Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Popeyes – San Francisco
Popeyes - San Francisco
Photo from Popeyes
Popeyes at a glance
San Francisco Alamo Square
- 🍗 Chicken Restaurant
$$
Price per Person $21–$30
mentioned by 57 of the guests
#2351 out of 2403 places to eat in San Francisco
#27 Chicken Restaurant out of 31 in San Francisco
Average
4.4 out of 10
Food
Service
Ambience
Value
270
Reviews
34.1%
Satisfaction
Often praised
- Tasty Chicken
- Fair Pricing
- Helpful Service
Frequently criticized
- Wrong Orders
- Slow Service
- Uncleanliness
The restaurant, a popular Chicken Restaurant in San Francisco’s vibrant Alamo Square neighborhood, offers you a perfect spot for a quick bite. You’ll find Popeyes to be a casual and welcoming place, ideal for families looking for a delicious meal.
With its convenient counter service and a dedicated kids’ menu, it’s designed for your comfort and satisfaction.
Overview: Introducting Popeyes
Popeyes often delivers on its core promise, with many appreciating the consistent food quality and specific menu items like the chicken sandwich. Customers frequently find good value here, especially when considering current prices.
However, experiences can be inconsistent, particularly concerning order accuracy and the overall service pace. Some locations also face challenges with cleanliness and atmosphere, which can detract from the visit.
Average
4.4
out of 10
270
Reviews
34.1%
Satisfaction
163
negative
15
neutral
92
positive
Overall, Popeyes holds a Restaurant Score of 4.4 , placing it in the average range. However, Customer Satisfaction stands at a lower 34.1% , indicating that while the experience might be acceptable, many customers leave less than thrilled.
This sentiment is drawn from 270 customer remarks, with 92 positive observations against 163 negative ones. Diving deeper, Food scores an average (5.4) , often being the strongest point, though not without its issues.
In contrast, Service (3.8) and Ambience (3.2) both fall into the poor category, frequently cited for long waits or cleanliness concerns. Value (4.1) hovers around average, suggesting it’s generally perceived as fair for the offering.
What people like
- Delicious Chicken
- Good Value
- Friendly Staff
What people don't like
- Order Inaccuracy
- Long Wait Times
- Dirty Environment
Popeyes offers a compelling draw with its signature chicken and sides, reflected in a Recommendation Score of 4.9 . If you’re primarily seeking that distinct flavor and are prepared for potential inconsistencies, it can be a satisfying choice.
However, be mindful of possible long waits and double-check your order for accuracy before leaving. While the food often hits the mark, the overall experience can be a mixed bag, making it less ideal for those prioritizing swift, flawless service or a pristine dining area.
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Verdict: Our expert take on Popeyes
Food (5.4 out of 10)
mentioned by 76% of the guests
Hey foodies! Lets talk about the grub. The food here gets an average score of 5.4, with 49.1% customer satisfaction, indicating a bit of a mixed bag.
Many folks rave about the delicious chicken sandwich, often highlighting the fresh chicken, and those addictive Cajun fries. Out of 108 customer remarks, 53 were quite positive, praising the quality and taste! However, its not all sunshine and spice.
There are 47 negative remarks, with some serious concerns like reports of food poisoning and even health violation issues. Others have mentioned dry chicken and frustrating instances of missing items in their orders, which can definitely put a damper on your meal.
Food
108
Reviews
49%
Satisfaction
47
negative
8
neutral
53
positive
Rating distribution
What people like
- Crispy, juicy chicken
- Flavorful chicken sandwich
- Tasty Cajun fries
What people don't like
- Food safety concerns
- Missing order items
- Dry, tasteless chicken
Often praised
- foodPopeyes is delicious. However, at this particular location, it is ALWAYS necessary to check everything they give you.
- chickenLove me some Popeyes. The first time I had their chicken
- chicken sandwichelusive chicken sandwich, and I can say it definitely lives up to the hype!
- food qualityThe food quality was good
- qualitythe quality is as expected
- red beans and ricered beans and rice are my favorite
- ADDICTINGIt's ADDICTING!!!
- Bacon and Cheese Chicken SandwichBacon and Cheese Chicken Sandwich, and it was fantastic
- Cajun friesCajun fries are my favorite
- The sandwichCame to taste "The sandwich" the spicy version
Frequently criticized
- foodThe food was clearly the cause of this severe illness
- chickenIt feels as if something is intentionally left out. For example, I've received no chicken but two biscuits. This has happened with both delivery and pickup orders, leading to a consistent issue with order accuracy.
- chicken tendersMy experience at this restaurant has been disappointing due to issues with online orders. On two separate occasions, I received the standard chicken tenders instead of the blackened chicken I ordered. While I understand it can be a busy place, I urge them to pay more attention to the details of customer online orders.
- flavorEven if I had not, the flavor was super bland.
- friesHow I end up with 3pc fried chicken with rice and beans
- missing itemsmissing items in my orders. It feels as if something is missing
- 5 piece tender mealI was over halfway through my 5 piece tender meal when I looked down and saw a ripped, blackened fingernail that had been underneath one of the tenders. I don't typically complain about food, but this was disgusting and straight up a health violation.
- Ghost Pepper Wingsthey weren't spicy at all
- Spicy Signature Chickenwasn't as exciting as it sounds. It was dry and not very flavorful
- biscuitWhere’s the biscuit?!
So, should you take a bite? If youre craving a potentially delicious chicken sandwich and some great fries, it might be worth a shot. But be aware that theres a noticeable risk of inconsistent quality and order accuracy, so you might want to double-check your meal before you dig in.
Service (3.8 out of 10)
mentioned by 77% of the guests
When it comes to service, its a bit of a mixed bag, leaning towards needing significant improvement. While the overall score for service sits at a rather poor 3.8, and customer satisfaction is only at a low 26.1%, some customers have highlighted positive experiences. Based on 29 positive remarks out of 111 total comments, some praise the friendly staff, quick service, and professional attitude, with some even noting good order accuracy.
However, with 78 negative comments, theres clearly a lot of room for improvement. Many experiences point to frustratingly slow service, frequent missing items, and general order inaccuracy, leading to long wait times. It seems operational issues and a lack of attention to detail are common pain points for many customers.
Service
111
Reviews
26%
Satisfaction
78
negative
4
neutral
29
positive
Rating distribution
What people like
- Friendly staff
- Quick service
- Professional attitude
What people don't like
- Slow service
- Missing items
- Order inaccuracy
Often praised
- serviceI had an incredible experience at Popeyes! The service was unbelievably fast, and the team was friendly and efficient, getting me in and out in no time. I tried the Bacon and Cheese Chicken Sandwich, and it was fantastic.
- workersyelling at the workers who are legitimately working very hard
- staffThe staff are usually doing their best
- Popeyes supportTo make matters worse, they forgot 2 of the 5 entrees I ordered. The app chatbot's offer of a $3 refund was insufficient, but fortunately, Popeyes support was very reasonable and offered $15 for my next visit. The food that I did receive was prepared perfectly.
- ServiceService:5
- askingPlenty of asking
- attitudeno one has EVER given me attitude
- cashierthe cashier very friendly
- deliveriesmade sure those are included for deliveries
- fast serveFast serve
Frequently criticized
- serviceI love Popeyes, but this location is horrendous. I've ordered through DoorDash several times, and they have always messed up my orders. The food itself is fantastic, earning a perfect score, but the service, specifically order accuracy, is a major issue.
- order accuracyI love Popeyes, but this location is horrendous. I've ordered through DoorDash several times, and they have always messed up my orders. The food itself is fantastic, earning a perfect score, but the service, specifically order accuracy, is a major issue.
- staffMy experience at this restaurant was marked by horrible service and completely inept staff. I encountered an incredibly long wait of over 30 minutes to pick up an online order that was already prepared.
- employeesI was waiting a long time, specifically 30 to 40 minutes. The employees couldn't get help, which contributed to the extended delay.
- lineI stood in line behind a man wanting to kill the man next to him over a misunderstanding about who was first in line.
- missing itemsexpect a few missing items in your order
- online ordernot very detail oriented to customer online order(s)
- phoneOn the second occasion, the order was missing biscuits. They don't pick up the phone, and their mailbox is full. I haven't been able to reach their manager to request a refund for the missing items in my delivery.
- waitI understand they have a lot of DoorDash orders, but the in-store experience was nearly horrible. I had to wait with no receipt number, and everything was slow for in-store orders. They also forgot to give me sauce packets, even though I saw they made sure those were included for deliveries.
- Errors with ordersErrors with orders
If youre considering a visit, be prepared for a gamble on the service front. While you might get lucky with a friendly and efficient team, theres a significant chance of encountering slow service or order issues. It's best to manage your expectations, especially during peak hours.
Ambience (3.2 out of 10)
mentioned by 31% of the guests
While the overall vibe here faces an uphill battle, some guests did note clean facilities, a very clean store, and even ample sitting area. A few also found the parking convenient. However, with a score of just 3.2, it's clear these positive observations are unfortunately overshadowed.
Unfortunately, the general sentiment paints a grim picture, with a mere 16.7% customer satisfaction. Many reports, totaling 32 out of 42 observations, describe a dirty environment plagued by roaches inside kitchen and food on floor. Concerns about an unsafe neighborhood and crowding also frequently surfaced.
Ambience
42
Reviews
16%
Satisfaction
32
negative
3
neutral
7
positive
Rating distribution
What people like
- Clean facilities
- Ample sitting area
- Lots of parking
What people don't like
- Roaches inside kitchen
- Unsafe neighborhood
- Dirty environment
Often praised
- atmospherethe Atmosphere:5
- cleanThe food was consistently fresh, and I've never encountered any attitude or problems from the staff. The service was incredibly professional, the establishment was clean, and the overall experience was quick.
- facilitiesvery clean facilities
- parkingLots of parking in the parking lot
- sitting areaAmple sitting area
- storethe store very clean
Frequently criticized
- atmosphereshambolic energy
- locationsuper small location with other stores
- storea little messy in the store
- FightsFights right outside the door
- RoachesIt has Roaches
- areathe area 😅
- cleanliness issuesCleanliness issues plague this particular location
- crowdingEveryone is crowding to pick up their orders
- dirty environmentVery dirty
- dirty-looking environmenta dirty-looking environment
If youre prioritizing a pleasant dining environment, this spot might disappoint. The significant cleanliness and safety concerns suggest its best to manage your expectations. It's probably worth a try only if convenience or the food itself is your absolute top priority.
Value (4.1 out of 10)
mentioned by 11% of the guests
When it comes to value, some customers found a good deal, especially through the app, appreciating the value for the prices in todays climate. With 3 positive remarks out of 9 total, it seems there are moments where the value shines, even if the overall score is an average 4.1. However, the majority felt they didnt get value for their money, with many finding items overpriced and a general sentiment of not worth your time or money, even calling it a waste of money.
This is reflected in a poor 33.3% customer satisfaction, indicating significant room for improvement.
Value
9
Reviews
33%
Satisfaction
6
negative
0
neutral
3
positive
Rating distribution
What people like
- Good app deals
- Fantastic value
- Prices worth quality
What people don't like
- No value for money
- Often overpriced
- Waste of money
Often praised
- dealGood deal especially ordering from the Popeye App
- pricesthe prices worth the food quality
- valuefantastic value in these times of skyrocketing food prices
Frequently criticized
- $30 worth of foodI don't typically complain about food, but this was disgusting and straight up a health violation. I've reached out to Popeyes for some kind of reimbursement, as my boyfriend and I got nauseous at the sight of this and did not want to finish the $30 worth of food we purchased.
- moneynot worth your money
- overpricedThe store is tiny, and the customer service is lacking. The food is what you'd expect from a Popeyes franchise, but it's also overpriced.
- timeIt felt like they had no idea what was going on or why people were coming here. I would skip it totally; it's not worth your time or money.
- value for the moneydidn’t get the value for the money
- waste of moneyWaste of money
If you're looking for a good deal, using the app might be your best bet. Otherwise, many customers found the standard offerings to be overpriced and not worth the investment, so proceed with caution.
How are the prices at Popeyes?
On average, you’ll spend around 21 per person – from 57 guests. That puts the restaurant in the $21–$30 category. For a Chicken Restaurant, that’s mid-range, maybe slightly above.
Looking at what people actually spend, we see a good mix: while the average is 21, a significant number of diners spend less, often in the $11–$20 bracket. There are also a few premium experiences, but most prices cluster comfortably in the mid-range.
Here’s a quick look at what guests spend per person, based on the latest 57 reviews.
How this restaurant’s value for money compares to similar spots in San Francisco.
Considering it’s a Chicken Restaurant in San Francisco, we think the pricing feels pretty fair. It offers options for those looking for a more budget-friendly meal, while also catering to those willing to spend a bit more for a premium experience.
Customer Reviews: what people think about Popeyes
Visit Type
- Quick Meal
Wait Time
- Long (31+ min.)
2
Terrible Service, Avoid This Location
My experience at this restaurant was terrible due to the slow service. The phone was never answered, and the mailbox was always full. I would be better off going to the Divisadero Popeyes location.
- service1
- phone1
Visit Type
- Delivery
Service Type
- Delivery
2
Missing Items and Unreachable Service
My experience involved receiving my delivery order missing items on two separate occasions. When attempting to contact the restaurant, the answering service indicated it was full. The food itself was described as okay.
- food5
- delivery order2
- answering service1
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Short (6–15 min.)
10
Amazing Food and Service!
My experience at this restaurant was fantastic! The food was the best I've had in the area, with the chicken being super crispy and completely fresh. I really admired the workers for their dedication; they are very friendly and strive to get the job done as quickly as possible.
The atmosphere was also a perfect 5/5.
- food10
- workers10
- work9
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Long (31+ min.)
2
Unacceptable Wait Time for Chicken Sandwiches
My experience at this restaurant was incredibly frustrating. It took them a staggering 45 minutes to prepare just two chicken sandwiches. I honestly don't understand how this branch is still in business given such poor service.
- chicken sandwiches1
- wait time1
- service1
Price per Person
- $1–$10
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Long (31+ min.)
6
Good Food, Ridiculous Wait Times
My experience at this restaurant was a mixed bag. The chicken was good, and the staff were pleasant and seemed to do their best. However, the wait times for a simple order were ridiculous, sometimes 30-40 minutes.
- chicken9
- staff8
- wait times2
What Popeyes offers
Crowd
- Family-friendly
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
- Free Wi-Fi
- Wi-Fi
Offerings
- Quick bite
Dining options
- Counter service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- No-contact delivery
- Takeout
- Outdoor seating
- Dine-in
- Delivery
Parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
FAQs
What dining options and services does Popeyes Louisiana Kitchen offer?
You can enjoy various service options at Popeyes Louisiana Kitchen, including no-contact delivery, takeout, outdoor seating, dine-in, and standard delivery. For dining, you have choices like counter service for lunch and dinner, with seating available, and even dessert.
Is Popeyes Louisiana Kitchen in San Francisco accessible and family-friendly?
Absolutely! Popeyes Louisiana Kitchen is highly accessible, featuring a wheelchair-accessible entrance, parking lot, seating, and restroom. It’s also very good for kids, offering a dedicated kids’ menu to ensure a pleasant dining experience for your whole family.
How is Popeyes generally rated by customers?
Popeyes holds an average Restaurant Score of 4.4 . While Food scores an average (5.4) and Value is also average (4.1) , Service (3.8) and Ambience (3.2) are often rated as poor.
What are the main concerns regarding Popeyes' food and orders?
Customers frequently report issues with order accuracy , such as missing items or receiving incorrect orders. There are also occasional mentions of inconsistent food quality or items not meeting expectations.
What can I expect from the service and atmosphere at Popeyes?
Service can be a challenge, with many customers experiencing long wait times and occasional staff inefficiencies. The ambience at some locations is also noted for cleanliness issues and a less-than-pleasant atmosphere.