Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Subway – San Francisco
Subway - San Francisco
Photo from Subway
Subway at a glance
San Francisco Excelsior
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 14 of the guests
#2344 out of 2403 places to eat in San Francisco
#52 Sandwich Shop out of 65 in San Francisco
Average
4.5 out of 10
Food
Service
Ambience
Value
88
Reviews
33%
Satisfaction
Often praised
- Friendly staff
- Clean environment
Frequently criticized
- Poor service
- Refund issues
The restaurant, a popular Sandwich Shop in San Francisco’s Excelsior neighborhood, offers you a convenient spot for a quick and healthy bite. At Subway, you’ll find a casual atmosphere perfect for any meal, whether you’re grabbing breakfast, lunch, or dinner.
You can easily customize your order to fit your dietary needs, with plenty of vegetarian and healthy options available.
Overview: Introducting Subway
Subway presents a mixed experience, where some visits stand out for their friendly staff and efficient service. Many appreciate the cleanliness of the dining areas, contributing to a pleasant atmosphere and a generally organized store.
However, issues with horrible customer service and concerns about hygiene can detract from the overall visit. Some patrons also note inconsistencies in food preparation and perceive higher prices compared to their expectations.
Average
4.5
out of 10
88
Reviews
33%
Satisfaction
51
negative
8
neutral
29
positive
Subway holds an overall score of 4.5, placing it in the average category, yet customer satisfaction sits at a poor 33%. This notable divergence suggests that while some aspects are acceptable, a significant portion of patrons leave feeling dissatisfied.
This assessment is drawn from 88 customer comments, with 29 positive remarks and 51 negative ones. Looking closer, the Food (5.4) and Ambience (6.1) topics generally receive average marks, with many appreciating the taste of their sandwiches and the store’s cleanliness.
However, Service (3.7) is a clear area for improvement, frequently cited for its shortcomings. Value (4) also hovers in the average range, indicating that while some deals are noted, overall pricing can be a point of contention.
What people like
- Friendly, fast staff
- Clean, organized store
- Tasty sandwiches, cookies
What people don't like
- Rude customer service
- Order issues, no refunds
- Hygiene concerns
With a recommendation score of 4.6, Subway is a place that might serve its purpose for a quick bite, but it’s not consistently delivering a standout experience. If you prioritize a clean environment and a straightforward sandwich, you might find it acceptable.
However, be prepared for potential inconsistencies in service and food preparation. If customer service and value are high on your list, you might want to consider other options to avoid disappointment.
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Verdict: Our expert take on Subway
Food (5.4 out of 10)
mentioned by 56% of the guests
Many customers found the food to be quite good, with several praising the overall quality. Things like the 6" sandwich, cookies, and the sweet onion chicken teriyaki often hit the spot, with some even calling their meal excellent. Based on 22 total opinions, with 9 positive remarks, the overall score for food sits at an average 5.4, suggesting some good experiences are definitely happening.
However, it's not all sunshine and rainbows, as 10 negative comments balance out the positive. Some diners encountered issues with heavy mayo application, incorrect flatbread or egg choices, and even concerns about sub bread size or toppings quantity. The overall customer satisfaction for food is a mixed 40.9%, indicating that consistency could be improved, especially with things like meat and veggie tray freshness.
Food
22
Reviews
40%
Satisfaction
10
negative
3
neutral
9
positive
Rating distribution
What people like
- Excellent sandwiches
- Tasty cookies
- Teriyaki always on point
What people don't like
- Inconsistent order accuracy
- Skimpy portions
- Frozen vegetables
Often praised
- foodfood I had no complaints
- 2 cookieswith 2 cookies
- 6" sandwichweekly special for a "6" inch sandwich
- cookiesTasty cookies too
- drinkand a drink
- sandwichI loved the sandwich
- sandwichesMy experience at this Subway was fantastic. The employees were fast and made the sandwiches really well. I highly recommend this Subway to many of my friends.
- sweet onion chicken teriyakithe sweet onion chicken teriyaki is always on point
Frequently criticized
- egggave me egg white instead of regular egg
- flatbreadgave me a different flatbread than the one I asked for
- foodshe used her non gloved hand to touch food
- garlic bread sandwichMy experience at this restaurant was marked by horrible customer service. They refused to make a garlic bread sandwich with only veggies, stating that the garlic bread is only for meatballs. This was particularly frustrating as a different location had made one without any problem.
- local garbage heapIdeally located across from the Safeway in the Outer Mission s**ho*e (Crocker Amazon), the convenience is as unparrelled as the toilet. Preorder, take-out and delivery lead to all possibilities of dissapointment with this local garbage heap.
- mayoput the fattest glob of mayo when I asked for “a little mayo”
- meatincluding less meat
- sub breadsub bread appears to be smaller
- toppingsdefinitely put in less toppings
- veggie traythe veggie tray was too cold so some of the veggies were frozen
So, should you go for the food? Its a bit of a gamble. While some customers rave about excellent sandwiches and tasty cookies, others report frustrating inconsistencies with order accuracy and ingredient portions.
If youre feeling lucky, you might find a great meal, but be prepared for potential hiccups.
Service (3.7 out of 10)
mentioned by 88% of the guests
When it comes to service, there are definitely some shining stars! Many customers (12 positive remarks) highlighted the excellent work and customer service from employees like Vilma, who is consistently praised for being amazing, courteous, and kind. The staff is often noted for being friendly and fast, making for a lovely experience for those who encounter them.
However, the overall picture for service is quite challenging, with a score of just 3.7 (poor) and customer satisfaction at a low 26.1% (poor). A significant number of customers (33 negative remarks) reported pesimo servicio and horrible customer service. Issues include waiting time that can be excessive, rude and unprofessional employees, and frustrating order cancellation problems, making it a tough experience for many.
Service
46
Reviews
26%
Satisfaction
33
negative
1
neutral
12
positive
Rating distribution
What people like
- Excellent customer service
- Friendly, fast staff
- Amazing employee Vilma
What people don't like
- Horrible customer service
- Excessive waiting times
- Rude, unprofessional staff
Often praised
- serviceservice by the two ladies was excellent
- PelmaSandwich Artist Pelma, is kind and helpful
- VilmaVilma is such an amazing employee. Courteous and kind.
- current onesthe current ones are pretty awesome
- customer serviceVilma’s excellent customer service!!!
- employeesThe employees were fast
- excellent workexcellent work and serves here
- experienceI would still have a amazing experience
- ladyThe lady made it quickly
- staffThe location was so clean, I was actually kind of shocked. The staff were incredibly friendly and did a great job making my sandwich. I'm giving 5 stars for atmosphere and 5 stars for staff.
Frequently criticized
- servicehere the service is of the worst
- employeesThe most rude and unprofessional subway employees
- Subway workersThe worst Subway workers I have ever seen
- Uber Eats and DoorDashprioritizing ubereats and doordash
- callingI tried calling their restaurant 11 times
- canceled the ordercanceled the order and didn’t give us a refund
- cash registertouch food, cash register and money
- closing hoursStore closing hours are deceiving to customers
- closing timeclosed at 8 pm
- customer serviceHorrible customer service
If youre considering a visit, be prepared for a gamble on the service. While some staff members truly shine, the frequent complaints about long waits and rude employees mean you might face disappointment. Its a bit of a toss-up whether you'll get a good experience.
Ambience (6.1 out of 10)
mentioned by 40% of the guests
When it comes to the overall vibe, some patrons really enjoyed the atmosphere, finding the location super organized and notably clean. With 6 positive remarks out of 13 total, it seems many appreciated the pleasant atmosphere and overall cleanliness. The score for ambience sits at an 6.1, which is pretty average, though customer satisfaction is a bit more mixed at 46.2%.
However, not everyone had a great experience, with 4 negative comments highlighting some significant concerns. Issues ranged from a nasty store and a small space to serious worries about the toilet and even mentions of rats. Its clear theres room for improvement in certain areas to ensure a consistently positive environment for all.
Ambience
13
Reviews
46%
Satisfaction
4
negative
3
neutral
6
positive
Rating distribution
What people like
- Enjoyable atmosphere
- Spotless location
- Super organized site
What people don't like
- Unclean toilet
- Nasty store
- Rats concerns
Often praised
- atmospherethe atmosphere was enjoyable
- location cleanlinessthis location ever. The location was so clean I was actually kinda shocked.
- restaurantThe restaurant was clean
- storeThe store is nice and clean.
- super organizedfind this site to be super organized
Frequently criticized
- ratsI feel like they have rats too
- spacethe space inside is quite small
- storeI will Never go into that store again. Nasty.
- toiletEvery day is a new day, and luckily my local Subway knows how to screw up. Ideally located across from the Safeway in the Outer Mission s**ho*e (Crocker Amazon), the convenience is as unparrelled as the toilet. Preorder, take-out and delivery lead to all possibilities of dissapointment with this local garbage heap.
If you're seeking a potentially clean and organized spot, it might be worth a visit. However, be prepared for a mixed bag, as some experiences point to significant cleanliness issues and a cramped space that could disappoint.
Value (4 out of 10)
mentioned by 20% of the guests
When it comes to value, there are a couple of bright spots, with 2 positive remarks noting a specific deal like a 6-inch sandwich with 2 cookies and a drink for $6.99. This suggests that while not always stellar, you might find a decent offer if you look closely. The overall score for value sits at an average 4, indicating its not consistently hitting the mark.
However, the overall picture isnt great, with 4 negative remarks pointing to issues like higher prices and the inconvenience of cash payment. Customer satisfaction for value is quite low at just 28.6%, indicating many feel it's a rip off and are frustrated by problems like not getting a refund for canceled orders, based on 7 total customer observations.
Value
7
Reviews
28%
Satisfaction
4
negative
1
neutral
2
positive
Rating distribution
What people like
- Good combo price
What people don't like
- Cash payment only
- High prices
- No delivery refunds
Often praised
- $6.99for a "6" inch sandwich with 2 cookies and a drink for $6.99
- other locationGo to any other location for better prices
Frequently criticized
- cash paymentinsisted on cash payment every time
- didn’t give us a refundMy experience was extremely negative. We ordered delivery, and after an hour and a half of waiting, they canceled the order and didn’t give us a refund. I will not be ordering from there again.
- free sandwichesdon't give free sandwiches
- pricesThis place is a rip off with higher prices
If youre hunting for consistent value, this spot might disappoint, with many finding the "prices" high and policies like "cash payment" inconvenient. However, if youre aware of a specific deal, like the $6.99 sandwich combo, it could be worth a try for that particular offer. Just be cautious about potential issues with delivery refunds.
How are the prices at Subway?
On average, you’ll spend around 15 per person – from 14 guests. That puts the restaurant in the $11–$20 category. For a Sandwich Shop, that’s mid-range, maybe slightly above.
Looking at what people actually paid, most of the prices cluster right in that $11–$20 sweet spot, with a few folks spending a bit less and a couple opting for something a little pricier.
Here’s a quick look at what guests spend per person, based on the latest 14 reviews.
How this spot’s value stacks up against similar restaurants in San Francisco.
Considering it’s a Sandwich Shop in San Francisco, the pricing feels pretty fair. We think it offers a good balance for a quality quick bite.
Customer Reviews: what people think about Subway
Price per Person
- $1–$10
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Long (31+ min.)
7
Long wait, great food and atmosphere
My experience at this restaurant was a mixed bag. While the food was excellent and the atmosphere was enjoyable, the service was incredibly slow. It took 45 minutes just to get my order taken because an employee was too busy gossiping with another person.
Despite the poor service, the food itself was a 5 out of 5, and the atmosphere was also rated a 5. The wait time was between 30-60 minutes, and the price per person was between $1–10.
- food10
- atmosphere10
- wait time2
- employee gossiping2
Price per Person
- $1–$10
Visit Type
- Quick Meal
Group Size
- Solo
Service Type
- Dine-in
Meal Type
- Breakfast
Wait Time
- Immediate (0–5 min.)
Noise Level
- Quiet
9
Early Bird Special and Great Service!
My experience at this SUBWAY location was great! They open early and offer a fantastic weekly special: a 6" sandwich with 2 cookies and a drink for just $6. 99.
Sandwich Artist Pelma was incredibly kind and helpful throughout my visit. The restaurant itself was clean and had about three tables for dining in. I'd recommend being kind to Pelma, as she had everything ready to go early this morning!
Thanks to the entire SUBWAY Team!
- 6" sandwich8
- 2 cookies8
- drink8
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Short (6–15 min.)
9
Delicious Sandwich and Cookies!
My experience at the restaurant was very good. I absolutely loved the sandwich. The lady made it quickly, and I was delighted.
The cookies were also tasty.
- sandwich10
- lady9
- cookies8
Visit Type
- Quick Meal
Group Type
- Solo Dinner
Group Size
- Solo
Service Type
- Dine-in
Wait Time
- Long (31+ min.)
Noise Level
- Loud
1
Terrible Service at This Subway
My experience at this restaurant was terrible. The service was awful, and the staff who attended were very rude. Even though the place was empty, I had to wait 30 minutes to be served.
I recommend going to another Subway; the service here is the worst.
- service1
- staff1
- waiting time1
Price per Person
- $21–$30
Visit Type
- Regular Visit
Service Type
- Dine-in
Meal Type
- Breakfast
10
Vilma's Excellent Service Makes This Place a Favorite
I highly recommend this restaurant! My experience was fantastic, largely due to the amazing employee, Vilma. She was incredibly courteous and kind.
The store itself is also nice and clean. I frequent this location specifically because of Vilma’s excellent customer service.
- Vilma10
- store9
- customer service10
What Subway offers
Crowd
- Tourists
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
Popular for
- Solo dining
- Lunch
Amenities
- Restroom
Offerings
- Healthy options
- Vegetarian options
- Quick bite
Dining options
- Catering
- Breakfast
- Counter service
- Dessert
- Dinner
- Lunch
Service Options
- Curbside pickup
- Dine-in
- Takeout
- Delivery
Atmosphere
- Casual
FAQs
What dining and service options are available at Subway in San Francisco's Excelsior neighborhood?
At this Subway location, you can enjoy a variety of dining options including breakfast, lunch, dinner, and dessert, all served with counter service. For your convenience, you can choose from curbside pickup, dine-in, takeout, or delivery.
Does Subway at 4841 Mission St offer accessibility features and healthy choices?
Yes, this Subway is committed to accessibility, featuring a wheelchair accessible entrance, seating, and restroom. You’ll also find a wide range of healthy options and vegetarian choices, making it easy to find a meal that suits your preferences.
How does Subway generally perform according to customer feedback?
Subway receives an overall score of 4.5, with **Food** scoring 5.4, **Ambience** 6.1, **Value** 4, and **Service** 3.7. Customer satisfaction is 33%, indicating a significant portion of patrons leave dissatisfied.
What do customers appreciate most about Subway?
Many customers praise the **cleanliness** of the stores and the **friendly staff** who make sandwiches quickly and efficiently. The taste of the sandwiches and cookies is also frequently mentioned positively.
What are the main complaints from Subway customers?
Common complaints include **rude employees** and **horrible customer service**, issues with order accuracy or cancellations without refunds, and concerns about **hygiene** during food preparation.