Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Subway – Las Vegas
Subway - Las Vegas
Photo from Subway
Subway at a glance
Las Vegas Downtown Las Vegas
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 31 of the guests
#189 out of 192 places to eat in Las Vegas
#15 Sandwich Shop out of 15 in Las Vegas
Poor
3.2 out of 10
Food
Service
Ambience
Value
317
Reviews
20.5%
Satisfaction
Often praised
- Delicious food
- Friendly staff
Frequently criticized
- High prices
- Poor service
The sandwich shop Subway in vibrant Las Vegas, specifically nestled in Downtown Las Vegas, offers you a reliable spot for a quick and customizable meal. Whether you’re seeking healthy options or a satisfying late-night bite, this location caters to your needs.
You’ll find a casual and quiet atmosphere, perfect for a relaxed dining experience or grabbing your food to go.
Overview: Introducting Subway
Subway presents a mixed experience, where the appeal of custom-built sandwiches often shines through. Many appreciate the diverse `flavors` and the overall `quality` of the food, finding it a satisfying option for a quick meal.
However, the dining experience can be inconsistent, with some finding the `atmosphere` less than ideal. While the `staff` often receives praise for being friendly and attentive, particularly during busy hours, concerns about the perceived `price` point frequently arise.
Customers sometimes feel that the value proposition could be stronger, especially when promotions are not honored, leading to a less favorable impression.
Poor
3.2
out of 10
317
Reviews
20.5%
Satisfaction
238
negative
14
neutral
65
positive
Subway registers an overall Restaurant Score of `3.2`, placing it in the poor category, which aligns with a low Customer Satisfaction rate of `20.5%`. This indicates that a significant portion of patrons leave feeling underwhelmed.
The sentiment is largely shaped by 238 negative opinions compared to 65 positive ones, out of 317 total customer remarks. Delving into specifics, `Food` scores highest at (4.2), suggesting it’s a relative strength, though still in the average range.
`Ambience` follows at (3.3), indicating room for improvement in the dining environment. `Service` (2.7) and `Value` (2.5) both fall into the poor category, highlighting areas where customer expectations are frequently not met.
What people like
- Delicious food flavors
- Friendly, caring staff
- Clean premises
What people don't like
- High prices, no deals
- Inconsistent service quality
- Unpleasant dining atmosphere
Considering the `3.2` Recommendation Score, Subway might be a suitable choice if you prioritize customizable food and are prepared for potential inconsistencies in service and pricing. It’s a place where the core product, the sandwich, often meets expectations, but the overall experience can vary significantly.
If you’re seeking a consistently positive dining atmosphere or expecting strong value through promotions, you might find Subway disappointing. It’s best approached with an understanding that while the food can be good, other aspects may not always deliver a satisfying experience.
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Verdict: Our expert take on Subway
Food (4.2 out of 10)
mentioned by 60% of the guests
When it comes to the food, there are some definite bright spots! Many customers appreciated the quality of ingredients, especially for sandwiches and salad bowls, with some finding the flavors incredibly delicious. With a score of 4.2, the food is generally considered average, and 28 positive comments out of 93 total opinions highlight these good experiences.
However, the food also faces significant challenges, reflected in a poor customer satisfaction of just 30.1% and 57 negative comments. Issues frequently mentioned include concerns about food freshness, dry or old bread, and stingy portions of veggies and meat. It seems consistency and quality control are areas needing serious attention.
Food
93
Reviews
30%
Satisfaction
57
negative
8
neutral
28
positive
Rating distribution
What people like
- Quality ingredients
- Delicious flavors
- Perfectly made sandwiches
What people don't like
- Poor food freshness
- Old, dry bread
- Skimpy portions
Often praised
- foodWhile there's nothing wrong with the food itself, my recent experience has been marred by frequent closures. Since moving nearby, I've tried to visit four times in two weeks, and on two occasions, the restaurant was closed.
- sandwichHe made my sandwich to order of course.
- avocadobread, steak, bacon, lettuce, tomato, cucumber, and avocado
- baconbread, steak, bacon, lettuce, tomato, cucumber, and avocado
- breadbread, steak, bacon, lettuce, tomato, cucumber, and avocado
- cucumberbread, steak, bacon, lettuce, tomato, cucumber, and avocado
- flavorsThe food was incredibly delicious, with the combination of bread, steak, bacon, lettuce, tomato, cucumber, and avocado creating a truly satisfying meal. The flavors were so good that I was left in awe. 🤤
- lettucebread, steak, bacon, lettuce, tomato, cucumber, and avocado
- new pretzelsThe new pretzels they have are really good
- qualitythe quality one expects
Frequently criticized
- breadHOW could you serve OLD bread????!!!! This is what makes the sandwich!! The bread falls apart
- foodMy experience at this restaurant was overwhelmingly negative. The food was terrible, and the service was equally bad. The reviewer also described the location as ghetto.
- chickenMy experience at this restaurant was disappointing due to an issue with my order. I ordered chicken, but they added some other meat. When I called to inquire, the staff insisted they prepared it as per my order, which was not true.
- cookiecookie was hard and from early early this morning from 6am if not late last night..
- saucesmake hand gestures for a little they put a lot for sauces
- veggiesveggies looked old af like it's been there all day
- FoodFood:1
- Guacamole bacon turkey sandwichordered a Guacamole bacon turkey sandwich and it had no guacamole
- Italian Herbs and Cheese breadnow tampcoo tienen italian herbs and cheese bread!
- Italian herbs and cheese breadthe Italian herbs and cheese bread was a bit dry
If youre considering a visit, be aware that while some find the food delicious, many others report issues with freshness and portion sizes. Its a bit of a gamble, so manage your expectations regarding consistency.
Service (2.7 out of 10)
mentioned by 88% of the guests
It seems that while a few customers experienced some bright spots, like a young man who was professional and attentive, or caring attitude from specific staff members like Alexandra and Denice, these positive interactions were unfortunately rare. Out of 164 customer remarks, only 26 spoke positively about the service. However, the overall picture for service is quite bleak, with a poor score of just 2.7 and customer satisfaction plummeting to a poor 15.9%.
Many of the 135 negative comments highlighted issues with rude employees, long waiting times, lack of attention, and even false advertising regarding operating hours.
Service
164
Reviews
15%
Satisfaction
135
negative
3
neutral
26
positive
Rating distribution
What people like
- Professional, caring staff
- Attentive service
- Good late-night service
What people don't like
- Rude, inattentive staff
- Long wait times
- False 24/7 claims
Often praised
- serviceGreat service at such a late hour
- staffMy experience was good, with friendly and understanding staff. The food is as good as Subway gets.
- young manIt's terrible to see such poor service because of one person. The young man who finally served me was super nice and very professional! However, she didn't even respond when I mentioned how unpleasant it was to be preparing all the bread for baking at the front with a line and people waiting.
- AlexandraHIGHLY impressed by an employee there named Alexandra
- Casino player clubCasino player club was good
- ServiceService was great
- caring attitudealong with a caring attitude that really stood out
- competent employeeOnly one guy in there seemed halfway competent
- courtesy wateroffer courtesy water to their customers
- customer serviceWonderful customer service and at the Subway.
Frequently criticized
- serviceAs owners of three Subway stores, we recognize this practice as an attempt to steal money from customers. We strongly criticize this type of service and ownership, as it damages the Subway brand. I highly recommend the company take strict action against such owners.
- 24 hoursThe restaurant advertised itself as 24 hours.
- customer serviceThere were no signs indicating no dining, nor did the website state that dining was closed due to the virus. In the end, I didn't buy anything, and we will not be returning due to the lack of customer service. If I could, I would give them zero stars.
- attitudeMy experience at the restaurant involved a staff member with a very nasty attitude. This occurred around 11: 15 AM on June 17th.
- employeeMy experience at this Subway was BY FAR the worst I've ever had. The employee was complaining about having to help customers, and even had me stand outside while she smoked a cigarette! 🤦🏼♂️
- staffstaff is overwhelmed with no experience
- cashierThe cashier who served us moments ago lacks empathy. They were very rude to us, acting as if they were in a bad mood, responding in a mocking way.
- employeesIf I could, I would give them zero stars. I know the company didn't do this, but your employees are a representation of your establishment.
- ServiceService was bad
- hourscant get it right just close at 9 pm dont make it 24hrs
Given the consistently poor feedback, it's probably best to manage your expectations or consider other options if good service is a priority. While a few individuals shine, the general experience suggests significant inconsistencies and frequent disappointments.
Ambience (3.3 out of 10)
mentioned by 32% of the guests
Despite some significant challenges, a few bright spots emerged regarding the ambience. Some guests found the Christian music to be a nice touch, and others appreciated the restaurant cleanliness and good air conditioning. Plus, convenient parking was a definite plus for 8 reviewers.
However, the overall picture for ambience is quite bleak, reflected in a poor score of 3.3 and customer satisfaction at just 21.6%. A staggering 26 out of 37 comments pointed to a generally dirty environment, uncomfortable seating, and issues with the temperature inside. The situation is compounded by locked restrooms and a less-than-ideal location.
Ambience
37
Reviews
21%
Satisfaction
26
negative
3
neutral
8
positive
Rating distribution
What people like
- Good air conditioning
- Convenient parking
- Clean restaurant
What people don't like
- Dirty environment
- Locked, broken restrooms
- Uncomfortable seating
Often praised
- atmosphereI ordered 'The Outlaw' sandwich, and while the Italian herbs and cheese bread was a bit dry, the sandwich itself was good. The service was great, and the atmosphere was awesome. However, the temperature inside the store was too warm for comfortable dining, and there's no outdoor seating available.
- Christian musicthe Christian music being played in the establishment was a nice touch
- air conditioninggood air conditioning
- cleanthe place was very clean
- parkingParcheggio comodo di fronte alla struttura.
- restaurant cleanlinessalso the restaurant is clean
Frequently criticized
- atmospherethe location is a very popular spot for beggars and people on some crazy drugs
- bathroomthey did not let her use the bathroom
- AtmosphereAtmosphere:1
- Christian musicHowever, the overall experience was questionable. It felt inappropriate to be playing extremely Christian music in a food establishment while simultaneously being unkind to homeless individuals or those less fortunate. This contrast between the music and the service created a very uncomfortable atmosphere.
- bathroom situationjunkie couple in the bathroom together..while a pregnant woman had to use it
- chairsUncomfortable chairs
- crowdseveral more hanging out, either walking around in circles or sitting down on the sidewalk
- dine-inNo where to really dine-in
- diningno signs saying the restaurant was close to dining
- environmentAmbiente non pulitissimo
Honestly, if a pleasant dining atmosphere is important to you, this place might be a miss. With significant issues around cleanliness, comfort, and facilities, the ambience is a major drawback. It's probably best for a quick grab-and-go rather than a sit-down meal.
Value (2.5 out of 10)
mentioned by 23% of the guests
When it comes to value, it seems theres not much to cheer about here. While a few customers (3 out of 23 total opinions) did find some bright spots, like the nachos being a steal for the price, these positive sentiments are unfortunately quite rare. However, the overwhelming sentiment points to significant concerns.
With 20 negative opinions, many customers felt the prices were a rip-off, too high price, and that promotional deals werent honored. This is reflected in a poor score of 2.5 and a very low customer satisfaction of just 13%, indicating that most people left feeling quite disappointed with what they paid.
Value
23
Reviews
13%
Satisfaction
20
negative
0
neutral
3
positive
Rating distribution
What people like
- Nachos are a steal
What people don't like
- Rip-off prices
- No promotions honored
- Food too expensive
Often praised
- nachosNachos profit is 3.80 compared to our footlong at 1.50.
- priceprice was right
- stealfor 3 bucks they are a steal
Frequently criticized
- pricecharged $25 for a meal because they quoted the Super Bowl
- moneyI found it to be a rip-off, especially since a 6-inch sub sandwich cost $10. This is way too much money. Because of this, I decided to go to McDonald's next door, where I not only got my order but also an extra order free on the house.
- pricesprices for a simple sandwich was almost 20 bucks
- Subway dealsThey don’t honor anything for subway deals!
- advertised promotionspromotions that were advertised outside the store weren’t Available
- couponsdon't take any of the subway coupons
- daily promotionMy experience at this Subway was disappointing. They do not honor the daily promotion, which is a significant drawback. Additionally, they seem to price their food very high.
- different priceeveryday different price 😒
- food priceThey do not honor the daily promotion, which is a significant drawback. Additionally, they seem to price their food very high. On a positive note, they do offer courtesy water to their customers, which was appreciated during the hot Las Vegas summer.
- high pricethose sandwiches at subway are super expensive
If youre looking for good value, this might not be the place for you, as many customers felt the prices were too high and promotions werent honored. You might want to explore other options if budget and fair pricing are top priorities.
How are the prices at Subway?
You’re looking at roughly 16 per person – reported by 31 diners. That puts it in the $11–$20 category. For a Sandwich Shop, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at what everyone else paid, most folks spent in the $11–$20 range, which is right where the average sits. There were a few who spent less (in the $1–$10 bracket) and a handful who went a bit higher (up to $30), but generally, prices are pretty consistent around that mid-range mark.
Here’s a quick look at what guests spend per person, based on the latest 31 reviews.
How this spot’s value stacks up against other similar restaurants in Las Vegas.
Overall, we think the pricing here feels pretty fair for a Sandwich Shop, especially considering it’s in Las Vegas. It offers a solid mid-range option without breaking the bank.
Customer Reviews: what people think about Subway
Visit Type
- Quick Meal
Service Type
- Dine-in
2
Disappointing Service and Value
My experience at this restaurant was quite disappointing. For 12 dollars for a 6-inch sandwich, I expected more than just two napkins. It's frustrating that the bathroom was locked and unavailable, making it impossible to wash my hands.
While the food itself was decent (rated 3/3), the overall experience was marred by poor service and a lack of basic amenities.
- 6-inch sandwich6
- napkins2
- bathroom1
Price per Person
- $11–$20
Visit Type
- Casual Outing
Service Type
- Dine-in
2
Incorrect Order and Unhelpful Service
My experience at this restaurant was disappointing due to an issue with my order. I ordered chicken, but they added some other meat. When I called to inquire, the staff insisted they prepared it as per my order, which was not true.
This lack of accuracy and honesty in their response was frustrating.
- chicken2
- other meat2
- order accuracy1
Price per Person
- $21–$30
Visit Type
- Quick Meal
Group Size
- Solo
Service Type
- Dine-in
Meal Type
- Dinner
2
Disappointing Service Mars Decent Meal
After a long day of work and enduring the heat on the bus, I arrived at the restaurant. The young man who served me was nice and made my sandwich to order. However, while I was eating, I witnessed an interaction that turned me off.
A man walked in and asked for water, and the woman training another employee denied him, stating they didn't have water. This was despite the heat and the man being respectful. He then asked for ice in a cup for his own water to cool down, and she refused again.
I ended up offering him water, but he just needed ice or a cold drink. My experience was decent until this interaction, which left me sad about humanity, especially in Nevada with 95-degree weather, and them refusing a cup of water.
- young man8
- sandwich7
- woman training2
- water1
- ice1
Price per Person
- $11–$20
Visit Type
- Regular Visit
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
Noise Level
- Quiet
9
Kind Night Staff and Clean Restaurant
My experience at this restaurant was very positive, largely due to the exceptional service provided by the lady who works the night shift. She is incredibly kind and friendly, treating all customers with respect. I don't know her name, but she is truly awesome 😎 👏.
Additionally, the restaurant itself is notably clean and nicely maintained.
- night staff10
- customers9
- restaurant cleanliness9
Price per Person
- $11–$20
Visit Type
- Quick Meal
Group Type
- Solo Dinner
Group Size
- Solo
Service Type
- Dine-in
Meal Type
- Breakfast
Wait Time
- Immediate (0–5 min.)
Noise Level
- Quiet
9
Wonderful Experience with Alexandra
Last Monday morning, on my way home from work, I decided to stop at one of the two Subways near me at 3: 43 AM. It was one of those moments where I wanted to grab something to eat and sit for a minute after work. I was HIGHLY impressed by an employee named Alexandra.
She was highly professional in her appearance, demeanor, and customer service ability. She created my sandwich (a cold cut combo sub) promptly with a caring attitude that really stood out. In the food service industry, it's so EASY to become jaded and burnt out, but Alexandra's service was a WONDERFUL experience.
The Christian music being played in the establishment was also a nice touch. I'll be returning again soon, and if I were opening a business, I'd ask Alexandra to work for me.
- Alexandra10
- sandwich9
- caring attitude10
What Subway offers
Crowd
- Tourists
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Late-night food
- Healthy options
- Coffee
- Vegetarian options
- Quick bite
Dining options
- Catering
- Breakfast
- Counter service
- Dessert
- Dinner
- Lunch
Service Options
- Curbside pickup
- Dine-in
- Takeout
- Delivery
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
- Quiet
FAQs
What service and accessibility options does this Subway location offer you?
This Subway provides convenient service options including curbside pickup, dine-in, takeout, and delivery. For accessibility, you’ll find a wheelchair accessible entrance, parking lot, seating, and restroom, ensuring a comfortable visit for everyone.
What kind of food and dining experiences can you expect at this Subway?
You can enjoy a variety of offerings at this Subway, from healthy options and vegetarian choices to late-night food and coffee. Dining options span breakfast, lunch, and dinner, with counter service available. They also offer a kids’ menu, making it a good spot for families.
What is the overall customer sentiment for Subway?
Subway has an overall Restaurant Score of **3.2** and a Customer Satisfaction of **20.5%**, indicating a generally poor customer experience. While **Food** scores highest at (4.2), **Ambience** (3.3), **Service** (2.7), and **Value** (2.5) all fall into the lower ranges, suggesting significant areas for improvement.
What aspects do customers appreciate most at Subway?
Customers often praise the deliciousness of the food, particularly the flavors of the sandwiches. Positive comments also highlight friendly and caring staff members, as well as the cleanliness of the restaurant environment.
What are the main frustrations customers experience at Subway?
Key frustrations include high prices and the frequent failure to honor advertised promotions or coupons, leading to poor value perceptions. Inconsistent service quality, with some staff exhibiting poor attitudes, and an often unpleasant dining atmosphere are also significant concerns.