Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Subway – San Diego
Subway - San Diego
Photo from Subway
Subway at a glance
San Diego Rancho Peñasquitos
- 🥪 Sandwich Shop
$$
Price per Person $21–$30
mentioned by 22 of the guests
#735 out of 755 places to eat in San Diego
#35 Sandwich Shop out of 39 in San Diego
Poor
3.6 out of 10
Food
Service
Ambience
Value
215
Reviews
26%
Satisfaction
Often praised
- Friendly staff
- Good sandwiches
- Clean store
Frequently criticized
- Poor service
- Wrong orders
- Bad deals
The sandwich shop Subway in San Diego’s Rancho Peñasquitos neighborhood offers a convenient and satisfying quick bite experience. You’ll find a casual atmosphere perfect for a relaxed meal, whether you’re grabbing lunch or dinner.
This location is known for its diverse menu, including healthy options and dedicated choices for vegetarians and vegans, ensuring there’s something for everyone.
Overview: Introducting Subway
Subway offers a quick bite where the experience can vary quite a bit. Many customers appreciate the generally friendly staff and the ability to get a sandwich made with fresh veggies.
However, some visits are marred by issues with order accuracy or inconsistent service. While the food itself often receives decent remarks, particularly for its sandwich options, there are notable concerns regarding value and the overall consistency of the experience.
It seems that a good visit often hinges on the specific employees and their attention to detail.
Poor
3.6
out of 10
215
Reviews
26%
Satisfaction
147
negative
12
neutral
56
positive
Looking at the numbers, Subway registers an overall restaurant score of 3.6 out of 10, which falls into the poor category. This is further reflected in a low Customer Satisfaction rate of just 26%, indicating significant room for improvement across the board.
These figures are drawn from 215 customer opinions, with 56 positive and 147 negative remarks. Delving deeper, Food (4.2) is the strongest area, though still in the average range, with customers often finding the sandwiches satisfactory.
However, Service (3.2) and Value (3.3) both score poorly, suggesting frequent issues with staff interactions and perceived cost-effectiveness. The Ambience (5.3) is noted for its cleanliness, standing out as a relatively positive aspect.
What people like
- Friendly service
- Decent sandwich options
- Clean environment
What people don't like
- Inconsistent service
- Order accuracy issues
- Value discrepancies
Given the 3.6 recommendation score, Subway presents a mixed bag. If you’re looking for a quick, customizable sandwich and catch them on a good day with attentive staff, you might have a perfectly fine experience.
The cleanliness is a plus, and the food can be decent. However, be prepared for potential inconsistencies in service, order accuracy, and value.
It’s a place that might disappoint if you’re expecting a consistently smooth experience or clear-cut deals. Consider it for a convenient, no-frills meal, but manage your expectations.
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Verdict: Our expert take on Subway
Food (4.2 out of 10)
mentioned by 65% of the guests
When it comes to the food, it seems like a bit of a mixed bag, with a score of 4.2 which is pretty average, and customer satisfaction sitting at a rather poor 30%. Some folks really enjoyed the delicious turkey sandwich with fresh veggies, and the healthy new juice drinks were a hit! There are 21 positive remarks out of 70 total, often praising items like hot Roast Beef and provolone cheese, or a good 12-inch sub.
However, many customers faced issues, with 40 negative comments highlighting problems like stale turkey, chewy or burnt bread, and inconsistent food quality. Missing toppings, incorrect orders, and small food portions were also common complaints. It sounds like the execution can be quite hit-or-miss, with some finding the customization difficult and the overall experience frustrating.
Food
70
Reviews
30%
Satisfaction
40
negative
9
neutral
21
positive
Rating distribution
What people like
- Delicious turkey sandwich
- Fresh veggies
- Healthy juice drinks
What people don't like
- Stale, burnt bread
- Inconsistent food quality
- Missing toppings
Often praised
- sandwichSandwich was good
- foodthe food itself was decent
- 12 inch hot subwith a 12 inch hot sub
- 12 inch sub12 inch sub for $6
- MeatballIt's a coin toss Meatball or Roast Beef.
- TunaTuna was good
- chips, drinks, cookiesChips, drinks. Cookies available.
- fresh veggiesThe service was fast and the staff were polite and smiling. I really enjoyed the delicious turkey sandwich, which was made with fresh veggies. I also tried their healthy new juice drinks, specifically the watermelon and cucumber, and they were a hit!
- healthy foodgood healthy food
- hot Roast Beef and provolone cheeseThey have the best hot Roast Beef and provalone cheese.
Frequently criticized
- sandwichsandwich that was supposed to come with it, but they had failed to put it on his sandwich
- breadthe bread isn't as good as it used to be
- foodfood I order every time is inconsistent
- sandwichescheese was missing ALL of the sandwiches we ordered
- avocadothrow half an avocado at a customer
- baconpaid 2.10$ extra for the bacon but didn’t get any
- burnt breadthis was made like a hotdog with burnt bread
- cheesecheese was missing ALL of the sandwiches
- customizationseemed easy enough to customize but apparently not
- double meat and extra cheeseordered double meat and extra cheese but received none
If youre craving a specific sandwich like the hot roast beef or a fresh turkey sub, you might get lucky with a good one. However, be prepared for potential inconsistencies in quality, from the bread to the toppings. It might be worth a try if youre not too particular, but don't expect perfection every time.
Service (3.2 out of 10)
mentioned by 89% of the guests
Despite some challenges, many guests have praised the service, with 30 positive remarks highlighting the friendly staff and their efficient preparation of orders. Customers often mention excellent service and a pleasant customer experience, with some even noting quick in and out visits thanks to attentive employees. However, the overall sentiment for service is quite low, reflected in a score of just 3.2 and a customer satisfaction of 22.9%, both considered poor.
A staggering 98 negative comments point to issues like rude staff, slow service, and long wait times. Many also reported poor customer service attitude and unprofessional employees, often leading to frustration.
Service
131
Reviews
22%
Satisfaction
98
negative
3
neutral
30
positive
Rating distribution
What people like
- Friendly staff
- Efficient service
- Great customer service
What people don't like
- Rude staff
- Slow service
- Long waits
Often praised
- employeeThe customer service was amazing, and she was very friendly and professional. She made our sandwiches correctly, quickly, and they were yummy, all while being conversational. She was also super apologetic and accommodating when she realized they were out of soup, even checking in the back.
- staffpolite smiling staff
- serviceRichard made me a sandwich and provided very kind and great customer service. I will be returning to this location because of this above and beyond service. Shout out to your employee Richard!
- customer serviceAmazing customer service, very friendly and professional.
- conversationshe made a lot of conversation the whole time
- employeesEmployees are friendly
- everything I asked forthey did everything I asked for.
- excellent serviceThank you for your excellent service!!
- experiencealways have a great experience
- in and outIn and out with a 12 inch hot sub
Frequently criticized
- waiting time15 minutes after they were supposed to be ready, they had not even started making my sandwiches
- customer serviceI was extremely disappointed when I got home. To make matters worse, I couldn't get someone on the phone for 45 minutes of calling. I'm not sure what's worse; the poor customer service or being lied to right to my face.
- servicethe problem with this particular location is the service
- staffshe was then very nice to the customer who was behind me
- employeeThis same employee is always rude when I come in and is very unfriendly
- ordermaking sure my order is heard correctly
- attitudeShame on her for her attitude
- ladiesthe ladies that work at this location are super RUDE!!!
- rudesomeone that rude in my life
- wait timeusually nor that bad of a wait time and it tell me it's ready
If you're looking for quick, friendly service, you might find it, as some customers had great experiences. However, with a significant number of complaints about rudeness and long waits, be prepared for a potentially frustrating visit where service can be a major letdown.
Ambience (5.3 out of 10)
mentioned by 7% of the guests
When it comes to the ambience, customers generally appreciate the effort put into keeping the place tidy. Based on 2 positive remarks, many have noted that the store is very clean and nice, often described as always being spotless. This contributes to a somewhat positive vibe, even if the overall score for ambience sits at an average 5.3.
However, the experience isnt entirely seamless, with 2 negative comments highlighting some specific issues. For instance, some found the OPEN sign unplugged, which can be a bit confusing. More significantly, the location itself has been consistently described as utter trash, which definitely impacts the overall feel.
With customer satisfaction at a mixed 50%, its clear there's room for improvement in these areas.
Ambience
4
Reviews
50%
Satisfaction
2
negative
0
neutral
2
positive
Rating distribution
What people like
- Spotless interior
What people don't like
- Unplugged OPEN sign
- Poor location
Often praised
- store cleanlinessThe store was very clean and nice.
Frequently criticized
- OPEN signOPEN sign was unplugged already
- locationUtter trash location, consistently
If a sparkling clean interior is a top priority for you, youll likely be pleased here. However, be prepared for potential frustrations with the OPEN sign and the less-than-ideal location, which could detract from your overall experience. Its a mixed bag, so manage your expectations regarding the exterior and minor operational details.
Value (3.3 out of 10)
mentioned by 13% of the guests
When it comes to value, some diners appreciate the potential for savings, especially when using coupons to snag the best deals. A few customers found the prices good and reasonable, noting the importance of affordable food places. Based on 3 positive remarks, terms like coupons, prices, and affordable food places offer a glimmer of hope for budget-conscious eaters.
However, the overall picture for value is quite challenging, with a score of just 3.3, indicating a poor performance. Customer satisfaction also sits at a low 30%. Many customers reported issues like being overcharged, charged for extraneous items, or finding advertised deals nonexistent.
With 7 negative experiences out of 10 total, overcharge, extraneous item, and advertised deals are significant concerns.
Value
10
Reviews
30%
Satisfaction
7
negative
0
neutral
3
positive
Rating distribution
What people like
- Coupons for deals
- Reasonable prices
What people don't like
- Frequent overcharging
- Misleading advertised deals
- Charged for extras
Often praised
- affordable food placesWe need affordable food places here
- couponsUse the coupons to get the best deal
- pricesPrices good (reasonable)
Frequently criticized
- advertised at $6.00advertised at $6.00 in store
- cost cuttingsuspecting that they are doing this on purpose to cut the cost
- dealsMy experience at Subway was terrible and disappointing. They are notorious for advertising deals that never exist, whether we try to order online or visit the store. Their App doesn’t work, and their telephone number is also non-functional in Rancho Peñasquitos.
- extra costpaid 2.10$ extra for the bacon but didn’t get any
- extraneous itemI was charged for an extraneous item
- overchargethey often overcharge
- total of $13.00processed today, for a total of $13.00
If youre considering this spot for value, proceed with caution. While coupons might offer some relief, many diners found themselves overcharged or disappointed by misleading deals. Its a gamble, and you might end up paying more than you expect.
How are the prices at Subway?
You’re looking at roughly 21 per person – reported by 22 diners. That puts it in the $21–$30 category. For a Sandwich Shop, it’s comfortably mid-range: not a steal, but not bank-breaking either.
While the average lands here, it’s interesting to see that most individual prices actually fall into the more budget-friendly 1 – 20 $ range, suggesting a mix where a few higher-priced orders might be pulling the average up.
This chart shows what people usually spend per person, using the 22 most recent reviews.
Heres how this restaurants value for money stacks up against similar spots in San Diego.
For a Sandwich Shop, an average of 21 per person places it firmly in the mid-range. Wed say it feels fair, especially if theyre using quality ingredients or offering generous portions. It’s helpful to know that while the average is here, many guests find great value at lower price points too.
Customer Reviews: what people think about Subway
Price per Person
- $100+
Visit Type
- Casual Outing
Group Type
- Friends
Group Size
- Large Group
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
9
Excellent Service at Subway
I had a pleasant experience at this Subway outlet. Our group of 20-somethings had diverse requirements, and the lady at the counter was incredibly accommodating and very sweet throughout the entire process. She didn't rush us, making the ordering experience very smooth.
Thank you for your excellent service!
- lady on the counter10
- ordering process9
- excellent service10
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
9
Delicious Sandwich, Friendly Service
My experience at the restaurant was great! The employees were friendly. My server took her time to make my sandwich, and it tasted great!
- employees9
- sandwich10
Visit Type
- Delivery
Service Type
- Takeout
2
Subway Deals Non-Existent, App Broken
My experience at Subway was terrible and disappointing. They are notorious for advertising deals that never exist, whether we try to order online or visit the store. Their App doesn’t work, and their telephone number is also non-functional in Rancho Peñasquitos.
They might as well close the store. 😡 SORRY!
- deals1
- App1
- telephone number1
Visit Type
- Quick Meal
Group Size
- Solo
Service Type
- Dine-in
Wait Time
- Long (31+ min.)
2
Disappointing Wait Time
My experience at the restaurant was disappointing. We waited about 20 minutes and were still waiting, even though there were only 3 people in front of us. We ended up leaving due to the long wait.
- people in front5
- waiting time2
Price per Person
- $1–$10
Visit Type
- Quick Meal
Service Type
- Dine-in
2
Disappointing Subway Experience
My experience at this place was disappointing. The food and ingredients tasted old, with the turkey tasting stale and the bread being very chewy. I'm also questioning if the bread size has shrunk, or if it's just for this store, as what I received seemed small.
Overall, I probably won't go back.
- bread size5
- food2
- turkey1
- bread2
What Subway offers
Crowd
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Dinner
- Lunch
- Breakfast
- Solo dining
Amenities
- Restroom
Offerings
- Vegan options
- Healthy options
- Vegetarian options
- Quick bite
Dining options
- Catering
- Breakfast
- Counter service
- Dessert
- Dinner
- Lunch
Service Options
- Curbside pickup
- Dine-in
- Takeout
- Delivery
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
- Quiet
FAQs
Is Subway in Rancho Peñasquitos accessible for everyone?
Yes, this Subway location at 13293 Black Mountain Rd B1 in San Diego is fully accessible. You’ll find a wheelchair accessible entrance, parking lot, seating, and even a wheelchair accessible restroom, ensuring a comfortable visit for all guests.
What kind of dietary options and service choices does this Subway offer?
This Subway provides a variety of healthy, vegetarian, and vegan options to cater to different preferences. For your convenience, you can choose from curbside pickup, dine-in, takeout, or delivery, making it easy to enjoy your meal your way.
How does Subway generally perform according to customer feedback?
Subway receives an overall restaurant score of 3.6 out of 10, with Customer Satisfaction at 26%. While Food (4.2) is its strongest point, Service (3.2) and Value (3.3) often fall short, and Ambience (5.3) is noted for cleanliness.
What do customers appreciate most about Subway?
Many customers highlight the friendly staff and excellent service, often praising employees for their professionalism and conversational approach. The availability of fresh veggies and decent sandwich options are also frequently mentioned positives.
What are common complaints or issues at Subway?
Frequent concerns include inconsistent service, such as long waiting times and rude staff. Customers also report issues with order accuracy, like missing ingredients, and discrepancies with advertised deals or being overcharged.