the indoor area.
I encourage everyone to go and treat Ryan great.
- server Ryan10
- atmosphere10
- noise level9
Service Intent
- Casual Outing
Visit Type
- Dine-in
9
Great Vibe, Wish They Stayed Open
My experience at this restaurant was fantastic! The music, the vibe, and everything about the atmosphere were spot on. The food was also excellent, as was the service.
My only wish is that they would stay open later, as I had to go elsewhere and it just wasn't the same energy.
- music10
- vibe10
- everything10
- stay open later3
Price per Person
- $21–$30
Service Intent
- Food Exploration
Visit Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
Noise Level
- Moderate
7
Good Food, Service, but Sauce Inconsistency
My experience at this restaurant was generally positive, with consistently great service and good food. While the food was tasty, I noticed that the sauce varied from day to day. I would appreciate more attention to detail and a consistent formula to ensure the same taste every time.
I suspect the sauce may have been stretched with water, which impacted its flavor. Overall, the atmosphere was pleasant, and there was no wait time.
- service10
- food8
- sauce6
Price per Person
- $11–$20
Service Intent
- Quick Meal
Group Type
- Solo Dinner
Group Size
- Solo
Visit Type
- Dine-in
Wait Time
- Long (31+ min.)
1
Horrible Service, Long Wait Times
My experience at the restaurant was horrible from the moment I walked in. The server did not introduce himself and was completely inattentive. I endured a 30-minute wait just for wings and fries.
Due to the irritation caused by the prolonged wait for simple items and the poor service, I decided not to order any seafood. I would not go back.
- server1
- wait1
- wings and fries2
What The Juicy Crab offers
Planning
- Accepts reservations
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Family-friendly
- Tourists
- LGBTQ+ friendly
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
- Bar onsite
Offerings
- Hard liquor
- Happy hour drinks
- Wine
- Beer
- Small plates
- Happy hour food
- Cocktails
- Alcohol
Dining options
- Catering
- Table service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- No-contact delivery
- Takeout
- Delivery
- Dine-in
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
- Trendy
FAQs
What parking options are available when you visit The Juicy Crab in Orlando?
When you head to The Juicy Crab in Orlando’s Metro West, you’ll find parking is a breeze. There’s free street parking, a free parking lot, and usually plenty of space available for your convenience.
Can you enjoy happy hour specials and family-friendly amenities at The Juicy Crab?
Absolutely! At The Juicy Crab, you can unwind with happy hour drinks and happy hour food. For families, there’s a dedicated kids’ menu and high chairs, making it a great spot for your little ones.
What is the overall customer sentiment for The Juicy Crab?
The Juicy Crab holds an overall restaurant score of 6.6, indicating an average experience. Customers generally appreciate the Service (6.8), Ambience (6.8), and Food (6.6), but Value (3.7) is a notable concern.
Is The Juicy Crab suitable for families?
Some customer opinions suggest that the music can be loud and contain content inappropriate for children, leading to a perception that it is not a family-friendly establishment.
What are common positive comments about the service at The Juicy Crab?
Many guests praise the staff for being friendly, attentive, and providing quick service. Specific servers have been highlighted for their excellent customer interaction.