Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Subway – Orlando
Subway - Orlando
Photo from Subway
Subway at a glance
Orlando Airport North
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 20 of the guests
#145 out of 163 places to eat in Orlando
#12 Sandwich Shop out of 13 in Orlando
Average
4.2 out of 10
Food
Service
Ambience
Value
223
Reviews
31.8%
Satisfaction
Often praised
- Cleanliness
- Freshness
- Customization
Frequently criticized
- Poor Service
- Promotion Issues
- Stock Problems
The sandwich shop Subway in Orlando’s Airport North neighborhood offers you a convenient and quick bite. You’ll find a casual and cozy atmosphere perfect for a speedy lunch or dinner.
With a focus on healthy, vegan, and vegetarian options, you can easily customize your meal to fit your preferences. Whether you’re dining in, grabbing takeout, or opting for delivery, you’ll appreciate the efficient service and fresh ingredients.
Overview: Introducting Subway
Subway offers a generally clean and organized environment, with many appreciating the fresh food and the ability to customize their orders. The appearance of the store often receives positive remarks, contributing to a pleasant dining experience.
However, the experience can be quite varied, particularly concerning inconsistent service and occasional stock issues. Some customers have also noted concerns about promotional offers not being honored, impacting the perceived value.
Average
4.2
out of 10
223
Reviews
31.8%
Satisfaction
142
negative
10
neutral
71
positive
Looking at the numbers, Subway holds an overall score of 4.2, placing it in the average range. However, customer satisfaction lags significantly at a poor 31.8%.
This notable difference suggests that while some aspects are acceptable, a substantial portion of patrons leave feeling disappointed, with negative experiences outweighing positive ones among the 223 customer remarks. The individual topic scores reveal a mixed picture.
The Ambience stands out positively with a score of (7), often praised for its cleanliness and new design. In contrast, Service (3.8) and Value (3.7) both fall into the poor category, frequently cited in the 142 negative comments.
Even Food, while central, only achieves an average (4.1), indicating room for improvement.
What people like
- Clean, organized space
- Fresh food options
- Custom sandwich making
What people don't like
- Inconsistent, slow service
- Unreliable promotions
- Frequent stock issues
Subway presents a mixed bag. While you can generally expect a clean setting and the flexibility to build your sandwich with fresh ingredients, be prepared for potential inconsistencies.
It’s a convenient option if you prioritize a quick, customizable meal and a tidy environment. With a recommendation score of 4.3, it suggests that while not universally disappointing, it’s also not a standout choice.
If you’re seeking reliable, attentive service or consistent promotional offers, you might find yourself underwhelmed. Consider it for a straightforward, no-frills meal.
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Verdict: Our expert take on Subway
Food (4.1 out of 10)
mentioned by 56% of the guests
When it comes to the food, some folks really appreciate the fresh food and quality ingredients, often praising the delicious sandwiches and newer menu choices. Based on 18 positive remarks, it seems there are enjoyable options, even if the overall score of 4.1 suggests its more of an average experience. However, a significant number of 38 complaints point to some real issues.
Many customers were disappointed by stale bread, hardly any meat, and small protein portions, leading to a poor customer satisfaction of just 29%. There were also frustrations with the Meal of the Day' offers not being honored, suggesting inconsistency.
Food
62
Reviews
29%
Satisfaction
38
negative
6
neutral
18
positive
Rating distribution
What people like
- Fresh food available
- Delicious sandwiches made
- Newer choices offered
What people don't like
- Bread often stale
- Stingy with portions
- Offers not honored
Often praised
- foodThe food and atmosphere were great
- sandwichesMy experience at the restaurant was fantastic! I was able to get my sandwiches made exactly the way I wanted them, and they even put the pepperoni on the side. The staff were incredibly accommodating.
- Meal of the Day offerThe experience felt misleading. To confirm, I visited another Subway today and was able to redeem the Meal of the Day offer without issue. This seems to be a problem specific to this location.
- Turkeyusually always get Turkey
- enjoy our foodThe customer service is the best, and they communicate well. Omar is one of the best employees there; he tells jokes even though they are really bad, and he makes us enjoy our food ten times better. I love coming to this Subway every single day.
- fresh foodThe place is clean and bright, which is important to me. I enjoyed the good fresh food. This location certainly ticks all the boxes for appearance.
- good foodGood food and friendly staff.
- ingredientsAll ingredients were fresh
- newer choicesI used a coupon, which helped keep the cost reasonable. I appreciated the newer choices with more meat. However, there were no outside tables, and I noticed a few other sandwich shops in the area.
- pepperoniputting the pepperoni on the side
Frequently criticized
- breadWhen you see a medium blonde lady, run away and better stay hungry, because the bread will not agree with you! Service from this particular staff member was so bad that it made the food unpalatable.
- "The Full Garden"They Were All Puny
- Honey Monster sauceThe manager of this Subway restaurant, a person named Jessica, was unhelpful. My wife and I asked her to please add some Honey Monster sauce, but she refused, stating it was not possible because it was a mobile order and she could not add extra sauce not included in the order. I explained that my sandwich was my order and I had forgotten to add it.
- Meal of the DayI visited this Subway location last Thursday, excited to try the Meal of the Day special. However, the staff member told me the offer was not valid, even though it was clearly displayed on the screen. When I pointed it out and read it aloud, she responded dismissively, saying, “Other people see that too, but it is not what you think.
- Spicy Italian on white breadordered a Spicy Italian on white bread
- added pepperonidid not get added pepperoni despite paying for it
- amount of chickensuch a small amount of chicken
- breads readyhad no breads ready
- cookieonly one cookie on the rack
- drinksI don't like the drinks they have
If youre considering a visit, be aware that the food quality can be a mixed bag. While you might get a fresh, well-made sandwich, theres a notable risk of encountering stale bread or stingy portions. It's a bit of a gamble, so manage your expectations.
Service (3.8 out of 10)
mentioned by 92% of the guests
When it comes to service, some customers have had genuinely bright experiences, praising the friendly staff and the dedication of individual hard workers. With 36 positive opinions, many appreciate the best service and great attention received, making their visits enjoyable. However, the overall picture for service is quite challenging, reflected in a poor score of 3.8 and a low customer satisfaction of just 26.5%.
A significant 98 negative opinions point to issues like excessive waiting times, rude staff attitudes, and instances of slow service or even early closures, suggesting considerable room for improvement.
Service
136
Reviews
26%
Satisfaction
98
negative
2
neutral
36
positive
Rating distribution
What people like
- Friendly, helpful staff
- Dedicated employees
- Great customer attention
What people don't like
- Long waiting times
- Rude staff attitude
- Early store closures
Often praised
- staffMy experience at this Subway was very positive. Despite having competition next door, this Subway is quite upgraded and features a super nice staff. I'm sure they'll be just fine.
- employeesI've lived in Orlando for a long time and have been a regular at this Subway for a while. It used to be a great experience with amazing employees. However, recently, the new employees have been terrible, and they are consistently out of stock with many items.
- serviceGreat service and staff here.
- DanielDaniel is the most attentive, respectful and all around kind person
- Maribelmade exceptional by Maribel!
- OmarThe customer service is the best, and they communicate well. Omar is one of the best employees there; he tells jokes even though they are really bad, and he makes us enjoy our food ten times better. I love coming to this Subway every single day.
- appThey now have app
- best serviceproviding the best service!
- calmnessShe remained calm and did an amazing job all by herself
- cheerfulshe is always cheerful
Frequently criticized
- servicethe service I received. The man who served me... mocked me
- employeesIt used to be a great experience with amazing employees. However, recently, the new employees have been terrible, and they are consistently out of stock with many items. This has led to a significant decline in the overall experience.
- closing timeI would give 0 stars if I could. I was very hungry and went 10 minutes before closing because it was the closest place. They refused to serve me.
- staffMy experience at this restaurant was defined by its great location. However, during the lunch rush, the staff seemed too busy to properly attend to diners. This meant that if you were looking to sit and eat, it was not the ideal time.
- employeethe employee in the shift on that day was so unrespectful
- napkinsWe arrived at 9 pm and he had a face like we were bothering him. We went to order and he didn't even give us napkins.
- waitI work close to this Subway and lately when I go there on my lunch break to get a meatball sub, I am told they are making the meatballs and it will be a wait. I usually get there around 11: 15-11: 30 am.
- waiting timeHe was simultaneously making six sandwiches and engaging in lengthy conversations with friends who were also customers. This resulted in an extremely slow service, and I had to wait for 30 minutes or more. When he finally started preparing my order, which was two 6" sandwiches and an additional footlong for his friends, they decided to order another one.
- attitudehad a terrible attitude from when we walked in
- customer servicemake sure they know how to provide good customer service
If youre considering a visit, be prepared for a mixed bag when it comes to service. While some staff members genuinely shine, theres a strong chance you might encounter significant delays or less-than-friendly interactions. Proceed with caution, as consistency seems to be a major issue here.
Ambience (7 out of 10)
mentioned by 27% of the guests
When it comes to the vibe, this spot generally hits the mark with a good score of 7 and a good customer satisfaction of 72.7%. Many folks appreciate the cleanliness and new design, often noting how nice and renovated the place looks. With 16 positive remarks out of 22 total, guests frequently praise the bright, organized feel and even the great location.
However, not everyone is entirely thrilled. A few guests, accounting for 4 negative comments, found the atmosphere to be uncomfortable or questionable, with some mentioning issues like trash at the restroom. There were also a couple of comments about the lack of outside tables, which might be a minor drawback for those who prefer al fresco dining.
Ambience
22
Reviews
72%
Satisfaction
4
negative
2
neutral
16
positive
Rating distribution
What people like
- Clean, new design
- Organized dining area
- Great location
What people don't like
- Uncomfortable atmosphere
- No outside tables
- Restroom trash issues
Often praised
- cleanlinessMy experience at the restaurant was positive. The place was nice and clean, and it wasn't too busy even at noon. I used a coupon, which helped keep the cost reasonable.
- atmosphereThe food and atmosphere were great
- placeThe place was cleaned
- storethe store by itself looks very clean
- appearanceAppearance is important and this location ticks all the boxes
- clean and organizedkeeping the restaurant clean and organized!
- dining areaThe dining area was very clean.
- great locationMy experience at this restaurant was defined by its great location.
- new designI love the new design subway is rolling out with.
- nice placeNice place but.
Frequently criticized
- atmosphereThe atmosphere was questionable by the people that seemed to be hanging out inside
- outside tablesNo outside tables
- trash at restroomwas trash at restroom
Overall, if you're looking for a clean, well-designed spot with a generally pleasant vibe, this place is a solid choice. Just be aware that a few experiences mention an uncomfortable atmosphere or minor cleanliness issues in the restroom, so manage your expectations slightly.
Value (3.7 out of 10)
mentioned by 5% of the guests
On the bright side, one customer did appreciate that the restaurant aims to keep cost reasonable, which is always a plus! While this is a good intention, the overall sentiment around value is quite low. With a score of just 3.7 and customer satisfaction at a mere 33.3%, its clear theres significant room for improvement, based on 1 positive comment out of 3 total remarks.
Unfortunately, the picture darkens quickly. Two customers felt misled, with one being charged double and another finding a promotion wasn't honored as expected, leading to an unwanted purchase. This suggests some serious issues with pricing clarity and promotional offers, leaving many feeling disappointed.
Value
3
Reviews
33%
Satisfaction
2
negative
0
neutral
1
positive
Rating distribution
What people like
- Cost reasonable
What people don't like
- Charged double
- Promotion misleading
Often praised
- costkeep cost reasonable
Frequently criticized
- charged doublewas charged double
- promotionIf you want chips and a drink, you have to add $3. ” I ended up purchasing a sandwich I would not have chosen had I known the promotion was not being honored. The experience felt misleading.
If youre looking for clear, straightforward pricing and reliable promotions, this might not be your best bet. While theres an effort to keep costs reasonable, the frequent issues with being charged double or misleading promotions could leave you feeling short-changed. Proceed with caution, especially if you're counting on specific deals.
How are the prices at Subway?
On average, you’ll spend around $15 per person – based on 20 guests. That places this Sandwich Shop comfortably in the $11–$20 mid-range, perhaps a touch above the cheapest options. Most diners cluster around this price point, though there are also some budget-friendly choices and a few higher-end splurges available.
Here’s a quick look at what guests spend per person, based on the latest 20 reviews.
How this Sandwich Shop’s value stacks up against similar spots in Orlando.
Overall, we think the pricing here feels pretty fair for a mid-range Sandwich Shop. You’re getting good value without breaking the bank, especially with the variety of price points available.
Customer Reviews: what people think about Subway
Visit Type
- Quick Meal
Service Type
- Takeout
Wait Time
- Long (31+ min.)
2
One Employee, No Tea, Disappointing Visit
My experience at this Subway was quite disappointing. Upon entering, I noticed there was only one employee working, which led to a significant wait time just to place my order. I was also surprised to find that despite a machine being present, they did not serve tea, which is something I enjoy and was told all Subways should offer.
I'm growing tired of this inconsistency and the perceived laziness. I'm unsure if I will return to this particular Subway.
- one employee2
- wait time2
- tea1
Price per Person
- $1–$10
Visit Type
- Quick Meal
Service Type
- Takeout
Meal Type
- Dinner
Wait Time
- Immediate (0–5 min.)
2
Horrible Bread and Unreachable Service
My experience at this restaurant was quite disappointing. I ordered a Spicy Italian on white bread, but the staff initially seemed confused, stating they didn't have spicy bread. After some clarification and pointing to the menu, they understood.
While the staff member was friendly otherwise, the bread I received was very hard and obviously not fresh. It was so stale that it should have been noticed during preparation. I attempted to contact the location four times to resolve the issue by getting a replacement, but the calls went unanswered, continuously ringing until they disconnected.
It's difficult for customers to address problems when there's no way to reach the establishment.
- staff7
- Spicy Italian on white bread2
- bread1
- contact the location1
Visit Type
- Quick Meal
Service Type
- Takeout
Meal Type
- Lunch
Wait Time
- Long (31+ min.)
1
Unacceptable Wait and Order Issues
I placed my order 3 hours in advance and arrived 5 minutes late, only to find that my order hadn't even been started. With only 10 minutes to pick up my lunch and return to work, I couldn't wait. I stood there for 10 minutes, putting them 15 minutes behind schedule.
I asked them to cancel my order, and was told it would take a few more minutes to process. This is not acceptable. I am disputing the charge with my bank.
- order1
- waiting time1
- cancel my order2
Visit Type
- Quick Meal
Group Type
- Couple
Group Size
- Couple
Service Type
- Takeout
1
Rude Staff Ruined the Experience
My husband went into the restaurant, and I could hear over the phone how rude the ladies were to him. He ended up just getting my sandwich and leaving because he didn’t want to deal with their attitudes. I have seen other reviews stating the same thing; something needs to be done, and they need to be retrained or moved.
Their attitude was disgusting to hear.
- ladies1
- attitudes1
- attitude1
Visit Type
- Quick Meal
Wait Time
- Long (31+ min.)
2
Slow Service and Uninformed Staff
My experience at this Subway location was disappointing due to the consistently slow service. It takes forever to get your order. Additionally, the employees seem to lack knowledge about the sandwiches, as they frequently have to consult the menu while preparing orders.
This location needs significant improvement.
- service2
- employees3
What Subway offers
Crowd
- Tourists
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Vegan options
- Healthy options
- Coffee
- Vegetarian options
- Quick bite
Dining options
- Catering
- Breakfast
- Counter service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- Dine-in
- Takeout
- Delivery
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Cozy
- Casual
- Quiet
- Trendy
FAQs
What accessibility features does this Subway location offer?
You’ll find that this Subway in Orlando is fully accessible. It features a wheelchair-accessible entrance, a dedicated wheelchair-accessible parking lot, comfortable wheelchair-accessible seating, and a wheelchair-accessible restroom, ensuring a comfortable visit for all guests.
What dining options and special menus are available at this Subway?
This Subway provides a wide range of dining options, including breakfast, lunch, and dinner, with convenient counter service and ample seating. You can also explore their catering services, a dedicated kids’ menu, and high chairs, making it a great spot for families. Don’t forget to check out their healthy, vegan, and vegetarian options!
What is the overall customer sentiment for Subway?
Subway has an overall score of 4.2, with customer satisfaction at a poor 31.8%. While Ambience scores well (7), Food is average (4.1), and both Service (3.8) and Value (3.7) are rated poorly.
What do customers appreciate most about Subway?
Many customers praise the restaurant’s **cleanliness** and organized appearance. They also appreciate the availability of **fresh food** ingredients and the ability to customize their sandwiches exactly as they like.
What are the main concerns customers have about Subway?
Key concerns include **inconsistent service**, with reports of slow or unhelpful staff, and issues with **promotional offers** not being honored. Customers also frequently mention problems with **stock availability** for certain items.