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oChef » Subway – San Francisco
Subway - San Francisco
Photo from Subway
Subway at a glance
San Francisco Mission District
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 4 of the guests
#2322 out of 2403 places to eat in San Francisco
#50 Sandwich Shop out of 65 in San Francisco
Average
4.8 out of 10
Food
Service
Ambience
Value
114
Reviews
41.2%
Satisfaction
Often praised
- Clean Ambience
- Affordable Meals
- Healthy Options
Frequently criticized
- Poor Service
- Order Inaccuracy
- Closed Restroom
The sandwich shop Subway in San Francisco’s vibrant Mission District offers you a convenient and satisfying meal experience. Whether you’re looking for a quick bite during your lunch break or a custom-made sandwich to fuel your day, this spot has you covered.
You can easily grab your order with options like curbside pickup, dine-in, takeout, and delivery, making it perfect for any schedule. Enjoy a fresh and customizable meal tailored just for you.
Overview: Introducting Subway
This Subway location offers a mixed experience, often praised for its friendly staff and quick service, making it a convenient stop for a meal. Many appreciate the cleanliness and comfortable atmosphere, providing a pleasant setting for a quick bite.
However, some visits can be less smooth, with reports of inconsistent service, including instances of staff closing early or being less accommodating. Customers have also noted issues with orders not being quite right or ingredients being skimped on, which can detract from the overall meal.
Average
4.8
out of 10
114
Reviews
41.2%
Satisfaction
57
negative
10
neutral
47
positive
Looking at the numbers, Subway holds an average Restaurant Score of 4.8 out of 10, indicating a generally acceptable but not outstanding experience. Customer Satisfaction sits at a mixed 41.2%, suggesting a significant portion of patrons leave feeling less than fully pleased.
These figures are drawn from 114 customer observations, with 47 positive and 57 negative remarks. Delving deeper, Ambience stands out as a strong point with a score of (6.8), often described as clean and comfortable.
Value also performs reasonably at (6), offering affordable options. However, Food receives an average (5.6), with some concerns about consistency, while Service scores poorly at (3.5), highlighting areas where interactions with staff could be more reliable and positive.
What people like
- Clean, comfortable setting
- Affordable meal options
- Healthy food choices
What people don't like
- Inconsistent service quality
- Skimpy, incorrect orders
- Closed customer bathroom
If you’re seeking a quick, affordable meal in a clean environment, this Subway could be a suitable choice, especially if you prioritize healthy options. It’s a practical spot for a casual bite, particularly when the service is on point and your order is accurate.
However, be prepared for potential inconsistencies, as the Recommendation Score of 5 suggests it’s a coin toss. While some visits are smooth, others might involve less attentive service or issues with your sandwich.
It’s worth trying if convenience and budget are key, but manage expectations.
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Verdict: Our expert take on Subway
Food (5.6 out of 10)
mentioned by 58% of the guests
Many diners rave about the special sub of the day and the meatball marinara made with real beef and real pork and real Italian marinara sauce. Folks also appreciate the healthy chopped salad options and the value of refill of drinks. With 18 positive comments out of 38 total, theres a decent buzz around these items.
However, the food experience is a bit of a mixed bag, reflected in an average score of 5.6 and mixed customer satisfaction at 47.4%. Some customers complain about food quality not being up to par, with sandwiches made "half-assed" and veggies often skimped. Minimal extra meat' and incorrect orders also appear among the 13 negative comments.
Food
38
Reviews
47%
Satisfaction
13
negative
7
neutral
18
positive
Rating distribution
What people like
- Meatball marinara praised
- Fresh, healthy options
- Drink refills available
What people don't like
- Inconsistent food quality
- Skimpy veggies, meat
- Incorrect/missing orders
Often praised
- foodThe food and quantity was good.
- healthyWhile I am upset about the "Jared situation, " I can't say I hate the subs. I like them because they are quick and relatively healthy.
- ParmesanIn contrast, I also ordered the meatball marinara sandwich. This was made with real beef and real pork, topped with real Italian marinara sauce, and I chose provolone with a sprinkle of Parmesan cheese.
- free cookieget a free cookie
- healthy chopped saladI can stay on healthy chopped salad here
- meatball marinaraI got the meat ball marinara. It's real beef and real pork
- provoloneI got the provolone
- quantityThe food and quantity was good.
- real Italian marinara saucetopped with real Italian marinara sauce
- real beef and real porkIt's real beef and real pork
Frequently criticized
- sandwich" He then made a sandwich and handed it to me. To my disappointment, it was the wrong sandwich. I ended up giving it to a homeless person.
- veggieshave all your veggies skimped
- chipsdid not have chips available
- extra meatOrdered extra meat and it’s less than I’ve ever gotten
- food qualityfood quality was not up to par
- ingredientsI want to like this location. But it’s the 4th time that I’ve ordered through the Subway app, and once I received the sandwich I then find out they didn’t have the ingredients to fulfill what I ordered. This location should be removed from the subway app as they have constant supply and service issues.
- saladthey only put 6 spinach leaves in
- spinach leavesonly put 6 spinach leaves in
- veggie patty footlongAt every single stop down the assembly line the young lady decides that I DO want it toasted and takes the whole sandwich apart and starts to load it into the toaster. Of course after 3 of those the bread, patty etc are all falling to pieces. LISTEN TO THE CUSTOMER!
If youre craving a specific item like the meatball marinara or a healthy salad, you might be pleasantly surprised. However, be prepared for potential inconsistencies in food quality and portion sizes, especially regarding veggies or extra meat. Its a bit of a gamble, so manage your expectations.
Service (3.5 out of 10)
mentioned by 76% of the guests
Looking at the service, there are some glimmers of hope! Many customers praised the fast and quick service, often noting the friendly staff and attentive customer service. Based on 13 positive remarks, some even highlighted adherence to safety protocols.
While these are good signs, the overall picture, with a score of 3.5 and customer satisfaction at 24.5%, indicates significant room for improvement. However, the majority of feedback points to significant issues. With 39 negative comments, many reported closing early and unreliable hours, leading to wasted trips.
There are also frequent complaints about terrible customer service, including rude employees and long waiting periods. It seems consistency and basic operational reliability are major hurdles here.
Service
53
Reviews
24%
Satisfaction
39
negative
1
neutral
13
positive
Rating distribution
What people like
- Friendly staff
- Quick service
- Attentive service
What people don't like
- Unreliable hours
- Poor customer service
- Long waiting periods
Often praised
- servicethe young gentleman was beyond nice to me and I received such a good service from him
- customer servicecustomer service is always on point!
- fastreally fast
- fast in and outMy experience at the restaurant was a fast in and out with minimal contact. The staff was friendly.
- friendly staffFriendly staff
- glovesswitch gloves like clockwork
- listened to what I wantedThe location was great, and the service was quick. They really listened to what I wanted. Additionally, there was ample seating room, which was perfect for grabbing lunch.
- masksI was also impressed with their adherence to COVID guidelines and social distancing. They consistently wear and enforce masks and switch gloves diligently for different meat and veggie handling. The service is incredibly fast, ensuring no one's time is wasted.
- quickit's quick
- staffThe Folsom location is easily the best in the city. It boasts a huge dining room (by SF standards) and exceptional staff.
Frequently criticized
- servicethe lady didn’t want to serve us and shouted that it’s closed
- closing earlyit's constantly closing early
- SubwayWorst subway I've ever been to
- closing timethey close at 9pm but the lady didn’t want to serve us
- customer responsePoor customer response
- customer serviceTerrible customer service, particularly from some young punk
- customer service numberThere is no CS number for Subway
- customers waitingThree people waiting to be served
- employeeOne employee who knew nothing about what was going on called me a stupid B
- employeesThe employees do no wear masks
If you're looking for quick service and friendly staff, you might get lucky, but be prepared for potential disappointment. The inconsistent hours and frequent customer service issues mean this spot is a gamble. You might want to call ahead or have a backup plan.
Ambience (6.8 out of 10)
mentioned by 32% of the guests
When it comes to the vibe, this spot generally hits the mark! With a solid score of 6.8 and customer satisfaction at 70.6%, its clear many appreciate the atmosphere. Based on 12 positive remarks, guests frequently praise its great location, cleanliness, comfortable atmosphere, and ample seating room, often noting its less crowded than other places.
However, it's not all sunshine and roses. Out of 17 total comments, 3 negative observations highlight a significant issue: the bathrooms. Several customers were disappointed to find the bathrooms closed or unavailable, which definitely impacts the comfort and convenience of the space.
Ambience
17
Reviews
70%
Satisfaction
3
negative
2
neutral
12
positive
Rating distribution
What people like
- Great location
- Clean atmosphere
- Ample seating
What people don't like
- Closed bathrooms
Often praised
- locationWhat makes this subway nice is its location.
- COVID guidelinesdoing a great job with the covid guidelines
- ample seating roomThey really listened to what I wanted. Additionally, there was ample seating room, which was perfect for grabbing lunch.
- atmosphereThe Folsom location is easily the best in the city. It boasts a huge dining room (by SF standards) and exceptional staff.
- cleanlinessMy experience at this Subway location was positive. If you're a fan of Subway, you'll likely enjoy this spot because it's relatively big and clean. The atmosphere is comfortable, and it's situated in a nice location.
- comfortIf you're a fan of Subway, you'll likely enjoy this spot because it's relatively big and clean. The atmosphere is comfortable, and it's situated in a nice location. The service was correct.
- crowdedMy experience at this restaurant was that it seems relatively new to meeting attendees. It's always less crowded than other places around lunchtime.
- minimal contactMinimal contact
- placethe place was clean and open
- quiteIt's quite
Frequently criticized
- bathroomThe bathroom has been closed for 4 months
- bathroomsdoes not have bathrooms for customers
- restaurantI'm not sure if the restaurant was just not open on Saturday or closed early, but it was locked by 7pm.
If you're looking for a clean, comfortable spot with a good location and plenty of space, this place is a solid choice. Just be aware that the bathroom situation might be a dealbreaker for some, so plan accordingly before you visit.
Value (6 out of 10)
mentioned by 13% of the guests
When it comes to value, this spot seems to be a bit of a mixed bag, landing an average score of 6. Many folks appreciate that its a "cheap place" with "affordable" options, and some even highlight that "prices were accessible" and you "can get Subway right around corner from the house WITH EBT. " Based on 4 positive out of 6 total opinions, it sounds like theyre hitting the mark for many budget-conscious diners.
However, the customer satisfaction sits at a mixed 66.7%, indicating theres room for improvement. A couple of folks werent thrilled, mentioning being charged me 10 cents for a bag to go and feeling the place tries to save costs by skimping. These 2 negative opinions suggest that while the overall prices might be good, some small details around bag to go or efforts to save costs can rub people the wrong way.
Value
6
Reviews
66%
Satisfaction
2
negative
0
neutral
4
positive
Rating distribution
What people like
- Affordable prices
- EBT accessible
- Cheap place
What people don't like
- Charged for bag
- Skimping on costs
Often praised
- EBTcan get Subway right around corner from the house WITH EBT
- affordableaffordable, and healthy
- cheap placeCheap place
- pricesprices were accessible
Frequently criticized
- bag to gocharged me 10 cents for a bag to go
- save coststries to save costs by skimping
If youre looking for an affordable meal and accessibility is key, this place could be a solid choice, especially with options like EBT. Just be aware that some minor cost-saving measures might pop up, so dont expect every little thing to be free.
How are the prices at Subway?
You’re looking at roughly 14 per person – reported by 4 diners. That puts it in the $11–$20 category. For a Sandwich Shop, it’s comfortably mid-range: not a steal, but not bank-breaking either.
All 4 reported prices fall squarely in this range, showing a consistent spend around the average. With only 4 diners reporting, it’s a good indication, but keep in mind the data is still a bit limited.
Here’s a quick look at what guests spend per person, based on the latest 4 reviews. With limited data, it gives us a good indication!
How this spot’s value for money stacks up against similar restaurants in San Francisco.
We think the pricing here feels pretty fair for a mid-range sandwich shop, especially in San Francisco. Its a solid choice if youre looking for quality without breaking the bank.
Customer Reviews: what people think about Subway
Visit Type
- Quick Meal
Service Type
- Takeout
2
Disappointing Pickup Sandwich Experience
I ordered a pickup sandwich through the app, and it was clear they were skimping on ingredients. I paid for extra meat, but received less than I've ever gotten on any sandwich. The veggies were also quite minimal.
This store definitely tries to save costs by skimping on portions.
- extra meat2
- veggies3
- save costs2
Visit Type
- Delivery
Service Type
- Delivery
2
Frustrating App Order Issues
I want to like this location. But it’s the 4th time that I’ve ordered through the Subway app, and once I received the sandwich I then find out they didn’t have the ingredients to fulfill what I ordered. This location should be removed from the subway app as they have constant supply and service issues.
- ingredients2
- supply and service issues1
Visit Type
- Quick Meal
Service Type
- Dine-in
10
Amazing Subway Sub Experience!
My experience at this restaurant was fantastic. The lady who made my sandwich prepared the most amazing and perfectly crafted subway sub I've had in a long time. The place itself was clean and open, contributing to a very pleasant atmosphere.
I am very happy with my visit and will visit again.
- subway sub10
- place9
- service10
Visit Type
- Quick Meal
Service Type
- Takeout
Wait Time
- Long (31+ min.)
1
Terrible Experience, Wrong Sandwich, Rude Staff
My experience at this restaurant was extremely negative. I was told that my order, placed through the app, could not be canceled and I would not receive a refund. I was directed to call customer service, but there was no customer service number for Subway.
When I returned two weeks later to request a refund or a sandwich for what I had already paid for, I was told to contact my bank. After waiting for over an hour, one employee, who was completely unhelpful, called me a "stupid B" and accused me of having AIDS simply because I asked for the number of a customer who witnessed the entire interaction. Eventually, the owner agreed to make me a sandwich.
However, when I began to explain what I wanted, he rudely interrupted me, pointing at my face and saying, "you shut up I remember what the sandwich was. " He then made a sandwich and handed it to me. To my disappointment, it was the wrong sandwich.
I ended up giving it to a homeless person. This establishment is definitely not a place where I would recommend spending your money.
- order cancellation1
- refund1
- customer service number1
Visit Type
- Quick Meal
Service Type
- Dine-in
9
Exceptional Subway Staff and Atmosphere
You know what you’re getting at a Subway, generally. The food variations, even in different countries, are negligible. This review is based on staff and atmosphere.
The Folsom location is easily the best in the city. It boasts a huge dining room (by SF standards) and exceptional staff.
- staff10
- atmosphere9
What Subway offers
Dining options
- Catering
- Lunch
- Counter service
Service Options
- Curbside pickup
- Dine-in
- Takeout
- Delivery
FAQs
What service options are available at Subway in San Francisco?
At Subway, you have several convenient service options to choose from. You can opt for curbside pickup if you’re on the go, enjoy your meal with dine-in service, or simply grab your food with takeout. Delivery is also available for when you prefer to eat at home or work.
What dining options does Subway offer?
Subway provides flexible dining options to suit your needs. You can enjoy a delicious lunch, perfect for a midday meal. They also offer counter service for quick and efficient ordering. Additionally, catering services are available, making it easy to feed a group for any event.
Q: How is Subway generally rated by customers?
A: Subway receives an average **Restaurant Score** of **4.8** out of 10, with **Customer Satisfaction** at a mixed **41.2%**. While **Ambience** (6.8) and **Value** (6) are seen positively, **Food** (5.6) is average, and **Service** (3.5) is a notable area for improvement.
Q: What are common complaints about the service and food?
A: Customers frequently mention inconsistent service, including staff closing early or being unhelpful. Regarding food, issues often arise from incorrect orders, ingredients being skimped on, or items like chips being unavailable.
Q: What do customers appreciate most about this Subway location?
A: Patrons often highlight the clean and comfortable atmosphere, along with the convenience of affordable and healthy meal options. When service is good, it’s described as quick and friendly.