Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
oChef » Subway – San Francisco
Subway - San Francisco
Photo from Subway
Subway at a glance
San Francisco Transbay
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 19 of the guests
#2349 out of 2403 places to eat in San Francisco
#53 Sandwich Shop out of 65 in San Francisco
Average
4.5 out of 10
Food
Service
Ambience
Value
156
Reviews
35.3%
Satisfaction
Often praised
- Tasty sandwiches
- Friendly staff
- Clean premises
Frequently criticized
- Pricing issues
- Slow service
- Poor atmosphere
The restaurant Subway, a popular Sandwich Shop in San Francisco’s Transbay neighborhood, offers you a convenient spot for a quick and healthy meal. You’ll find a welcoming, casual atmosphere perfect for any time of day.
Whether you’re grabbing a bite on the go or sitting down for a relaxed lunch, this spot has you covered with its fresh, customizable options, including plenty of healthy and vegetarian choices.
Overview: Introducting Subway
Subway often provides a quick meal, with many appreciating the friendly staff and general cleanliness of the premises. While the sandwiches are frequently enjoyed for their flavor, some customers have noted concerns regarding food portions and occasional service delays.
It’s a place where you might find a decent, convenient bite, but experiences can vary. Some patrons report issues with pricing transparency and the overall comfort of the dining environment, suggesting a mixed bag of experiences.
Average
4.5
out of 10
156
Reviews
35.3%
Satisfaction
93
negative
8
neutral
55
positive
Subway holds an overall score of 4.5, placing it in the average category, yet customer satisfaction sits at a poor 35.3%. This notable difference suggests that while some aspects are acceptable, a significant portion of patrons leave less than pleased.
These insights are drawn from 156 customer remarks, with 55 positive observations contrasting with 93 negative ones. Looking closer, the Food (4.9) receives the highest marks, indicating a generally positive view of the core product.
However, Service (4.4), Value (4.2), and Ambience (4.1) all fall into the average range, suggesting areas where experiences can be inconsistent or simply adequate rather than outstanding.
What people like
- Tasty sandwiches
- Friendly staff
- Clean premises
What people don't like
- Pricing/tip issues
- Slow service
- Uncomfortable atmosphere
If you’re seeking a quick, straightforward meal where the sandwiches are generally well-received and the staff is often pleasant, Subway could be a suitable choice. However, be prepared for potential inconsistencies in service speed and overall atmosphere.
With a recommendation score of 4.7, it suggests that while it serves its purpose for many, it might not consistently deliver a standout experience. It’s a practical option, but manage your expectations regarding value and environment.
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Verdict: Our expert take on Subway
Food (4.9 out of 10)
mentioned by 62% of the guests
Despite a poor customer satisfaction of just 39.3% and an average score of 4.9, there are some bright spots when it comes to the food. Many customers rave about the delicious sandwiches and appreciate the food quality and portions. In fact, 22 positive remarks highlight that everything they sell can be quite enjoyable.
However, the food experience isnt always stellar, with 30 negative remarks pointing to some significant issues. Concerns about overall quality and low-quality ingredients frequently pop up. There are also complaints about missing ingredients and even worries about genetically modified vegetables, suggesting theres definitely room for improvement in consistency and sourcing.
Food
56
Reviews
39%
Satisfaction
30
negative
4
neutral
22
positive
Rating distribution
What people like
- Delicious sandwiches
- Generous portions
- Good flavor
What people don't like
- Low quality ingredients
- Missing ingredients
- Food safety concerns
Often praised
- foodMy experience at this restaurant was great because it's the best place in San Francisco to get food at a discount. A lot of locations accept e.
- sandwichThe sandwich was made properly and was delicious
- SandwichesSandwiches taste great as always
- breakfastbreakfast everything is delicious
- chicken saladI tryed the chicken salad for the first time, I loved it
- chipotle sauceIf you are a lover of canned tuna or homemade tuna, it's good that you visit any Subway and try the tuna they offer. In my case, a tuna sandwich with chipotle sauce is the perfect way to have lunch due to its great flavor and nutritional value. This restaurant does not have restrooms available for customers.
- chipschips hit the spot
- everything they sellI really like everything they sell. I recommend it for your meals, breakfast, everything is delicious.
- flavorIf you are a lover of canned tuna or homemade tuna, it's good that you visit any Subway and try the tuna they offer. In my case, a tuna sandwich with chipotle sauce is the perfect way to have lunch due to its great flavor and nutritional value. This restaurant does not have restrooms available for customers.
- food qualityMy experience at this Subway was generally clean, with fast service and decent food. This is the only Subway I will ever eat at.
Frequently criticized
- sandwichthe sandwich I eventually received was poorly prepared
- SubwayI was told I couldn’t use a Subway coupon I received in the mail, which I found pretty ridiculous. Overall, I believe Subway is the worst.
- Veggie DelightGot really bad diarrhea, stomach pains, headache eating this sandwich
- barbecue saucedont let them tell you they dont have barbecue sauce
- flatbreadFlatbread is always supposed to be toasted
- foodFood:2
- food portionsThey don't hook it up with the food
- fountain popfountain pop have been broken for a while
- genetically modified vegetablesserving genetically modified vegetables
- high quality foodnot high quality food to begin with
When it comes to food, this spot is a bit of a gamble. While some find their sandwiches and portions satisfying, a significant number of diners are disappointed by quality and ingredient issues. If you're looking for a quick, no-frills meal and manage your expectations, you might find something you like, but be prepared for potential inconsistencies.
Service (4.4 out of 10)
mentioned by 74% of the guests
Based on 66 customer opinions, some folks have had really positive experiences, praising the quick and friendly staff, efficient employees, and fast service. There are 22 positive opinions highlighting how helpful and courteous the team can be, especially when it comes to speed and customer care. However, the overall picture is a bit challenging, with the service score sitting at an average 4.4 and customer satisfaction quite low at 33.3%, indicating a poor overall experience for many.
A significant 42 negative opinions point to issues like slow service, long lines, rude behavior, and unhelpful employees, suggesting a need for improvement in consistency.
Service
66
Reviews
33%
Satisfaction
42
negative
2
neutral
22
positive
Rating distribution
What people like
- Quick, friendly staff
- Fast service
What people don't like
- Slow service
- Rude staff
- Long wait times
Often praised
- servicethey'd get better service and bigger portions
- customer servicecustomer service they are always nice and considerate
- staffthe staff was super friendly and helpful
- counter staffalways has 2-4 counter staff
- employeesMy experience at this typical Subway was as expected in terms of the food. The employees are doing a fine job and are friendly enough. I believe if customers were more generous with tips, they might receive better service and larger portions.
- fast, efficientalways fast, efficient and very friendly.
- friendlyalways fast, efficient and very friendly.
- lady that works on the weekdaysThe lady that works on the weekdays is awesome.
- older Filipino guyThe older Filipino guy that works there is always fast, efficient and very friendly.
- quick and friendlyThe staff are quick and friendly
Frequently criticized
- customer serviceThe sandwiches were good as usual, which is always a plus. However, I am compelled to comment on the quality of customer service. Asking for a few extra napkins should not be a problem, especially when you are only given one per sandwich.
- serviceMy experience at the restaurant was marked by very slowly service. Other people gave up and left, and I would have never been served if I hadn't waited.
- waiting timeOther people gave up and left, and I would have never been served if I hadn't waited. It was a frustratingly long wait.
- orderI placed an order today with order number 23E5B4FB-D1. I accidentally placed my order at your location and tried calling multiple times to cancel it. I apologize for using up your ingredients.
- staffThe staff doesn’t care
- Subway couponMy experience at Subway was quite negative. I was told I couldn’t use a Subway coupon I received in the mail, which I found pretty ridiculous. Overall, I believe Subway is the worst.
- bread and cheese choiceyou messed up my bread and cheese choice
- callingtried calling many times
- cashier scolded mecashier scolded me for attempting to use a coupon
- checkout machinethe staff here blames the checkout machine
If youre lucky, you might get quick and friendly service, but be prepared for potential long waits or rude interactions. Its a bit of a gamble, so manage your expectations if you decide to visit.
Ambience (4.1 out of 10)
mentioned by 32% of the guests
Looking at the ambience, there are some bright spots, with 7 positive remarks out of 22 total. Many guests have enjoyed a peaceful atmosphere and praised the cleanliness of the store front and inside. It seems some visitors can find a quiet moment here, which is always a plus for a meal out.
However, the overall sentiment for the atmosphere is quite challenging, reflected in an average score of 4.1 and a poor customer satisfaction of just 31.8%. With 14 negative comments, significant concerns include an unsanitary environment, a problematic location, and the presence of homeless people. Issues with the A/C, difficult parking, and the lack of restrooms also frequently come up.
Ambience
22
Reviews
31%
Satisfaction
14
negative
1
neutral
7
positive
Rating distribution
What people like
- Cleanliness
- Peaceful atmosphere
What people don't like
- Unsanitary conditions
- Homeless presence
- No customer restrooms
Often praised
- peaceenjoy my meal in peace
- atmosphereThe atmosphere is always good where you can eat in peace at times
- clean friendlyThe staff was clean and friendly
- cleanlinessMy experience at this Subway was generally clean, with fast service and decent food. This is the only Subway I will ever eat at.
- insideMy experience at this Subway was very positive. It's a cool Subway that wasn't very busy, with a clean store front and inside. The sandwich was made properly and was delicious.
- store frontMy experience at this Subway was very positive. It's a cool Subway that wasn't very busy, with a clean store front and inside. The sandwich was made properly and was delicious.
Frequently criticized
- atmosphereThe downside is the homeless (dirty and smelly)
- A/CThis place needs to turn on the A/C.
- ParkingParking is dastardly
- doorI had an experience where the restaurant's stated hours were incorrect. They said they were open until 1 AM, but when I arrived at 11 PM, the door was locked and the staff informed me they were closed. It would be helpful if they could change their hours to accurately reflect when they are actually open.
- heatIt's hot and stuffy in there
- homelesshomeless (dirty and smelly) who take a cup from the trash
- homeless peoplehomeless people in there yelling sometimes
- locationit’s a horrible subway location
- nuisancewithout (smelly) nuisance
- packed during lunch timealways packed during lunch time
If you're looking for a quick, peaceful bite and catch it on a good day, you might find the cleanliness appealing. However, be prepared for potential issues with the location, comfort, and basic amenities like restrooms, which significantly impact the overall experience for many.
Value (4.2 out of 10)
mentioned by 16% of the guests
Looking at value, some customers genuinely find this place offers a best deal for food, praising the discount opportunities and decent prices, especially since they accept e. B. T.
These positive experiences, based on 4 opinions, contribute to an overall average score of 4.2 for value. However, the picture isn't entirely rosy. A significant number of guests, 7 out of 12 total, reported issues like unauthorized tips, an expensive slice of beef, and cash register errors.
Frustrations with BOGO promotions also arise, leading to a poor customer satisfaction of just 33.3%, which starkly contrasts with the average score.
Value
12
Reviews
33%
Satisfaction
7
negative
1
neutral
4
positive
Rating distribution
What people like
- Best food deal
- Offers discounts
- Accepts EBT
What people don't like
- Unauthorized tips
- Price discrepancies
- Promotion issues
Often praised
- best deal for foodbest deal for food in the area lol
- discountMy experience at this restaurant was great because it's the best place in San Francisco to get food at a discount. A lot of locations accept e.
- e.b.t.locations accept e.b.t.
- pricesfor decent prices
Frequently criticized
- BOGO promotionthis branch was an eligible location for the BOGO promotion
- cash registerThe cash register rings up prices that are higher
- credit card tipsowner keeps ALL tips applied on a credit card
- purchaseonce I made the purchase, it always gets cancelled
- slice of beefMost expensive slice of beef I’ve ever paid
- tipCharged me a $3.33 tip without my permission
- tipsMy experience at this Subway was typical for a Subway. However, I was put off when I discovered that the owner does NOT distribute any of the tips applied on a credit card to the employees. This is literally theft!
If you're seeking a best deal for food and can leverage discounts or e. B. T.
, you might find some value here. However, be cautious of potential issues with tips and cash register accuracy, as many customers felt the final price was too high.
How are the prices at Subway?
On average, you’ll spend around 13 per person – from 19 guests. That puts the restaurant in the $11–$20 category. For a Sandwich Shop, that’s mid-range, maybe slightly above.
Looking at what people actually spent, most diners found themselves in the $11–$20 bracket, which aligns perfectly with the average. There’s a good mix though, with quite a few enjoying a cheaper bite in the $1–$10 range, and a few others opting for something a bit more substantial, pushing into the $21–$30 category.
Here’s a quick look at what guests spend per person, based on the latest 19 reviews.
How this Sandwich Shop’s value stacks up against similar spots in San Francisco.
Overall, we think the pricing feels quite fair for a Sandwich Shop, especially considering it’s in San Francisco. It offers good value for a quality bite without breaking the bank.
Customer Reviews: what people think about Subway
Visit Type
- Quick Meal
Meal Type
- Lunch
2
Disappointing Subway Experience
My recent Subway experience was thoroughly disappointing. The customer service was abysmal, marked by an unhelpful and indifferent employee. Adding to this, my desired order was unavailable, and the sandwich I eventually received was poorly prepared with low-quality ingredients.
Overall, it was a very negative experience.
- customer service1
- unhelpful and indifferent employee1
- sandwich2
Visit Type
- Quick Meal
2
Pricing and Maintenance Issues
My experience at this restaurant had a few problems. The cash register rang up prices that were higher than the posted menu prices. Additionally, some items, like the fountain pop, have been broken for a while.
- cash register2
- fountain pop3
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Long (31+ min.)
2
Slow Service, Closing Time Rush
My experience at the restaurant was marked by slow service. One worker took 20 minutes to make a sandwich and stalled until 9: 30 PM, which is the closing time.
- sandwich5
- slow service2
- closing time3
Visit Type
- Quick Meal
Service Type
- Dine-in
2
BOGO Promotion Issues at This Branch
I understand that promotions can vary between different branches. However, this particular branch was listed as an eligible location for the BOGO promotion on the app. Despite this, every time I made a purchase using the promotion, it was subsequently cancelled.
This has happened multiple times, and the staff here attributes the problem to the checkout machine.
- BOGO promotion2
- purchase2
- checkout machine3
Price per Person
- $11–$20
Visit Type
- Quick Meal
Meal Type
- Dinner
2
Missing Ingredients and Wrong Bread
My experience at this restaurant was disappointing. I ordered 2 sandwiches and a protein bowl. Unfortunately, every item had missing ingredients and the wrong bread was used for the sandwiches.
I highly recommend going to any other store in the area.
- missing ingredients2
- wrong bread2
- protein bowl2
What Subway offers
Crowd
- Tourists
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
Popular for
- Solo dining
- Lunch
Offerings
- Healthy options
- Vegetarian options
- Quick bite
Dining options
- Catering
- Breakfast
- Counter service
- Dinner
- Lunch
Service Options
- Curbside pickup
- Dine-in
- Takeout
- Delivery
Atmosphere
- Casual
FAQs
What accessibility features does Subway in Transbay offer?
At Subway in San Francisco’s Transbay neighborhood, you’ll find a commitment to inclusivity. The location provides both a wheelchair accessible entrance and wheelchair accessible seating, ensuring a comfortable experience for all guests who visit.
What dining options and service types are available at this Subway location?
This Subway offers a wide range of dining flexibility. You can enjoy breakfast, lunch, or dinner, with options for counter service, catering, dine-in, takeout, curbside pickup, and even delivery for your convenience.
How does Subway generally perform according to customer feedback?
Subway has an overall score of 4.5, indicating an average performance, but customer satisfaction is poor at 35.3%. While Food (4.9) is highly rated, Service (4.4), Value (4.2), and Ambience (4.1) are considered average.
What do customers appreciate most about Subway?
Customers frequently praise the tasty sandwiches, the friendly and efficient staff, and the general cleanliness of the restaurant’s premises.
What are some common complaints from Subway customers?
Common complaints include issues with pricing, such as unexpected charges or problems with promotions and tips. Customers also report slow service and an occasionally uncomfortable or unkempt atmosphere.