Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Subway – Orlando
Subway - Orlando
Photo from Subway
Subway at a glance
Orlando Pineloch
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 83 of the guests
#75 out of 163 places to eat in Orlando
#3 Sandwich Shop out of 13 in Orlando
Good
7.2 out of 10
Food
Service
Ambience
Value
250
Reviews
70.8%
Satisfaction
Often praised
- Cleanliness
- Service
Frequently criticized
- Value
- Inconsistency
The restaurant, a popular sandwich shop in Orlando’s Pineloch neighborhood, offers you a convenient spot for a quick and healthy meal. At Subway, you can customize your order with fresh ingredients, ensuring a satisfying experience whether you’re dining in or grabbing a bite on the go.
It’s a casual and quiet setting, perfect for a relaxed meal.
Overview: Introducting Subway
Subway generally offers a pleasant dining experience, often noted for its cleanliness and inviting atmosphere. Many appreciate the dedicated staff who provide attentive service, making visits enjoyable.
This consistent effort contributes to a welcoming environment for customers. However, some patrons express concerns regarding the overall value, finding prices less competitive for what’s offered.
There are also occasional remarks about inconsistent food preparation, particularly concerning the bread, and some isolated instances of less-than-ideal customer interactions.
Good
7.2
out of 10
250
Reviews
70.8%
Satisfaction
73
negative
0
neutral
177
positive
Subway holds a respectable overall score of 7.2, with customer satisfaction sitting at 70.8%. This indicates a generally positive reception among diners.
The Food (7.6) receives good marks, with many appreciating the quality of their sandwiches and cookies. The Ambience (8.8) also stands out, frequently praised for its clean and comfortable setting, based on 250 customer observations.
While Service (6.9) is generally good, it occasionally faces criticism for inconsistent interactions, though positive experiences with helpful staff are widely reported. The most significant area for improvement is Value (1.7), which receives a poor score.
Many feel the pricing doesn’t align with the offering, with concerns about deals not applying and perceived high costs.
What people like
- Clean dining environment
- Attentive, patient staff
- Quality sandwich ingredients
What people don't like
- Poor value for money
- Inconsistent food quality
- Occasional service issues
If you’re seeking a quick meal in a clean setting with generally pleasant service, Subway can be a reliable choice. The positive feedback on its atmosphere and the dedication of many staff members make it a comfortable spot for a casual bite.
The overall recommendation score stands at a solid 7.2. However, be mindful of the perceived value, as some find the pricing less competitive, and occasional inconsistencies in food preparation might occur.
It’s a place that delivers on convenience and a decent meal, but perhaps not always on exceptional value or perfectly consistent execution across all items.
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Verdict: Our expert take on Subway
Food (7.6 out of 10)
mentioned by 65% of the guests
When it comes to the food, this spot generally hits the mark with a good score of 7.6 and a solid 76.8% customer satisfaction. Many patrons rave about the delicious and fresh subs, often highlighting the quality of the bread and ingredients. With 53 positive remarks out of 69 total, it seems many find their sandwiches to be the best in town, prepared to perfection.
However, not everyone leaves completely satisfied. There are 16 negative remarks, with some customers complaining about a lack of meat or vegetables, or even encountering unfresh produce like soggy tomatoes. A few also mentioned garbage bread or food that was nasty and raw, indicating some inconsistencies in quality and execution.
Food
69
Reviews
76%
Satisfaction
16
negative
0
neutral
53
positive
Rating distribution
What people like
- Fresh ingredients
- Delicious sandwiches
- Good bread quality
What people don't like
- Inconsistent portions
- Poor bread quality
- Unfresh produce
Often praised
- foodBina and her daughter Banana were a lovely spirit and a funny duo. The food was great, and they were very talkative. I highly recommend this place!
- cookiesThis is my FAVORITE SUBWAY IN FLORIDA! The cookies are delicious <3.
- lunchMy guys love Subway for lunch on Fridays. Bena is great.
- sandwichesMade the sandwiches with no problems
- B.M.T.ordered a B.M.T and it looked like a magazine picture
- FoodFood:5
- Philly cheesesteakmade my Philly cheesesteak the best I could hope for
- best sandwichblessed me with the best sandwitch in town
- breadThe bread at this location is much softer
- chicken and honey mustard wrapThe chicken and honey mustard wrap was good
Frequently criticized
- Pepsi productsvery disappointed you have gone to Pepsi products
- breadtook the bread from him, threw it away
- brown saucethe sauce was brown because it was burnt
- cheese on breadplace the cheese on the bread, she laughed
- choiceBad choice
- double meatdouble meat ended up being 3 1/2 partial meatballs
- footlong cookiewas nasty and raw
- garbage breadgarbage bread they use
- lettuceWhile the location is great, the cleanliness was unacceptable. It was like a pigsty, with lettuce turning brown and soggy tomatoes. The staff also lacked personality and were not personal at all.
- meat counterHide meat counter not let u see
Overall, the food here is generally a good bet, especially if you're looking for a fresh sub with quality ingredients. While most experiences are positive, be aware that there might be occasional inconsistencies in portion sizes or freshness that could disappoint.
Service (6.9 out of 10)
mentioned by 94% of the guests
The service here often shines, with a 6.9 score indicating it's generally good, though customer satisfaction sits at a 66% mixed level. Many guests praise the friendliness and professionalism of the team, with 93 positive remarks out of 141 total comments highlighting staff members like Bena and T for their quick service and welcoming approach, making for a pleasant experience. However, not all experiences are stellar.
There are 48 negative comments pointing to instances of a rude tone and poor attitude from some staff members. Concerns about slow service and customers being left waiting forever also surface, suggesting inconsistency in the overall service delivery.
Service
141
Reviews
66%
Satisfaction
48
negative
0
neutral
93
positive
Rating distribution
What people like
- Friendly, professional staff
- Quick, efficient service
- Welcoming experience
What people don't like
- Rude staff attitude
- Slow service times
- Unprofessional conduct
Often praised
- serviceMy experience at this restaurant has been consistently great. Bena, in particular, always takes care of us. We come here weekly primarily because of the excellent service and the cleanliness of the establishment.
- customer serviceKellie provided an excellent customer service experience
- BenaBena waited on me today here at Subway and made my trip to Subway a most pleasant experience
- staffGreat staff, helpful, most importantly she has lot of patience
- employeeBena is a very wonderful employee and very patient
- patienceBrandon was patience, and very professional.
- recommendationsMy experience at the restaurant was great! The staff member, T, was very personable and even gave me recommendations on what I should put on my classic Cold Cut sandwich. The food was excellent, and the service was top-notch.
- teamThe store is clean & the subs are good. Bena and her team always make me feel at home. It’s my favorite place for lunch.
- Bananawith her daughter Banana, they were a funny duo
- BinaBina was a lovely spirit here
Frequently criticized
- customer serviceWhat is it with Subway and you people hiring the worst employees? Just terrible terrible customer service. I'm not going to ask you to fix the problem because somebody never does anything about their sorry employees.
- staffneither time was the staff wearing masks
- employees2 employees working.both took a 10 min break at the same time.
- rude tonecall me sweetie and honey in a rude tone
- serviceservice was quite poor
- staff memberBrena wanted to step in and direct my kids
- AlanaShe was kind of rude with me
- aggression in a personsaw so much agression in a person
- app orderingordering through the app for this store is very hard
- arguing with customerPlease stop arguing with the customer
If you catch the right staff, youre in for a treat with friendly and efficient service. However, be prepared for potential inconsistencies, as some experiences mention rudeness or slow service. Its a bit of a gamble, but often worth it for the positive interactions.
Ambience (8.8 out of 10)
mentioned by 32% of the guests
The vibe here is definitely a winner! With an impressive score of 8.8 and an excellent customer satisfaction of 91.2%, guests frequently rave about the pleasant atmosphere, quiet noise level, and overall cleanliness. Many appreciate the well-maintained dining area, spotless restrooms, and convenient location, as noted in 31 positive remarks.
However, its not entirely perfect. A few of the 34 customer observations pointed out some minor issues, with 3 negative comments mentioning that tables werent always wiped down properly. There were also isolated instances where the atmosphere or overall cleanliness fell short, with one even describing it as a pigsty.
Ambience
34
Reviews
91%
Satisfaction
3
negative
0
neutral
31
positive
Rating distribution
What people like
- Great atmosphere
- Spotless cleanliness
- Quiet noise level
What people don't like
- Unwiped tables
- Poor cleanliness
Often praised
- atmospherethe atmosphere was very pleasant
- locationthe location is in a great spot with plenty of parking.
- cleanlinessBena, in particular, always takes care of us. We come here weekly primarily because of the excellent service and the cleanliness of the establishment. The food is also rated a 5, and the atmosphere is a 5, making it a reliable choice for our regular visits.
- noise levelNoise level:Quiet, easy to talk
- storethe store is well stocked.
- AtmosphereAtmosphere:5
- cleanest Subwaycleanest Subway I ever been in
- dining areaThe dinning area is always neat
- environmentthe environment felt good
- parkingplenty of parking.
Frequently criticized
- atmosphereatmosphere also received a low rating of 1
- cleanlinessThe place was a pigsty
- tablesTables were not wiped off as well.
If a clean, pleasant, and quiet environment is high on your list, this spot is definitely worth checking out. Despite a couple of minor cleanliness issues, the overwhelming feedback suggests a great place to relax and enjoy your meal.
Value (1.7 out of 10)
mentioned by 6% of the guests
Lets talk about value, or perhaps the lack thereof, based on the feedback. With no positive remarks among the 6 customer observations, its clear this isnt a strong suit. The score for value sits at a rather poor 1.7, and customer satisfaction is at an equally low 0%, suggesting a significant disconnect between cost and perceived worth.
Customers frequently mentioned `ridiculous prices` and feeling like their `money was taken` without fair return. There are also recurring issues with `deals` and `points` not applying or working as expected, leading to frustration. Many felt that for the cost, the food quality and overall experience simply werent worth it, suggesting better alternatives exist for a real sub shop.
Value
6
Reviews
0%
Satisfaction
6
negative
0
neutral
0
positive
Rating distribution
What people like
What people don't like
- Ridiculous prices
- Deals don't work
- Poor value
Often praised
No positive aspects so far.
Frequently criticized
- SubwaySUBWAY IS OVER FRANCHISED AND UNDER MANAGED.
- dealssometimes the deals don't apply
- deals on sitedeals on the site for some reason don't work there
- money takenwant to take my money and cancel my order
- pointsI lost my points trying to order
- ridiculous pricesMy experience at this restaurant was disappointing. For the ridiculous prices they charge, you're better off going to Publix or a real sub shop, especially with the garbage bread they use. The food quality was poor, and the value for money was not there.
If youre looking for good value, this might not be the place for you. Customers consistently report high prices that dont match the quality, and issues with deals not working. You might find yourself disappointed with what you get for your money here.
How are the prices at Subway?
You’re looking at roughly $16 per person – reported by 83 diners. That puts it in the $11–$20 category. For a Sandwich Shop, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most folks tend to spend in this $11–$20 range, but there are also quite a few budget-friendly options under $10, showing a nice spread for different wallets.
Here’s a quick look at what guests spend per person, based on the latest 83 reviews.
How this Sandwich Shop’s value stacks up against similar spots in Orlando.
Overall, we think the pricing feels pretty fair for a Sandwich Shop, offering good value for a casual meal.
Customer Reviews: what people think about Subway
Price per Person
- $11–$20
Service Intent
- Quick Meal
Group Type
- Friends
Group Size
- Small Group
Visit Type
- Takeout
Meal Type
- Lunch
9
Amazing Service from Mindy!
My experience at the restaurant was made exceptional by the amazing service provided by Mindy. She was incredibly personable and friendly throughout our meal. Mindy is definitely a keeper, and we thank her for her wonderful hospitality.
- service10
- Mindy10
- hospitality10
Price per Person
- $1–$10
Service Intent
- Quick Meal
Visit Type
- Dine-in
8
Softer Bread and Thinner Onions
My experience at this Subway location was positive, particularly with the food. The bread here is noticeably softer than at other Subways. I also appreciated the thinner red onions, which were not overpowering and contributed positively to the overall taste.
- bread8
- red onions7
Service Intent
- Quick Meal
Visit Type
- Dine-in
9
Fresh Subs Made to Perfection
My experience at the restaurant was fantastic! The fresh sub was made to perfection, and the taste was great. The staff member, Lafy, has 10 years of experience making fresh subs, ensuring the right amount of ingredients.
It was so good, I almost wanted seconds.
- fresh sub9
- Lafy10
- right amount9
Price per Person
- $11–$20
Service Intent
- Quick Meal
Visit Type
- Dine-in
Meal Type
- Dinner
10
Awesome Employee, Great Experience!
My experience at the restaurant was fantastic, largely due to the awesome and very friendly employee named T. They made the sandwiches with no problems and were super nice to be around. This employee truly deserves a raise!
10/10.
- employee T10
- sandwiches10
- employee10
Service Intent
- Quick Meal
Visit Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
9
Awesome Service, Fast and Friendly!
My experience was awesome. The service was incredibly fast, getting me in and out in no time, even on a busy Sunday when I had a lot to do. Thank you!
- service10
- busy Sunday9
What Subway offers
Crowd
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Healthy options
- Vegetarian options
- Quick bite
Dining options
- Catering
- Breakfast
- Counter service
- Dinner
- Lunch
Service Options
- Curbside pickup
- Dine-in
- Takeout
- Delivery
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
- Quiet
FAQs
Is Subway in Pineloch, Orlando, accessible for all guests?
Yes, this Subway location is designed with accessibility in mind. You will find a wheelchair accessible entrance, parking lot, seating, and restroom, ensuring a comfortable visit for everyone.
What dining options are available at Subway in Orlando, and is it suitable for children?
You can enjoy breakfast, lunch, and dinner with counter service, or opt for catering. This Subway is also good for kids, offering a dedicated kids’ menu to satisfy younger appetites.
How does Subway generally perform according to customer reviews?
Subway maintains a good overall score of 7.2, with customer satisfaction at 70.8%. While Ambience (8.8) and Food (7.6) are well-regarded, Service (6.9) is generally good, but Value (1.7) is a notable area for improvement.
Is Subway a clean and comfortable place to eat?
Yes, many customers frequently praise Subway for its cleanliness, pleasant atmosphere, and quiet dining areas, often noting it as a comfortable environment.
Do customers find Subway to be good value for money?
Value is a significant concern for many customers, with opinions indicating that prices are often considered high, and promotional deals sometimes do not apply, leading to disappointment.