Highlights
- Great wine list
oChef » The Charcoal Room – Las Vegas
The Charcoal Room - Las Vegas
Photo from The Charcoal Room
The Charcoal Room at a glance
Las Vegas Centennial Hills
- 🥩 Steak House
$$
Price per Person $71–$80
mentioned by 106 of the guests
#72 out of 192 places to eat in Las Vegas
#2 Steak House out of 3 in Las Vegas
Good
7.3 out of 10
Food
Service
Ambience
Value
743
Reviews
72.4%
Satisfaction
Often praised
- Quality food
- Attentive service
- Pleasant ambiance
Frequently criticized
- Poor value
- Long waits
- High noise
The restaurant The Charcoal Room is a premier Steak House in Las Vegas, nestled in the vibrant Centennial Hills neighborhood. You’ll discover an upscale and romantic atmosphere, perfect for a memorable dinner.
This establishment is particularly celebrated for its great wine list, ensuring a perfect pairing for your meal.
Overview: Introducting The Charcoal Room
The Charcoal Room offers a dining experience where the culinary offerings often take center stage, with many appreciating the quality of the main dishes. Guests frequently commend the attentive staff and the overall pleasant atmosphere, contributing to a generally positive visit.
However, some experiences at The Charcoal Room have been tempered by concerns over the overall price for what’s received, and occasional issues with wait time. While the setting is often praised, a few guests noted aspects like noise level or minor cleanliness issues.
Good
7.3
out of 10
743
Reviews
72.4%
Satisfaction
186
negative
19
neutral
538
positive
The Charcoal Room generally provides a good dining experience, reflected in its overall score of 7.3 and a solid customer satisfaction rate of 72.4%. This positive sentiment is largely driven by the culinary aspect, with Food scoring well at (7.7).
Many patrons have highlighted the quality of their meals, contributing significantly to the restaurant’s appeal. The Service (7.1) and Ambience (7.3) also contribute positively, though some experiences vary.
The primary area for improvement appears to be Value (4.8), which receives an average score, suggesting that some guests find the offerings less aligned with their expectations for the cost. These insights are drawn from a substantial 743 customer remarks, with 538 positive and 186 negative observations.
What people like
- Exceptional Food Quality
- Attentive Staff
- Classy Ambiance
What people don't like
- Perceived High Cost
- Inconsistent Service Speed
- Occasional Noise/Atmosphere
The Charcoal Room generally delivers a good dining experience, particularly if you prioritize the quality of your meal and a pleasant setting. With a Recommendation Score of 7.4, it suggests a visit is often worthwhile for those seeking a focused culinary outing.
However, be mindful of the pricing, as some guests find the overall value to be a point of contention. If you’re prepared for a potentially higher bill and can overlook occasional service delays, you’ll likely find the food and atmosphere rewarding.
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Verdict: Our expert take on The Charcoal Room
Food (7.7 out of 10)
mentioned by 97% of the guests
When it comes to the food, youre looking at a pretty solid experience overall! With a score of 7.7 and customer satisfaction at 76.8%, the culinary offerings are generally well-regarded. Many guests rave about the delicious Steaks, especially the Porterhouse steak and Lamb Chops, often highlighting the excellent food quality and delightful desserts like Creme Brûlée.
This positive sentiment is reflected in 317 positive remarks out of 413 total opinions. However, its not always a perfect plate. About 82 opinions point to some areas for improvement.
Some diners have experienced issues with inconsistent cooking, such as an overcooked steak, or found the seasoning to be lacking. There were also occasional comments about the portion size, and a few specific dishes like the lobster bisque didn't always hit the mark.
Food
413
Reviews
76%
Satisfaction
82
negative
14
neutral
317
positive
Rating distribution
What people like
- Delicious steaks
- Perfectly cooked entrees
- Flavorful side dishes
What people don't like
- Inconsistent cooking
- Poor seasoning
- Small portions
Often praised
- foodThe atmosphere of dimmed, warm lights with pleasant music in the background really adds to the ambience. The food is always top notch. We usually get the Oysters on the half shell and shrimp cocktail as an appetizer.
- steakMy experience at this restaurant was a mix of incredible food and a deeply disappointing service and atmosphere. We came here because we were craving a really good steak, and the food certainly delivered. However, our dining experience was marred by the horrible service and an atmosphere that was a joke, far from the elevated experience advertised.
- drinksI had the Philly cheesesteak sliders (so good!) and the potato option (can't remember what it's called) was tasty. Also enjoyed their old fashioned (they have a great selection of other drinks at half off during happy hour).
- steaksMy experience at this phenomenal and cozy little steak house was fantastic. They offer a great selection of steaks and the service was fantastic. The atmosphere and food were both rated a 5 out of 5, and the service also received a perfect score.
- sidesThe bread, salad, steak filets, sides, and dessert were each delicious
- FoodAnd the Food is Great!
- bacon wrapped shrimpThe surf and turf, bacon wrapped shrimp, French onion soup and specialty bone in ribeye was absolutely exceptional!
- calamaricalamari, which was generously portioned and enough to share
- lobsterThe support staff is always stellar and attentive. We enjoyed the NY prime steak, lobster, and lobster bisque. The split Caesar salad and the variety excellent bread basket were also highlights.
- lobster bisqueThe support staff is always stellar and attentive. We enjoyed the NY prime steak, lobster, and lobster bisque. The split Caesar salad and the variety excellent bread basket were also highlights.
Frequently criticized
- foodThe steak seemed like it was purchased from a budget butcher, and the taste was subpar. To put it in the nicest possible terms, the food was just edible. There is nothing about this place that would make me want to go back; even if they offered me free food, I would say no thank you.
- steakThere was a complete lack of flavor and seasoning on everything. The lobster was bland, the macaroni and cheese was dry and undercooked, the baked potato was incredibly bland, and the steak was ridiculously bland. I would expect such a lack of quality from a casual diner like Denny's, not from a restaurant charging high-end prices.
- baked potatoordered a baked potato as a vegetarian option and 2 times in a row they messed it up
- crab legsThe 1lb crab legs main course seemed far too small
- flavorThere was no flavor no seasoning on anything
- food qualityconcerns about food quality
- Bacardi 151they subbed-out for Bacardi 151!
- Crab legsCrab legs became a little overcooked & less tender
- Filetthe Filet resembled jerky
- Halibutchef's special Halibut(horribly seasoned)
If you're seeking a generally good meal with a focus on well-prepared steaks and flavorful sides, this place is worth a try. Just be aware that there might be occasional inconsistencies in cooking or seasoning, so manage your expectations for every single dish.
Service (7.1 out of 10)
mentioned by 83% of the guests
When it comes to service, this spot generally hits the mark with a 7.1 score, reflecting a good experience for many. Based on 221 comments, with 152 positive remarks, guests frequently praise the attentive staff, excellent service, and welcoming service. Many highlight the professional and friendly servers who go above and beyond.
However, customer satisfaction sits at a 68.8%, indicating a mixed bag for some. There are 68 negative observations, often pointing to issues like slow service, long wait times, and occasional poor communication. Some guests also noted an unwelcoming manner from staff or management, which can certainly dampen the experience.
Service
221
Reviews
68%
Satisfaction
68
negative
1
neutral
152
positive
Rating distribution
What people like
- Attentive staff
- Excellent service
- Friendly servers
What people don't like
- Slow service
- Long wait times
- Poor communication
Often praised
- serviceAnd even though I could ask the question, I would still recommend that your server advertise the price when mentioning the specials. The service at this restaurant is impeccable. We have never received any unsatisfactory service since our initial visit, which we probably could all agree is equally important as the food quality.
- staffThe staff at Charcoal Room worked together like a well-oiled machine
- serverI really enjoyed the food and the service was phenomenal. Alexander was our server and he was super nice, funny and attentive. He didn’t rush us even when the restaurant was ready to close.
- ServiceExceptional Service by our server Justin and Victor
- Justinoutstanding server, Justin. His warm, attentive, and incredibly personable service
- waiterasked the nice waiter to put it a togo bag
- hostessFrom hostess, to bartender, bus service and especially Justin.
- managerOur server was very pleasant, helpful, and attentive, and his helper was also very nice and attentive. The manager stopping by our table to chat was a nice touch. They offer a wide assortment of food, wine, and alcohol options, allowing you to spend as little or as much as you like, from an appetizer and salad to a burger and side, or go all out as we did.
- ownerThanks to the owner for trying
- server Justinour server Justin was all thumbs up
Frequently criticized
- serviceservice has been disjointed the last few times
- waiterThe staff was friendly, but the service was definitely lacking. Drinks weren’t refilled often, and it took a long time to flag down our waiter to get our check (we had to get to our show in time). The food took a pretty long time from order to table as well.
- wait timeI had to wait a long time for both my food and drinks to come out. The wait times were abysmal, even though the restaurant did not appear overly busy. The atmosphere was pleasant, rated a 4 out of 5, and the food also received a 4 out of 5.
- managementNo apologies from management and he said it was cooked in a flat top.
- managerThe manager had said that food was taking a long time because it was a busy night and the wait time was supposed to be around 30 minutes. However, this was a lie
- waiting timeMy experience at the restaurant was disappointing. The service was slow; I waited 46 minutes, even though there were many empty tables. The food was not very good considering what was paid.
- waitressOur waitress offered no apologies..nor the manager.
- DrinksThe staff was friendly, but the service was definitely lacking. Drinks weren’t refilled often, and it took a long time to flag down our waiter to get our check (we had to get to our show in time). The food took a pretty long time from order to table as well.
- GM's demeanorThe GM's demeanor was disappointing
- ServerServer was nice but appeared distracted
If you value attentive and friendly service, youll likely have a great experience here. However, be prepared for potential wait times or occasional communication hiccups, especially during busy periods. Its worth a try, but manage your expectations for consistency.
Ambience (7.3 out of 10)
mentioned by 43% of the guests
When it comes to the vibe, this spot generally hits the mark! With a solid score of 7.3 and customer satisfaction at 74.7%, guests frequently praise the atmosphere and ambiance. Many appreciate the cozy dining room, the presence of live music, and even the convenience of free parking, making for a pleasant experience, as noted in 56 positive remarks.
However, its not all perfect. Out of 75 total comments, 17 point to some drawbacks. Some diners were bothered by "casino smoke" permeating the space, while others found the "noise level" to be "loud.
" A few even mentioned issues like a "dirty menu" or general cleanliness concerns, suggesting theres a bit of room for improvement in certain areas.
Ambience
75
Reviews
74%
Satisfaction
17
negative
2
neutral
56
positive
Rating distribution
What people like
- Great atmosphere
- Cozy dining room
- Live music
What people don't like
- Casino smoke
- Loud noise level
- Cleanliness issues
Often praised
- atmosphereMy lady and I have been coming here for years now, and it's only been this last November that I was able to slow down just enough to grab a snapshot of our table before we jumped in. The atmosphere of dimmed, warm lights with pleasant music in the background really adds to the ambience. The food is always top notch.
- ambianceVery nice ambiance with energetic atmosphere
- AtmosphereAtmosphere:5
- parkingParking options:Free parking garage
- seatingthe seating was acceptable
- AmbianceAmbiance was nice & did not have a ‘casino’ feel
- booth seatingWhile Diane, our favorite server, was off last night, Justin was our incredibly knowledgeable and professional server. We love the last booth before the restrooms. The support staff is always stellar and attentive.
- casual feelhaving that casual feel
- charcoal roomI highly recommend the charcoal room
- classy steakhouse vibecaptures the classy steakhouse vibe
Frequently criticized
- atmosphereMy experience at the restaurant was a mixed bag. While the food was THE BEST, the service was slow and the atmosphere was uncomfortably too cool. Despite not being cheap, the meal was worth it.
- casino smokecasino smoke permeating the restaurant
- dining experienceThe worst dining experience ever for a fine dining place known for charcoal steaks cooked to perfection.
- dress codewhy can’t people dress up any more?
- hair on tableclothRandom black hair on our table cloth
- intoxicated mentable of 3 intoxicated men
- loudit’s loud too
- menuDirty Menu
- napkinsthe napkins smelled like wet dog
- noise levelnoise level was high
If youre seeking a generally pleasant and often cozy dining atmosphere, this place is a good bet, especially with its live music and easy parking. Just be aware that some guests have experienced issues with casino smoke or noise, which might be a dealbreaker if youre sensitive to those.
Value (4.8 out of 10)
mentioned by 22% of the guests
When it comes to value, this spot has some shining moments, particularly with its HH and weekday HH deals, which many customers found to be a superb deal and definitely worth the money. Guests appreciated the great price for the quality, often noting a reasonable price-to-quantity/quality ratio. With 13 positive remarks out of 34 total, theres a clear appreciation for certain aspects of their pricing.
However, the overall sentiment is a bit of a mixed bag, with a score of 4.8 (average) and customer satisfaction at a poor 38.2%. Many felt the general "price" was "too high" or even a "rip off, " especially for "chefs specials or when considering high-end prices that didn't meet expectations. The cost of sides and limitations on happy hour" also drew criticism, contributing to 19 negative comments.
Value
34
Reviews
38%
Satisfaction
19
negative
2
neutral
13
positive
Rating distribution
What people like
- Great HH deals
- Worth the money
- Fair price ratio
What people don't like
- High prices
- Expensive sides
- HH restrictions
Often praised
- pricesthe prices were good for what you get
- great priceMy experience at this restaurant was fantastic! I really enjoyed the food, especially considering the great price. It's definitely worth going if you are in North Las Vegas.
- priceThe price is a fair price
- pricingThe steak quality was definitely relative to the pricing. So, no complaints!
- HHHH is great
- moneydefinitely worth the money
- price-to-quantity/quality ratioWe have never received any unsatisfactory service since our initial visit, which we probably could all agree is equally important as the food quality. And, aside from the crab cake comment above, the price-to-quantity/quality ratio here is very reasonable. The décor here could use a little freshening up down the road but it's definitely not a show stopper, nor does it look old/grungy to prevent customers from eating and enjoying their time here.
- weekday HHThe weekday HH is such superb deal
Frequently criticized
- priceThe service was just okay, and the hostess was not welcoming. Above all, the food was truly terrible and definitely not worth the price. I had called to reserve for a birthday party, and the hostess mentioned they would serve the birthday person a small dessert with a candle.
- billThen I got my bill..I said I returned my dinner and I expect credit for what was not eaten because it was very bad.
- birthday compmade our birthday dinners all the more disappointing
- charged for dessertHowever, they don't sing. Surprisingly, when they served a piece of cake that the birthday person didn't even like, they charged me for it 😄. I wouldn't recommend this place, especially considering the price they charge.
- chef's specialThis was no special and overpriced at $75 each
- costdid not meet expectations given the cost of the meal
- crab legs priceNow our second visit it was 74 dollars
- happy hourrealized that they offered happy hour only at the bar area
- high-end pricesnot from a restaurant that is charging high end prices
- meal for onebasically $84.00, for a meal for one
If you're looking for a good deal, focus on their happy hour specials, which seem to offer the best value. Otherwise, be prepared for potentially high prices, especially for main dishes and sides, which might not always align with the perceived quality.
How are the prices at The Charcoal Room?
On average, you’ll spend around $79 per person – from 106 guests. That puts the restaurant in the $71–$80 category. For a Steak House in Las Vegas, that’s comfortably mid-range, maybe leaning a bit higher.
While $79 is the average, the prices are quite spread out. Many guests spend more, with a good number in the $91–$100 and even $101+ ranges, suggesting a mix of experiences from solid value to more premium choices.
Here’s a quick look at what guests spend per person, based on the latest 106 reviews.
How this restaurant’s value stacks up against similar spots in Las Vegas.
We think the pricing feels quite fair for a Steak House, especially given its location in Las Vegas. Youre getting a quality experience without necessarily breaking the bank, though theres plenty of room to splurge if you wish.
Customer Reviews: what people think about The Charcoal Room
Price per Person
- $91–$100
Service Intent
- Special Occasion
Group Type
- Family
Group Size
- Small Group
Visit Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Moderate (16–30 min.)
Noise Level
- Moderate
9
Exceptional Steakhouse Experience
We celebrated Christmas at The Charcoal Room, Santa Fé Casino, and it was a fantastic experience that lived up to the hype. The restaurant truly captures the classy steakhouse vibe with its dim lighting, fireplace, bar, dark wood paneling, and comfortable leather booths. Our server, Justin, was exceptional!
He was knowledgeable about the menu, made excellent beverage recommendations (pomegranate martinis), and was attentive without being overbearing. The food was outstanding for the most part. We started with the chilled oysters and lobster, which were fresh and perfectly presented.
For our main course, my husband and mother-in-law had the filet mignon; both were cooked to a perfect medium-rare and were incredibly flavorful and tender. The creamy whipped potatoes were a highlight, too. The shishito peppers were a new delightful touch to our steakhouse dinner.
- classy steakhouse vibe9
- server, Justin10
- beverage recommendations9
Service Intent
- Special Occasion
Visit Type
- Dine-in
Meal Type
- Dinner
9
Excellent Christmas Eve Dinner with Outstanding Service
My experience at the restaurant for an early Christmas Eve dinner was very enjoyable. From the hostess, to the bartender, and the bus service, everyone was great. However, Justin truly stood out as our server.
He provided the best welcoming service and offered great recommendations. It took a moment to realize how fortunate we were to have him, especially after reading many positive reviews about him. The Surf and Turf special was excellent.
Thank you and Merry Christmas.
- hostess8
- bartender8
- bus service8
Service Intent
- Special Occasion
Visit Type
- Dine-in
10
Exceptional Service for All Occasions
My experience at this restaurant was exceptional, largely due to the outstanding service provided by our servers, Justin and Victor. I would highly recommend this establishment for all your occasions.
- Service10
Price per Person
- $81–$90
Service Intent
- Food Exploration
Visit Type
- Dine-in
Wait Time
- Long (31+ min.)
Noise Level
- Loud
7
Great Food, Slow Service
I loved the food, it was a 5 out of 5! However, the restaurant was really crowded, which led to a high noise level and slow service. The atmosphere was rated a 4 out of 5.
- food10
- atmosphere8
- noise level3
- service4
Service Intent
- Special Occasion
Group Type
- Couple
Group Size
- Couple
Visit Type
- Dine-in
Meal Type
- Dinner
Noise Level
- Quiet
10
Exceptional Experience, Better Than T-Bones!
Our experience was fantastic, even better than T-bones! The atmosphere was more quiet and intimate, and the food quality surpassed our expectations. We consistently have great servers, and Justin, who usually takes care of us, truly loves his job, which really shines through.
The runners and assistants are very communicative and ensure everything runs smoothly. We recently ordered two surf and turfs. I like my steak well-done, and my wife is pescatarian.
I ordered both steaks super well-done, expecting them to take a while. Manager Tania and Justin went above and beyond to make sure we didn't feel forgotten, even though we weren't concerned. My wife's lobster tails were perfectly timed with the steaks and were delicious.
My steaks were perfect. Everyone there always treats us like VIPs. We are looking forward to NYE and this place is always our first choice for special occasions.
- atmosphere10
- food quality10
- servers10
What The Charcoal Room offers
Planning
- Accepts reservations
- Dinner reservations recommended
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Tourists
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Popular for
- Dinner
- Solo dining
Amenities
- Restroom
- Bar onsite
Offerings
- Healthy options
- Hard liquor
- Happy hour drinks
- Wine
- Coffee
- Beer
- Cocktails
- Alcohol
Dining options
- Dinner
- Table service
- Dessert
Service Options
- Dine-in
Parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Upscale
- Romantic
- Cozy
FAQs
Does The Charcoal Room accept reservations and are they recommended?
Yes, The Charcoal Room accepts reservations, and dinner reservations are highly recommended to ensure you secure your table for an exceptional dining experience at this Las Vegas Steak House.
What are the parking and accessibility options at The Charcoal Room?
The Charcoal Room offers a free parking lot, usually with plenty of space available for guests. The restaurant is also fully wheelchair accessible, including the entrance, parking lot, seating, and restrooms, ensuring comfort for all patrons.
How does The Charcoal Room generally perform?
The Charcoal Room holds a good overall score of **7.3** with **72.4%** customer satisfaction. Its **Food** (7.7) and **Ambience** (7.3) are well-regarded, while **Service** (7.1) is also good. **Value** (4.8) is an area where opinions are more mixed.
What can I expect from the food at The Charcoal Room?
Many guests praise the food quality, particularly the steak and other main dishes, often describing them as top-notch and flavorful. However, a few opinions mention a lack of seasoning or blandness in some items.
Is The Charcoal Room considered good value for money?
Opinions on value are mixed. While some find the prices fair for the quality, others feel the cost is high, especially for certain items or given occasional service inconsistencies.