Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Subway – San Francisco
Subway - San Francisco
Photo from Subway
Subway at a glance
San Francisco Financial District
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 6 of the guests
#2397 out of 2403 places to eat in San Francisco
#63 Sandwich Shop out of 65 in San Francisco
Poor
3.2 out of 10
Food
Service
Ambience
Value
81
Reviews
18.5%
Satisfaction
Often praised
- Friendly staff
- Good subs
Frequently criticized
- High pricing
- Poor hygiene
The sandwich shop Subway in San Francisco’s Financial District offers a convenient spot for a quick and healthy meal. You can easily grab a fresh sandwich or salad tailored to your preferences, making it a reliable choice for lunch, dinner, or even breakfast.
This casual eatery is known for its healthy options, perfect when you’re looking for a nutritious bite on the go.
Overview: Introducting Subway
Subway offers a quick meal option, often praised for its friendly staff and the general quality of its subs. However, some locations struggle with maintaining a clean store environment, particularly in restrooms, which can detract from the experience.
While the food itself can satisfy, concerns about overall hygiene and inconsistent service experiences have been noted. Customers have also expressed disappointment regarding perceived value, especially concerning pricing discrepancies.
Poor
3.2
out of 10
81
Reviews
18.5%
Satisfaction
60
negative
6
neutral
15
positive
Subway receives an overall restaurant score of 3.2, placing it in the poor category. This is reflected in a low customer satisfaction rate of just 18.5%, indicating significant room for improvement across the board.
These figures are drawn from 81 customer opinions, with 60 expressing negative sentiments. Digging deeper, the individual topic scores also lean towards the lower end.
While Service (3.3) and Food (3.2) are slightly higher, Ambience (2.9) and Value (2.6) lag behind. Many comments highlight issues with cleanliness and pricing, overshadowing positive remarks about specific staff members or the basic quality of the food.
What people like
- Friendly staff
- Good subs and wraps
- Clean store
What people don't like
- High pricing
- Poor hygiene
- Inconsistent service
With a recommendation score of 3.3, Subway presents a mixed bag. If you prioritize a quick, customizable meal and encounter a location with attentive staff, it might serve its purpose adequately.
However, be mindful of potential issues with pricing and store cleanliness. It’s advisable to manage expectations, as the overall customer experience suggests significant inconsistencies that could lead to disappointment.
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Verdict: Our expert take on Subway
Food (3.2 out of 10)
mentioned by 67% of the guests
When it comes to the food here, there are a few glimmers of hope! Some folks really enjoyed the subs and wraps, finding them quite good, and who doesn't love scoring a free cookie? However, with a score of just 3.2 and customer satisfaction at a low 16.1%, these 5 positive opinions are unfortunately overshadowed.
Indeed, the majority of the 20 negative opinions highlight significant issues. Many customers were disappointed by the portion size, especially when filling was forgotten or ingredients like meat and cheese were out of stock. The broccoli soup also received harsh criticism, and general sandwich making quality seems to be a recurring problem.
Food
31
Reviews
16%
Satisfaction
20
negative
6
neutral
5
positive
Rating distribution
What people like
- Good subs
- Tasty wraps
- Free cookie
What people don't like
- Small portion sizes
- Missing ingredients
- Poor sandwich making
Often praised
- appetite taken care ofhaving your appetite taken care of
- foodFood:4
- free cookiescored a free cookie
- substhe subs are good
- wrapsthe wraps are also very good
Frequently criticized
- soupnot fresh soup at all
- FoodFood:2
- breadout of bread
- broccoli soupbroccoli soup, it was so gross!
- cheddar cheesethis pic of the cheddar cheese pretty much sums it up
- cheeseout of cheese
- chicken sandwichforgot to add any filling and paying 15$ for FL and have no chicken
- cookiesthose things were rocks hard as Fak
- everythingWhen I inquired about using a coupon, I was told "No. " Furthermore, when I ordered a 6-inch sandwich, I was given one that was only 4 inches, and it was very light on everything. To top it off, when I asked for a Togo bag, the response was "it’s SAN FRANSISCO Man.
- fillingWhile I generally like Subway, this particular location was not the best. They forgot to add any filling to my sandwich, and I ended up paying $15 for just salad, with no chicken, bacon, or any other protein. It did make me laugh, so I added an extra star, but I won't be returning.
If you're considering this spot for food, be prepared for a mixed bag, leaning heavily towards disappointment. While a few items like subs and wraps might hit the spot, the high chance of poor portioning, missing ingredients, or general quality issues means you might want to manage your expectations or look elsewhere.
Service (3.3 out of 10)
mentioned by 86% of the guests
When it comes to service, there are a few glimmers of hope, with 8 positive remarks out of 35 total. Some customers praised the staff for being courteous and fast, appreciating the speed and the pleasant service from a nice gentleman. One even mentioned an employee going the extra mile, which is always a nice touch!
However, the overall sentiment paints a different picture, with a low score of 3.3 and customer satisfaction at a concerning 22.9%. A hefty 27 negative comments highlight significant issues, from worst customer service and slow service to unresponsive staff and even reports of poor management. Many felt employees didn't listen, leading to a frustrating experience.
Service
35
Reviews
22%
Satisfaction
27
negative
0
neutral
8
positive
Rating distribution
What people like
- Courteous staff
- Quick service
- Friendly employees
What people don't like
- Poor customer service
- Slow service
- Unresponsive staff
Often praised
- serviceshe checked for me before taking my order
- staffThe lady preparing the food is nice and friendly
- employeesThe gentleman who served me was very nice. This is the only Subway I've been to in the city where the employees weren't extremely rude. I appreciated the pleasant service.
- extrashe put a little extra into my regular price order for me!
- gentlemanThe gentleman the other night was very nice
- speedlooking for speed
Frequently criticized
- serviceold Asian guy asked me what I need and didn’t give me a chance to answer and just immediately said "just a minute" and just stood by the register by him self, just doing nothing, that was weird
- customer serviceWeird customer service
- ServiceService:2
- Togo bagWhen I asked for Togo bag..HE DONT EVEN DESERVE 1 ⭐️
- closing time15 min before closing time the gentlmen would not acknowledge
- cut into the lineThe staff also left one guy cut into the line
- employeeembarrass his employee in front of a customer
- experienceThat wasn’t a good experience
- gentlemanthe gentlmen would not acknowledge my presence
- give people what they ask forwhy they can’t listen and give people what they ask for
If youre considering a visit, be prepared for a mixed bag when it comes to service. While some encounters are positive, the high number of negative experiences suggests you might face slow service or unhelpful staff. Its a bit of a gamble, so manage your expectations.
Ambience (2.9 out of 10)
mentioned by 24% of the guests
It seems the ambience here has some serious room for improvement, with a score of 2.9 indicating a poor experience and customer satisfaction at a low 14.3%. However, amidst the feedback, one bright spot emerged: the clean store was appreciated. Its always a plus when a place feels tidy, even if other aspects of the atmosphere arent quite hitting the mark, as noted in 1 positive comment.
However, the overwhelming sentiment points to significant issues, with 6 negative comments painting a clear picture. Major concerns revolved around the bathroom and restrooms, often described as dirty, locked, or out of service. Poor hygiene was a recurring theme, alongside a lack of transparency in food handling, severely impacting the overall atmosphere.
Ambience
7
Reviews
14%
Satisfaction
6
negative
0
neutral
1
positive
Rating distribution
What people like
- Store was clean
What people don't like
- Dirty, locked restrooms
- Poor hygiene practices
- Lack of transparency
Often praised
- clean storethe store was very clean
Frequently criticized
- bathroombathroom is so dirty definitely it can kill customer
- hygienethe hygiene was poor
- plastic glovesShe might think it clean enough to wear the plastic gloves and did not need to wash hands after dealing with trash can.
- restroomsthe restrooms were out of service
- transparencysubway is always transparent and this guy had a metal sheet covering the food
If a clean and comfortable environment is high on your list, you might want to reconsider this spot. The hygiene and restroom issues are significant dealbreakers here. While the store itself might be clean, the overall ambience leaves much to be desired.
Value (2.6 out of 10)
mentioned by 24% of the guests
For those specifically looking for value, there's a single positive mention among 8 total, suggesting a very niche appeal. However, the overall sentiment for value is quite low, with a poor score of just 2.6. Customer satisfaction also reflects this, sitting at a poor 12.5%, indicating that finding true value here might be a challenge.
On the flip side, the majority of feedback highlights significant concerns regarding the price. Many customers felt items were overpriced, like the Grilled Chicken footlong, and were frustrated when promotion program offers or coupon discounts were denied. This often led to the feeling that it was a waste of money.
Value
8
Reviews
12%
Satisfaction
7
negative
0
neutral
1
positive
Rating distribution
What people like
What people don't like
- High prices
- Denied discounts
- Poor overall value
Often praised
- valueyou’re looking for value
Frequently criticized
- priceMy experience at this restaurant was disappointing due to the pricing. Any subway nearby will charge you less for the same thing. For example, a Grilled Chicken footlong was $11.
- Grilled Chicken footlong11.99 Grilled Chicken footlong nearby, 13.99 here
- couponWhen reminded her that there was a coupon printed on the previous receipt she denied again.
- discountShe looked at it and said it was not in the system so couldn't give the discount.
- promotion programThere is a promotion program but she said she it was gone.
- waste of moneyplease waste of money
If you're heading out specifically looking for value, this might not be your best bet. With high prices and issues with promotions and coupons, many customers felt it was a waste of money. You might find better deals elsewhere.
How are the prices at Subway?
You’re looking at roughly 15 per person – reported by 6 diners. That puts it in the $11–$20 category. For a Sandwich Shop, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most guests seem to land in that $11–$20 bracket, though a few found options in the $1–$10 range. Since this is based on a smaller number of reviews, it gives us a good indication of what to expect!
Here’s a quick look at what guests spend per person, based on the latest 6 reviews. Keep in mind, this data is limited but gives a good indication!
See how this spot stacks up against similar restaurants in San Francisco when it comes to value for money.
We think the pricing feels pretty fair for a Sandwich Shop, especially in San Francisco. Its not the cheapest bite, but it seems to offer good value for a quality meal. Wed say its a solid choice if youre looking for a reliable mid-range option.
Customer Reviews: what people think about Subway
Visit Type
- Quick Meal
Group Size
- Solo
Service Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Short (6–15 min.)
2
Disappointing Subway Experience
I visited this Subway location and ordered the chicken sandwich, which is the first one on the menu. While I generally like Subway, this particular location was not the best. They forgot to add any filling to my sandwich, and I ended up paying $15 for just salad, with no chicken, bacon, or any other protein.
It did make me laugh, so I added an extra star, but I won't be returning.
- salad5
- chicken sandwich2
- filling1
- Service2
Visit Type
- Quick Meal
2
Overpriced for Subway
My experience at this restaurant was disappointing due to the pricing. Any subway nearby will charge you less for the same thing. For example, a Grilled Chicken footlong was $11.
99 at a nearby subway, but here it was $13. 99. This significant price difference for the same item made the experience unfavorable.
- Grilled Chicken footlong2
- price2
Visit Type
- Quick Meal
Service Type
- Takeout
Meal Type
- Lunch
1
Terrible Service and Portion Size
My experience at this restaurant was quite negative due to the weird customer service. Upon entering, the staff member seemed unwilling to serve me, giving the impression that they "don’t want to make a sandwich" for me. When I inquired about using a coupon, I was told "No. " Furthermore, when I ordered a 6-inch sandwich, I was given one that was only 4 inches, and it was very light on everything.
To top it off, when I asked for a Togo bag, the response was "it’s SAN FRANSISCO Man. " This individual doesn’t even deserve 1 star.
- customer service1
- sandwich2
- everything2
Visit Type
- Quick Meal
Service Type
- Takeout
Meal Type
- Lunch
Wait Time
- Long (31+ min.)
3
Long Wait for Pick-Up Order
My experience at the restaurant involved a significant delay for my pick-up order. I placed my order at 11: 40 AM with a scheduled pick-up time of 12: 05 PM. However, I did not receive my sandwiches until 12: 40 PM.
When I arrived at the store, I was simply told to wait.
- sandwiches5
- pick-up order2
- scheduled pick-up time2
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Takeout
Meal Type
- Lunch
1
Worst Fast Food Experience Ever
My experience at this restaurant was personally the worst ever. The owner's treatment of employees was concerning, and the lack of transparency was notable. Unlike typical Subway restaurants, a metal sheet covered the food, preventing customers from seeing what they were being served or the portion sizes.
I was given only one napkin and no bag for my purchase, and the sandwich was poorly sealed with a small sticker, causing it to come apart. While the lady preparing the food was nice and friendly, the owner/manager was perceived as super cheap. Overall, this was the worst fast food experience I've ever had.
- staff7
- food1
- portion size1
- owner/manager1
What Subway offers
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
Popular for
- Solo dining
- Lunch
Amenities
- Restroom
Offerings
- Healthy options
- Quick bite
Dining options
- Dinner
- Catering
- Lunch
- Breakfast
Service Options
- Curbside pickup
- Dine-in
- Takeout
- Delivery
Atmosphere
- Casual
FAQs
Is Subway on Battery Street accessible for everyone?
Yes, the Subway at 425-D Battery St in San Francisco is designed with accessibility in mind. You’ll find a wheelchair accessible entrance, seating, and even a wheelchair accessible restroom, ensuring a comfortable visit for all patrons.
What dining options and healthy choices does this Subway location offer?
This Subway provides a range of dining options including breakfast, lunch, and dinner, alongside catering services. You can enjoy healthy options for a quick bite, with choices for dine-in, takeout, curbside pickup, or convenient delivery right to you.
What is the overall customer sentiment for Subway?
Subway has an overall restaurant score of 3.2 and a customer satisfaction rate of 18.5%. Key areas like Service (3.3), Food (3.2), Ambience (2.9), and Value (2.6) all indicate a need for improvement.
What are common customer complaints at Subway?
Customers frequently mention concerns regarding high pricing, particularly compared to other locations, and issues with store hygiene, including dirty restrooms. Inconsistent service experiences are also a recurring point of dissatisfaction.
What do customers generally appreciate about Subway?
Positive feedback often highlights the presence of friendly and helpful staff members. Some customers also appreciate the quality of the subs and wraps, finding them satisfactory for a quick meal.