Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
oChef » SoMa – San Francisco
SoMa - San Francisco
Photo from SoMa
SoMa at a glance
San Francisco West SoMa
- 🍟 Fast-Food-Restaurant
$$
Price per Person $21–$30
mentioned by 21 of the guests
#2334 out of 2403 places to eat in San Francisco
#22 Fast-Food-Restaurant out of 35 in San Francisco
Average
4.7 out of 10
Food
Service
Ambience
Value
68
Reviews
42.6%
Satisfaction
Often praised
- Budget-friendly
- Tasty options
Frequently criticized
- Unsafe surroundings
- Poor organization
The restaurant SoMa Food Court is a popular Fast Food Restaurant located in the vibrant West SoMa neighborhood of San Francisco. If you’re looking for a quick and convenient meal, you’ll appreciate its healthy options, making it a great choice for a guilt-free bite.
It offers a casual atmosphere perfect for a relaxed dining experience.
Overview: Introducting SoMa
SoMa offers a convenient option for those seeking quick and affordable meals. Many appreciate the healthy food choices available late at night, with chicken sandwiches often highlighted as a delicious and inexpensive option that’s quite filling.
However, the experience at SoMa is not without its significant drawbacks. Concerns frequently arise regarding the overall ambience, with descriptions of an unsafe area and a noticeable lack of organization in how orders are managed, impacting the overall visit.
Average
4.7
out of 10
68
Reviews
42.6%
Satisfaction
37
negative
2
neutral
29
positive
SoMa registers an overall 4.7 out of 10, indicating an average performance, while customer satisfaction stands at a mixed 42.6%. This assessment is drawn from 68 customer remarks, with 29 positive and 37 negative sentiments.
The Food (8) receives strong marks for its quality and variety, and Value (7.3) is also well-regarded, particularly for its affordability. Conversely, Service (4.2) falls into the average range, with some operational issues noted.
The most significant area for improvement is Ambience (1.8), which is consistently described in very unfavorable terms. This stark contrast between the food and the environment is a key takeaway from customer feedback.
What people like
- Delicious, healthy food
- Great value meals
- Efficient ordering system
What people don't like
- Unsafe, dirty environment
- Disorganized order handling
- Aggressive delivery drivers
SoMa presents a clear trade-off: you can expect satisfying, well-priced food, especially for a quick pickup. It’s a practical choice if your priority is a convenient meal and you’re not concerned with the surrounding environment or potential service hiccups.
However, with a recommendation score of just 4.9, it’s difficult to wholeheartedly suggest SoMa for a pleasant dining experience. If a comfortable atmosphere and smooth operations are important to you, you might find this spot disappointing.
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Verdict: Our expert take on SoMa
Food (8 out of 10)
mentioned by 65% of the guests
When it comes to the food, things are looking pretty tasty! Diners have given it a solid 8 out of 10, with a fantastic 88.2% customer satisfaction rate. Based on 15 positive remarks out of 17 total, many rave about the delicious and nutritious options.
Especially highlighted are the healthy food choices, variety, and filling chicken sandwiches. However, its not all sunshine and rainbows. While theres only 1 negative comment among the 17, it suggests a significant issue with the food.
The general sentiment, though rare, points to a potential concern with the overall food quality. It's a stark contrast to the overwhelmingly positive feedback, indicating perhaps an isolated incident or a very specific taste preference.
Food
17
Reviews
88%
Satisfaction
1
negative
1
neutral
15
positive
Rating distribution
What people like
- Healthy food options
- Delicious, nutritious meals
- Good variety
What people don't like
- Unsatisfying food
Often praised
- foodI was able to get something healthy late at night. I’m very thankful and happy for the food and service.
- chicken sandwichesCheap chicken sandwiches with fries and drink
- deliciousdelicious.
- fave mealmy fave meal so far in SF.
- fillingPretty filling too
- foodsFoods good
- fries and drinkMy experience was at a pick up spot. I found cheap chicken sandwiches with fries and drink for ~$10, which is great for office workers in the area. The process was simple: order on the website and walk there to get your order.
- healthy foodI had the late night munchies and the SoMa Food Court held it down. I was able to get something healthy late at night. I’m very thankful and happy for the food and service.
- menu itemsall menu items have images and good descriptions
- newcomersthese hotshot newcomers are poised to make a run
Frequently criticized
- foodthe apocalypse of food
If youre looking for delicious, healthy, and filling options, especially late at night, this place seems like a great bet. Despite a single strong negative opinion, the overwhelming positive feedback suggests youll likely leave satisfied. Go for the variety and value, but keep an open mind.
Service (4.2 out of 10)
mentioned by 88% of the guests
Based on 28 opinions, the service here has some bright spots. Many appreciate the easy and fast process when you order on website and use the pickup lockers. While the overall score sits at an average 4.2, some experiences highlight a smooth and efficient order system, with food ready quickly and staff being nice.
However, customer satisfaction is quite low at 35.7%, reflecting significant issues. There are concerns about rude delivery drivers, frustrating waiting times, and problems with order accuracy or restaurants being closed after orders are placed. The lack of organization in order handling and collection, along with safety concerns, really drags down the experience.
Service
28
Reviews
35%
Satisfaction
18
negative
0
neutral
10
positive
Rating distribution
What people like
- Easy online ordering
- Fast pickup
- Efficient locker system
What people don't like
- Rude delivery drivers
- Restaurant closed unexpectedly
- Poor order handling
Often praised
- easyeasy, fast, inexpensive, and delicious.
- fastfast, inexpensive, and delicious.
- lockerMy food was ready in 13 minutes. They sent an easy-to-click link to open the locker, which worked flawlessly.
- order on websiteorder on website and walk there to get your order
- order systemefficient order system
- orderingNo problems ordering
- picking uppicked up under 10
- pickupFood was ready 13 min later
- servicehappy for the service
- staffstaff is very nice and efficient
Frequently criticized
- waiting timeI ordered food, and my order was taken and paid for. However, after waiting for over an hour, I was informed that the restaurant I ordered from was actually closed. It's baffling why an order would be accepted and payment processed if the establishment wasn't open to fulfill it.
- control and enforcementI was harassed and forced to reverse down the road just for driving correctly. It’s a chaotic mess every night, with no control or enforcement. Until something is done to fix this dangerous situation, I would recommend staying far away, especially after dark.
- delivery driverMy experience at this restaurant was extremely negative due to an incident with a delivery driver. While I was looking at the menu, a delivery driver on a scooter slammed a door into me and then yelled at me for standing near the door, which is the designated waiting area. This driver then slammed a metal door into the back of my head and yelled at me again.
- delivery driversrude and aggressive delivery drivers
- employeesemployees behave unprofessionally
- harassmentThe area becomes extremely unsafe due to dozens of DoorDash delivery drivers illegally parking and loitering, making the streets impassable. I was harassed and forced to reverse down the road just for driving correctly. It’s a chaotic mess every night, with no control or enforcement.
- metal doorWhile I was looking at the menu, a delivery driver on a scooter slammed a door into me and then yelled at me for standing near the door, which is the designated waiting area. This driver then slammed a metal door into the back of my head and yelled at me again. My friends had already ordered, but I no longer wanted to be there.
- order accuracyWhy would you allow me to order food in the first place then?
- order collectionclear lack of organization in how orders are collected
- order handlingThe entire sidewalk reeks of urine, and it's common to see delivery drivers urinating, sitting, or even lying down on the sidewalk. There is a clear lack of organization in how orders are handled and collected. The overall environment raises concerns about sanitation and cleanliness.
If you're looking for a quick and easy pickup from their website, you might have a smooth experience. However, be prepared for potential frustrations with order accuracy, long waits, or even problematic delivery driver interactions, which significantly impact overall satisfaction.
Ambience (1.8 out of 10)
mentioned by 47% of the guests
When it comes to the ambience, theres not much to celebrate, with only 1 positive comment out of 19 total. However, one customer did find a small convenience, appreciating that the restaurant opens late. This lone positive contributes to a customer satisfaction of 53%, which is a mixed bag, showing theres at least one thing going for it.
However, the ambience truly struggles, reflected in a poor score of 1.8. With 17 negative comments, many describe it as a ghost kitchen with no seating and a generally unsafe environment. Concerns about dirty sidewalks and loud music also paint a grim picture.
Ambience
19
Reviews
5%
Satisfaction
17
negative
1
neutral
1
positive
Rating distribution
What people like
- Opens late
What people don't like
- No seating available
- Unsafe environment
- Dirty surroundings
Often praised
- opens lateI had no problems ordering, and the process of placing and picking up my order took under 10 minutes. The variety of options is good, and I appreciate that the restaurant opens late. Overall, it's a convenient choice.
Frequently criticized
- environmentThere is a clear lack of organization in how orders are handled and collected. The overall environment raises concerns about sanitation and cleanliness.
- areafeel very unsafe
- area safetyI strongly advise avoiding SomA Food Court in the evenings. The area becomes extremely unsafe due to dozens of DoorDash delivery drivers illegally parking and loitering, making the streets impassable. I was harassed and forced to reverse down the road just for driving correctly.
- atmosphereIt looked pretty dirty on the outside and the alley in front was dirty as well.
- dangerous situationIt’s a chaotic mess every night, with no control or enforcement. Until something is done to fix this dangerous situation, I would recommend staying far away, especially after dark.
- delivery driversMy experience at Soma Food Court was concerning. The entire sidewalk reeks of urine, and it's common to see delivery drivers urinating, sitting, or even lying down on the sidewalk. There is a clear lack of organization in how orders are handled and collected.
- floorfloor inside was littered with trash
- ghost kitchenMy experience was with a sketchy ghost kitchen that operates out of a single window. This establishment handles food for over 50 ghost restaurants registered at the same address on delivery apps.
- loiteringI strongly advise avoiding SomA Food Court in the evenings. The area becomes extremely unsafe due to dozens of DoorDash delivery drivers illegally parking and loitering, making the streets impassable. I was harassed and forced to reverse down the road just for driving correctly.
- musicCrude, profane hip hop & rap is aired here loudly
If youre looking for a traditional dining experience with a pleasant atmosphere, this isnt it. This spot might work for a quick, late-night pickup if you dont mind the chaotic surroundings, but otherwise, youll likely be disappointed by the lack of a proper dining space and concerning safety issues.
Value (7.3 out of 10)
mentioned by 24% of the guests
When it comes to value, this spot seems to hit the mark for many! With a solid score of 7.3 and a customer satisfaction of 75%, its clear most diners are happy. People rave about the price and how inexpensive things are, especially for cheap and delicious meals like chicken sandwiches with fries and a drink.
This positive sentiment comes from 3 positive remarks out of 4 total. However, theres one small snag to consider. One customer mentioned a concern about charging credit card for the food.
While this was only 1 negative remark, it's something to keep in mind if you prefer paying with plastic without extra fees.
Value
4
Reviews
75%
Satisfaction
1
negative
0
neutral
3
positive
Rating distribution
What people like
- Cheap, delicious food
- Reasonable pricing
What people don't like
- Credit card surcharge
Often praised
- priceMy experience was at a pick up spot. I found cheap chicken sandwiches with fries and drink for ~$10, which is great for office workers in the area. The process was simple: order on the website and walk there to get your order.
- inexpensiveinexpensive, and delicious.
Frequently criticized
- charging credit cardcharging a credit card if you are actually going to make the food
If you're looking for an affordable meal, especially for a quick pickup, this place is definitely worth checking out. Just be aware that there might be a credit card charge, so consider bringing cash or checking their payment policies beforehand to avoid surprises.
How are the prices at SoMa?
On average, you’ll spend around 21$ per person – from 21 guests. That puts the restaurant in the $21–$30 category. For a Fast Food Restaurant, that’s mid-range, maybe slightly above.
While the average sits here, most diners actually spend a bit less, typically in the 11-20$ range. However, a few higher-priced choices pull the overall average up, suggesting a good mix of options.
Here’s a quick look at what guests spend per person, based on the latest 21 reviews.
See how this restaurant’s value for money compares to similar spots in San Francisco.
For a Fast Food Restaurant in San Francisco, we think the pricing feels fair. It’s not the cheapest quick bite, but it seems to offer good value for the city.
Customer Reviews: what people think about SoMa
Price per Person
- $11–$20
Visit Type
- Delivery
Service Type
- Delivery
Wait Time
- Long (31+ min.)
5
Disappointing Atmosphere, Decent Food
My experience was not what I expected at all. Although it's described as a food court, it's essentially just a window with lockers, primarily serving food delivery drivers. The exterior and the alley in front appeared quite dirty, though the area behind the window where the food originates seemed clean.
The food itself was pretty good. Since there's no seating, this place is only suitable for delivery orders.
- food7
- delivery guys5
- atmosphere2
- seating1
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Dinner
Noise Level
- Quiet
2
Sketchy Place, Mediocre Food
My experience at this restaurant was quite negative. The place felt super sketchy, especially at night. Inside, the floor was littered with trash, which is a major cleanliness issue.
The service was little to be desired. While they have a couple of good establishments, most of the food is mediocre at best.
- food3
- place1
- floor1
- service2
Visit Type
- Delivery
Service Type
- Delivery
2
Sketchy Ghost Kitchen Experience
My experience was with a sketchy ghost kitchen that operates out of a single window. This establishment handles food for over 50 ghost restaurants registered at the same address on delivery apps. The area was filled with a dozen delivery drivers, creating an atmosphere that felt very unsafe due to their rude and aggressive behavior.
Some drivers were even observed sleeping and urinating on the streets.
- ghost kitchen2
- delivery drivers1
- area2
Visit Type
- Quick Meal
Service Type
- Delivery
2
Serious Concerns at Soma Food Court
My experience at Soma Food Court was concerning. The entire sidewalk reeks of urine, and it's common to see delivery drivers urinating, sitting, or even lying down on the sidewalk. There is a clear lack of organization in how orders are handled and collected.
The overall environment raises concerns about sanitation and cleanliness.
- sidewalk1
- delivery drivers1
- order handling2
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Delivery
Meal Type
- Dinner
1
Avoid SomA Food Court Evenings
I strongly advise avoiding SomA Food Court in the evenings. The area becomes extremely unsafe due to dozens of DoorDash delivery drivers illegally parking and loitering, making the streets impassable. I was harassed and forced to reverse down the road just for driving correctly.
It’s a chaotic mess every night, with no control or enforcement. Until something is done to fix this dangerous situation, I would recommend staying far away, especially after dark.
- area safety1
- parking1
- loitering1
What SoMa offers
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
Popular for
- Solo dining
- Lunch
Offerings
- Healthy options
- Quick bite
Dining options
- Dinner
- Lunch
- Dessert
Service Options
- Takeout
- Delivery
Parking
- Usually somewhat difficult to find a space
Atmosphere
- Casual
FAQs
Is SoMa Food Court accessible for wheelchair users?
Yes, SoMa is designed with accessibility in mind. You’ll find a wheelchair accessible entrance and wheelchair accessible seating, ensuring a comfortable experience for all guests.
What dining options are available at SoMa Food Court, and is it suitable for children?
SoMa offers flexible dining for lunch, dinner, and dessert. It’s also considered good for kids, making it a convenient choice for families looking for a quick and tasty meal.
How does SoMa generally perform?
SoMa has an overall score of 4.7 out of 10. While **Food** (8) and **Value** (7.3) are strong, **Service** (4.2) and especially **Ambience** (1.8) significantly pull down the overall experience.
What do customers appreciate most about SoMa?
Customers frequently praise the **delicious** and often **healthy food** options, including **chicken sandwiches**, which are considered **inexpensive** and offer good value for money.
What are the main concerns regarding SoMa?
Significant concerns include an **unsafe area** with **loitering** and **rude delivery drivers**, a **dirty environment**, and a general **lack of organization** in order handling and collection.