Highlights
- Great coffee
- Great tea selection
oChef » Starbucks – Las Vegas
Starbucks - Las Vegas
Photo from Starbucks
Starbucks at a glance
Las Vegas Centennial Hills
- ☕ Café
$$
Price per Person $11–$20
mentioned by 36 of the guests
#161 out of 192 places to eat in Las Vegas
#11 Café out of 14 in Las Vegas
Average
5.1 out of 10
Food
Service
Ambience
Value
268
Reviews
39.6%
Satisfaction
Often praised
- Friendly staff
- Clean environment
Frequently criticized
- Long waits
- High prices
The cafe Starbucks in Las Vegas’s Centennial Hills neighborhood is a popular spot where you can always count on great coffee. This cozy and casual cafe offers a welcoming atmosphere, perfect for a quick bite or a relaxed catch-up.
You’ll find it’s a go-to for many, whether you’re starting your day with breakfast or grabbing a quick lunch. With its convenient drive-through and outdoor seating, it caters to your every need.
Overview: Introducting Starbucks
Starbucks offers a familiar experience, often praised for its friendly staff and general cleanliness, making it a reliable spot for a quick stop. Many appreciate the convenient setup, including available charging outlets and a pleasant aroma.
However, patrons frequently encounter long wait times and sometimes receive inconsistent drink preparation, which can detract from the overall visit. The perception of items being overpriced is also a recurring concern among customers.
Average
5.1
out of 10
268
Reviews
39.6%
Satisfaction
137
negative
25
neutral
106
positive
Starbucks earns an overall score of 5.1, placing it squarely in the average category. However, customer satisfaction sits at a rather low 39.6%, indicating that while the experience isn’t terrible, a significant portion of patrons leave feeling less than impressed.
Based on 268 customer remarks, with 106 positive and 137 negative, the feedback paints a mixed picture. While the Ambience (7.3) generally receives good marks for its comfortable and clean settings, other key areas struggle.
Both Service (4.8) and Food (4.7) hover around average, with many finding the Value (4) to be on the lower side.
What people like
- Friendly, efficient staff
- Clean, convenient location
- Reliable beverage quality
What people don't like
- Long wait times
- Inconsistent drink orders
- Perceived high prices
For those seeking a quick, familiar coffee stop with generally friendly staff and a clean environment, Starbucks can be a convenient choice. However, be prepared for potential long wait times and inconsistent drink preparation, which might temper expectations.
With a recommendation score of 5.1, it’s clear that Starbucks offers a serviceable experience, but it’s not without its drawbacks. If consistency in your order and swift service are top priorities, you might find yourself occasionally disappointed.
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Verdict: Our expert take on Starbucks
Food (4.7 out of 10)
mentioned by 63% of the guests
When it comes to the food and drinks, this spot has some bright spots! With a score of 4.7, its considered average, but many customers rave about the consistent quality of the coffee and its great flavor. Youll find delicious drinks like the brown sugar shaken espresso and even warm banana bread that gets high praise, based on 23 positive remarks.
However, the customer satisfaction for food is quite low at 31.1%, with 39 negative comments out of 74 total. Many patrons have experienced issues like burnt tasting coffee and watery consistency in their drinks. There are also complaints about cold sandwiches and milky chai lattes lacking flavor, suggesting some inconsistency in quality.
Food
74
Reviews
31%
Satisfaction
39
negative
12
neutral
23
positive
Rating distribution
What people like
- Consistent coffee quality
- Delicious shaken espresso
- Warm banana bread
What people don't like
- Burnt coffee taste
- Watery drinks
- Cold sandwiches
Often praised
- coffeeThey are very timely and peppy, which is wonderful in today's world. Thank you for always making my coffee perfect and being so wonderful to my family. Marshmellow loves you guys!
- foodThe food was a 5
- drinkMade my drink just how I like it
- drinksDrinks come out as expected
- banana breadbanana bread is banging esp when it's warm
- beveragesAlways perfectly made beverages
- brown sugar shaken espressobrown sugar shaken espresso was delicious
- coffee drinkThey make a mean coffee drink too!!
- drinks and foodMy drinks and food are always made to perfection
- flavorand flavor
Frequently criticized
- coffeethe order was short about an inch and a half from the top
- latteAfter getting home, I discovered they didn't put any syrup in my coffee. They gave me a latte with no flavor. This Starbucks is ridiculous; they don't listen and they're rude.
- AmericanoWhat I got was coffee with hazelnut syrup.
- Carmel Frappuccinomy Carmel Frappuccino have been super watery
- Chai flavorI frequent it often. I'm so disappointed that the drinks I've received this past week or so taste like just steamed milk, no Chai flavor hardly at all; ($6. 12 for steamed milk: (I order it with an extra pump of Chai and absolutely no water.
- Chai lattesI frequent it often. I'm so disappointed that the drinks I've received this past week or so taste like just steamed milk, no Chai flavor hardly at all; ($6. 12 for steamed milk: (I order it with an extra pump of Chai and absolutely no water.
- anything elseif you order any sandwiches or anything else be prepared for it to be wrong
- burnt tasting coffeeI'm not a fan of any Starbucks locations. To me, they have burnt tasting coffee, and it's extremely overpriced.
- chai lattemy chai latte was very milky tasting
- creamthey forget the cream
If you're looking for a quick coffee fix and know your order, you might find something you like. However, be prepared for potential inconsistencies, especially with specialty drinks and food items, as quality can be a hit or miss.
Service (4.8 out of 10)
mentioned by 89% of the guests
Despite some challenges, the service here occasionally shines! Many customers, in 57 positive remarks, praise the friendly staff and great customer service, often highlighting an accommodating team that goes out of their way. You might encounter efficient and prompt service, with baristas and cashiers described as peppy and welcoming.
However, the overall service experience is quite a mixed bag, reflected in an average score of 4.8 and a poor customer satisfaction of just 37.5%. With 87 negative comments out of 152 total, many report frustratingly slow service and long wait times, often leading to order errors. Some even mention rude employees and significant management issues, making consistency a real problem.
Service
152
Reviews
37%
Satisfaction
87
negative
8
neutral
57
positive
Rating distribution
What people like
- Friendly staff
- Great customer service
- Accommodating team
What people don't like
- Slow service
- Order errors
- Rude employees
Often praised
- staffI just left the drive-thru at this location after a terrible experience at the Centennial & 95 location. Mariah and her staff were very fast! Thank you for being understanding, CLEAN, & efficient!
- servicethe service was quick and easy
- customer servicereceive an exceptional customer service
- orderI accidentally ordered at the wrong Starbucks, but they were incredibly accommodating and made my order correctly. The staff here are always friendly.
- baristasthe baristas are ALWAYS super nice
- great attitudetheir courteousness, great attitude
- workersall the workers are very friendly and welcoming
- EveryoneEveryone is nice!
- Wesespecially Wes! I always look forward to seeing him greet me
- alternate suggestionsI stopped by this Starbucks on my way to work every now and then, and I’m always impressed with their courteousness, great attitude, and prompt service. Occasionally, they are out of a particular ingredient, and they are apologetic and offer alternate suggestions. Kudos to Starbucks, and especially this team, for their great customer service!
Frequently criticized
- serviceThe service aspect of mobile ordering needs improvement
- waiting timeYou'd think they'd fill orders based on arrival time, not give preference to the drive-thru and ignore orders placed well before those. I FINALLY got my order 21 minutes later. I don't know why I bother going to this location - the one on Centennial and 95 is WAY better!
- employeestrain your employees to act as if the person knocking doesn't even exist
- baristaasked for the barista to remake the first one
- employeeRachel was the employee that was extremely rude
- orderI order the same thing every time: a Venti Caramel Ribbon Crunch with extra caramel, extra crunch on the bottom, middle, and top, and an espresso shot. However, my order is made differently each time, and the price fluctuates significantly, ranging from $8 to $13 per cup. Recently, the last four cups I received had barely any crunch, yet I was still charged almost a dollar for it.
- wait timealready 10 minutes over the time to make your ONE drink. Then you’ll stand there for another 10 waiting
- waiting8 people stand around waiting
- ServiceMy experience at this Starbucks was disappointing. It's the slowest Starbucks in Las Vegas, and unfortunately, it's the closest to my house. I waited in the drive-thru for over 20 minutes on a Sunday afternoon.
- Stacyher response “well that’s the Starbucks standard way to make a Carmel Frappuccino “
If you're looking for reliable, speedy service, this spot might be a gamble, as the experience can be quite inconsistent. While some staff members are truly wonderful, be prepared for potential delays and order mix-ups, especially during busy times.
Ambience (7.3 out of 10)
mentioned by 25% of the guests
When it comes to the vibe, this spot generally hits the mark! With a good score of 7.3 and a good customer satisfaction of 70.6%, its clear most folks enjoy their surroundings. Based on 34 total opinions, with 24 positive remarks, guests frequently praise the overall atmosphere, cleanliness, convenient location, and the availability of indoor and outdoor seating.
Many appreciate the positive energy, well-maintained spaces, and the pleasant aroma of coffee. However, there are a few areas that could use a little polish. While many find it clean, a handful of comments mention issues with cleanliness, particularly regarding the bathrooms.
Some also expressed a desire for more indoor seating, especially for those looking to work, and a couple of observations noted an occasional police presence. These points, though fewer, suggest theres room for improvement in specific aspects of the environment.
Ambience
34
Reviews
70%
Satisfaction
5
negative
5
neutral
24
positive
Rating distribution
What people like
- Clean atmosphere
- Convenient location
- Indoor/outdoor seating
What people don't like
- Limited indoor seating
- Bathroom cleanliness
Often praised
- locationI like this location because it is near to my work, so I come here every day to pick up my coffee. All the staff are friendly, and the manager, Fish, is so responsible and respectful.
- atmospherethe atmosphere was also a 5
- CLEANunderstanding, CLEAN, & efficient!
- Charging outletsI always look forward to seeing him greet me and hand me my drink. Charging outlets are plentiful and I've never had a problem getting a table here. 10/10 would highly recommend this Starbucks!
- aromaCustomers appear to frequent the establishment and are comfortable with the product and service. The aroma of the store is filled with coffee and hints of different flavors that enhance their beverages. The counters are always clean, and I've never noticed clutter on the floors behind them.
- cleannice and clean too
- cleanlinessThe place was friendly and clean.
- convenient locationConvenient location off 215 or 95
- countersThe counters are always clean
- drive throughclean drive through
Frequently criticized
- seating insideThe staff at Starbucks were great, but I wish I could return to working inside while enjoying my coffee. It seems a little odd that Dunkin Donuts has returned to offering indoor seating, while Starbucks chooses not to. This policy is actually costing your company business, as I am taking my client meetings to your competitors.
- bathroomsthe bathrooms could be cleaner
- cleanlinessNever clean in here
- police presenceThen the police come by and flash there lights
Overall, if you're looking for a place with a generally pleasant atmosphere, good cleanliness, and convenient amenities, this spot is definitely worth checking out. Just be aware that indoor seating might be limited, and the bathrooms could sometimes be a bit hit or miss.
Value (4 out of 10)
mentioned by 10% of the guests
When it comes to value, the performance is quite poor, with a score of 4 and customer satisfaction sitting at a low 25%. However, based on 8 customer comments, there are a couple of bright spots. Customers appreciate that credit cards are accepted, and some even note that patrons are generous with their tips, which is always a good sign for staff.
Unfortunately, the overall sentiment leans heavily towards the negative, with 6 negative comments compared to just 2 positive. Many feel the items are simply overpriced, citing issues like overpriced burnt coffee and being charged for extra crunch. Theres also frustration about the price' often being inconsistent, making it hard to predict your bill.
Value
8
Reviews
25%
Satisfaction
6
negative
0
neutral
2
positive
Rating distribution
What people like
- Accept credit cards
- Customers tip well
What people don't like
- Overpriced items
- Inconsistent pricing
- Extra crunch charge
Often praised
- credit cardsThe wait in line was minimal, and there was a short wait for coffee. They accept credit cards, and both indoor and outdoor seating are provided. Additionally, there is drive-up service available.
- customers tipthe customers ALWAYS tip and it is generous
Frequently criticized
- priceit’s always a different price
- $6.12$6.12 for steamed milk:(
- company businessIt seems a little odd that Dunkin Donuts has returned to offering indoor seating, while Starbucks chooses not to. This policy is actually costing your company business, as I am taking my client meetings to your competitors.
- extra crunchcharge me almost a $1 for crunch
- overpricedextremely overpriced
If you're looking for great value, this spot might leave you disappointed due to consistent complaints about being overpriced. While they do accept credit cards, be prepared for potentially inconsistent pricing and items that feel too expensive for what you get.
How are the prices at Starbucks?
On average, you’ll spend around 13 per person – from 36 guests. That puts the restaurant in the $11–$20 category. For a Cafe, that’s mid-range, maybe slightly above.
Interestingly, while the average is 13, a good chunk of diners actually spend less, often in the $1–$10 range. There’s a mix of prices, with some higher spends pulling the average up, so you can find both budget-friendly bites and slightly pricier options.
Here’s a quick look at what guests spend per person, based on the latest 36 reviews.
Comparing value for money at this Cafe against similar spots in Las Vegas.
We think the pricing here feels pretty fair for a Cafe, especially considering the variety of options available. You can definitely find something to fit your budget.
Customer Reviews: what people think about Starbucks
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Takeout
Wait Time
- Short (6–15 min.)
Noise Level
- Moderate
3
Slow Service, Too Much Staff Chat
My experience at this restaurant was marked by slow service. The employees were talking to each other too much, which resulted in a delay in serving customers their orders. I waited for 10 minutes, and others who ordered before me were also waiting.
To improve professionalism, less conversation among staff and more focus on getting customer orders out quickly would be beneficial.
- employees2
- slow service2
- waiting2
Price per Person
- $1–$10
Visit Type
- Regular Visit
Group Size
- Solo
Service Type
- Takeout
Wait Time
- Moderate (16–30 min.)
2
Wrong coffee, no syrup, rude service
I went to the Starbucks for a remake on my coffee because they gave me the wrong coffee at the window. After getting home, I discovered they didn't put any syrup in my coffee. They gave me a latte with no flavor.
This Starbucks is ridiculous; they don't listen and they're rude.
- coffee2
- syrup1
- latte1
Visit Type
- Delivery
Service Type
- Delivery
9
Amazing Customer Service!
Avery and her team were amazing. I needed a medicine tea, and it wasn't available on DoorDash or Uber Eats. They were so helpful in navigating me through the order, as I'm at work and have a sick person at home.
Please give them recognition for their amazing customer service.
- customer service10
- medicine tea7
Price per Person
- $11–$20
Visit Type
- Quick Meal
Group Type
- Large Group
Group Size
- Large Group
Service Type
- Dine-in
6
Friendly but Cold Sandwich
My experience at this restaurant was mixed. The place was friendly and clean, which contributed to a pleasant atmosphere. However, I noticed they seemed to be low on staff.
Unfortunately, my sandwich was cold when I received it.
- cleanliness8
- friendliness8
- staff availability3
- sandwich temperature2
Price per Person
- $11–$20
Visit Type
- Regular Visit
Service Type
- Takeout
Wait Time
- Short (6–15 min.)
Noise Level
- Loud
2
Inconsistent Service and Order Errors
My experience at this location was frustrating due to poor garbage management and frequent order errors. I waited over 15 minutes in line for an iced matcha, only to receive a hot matcha with protein, despite ordering it iced on the screen. There were no apologies or quick resolutions, just excuses every time.
This level of ineptitude is surprising, especially considering Starbucks' origins in the Pacific Northwest. I feel you are losing my business and likely many others. The situation was deplorable, especially with such a simple order being incorrect.
- garbage management2
- order errors1
- waiting time2
What Starbucks offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Transgender safespace
- Tourists
- LGBTQ+ friendly
- Family-friendly
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
Popular for
- Solo dining
- Lunch
- Breakfast
Amenities
- Restroom
- Free Wi-Fi
- Wi-Fi
- Bar onsite
Offerings
- Alcohol
- Coffee
- Small plates
- Organic dishes
- Quick bite
Dining options
- Seating
- Lunch
- Breakfast
- Dessert
Service Options
- Drive-through
- Takeout
- Outdoor seating
- Dine-in
- Delivery
Pets
- Dogs allowed outside
Parking
- Usually somewhat difficult to find a space
- Free street parking
- Free parking lot
Atmosphere
- Cozy
- Casual
- Trendy
FAQs
What kind of dining options and offerings can you expect at Starbucks in Centennial Hills?
At Starbucks in Centennial Hills, you can enjoy a variety of offerings including great coffee, a selection of teas, and even alcohol. They serve breakfast, lunch, and dessert, making it ideal for a quick bite or a more relaxed meal. Organic dishes and small plates are also available for you.
Does Starbucks in Las Vegas offer convenient services and a comfortable atmosphere?
Yes, this Starbucks location provides a cozy, casual, and trendy atmosphere. You have many service options, including drive-through, takeout, outdoor seating, dine-in, and delivery. Amenities like free Wi-Fi and a restroom are available, and you can even bring your dog to the outdoor seating area.
How does Starbucks generally perform according to customer feedback?
Starbucks holds an overall score of 5.1, indicating an average experience. While Ambience (7.3) is often well-regarded, Service (4.8), Food (4.7), and Value (4) tend to fall into the average to poor range based on customer opinions.
What are the main positive aspects customers highlight about Starbucks?
Customers frequently praise the friendly staff and efficient service. Many also appreciate the cleanliness of the stores and their convenient location, often noting the availability of charging outlets.
What are the most common complaints from Starbucks patrons?
Frequent concerns include long wait times, especially in the drive-thru, and inconsistent drink preparation, where orders might lack flavor or be watery. The perception of items being overpriced is also a common negative sentiment.