Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Popeyes Louisiana Kitchen – San Francisco
Popeyes Louisiana Kitchen - San Francisco
Photo from Popeyes Louisiana Kitchen
Popeyes Louisiana Kitchen at a glance
San Francisco Outer Mission
- 🍗 Chicken Restaurant
$$
Price per Person $11–$20
mentioned by 52 of the guests
#2253 out of 2403 places to eat in San Francisco
#19 Chicken Restaurant out of 31 in San Francisco
Average
5.4 out of 10
Food
Service
Ambience
Value
183
Reviews
48.1%
Satisfaction
Often praised
- Delicious chicken
- Prompt service
- Value deals
Frequently criticized
- Unclean dining
- Hidden fees
- App glitches
The restaurant Popeyes Louisiana Kitchen in San Francisco’s Outer Mission neighborhood is your go-to spot for a delicious chicken restaurant experience. You’ll find a casual atmosphere perfect for a quick bite or a relaxed meal.
Whether you’re craving their famous fried chicken for lunch or dinner, this location at 890 Geneva Ave offers convenient service options including no-contact delivery, takeout, and even outdoor seating. It’s a great choice when you’re looking for a satisfying meal in the city.
Overview: Introducting Popeyes Louisiana Kitchen
Popeyes offers a quick and satisfying fried chicken experience, often praised for its crispy chicken and generally fast service. Many appreciate the efficiency of the staff, making it a convenient stop for a meal on the go.
However, the experience can be inconsistent. While some find the place clean and well-maintained, others report issues with dirty tables and an uninviting atmosphere.
Service can also be a mixed bag, with occasional reports of bad attitude from staff.
Average
5.4
out of 10
183
Reviews
48.1%
Satisfaction
89
negative
6
neutral
88
positive
Overall, Popeyes holds an average standing with a Restaurant Score of 5.4. Customer sentiment is quite divided, reflected in a Customer Satisfaction rate of 48.1%.
The culinary offerings, particularly the Food (6.5), stand out as a relative strength, drawing considerable positive feedback. However, the Service (4.3) often falls short, indicating areas where the experience could be more consistent and attentive.
The atmosphere, or Ambience (4.8), also registers as average, with some finding it clean while others note cleanliness issues. Similarly, Value (5.2) receives mixed feedback, with deals appreciated but pricing for certain items or extras causing concern.
These insights are drawn from 183 customer observations, showing a near-even split between 88 positive and 89 negative experiences.
What people like
- Delicious fried chicken
- Prompt, fast service
- Good special deals
What people don't like
- Unclean dining areas
- Unexpected extra charges
- Buggy mobile app
With a Recommendation Score of 5.7, Popeyes presents a mixed proposition. If you’re seeking a quick, flavorful fried chicken fix and can catch one of their appealing deals, it can certainly hit the spot.
The core food offering often delivers on taste and crispness. However, be prepared for potential inconsistencies in service and cleanliness, and keep an eye on your bill for unexpected charges.
It’s a place best approached with clear expectations for a casual, no-frills meal, rather than a polished dining experience.
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Verdict: Our expert take on Popeyes Louisiana Kitchen
Food (6.5 out of 10)
mentioned by 81% of the guests
When it comes to the food, its a bit of a mixed bag, with a score of 6.5 putting it squarely in the average range, and customer satisfaction sitting at a mixed 62.8%. Many folks rave about the delicious chicken sandwich, crispy fried chicken, and satisfying Three Piece Combo, often highlighting how fresh and hot the food is. These positive sentiments come from 49 out of 78 total opinions, suggesting theres definitely some good stuff to be found.
However, not everyone leaves completely satisfied, with 27 opinions pointing to some issues. Concerns include small drumsticks, cold food, and sometimes soggy fried chicken lacking crispness. There are also mentions of missing biscuits or sauces, and occasionally, chicken that isn't cooked through or has an unappetizing texture, which can definitely be a dealbreaker for some.
Food
78
Reviews
62%
Satisfaction
27
negative
2
neutral
49
positive
Rating distribution
What people like
- Chicken sandwich is delicious
- Fried chicken is crispy
- Food is fresh and hot
What people don't like
- Food can be cold
- Chicken not cooked through
- Portions can be small
Often praised
- fooddespite the tables and chairs. - Review Metadata: {"list":{"list":[{"element":{"element":"Service:4"}},{"element":{"element":"Atmosphere:1"}},{"element":{"element":"Food:4"}}]}}
- chickenMy experience at the restaurant was great. The staff was friendly & fast, and the chicken was delicious & crispy. The Tuesday Special is a great deal.
- chicken sandwichGreat $4 chicken sandwich. It's just as good or better
- fried chickenthe fried chicken are not greasy!!!
- Foodthe Food is Very Good
- 16 piece chicken onlyUsually I opt for the 16 piece chicken only
- 2 pieceThey all came for the 2 piece
- Chicken SandwichHad a Chicken Sandwich and the Spicy Fries
- Fried ChickenRecommended dishes:Fried Chicken
- Popeyes chickenPopeyes chicken is the shizznit!!!
Frequently criticized
- foodMy experience with this restaurant was frustrating. I ordered takeout for dinner, and when I got home, my food was missing from the bag. I'm left wondering what I'm supposed to eat now.
- chickenSome of the meat I could not eat because it was slimy or still pink. I'm not sure if they're using old grease or undercooking the chicken. I ordered from the app, and by default, it gave me this one, so I guess I will no longer be ordering from the app for delivery.
- fresh foodIf you ask for fresh food the lady supervisor will tell them to put the food that has been sitting there already in the grease real quick and give it to you.
- French frieshad no French fries
- biscuitthey forgot the biscuit
- chicken portion sizesthe chicken sizes seem to have gotten smaller
- crispnessNo crispness present in the least.
- crispy fried chickendisappointed with my "crispy" fried chicken that was actually soggy!
- drumsticksTHE DRUMSTICKS ARE VERY SMALL
- greaseSome of the meat I could not eat because it was slimy or still pink. I'm not sure if they're using old grease or undercooking the chicken. I ordered from the app, and by default, it gave me this one, so I guess I will no longer be ordering from the app for delivery.
If youre craving a classic chicken sandwich or some fresh fried chicken, its often a solid choice. Just be aware that consistency can be an issue, so you might occasionally encounter smaller portions or food that isnt as hot as youd like.
Service (4.3 out of 10)
mentioned by 71% of the guests
When it comes to service, theres a bit of a mixed bag here. Many customers have praised the staff for being friendly and fast, appreciating the speed of service and how quickly food is ready. Youll often find great service, with staff ensuring orders are accurate and providing fantastic service, as noted in 24 positive comments out of 68 total.
However, the overall customer satisfaction sits at a rather poor 35.3%, and the score is an average 4.3. There are quite a few bumps in the road, with 42 negative comments highlighting issues like bad customer service, wrong food, long wait times, and rude service from some staff and management. It seems consistency is a real challenge here.
Service
68
Reviews
35%
Satisfaction
42
negative
2
neutral
24
positive
Rating distribution
What people like
- Staff are friendly
- Service is fast
- Orders are accurate
What people don't like
- Rude customer service
- Wrong food delivered
- Long wait times
Often praised
- serviceThe service was very fast and nice!
- staffstaff was friendly & fast
- Food cameThe Food came Very Quick
- Staffthe Staff was Very Helpful and Professional
- accurate to the ordermost importantly, accurate to the order
- chicken clerks29 two-piece special on Tuesdays, but back in 2011, it was $3 for a 2-piece every day. There was never a long wait either; those chicken clerks knew how to dish those drums and thighs out. These neighborhoods on Mission are HOOD, seriously, it makes Tijuana seem civilized.
- customer servicethe attention al cliente es bueno y rapido
- fantastic servicegiving fantastic service multiple times
- food readinesssolo pedí y como en un minuto ya estaba listo
- friendlinessbecause of their friendliness
Frequently criticized
- serviceBad service and I have to pay for the sauce fee!
- staffThe women in the morning and early afternoon are a horrible staff.
- waiting timeWaited for 30 minutes in there after paying
- customer serviceReally bad customer service
- deliveryI'm not sure if they're using old grease or undercooking the chicken. I ordered from the app, and by default, it gave me this one, so I guess I will no longer be ordering from the app for delivery. 🥴🙃
- Hispanic workerThe Hispanic worker with long hair is an A$*hole.
- bad attitudebad attitude, the cashier said bad words
- bad wordsthe cashier said bad words in Spanish to me
- buggy app/website36. I wonder how many other people have fallen victim to their buggy app/website.
- cashierI tried to redeem some points on my app and needed some help, but the cashier didn’t understand English very well. Additionally, the lady manager wasn’t very helpful or knowledgeable about using the company’s app.
If youre looking for quick service and a friendly face, you might get lucky, but be prepared for potential frustrations like incorrect orders or long waits. Its a bit of a gamble, so consider if you're willing to take that chance.
Ambience (4.8 out of 10)
mentioned by 29% of the guests
Alright, lets talk vibes! The ambience here lands an average score of 4.8, though customer satisfaction is quite low at 38.1%. Despite this divergence, based on 8 positive remarks out of 21 total, many customers appreciated the prime location and the clean environment.
Some even felt the atmosphere fostered a sense of community, which is a definite plus! However, its not all sunshine and good feelings. With 11 negative comments, several folks found the atmosphere unsafe and parking to be a significant issue.
There were also complaints about dirty tables and a terrible restroom smell, making it less than ideal for dining in. Clearly, there's some room for improvement here.
Ambience
21
Reviews
38%
Satisfaction
11
negative
2
neutral
8
positive
Rating distribution
What people like
- Prime location
- Clean interior
- Community gathering
What people don't like
- Unsafe atmosphere
- No parking
- Dirty tables/restroom
Often praised
- placethe place is nice and clean
- atmosphereAtmosphere:5
- cleanlinesskeeping it clean and keeping it moving
- community togetherThese neighborhoods on Mission are HOOD, seriously, it makes Tijuana seem civilized. But the Popeyes Chicken here on Geneva brought the community together. Black folks, Mexican folks, Salvadorian folks, Filipino folks – we were all family when we had that chicken in our hands.
- environmentThe environment is also very clean.
- insidebut the inside was maintained really well.
- locationVery prime location
Frequently criticized
- parkingno place for parking
- atmosphereNot a place I want to sit and eat at, despite the tables and chairs.
- dumpWhat a dump!!
- healthnot good for the health if the customers
- restaurantMy experience at this Popeyes was absolutely abysmal. The fact that you can even call this a restaurant is an assault to all restaurants everywhere. They completely messed up our order and clearly cannot read.
- restroom smellthe restroom smellls terrible as if there is a leakage
- tablesTables are dirty needs to be wiped down frequently
- unsafe locationNot a safe location
If youre just grabbing food to go and dont mind a potentially challenging parking situation, the clean interior might be a pleasant surprise. But if a comfortable, safe, and spotless sit-down experience is what you're after, you might want to consider other options.
Value (5.2 out of 10)
mentioned by 23% of the guests
When it comes to value, there are some definite bright spots! Many customers rave about the incredibly low prices, especially when using coupons or taking advantage of the Tuesday Special. Downloading the app can also unlock great discounts, and the $4 chicken sandwich is frequently highlighted as an amazing deal, often compared favorably to much pricier options.
These positive sentiments come from 7 different customer observations. However, the overall value experience is a bit of a mixed bag, with a score of 5.2 indicating it's pretty average, and customer satisfaction at a 43.8% mixed rating. There are 9 negative comments, with common complaints revolving around unexpected sauce fees and perceived overcharges.
Some find the general price for larger orders to be too high, and issues with the math on their app can lead to frustration.
Value
16
Reviews
43%
Satisfaction
9
negative
0
neutral
7
positive
Rating distribution
What people like
- Great $4 chicken sandwich
- Coupons and app deals
- Tuesday Special value
What people don't like
- Unexpected sauce fees
- Receipt overcharges
- App math issues
Often praised
- couponsusing coupons all the time and they don't mind
- $4 chicken sandwichGreat $4 chicken sandwich
- Tuesday SpecialTuesday Special is a great deal
- appdownload the app to get discount
- priceHalf the bus emptied like class was about to be in session. They all came for the 2 piece and the price was ridiculously low, around $3. I see now they have a $2.
- restaurants in San FranciscoMy experience at this restaurant was excellent. I had to give it five stars because the staff were quick, and the overall experience was better than the majority of restaurants in San Francisco.
Frequently criticized
- $15 chicken sandwichesMy experience was centered around the $4 chicken sandwich. I found it to be just as good or better than most $15 chicken sandwiches from downtown restaurants! Lol
- $75This is not the place to go if you want to sit down for a meal. There are better ways to spend $75.
- math on their appthe math on their app is broken
- overcharge on my receiptcaught the overcharge on my receipt
- pricea 16 piece with two large sides and biscuits will run you $54.00
- robberythat is a robbery
- salad saucesaid $ 0.25/ per one for the salad sauce!
- saucecharged an additional 25 cents for sauce
- sauce feeI have to pay for the sauce fee!
If you're savvy with coupons and love a good Tuesday Special or their standout $4 chicken sandwich, you can find some real bargains here. Just be wary of extra sauce fees and double-check your receipt, especially for larger orders, as some customers report issues with app math and unexpected costs.
How are the prices at Popeyes Louisiana Kitchen?
On average, you’ll spend around 18 per person – from 52 guests. That puts the restaurant in the $11–$20 category. For a Chicken Restaurant, that’s mid-range, maybe slightly above.
Looking at the price distribution, most diners spend between 1 $ and 20 $, with the largest group falling into the $11–$20 bracket. This shows prices cluster nicely around the average, offering good value.
Here’s a quick look at what guests spend per person, based on the latest 52 reviews.
How this San Francisco restaurant’s value for money stacks up against similar spots.
Overall, for a Chicken Restaurant in San Francisco, we think the pricing feels quite fair. It offers a good balance for those looking for quality without breaking the bank.
Customer Reviews: what people think about Popeyes Louisiana Kitchen
Visit Type
- Food Exploration
Service Type
- Dine-in
9
Excellent Service, Better than SF Restaurants
My experience at this restaurant was excellent. I had to give it five stars because the staff were quick, and the overall experience was better than the majority of restaurants in San Francisco.
- staff10
- restaurants in San Francisco9
Price per Person
- $11–$20
Visit Type
- Delivery
Service Type
- Delivery
1
Extremely Sick After Eating Here
My experience was extremely negative. I got extremely sick after eating here. Some of the meat I could not eat because it was slimy or still pink.
I'm not sure if they're using old grease or undercooking the chicken. I ordered from the app, and by default, it gave me this one, so I guess I will no longer be ordering from the app for delivery. 🥴🙃
- chicken1
- meat1
- grease1
Visit Type
- Quick Meal
Service Type
- Dine-in
2
Disappointing app redemption experience
I tried to redeem some points on my app and needed some help, but the cashier didn’t understand English very well. Additionally, the lady manager wasn’t very helpful or knowledgeable about using the company’s app. Consequently, I couldn’t redeem my points and left on an empty stomach.
- cashier2
- lady manager2
- company's app2
Visit Type
- Quick Meal
2
Inconsistent Staff, Avoid Morning/Afternoon
My experience at this restaurant was not good. The staff, particularly the women working in the morning and early afternoon, provided a horrible service. If you ask for fresh food, the lady supervisor would instruct them to quickly put already-sitting food into the grease and serve it to you, rather than making a fresh order.
However, the man supervisor who works in the evening ensures orders are correct. I've witnessed this discrepancy on multiple occasions and can clearly differentiate between the early and late staff. My recommendation is to visit the Popeyes in Daly City, across from the Shell gas station.
- order8
- fresh food2
- staff1
Price per Person
- $1–$10
Visit Type
- Regular Visit
Group Type
- Friends
Group Size
- Large Group
Service Type
- Takeout
Meal Type
- Lunch
Wait Time
- Short (6–15 min.)
Noise Level
- Moderate
10
Popeyes Chicken: A Community Unifier
Popeyes chicken is the shizznit! And this location on Mission and Geneva is the best. Back when I lived in Daly City, the Mission 14 bus was my main ride.
Everyone who got off at this stop would head straight inside to Popeyes. Half the bus emptied like class was about to be in session. They all came for the 2 piece and the price was ridiculously low, around $3.
I see now they have a $2. 29 two-piece special on Tuesdays, but back in 2011, it was $3 for a 2-piece every day. There was never a long wait either; those chicken clerks knew how to dish those drums and thighs out.
These neighborhoods on Mission are HOOD, seriously, it makes Tijuana seem civilized. But the Popeyes Chicken here on Geneva brought the community together. Black folks, Mexican folks, Salvadorian folks, Filipino folks – we were all family when we had that chicken in our hands.
I hope this location stands forever.
- Popeyes chicken10
- 2 piece9
- price10
What Popeyes Louisiana Kitchen offers
Crowd
- Family-friendly
- Tourists
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
- Free Wi-Fi
- Wi-Fi
Offerings
- Small plates
- Quick bite
Dining options
- Counter service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- No-contact delivery
- Takeout
- Outdoor seating
- Dine-in
- Delivery
Parking
- Free street parking
- Free parking lot
- Paid street parking
Atmosphere
- Casual
FAQs
What accessibility features does Popeyes Louisiana Kitchen offer?
At Popeyes Louisiana Kitchen, you’ll find a welcoming environment with wheelchair accessible entrance, seating, and restrooms. This ensures a comfortable dining experience for all guests in San Francisco’s Outer Mission.
Can you dine-in or get food to go at Popeyes Louisiana Kitchen?
Absolutely! Popeyes Louisiana Kitchen provides various service options including dine-in, takeout, and no-contact delivery. You can also enjoy outdoor seating, and they offer counter service for a quick and efficient meal.
What is the overall standing of Popeyes Louisiana Kitchen?
Popeyes has an average Restaurant Score of 5.4, with Customer Satisfaction at 48.1%. While Food (6.5) is a relative strength, Service (4.3), Ambience (4.8), and Value (5.2) generally fall into the average range.
Is the chicken at Popeyes consistently good?
The chicken is often praised for being delicious and crispy, with many finding the fried chicken not greasy. However, some customers have reported issues with inconsistent quality, such as slimy or pink chicken, or soggy fried chicken.
Are there any common issues customers face regarding value or service?
Customers appreciate special deals and app discounts, but some have noted unexpected charges like a sauce fee or overcharges on receipts. Service can be quick and friendly, but there are also reports of long wait times, unhelpful staff, and issues with the mobile app.