Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
oChef » Subway – San Francisco
Subway - San Francisco
Photo from Subway
Subway at a glance
San Francisco Fisherman’s Wharf
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 25 of the guests
#2335 out of 2403 places to eat in San Francisco
#51 Sandwich Shop out of 65 in San Francisco
Average
4.7 out of 10
Food
Service
Ambience
Value
136
Reviews
41.2%
Satisfaction
Often praised
- Clean atmosphere
- Fresh subs
- Friendly service
Frequently criticized
- Inconsistent service
- Misleading deals
- Inconsistent food
The sandwich shop Subway in San Francisco’s vibrant Fisherman’s Wharf neighborhood offers you a convenient spot for a quick and satisfying meal. You’ll find a welcoming, casual atmosphere perfect for grabbing a bite.
This location is well-known for its healthy options, making it a great choice when you’re looking for a fresh and customizable meal. Whether you’re dining in or taking your food to go, you can expect a straightforward and efficient experience.
Overview: Introducting Subway
Subway offers a mixed experience, with many appreciating the fresh ingredients and the effort put into making delicious subs. The atmosphere is often noted for being clean and tidy, providing a comfortable spot for a quick meal.
However, some visits are marred by concerns regarding rude service and perceived issues with Meal of the Day deals. It seems consistency in both customer interaction and pricing transparency can be a challenge here.
Average
4.7
out of 10
136
Reviews
41.2%
Satisfaction
76
negative
4
neutral
56
positive
Looking at the numbers, Subway holds a 4.7 out of 10 overall, with Customer Satisfaction at a mixed 41.2%. This reflects a somewhat uneven experience, supported by 136 customer remarks, where negative feedback slightly outweighs positive, with 76 negative comments compared to 56 positive.
Digging deeper, the Ambience (7.2) stands out as a strong point, often described as clean and welcoming. Food (6) is generally average, with some enjoying the offerings while others find issues.
However, Service (3.9) and Value (3.4) appear to be significant areas needing attention, frequently drawing criticism from patrons.
What people like
- Clean, welcoming atmosphere
- Delicious, fresh subs
- Friendly, quick service
What people don't like
- Inconsistent service quality
- Misleading pricing deals
- Inconsistent food quality
With a Recommendation Score of 4.9, Subway presents itself as a convenient option, particularly if you value a clean setting and enjoy their core sandwich offerings. It might be a suitable stop for a quick, straightforward meal.
However, be mindful of potential inconsistencies in service and pricing. If you’re seeking a consistently smooth experience or clear value, you might find it a bit hit-or-miss.
It’s worth considering if you’re in the area and know what to expect.
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Verdict: Our expert take on Subway
Food (6 out of 10)
mentioned by 50% of the guests
When it comes to the food, many folks are quite pleased, with 19 positive remarks out of 34 total. Guests often rave about the fresh ingredients, delicious subs, and even an amazing footlong churro. The overall score for food sits at an average 6, suggesting a decent experience for many.
However, its not all sunshine and rainbows, as 13 negative comments point to some areas needing attention. Some diners encountered issues like old bread, frozen cold sandwiches, or food that was simply too salty. This contributes to a mixed 55.9% customer satisfaction, indicating theres room for improvement.
Food
34
Reviews
55%
Satisfaction
13
negative
2
neutral
19
positive
Rating distribution
What people like
- Fresh ingredients used
- Delicious subs served
- Amazing footlong churro
What people don't like
- Bread was old
- Sandwiches served cold
- Food was salty
Often praised
- foodMy experience at the restaurant was fantastic! The service was excellent, and the food was top-notch. We also had the opportunity to try the footlong churro, which was absolutely amazing.
- subsmakes the subs so pretty and tasty
- FoodFood:5
- buffalo chicken footlongbest buffalo chicken footlong I’ve ever had
- chip selectionThe two lady employees were quick. The ice machine works, and the chip selection is good. There were plenty of seats, and they even validate your parking ticket.
- delicious subsThe staff was incredibly friendly and efficient, serving me as fast and convenient as possible. I highly recommend visiting for the delicious subs :)
- footlong churrofootlong churro which was amazing
- fresh ingredientssuch fresh ingredients
- good sandwichesMy experience was characterized by quick service and good sandwiches. For those looking for the location, Google Maps might show a street corner.
- ice machineIce machine works
Frequently criticized
- breadThe sandwich was frozen cold when I received it. They didn't even oven the bread, and the cheese was not at all melted. Additionally, the lady serving seemed rude to other customers.
- Footlong TunaFootlong Tuna,but was so salty couldn’t manage to eat it
- Philly cheesesteakordered for 6’ Philly cheesesteak but was charged for a footlong
- cheesecheese was not at all melted
- chicken salad wrapunable to make menu items such as the chicken salad wrap
- chips and drinkAt no point did she inform me that the BMT was not part of the deal. When I went to pay, I was charged $43 — full price — and then they told me the BMT wasn’t included, so they refused to give me the third chips and drink. Even on the receipt, it shows I was charged regular prices, not any special deal.
- menu itemsThey can't make the menu items
- saltyso salty couldn’t manage to eat it
- sandwichsandwich was frozen cold
- saucea small strip of sauce
If you're looking for a quick bite with potentially fresh ingredients and tasty subs, it might be worth a try. Just be aware that some experiences have been marred by issues like stale bread or cold food, so manage your expectations.
Service (3.9 out of 10)
mentioned by 98% of the guests
Customers occasionally praise the staff for being friendly, respectful, and quick, with some highlighting quick service and accommodating employees like Susimiah. There are 25 positive observations, noting how some employees take pride in their work, ensuring a good experience for many. However, the overall service experience seems to struggle, with a score of just 3.9 and customer satisfaction at a low 31.3%.
With 54 negative observations out of 80 total, many report rude staff, slow service, and an unprofessional atmosphere, including issues like incorrect orders and excessive wait times.
Service
80
Reviews
31%
Satisfaction
54
negative
1
neutral
25
positive
Rating distribution
What people like
- Friendly staff
- Quick service
- Accommodating employees
What people don't like
- Rude staff behavior
- Excessively slow service
- Unprofessional atmosphere
Often praised
- serviceExcellent service from a young lady assembled my sandwiches
- staffstaff were incredibly friendly and welcoming
- SandishSandish served like 12 different people as I ate
- ServiceService:5
- SusimiahSusimiah was wonderful and very accommodating
- customer serviceCustomer service was good.
- employeesThe employees were friendly
- experiencecould not have asked for a better experience
- fast and convenientserve you as fast and convenient
- group needsaccommodating to our group of 6 peoples needs
Frequently criticized
- serviceMy experience at this restaurant was overwhelmingly negative due to the rude service. I truly regret not taking the time to read other reviews before visiting.
- staffUpon arrival, I noticed that the tables were dirty. Furthermore, the staff were observed using their phones while preparing sandwiches, which is a significant concern regarding hygiene and professionalism.
- waiting timeMy experience at the restaurant was characterized by poor and slow service. Despite being advertised as fast food, it took about 30 minutes for the staff to attend to customers, as they were preoccupied with personal conversations. I do not recommend this place.
- employeeI clearly told the employee I wanted 3 Meal of the Day items: 2 Turkey, 1 BMT. At no point did she inform me that the BMT was not part of the deal. When I went to pay, I was charged $43 — full price — and then they told me the BMT wasn’t included, so they refused to give me the third chips and drink.
- Customer friendlinessCustomer friendliness is highly valued here... not
- attention to customersthere was no attention to customers
- boss/store managerlaughed at by the boss/store manager
- closed before timethey were closed before time
- closed right nowthe restaurant was closed right now at 9:24
- closing earlytold he was closing early
If you're looking for consistently quick and friendly service, this spot might disappoint more often than not. While some experiences are positive, the high number of complaints about slow and rude service suggests you might want to manage your expectations or consider other options.
Ambience (7.2 out of 10)
mentioned by 22% of the guests
When it comes to the vibe, this spot generally hits the mark, scoring a solid 7.2. Customers are pretty happy, with satisfaction at 76.9%, reflecting a good experience for most. Many folks rave about the clean and tidy and welcoming environment, often calling it a great meeting place with a pleasant atmosphere and plenty of seats.
These positive remarks come from 10 out of 13 comments. However, not everyone is completely charmed. A few voices, 3 out of 13, point out some areas for improvement.
Concerns include an unprofessional atmosphere and the fact that the location is in a desolate shopping center. There were also mentions of dirty tables, suggesting that cleanliness isn't always consistent.
Ambience
13
Reviews
76%
Satisfaction
3
negative
0
neutral
10
positive
Rating distribution
What people like
- Clean and tidy
- Welcoming environment
- Plenty of seats
What people don't like
- Unprofessional atmosphere
- Dirty tables
- Desolate location
Often praised
- AtmosphereAtmosphere:5
- atmospherethe atmosphere was excellent, rated a 5
- clean and tidyvery clean and tidy
- cleanlinessone of the cleaner and secure locations in this area
- locationGreat location inside the Safeway Mall with free parking validation
- meeting placea great place a meeting place
- mixture of racesa mixture race people
- restaurantI couldn't have asked for a better experience. The food is fresh, the restaurant is clean, and the staff was incredibly accommodating, preparing my food absolutely perfect. I visit San Francisco quite often, and this will definitely be my regular lunch place.
- seatsPlenty of seats
- welcoming environmentI accidentally left my wallet behind, and when I called, they were more than willing to send it back without any trouble, which I am very thankful for. The Subway was also very clean and tidy, creating a welcoming environment.
Frequently criticized
- desolate shopping centerSubway is in a desolate shopping center.
- tablesthe tables were dirty
- unprofessional atmosphereMost concerning was the unprofessional atmosphere
If youre looking for a generally clean and welcoming spot with a good atmosphere, youll likely be pleased. Just be aware that a few visitors found the overall vibe a bit unprofessional or the location less than ideal, so manage your expectations on that front.
Value (3.4 out of 10)
mentioned by 12% of the guests
When it comes to value, there are a couple of bright spots! Customers appreciate that this place still accepts paper coupons and even validates your parking ticket, which can definitely help save a few bucks. These small gestures were noted in 2 positive remarks out of 9 total, showing some effort to offer value.
However, the overall picture for value is quite challenging, reflected in a low score of 3.4 and a poor customer satisfaction of just 22.2%. Many feel the price is too high, especially with misleading Meal of the Day deals that customers claim are fake ads. With 6 negative comments, there's a strong sentiment of being overcharged and disappointed.
Value
9
Reviews
22%
Satisfaction
6
negative
1
neutral
2
positive
Rating distribution
What people like
- Accepts paper coupons
- Validates parking tickets
What people don't like
- High prices
- Deceptive deals
- Charged full price
Often praised
- paper couponsthey still accept paper coupons!
- parking ticketthey validate your parking ticket
Frequently criticized
- Meal of the Day dealsIt felt like a total scam. They advertise two big “Meal of the Day” deals, but in reality, there is no deal. I clearly told the employee I wanted 3 Meal of the Day items: 2 Turkey, 1 BMT.
- charged $43At no point did she inform me that the BMT was not part of the deal. When I went to pay, I was charged $43 — full price — and then they told me the BMT wasn’t included, so they refused to give me the third chips and drink. Even on the receipt, it shows I was charged regular prices, not any special deal.
- fake adsEven on the receipt, it shows I was charged regular prices, not any special deal. So if there’s no real deal, then don’t lie to customers with fake ads. That’s false advertising.
- pricecharged for a footlong, at least 5$ difference in price
- pricesPrices are high for a subway
- receiptWhen I went to pay, I was charged $43 — full price — and then they told me the BMT wasn’t included, so they refused to give me the third chips and drink. Even on the receipt, it shows I was charged regular prices, not any special deal. So if there’s no real deal, then don’t lie to customers with fake ads.
If you're looking for great value, this might not be your best bet, as many feel the prices are high and deals are misleading. While they do offer some small perks like coupon acceptance, be prepared to pay full price and double-check any advertised specials to avoid disappointment.
How are the prices at Subway?
You’re looking at roughly 13 $ per person – reported by 25 diners. That puts it in the $11–$20 category. For a Sandwich Shop, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at the full picture, most diners (16 out of 25) are spending in that $11–$20 sweet spot. There are also some budget-friendly options below 10 $ (8 diners), and just one person opted for something a bit pricier, showing a good mix but a clear focus on that mid-range.
Here’s a quick look at what guests spend per person, based on the latest 25 reviews.
A comparison of value for money at this restaurant versus similar spots in San Francisco.
Overall, we think the pricing feels quite fair for a Sandwich Shop, especially given the range of options available. It hits a sweet spot for value.
Customer Reviews: what people think about Subway
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
2
Frozen sandwich, rude service
My experience at the restaurant was disappointing. The sandwich was frozen cold when I received it. They didn't even oven the bread, and the cheese was not at all melted.
Additionally, the lady serving seemed rude to other customers.
- sandwich2
- bread1
- cheese1
Price per Person
- $11–$20
Visit Type
- Quick Meal
Group Size
- Solo
Service Type
- Dine-in
Wait Time
- Long (31+ min.)
Noise Level
- Quiet
2
Poor Service, Long Wait Time
My experience at the restaurant was characterized by poor and slow service. Despite being advertised as fast food, it took about 30 minutes for the staff to attend to customers, as they were preoccupied with personal conversations. I do not recommend this place.
- service1
- attention to customers1
- waiting time1
Wait Time
- Long (31+ min.)
2
Slow Service, Unpleasant Experience
My experience at the restaurant was not very good. The service was very slowly, and I'm sure nobody likes this kind of customer service.
- customer service2
- service2
Visit Type
- Quick Meal
Group Type
- Family
Group Size
- Small Group
Service Type
- Takeout
Meal Type
- Lunch
8
Good Sandwiches and Service
My family stopped by the subway to get a sandwich. The customer service was good. We got a turkey sandwich and a tuna sandwich.
- customer service7
- turkey sandwich7
- tuna sandwich7
Visit Type
- Quick Meal
Group Type
- Large Group
Group Size
- Large Group
Service Type
- Takeout
Meal Type
- Lunch
Wait Time
- Short (6–15 min.)
9
Quick and Efficient Sandwich Order
My experience at the restaurant was centered around a large order for our bicycle race staff. They were able to fill a 40-sandwich order for our bicycle race staff quickly and efficiently. This was for lunch.
- sandwich order9
- quickly and efficiently10
What Subway offers
Crowd
- Tourists
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Solo dining
- Lunch
Offerings
- Healthy options
- Vegetarian options
- Quick bite
Dining options
- Breakfast
- Counter service
- Dessert
- Dinner
- Lunch
Service Options
- No-contact delivery
- Takeout
- Curbside pickup
- Dine-in
- Delivery
Atmosphere
- Casual
FAQs
Is Subway in Fisherman's Wharf accessible for everyone?
Yes, this Subway location is designed with accessibility in mind. You’ll find a wheelchair accessible entrance, a wheelchair accessible parking lot, and wheelchair accessible seating, ensuring a comfortable visit for all guests.
What kind of dining options and meals does Subway offer you?
At Subway, you can enjoy a quick bite with healthy and vegetarian options. They serve breakfast, lunch, and dinner, plus dessert. You can choose from dine-in, takeout, delivery, no-contact delivery, or curbside pickup, offering you maximum convenience.
How does Subway rate overall?
Subway has an overall score of **4.7** out of 10, with **Customer Satisfaction** at **41.2%**. While **Ambience** (7.2) is good and **Food** (6) is average, **Service** (3.9) and **Value** (3.4) are areas that frequently receive criticism.
What do customers appreciate most about Subway?
Customers often highlight the **clean and tidy** atmosphere, the **fresh ingredients** used in their subs, and occasionally praise the **friendly and efficient staff**. Some also appreciate amenities like parking validation.
What are the main concerns customers have at Subway?
Key concerns include **inconsistent service**, with reports of rudeness or slow attention. Many also express frustration over **misleading pricing** or **Meal of the Day deals** that don’t apply as advertised, alongside occasional issues with food quality.