Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Pollo Mobile – Las Vegas
Pollo Mobile - Las Vegas
Photo from Pollo Mobile
Pollo Mobile at a glance
Las Vegas Rancho Charleston
- 🍗 Chicken Restaurant
$$
Price per Person $11–$20
mentioned by 30 of the guests
#127 out of 192 places to eat in Las Vegas
#2 Chicken Restaurant out of 4 in Las Vegas
Good
6.2 out of 10
Food
Service
Ambience
Value
223
Reviews
57.8%
Satisfaction
Often praised
- Grilled Chicken
- Good Value
- Friendly Staff
Frequently criticized
- Poor Ambience
- Food Inconsistency
- Long Waits
The restaurant Pollo Mobile is a fantastic Chicken Restaurant located in the vibrant Rancho Charleston neighborhood of Las Vegas. If you’re looking for a casual spot to enjoy delicious chicken, this is your go-to.
You’ll find a welcoming atmosphere perfect for a quick bite, whether you’re dining in or grabbing something to go. It’s a great choice for a relaxed meal in the city.
Overview: Introducting Pollo Mobile
Pollo Mobile offers a straightforward Mexican fast-food experience, often praised for its `delicious food` and `great prices`. Many customers appreciate the `quick and friendly service` they receive, making it a convenient stop for a satisfying meal.
However, the experience isn’t always consistent. Some visitors have noted issues with `waiting time` and occasional `cashier attitude`.
The `atmosphere` can also be a point of contention, with mentions of heat and charcoal smell impacting the dining comfort.
Good
6.2
out of 10
223
Reviews
57.8%
Satisfaction
83
negative
11
neutral
129
positive
Pollo Mobile holds an overall restaurant score of 6.2, indicating an average performance, with customer satisfaction at 57.8%, suggesting a mixed reception. This assessment is drawn from 223 customer opinions, comprising 129 positive and 83 negative remarks, offering a comprehensive view of the dining experience.
Delving into specifics, the Food (6.8) stands out as a strong point, frequently praised for its flavor and freshness. Value (6.3) is also considered fair, while the Ambience (6.2) receives an average rating.
The Service (5), however, appears to be a more polarizing aspect, contributing to the restaurant’s overall mixed customer sentiment.
What people like
- Delicious grilled chicken
- Good value
- Friendly staff
What people don't like
- Unpleasant dining atmosphere
- Inconsistent food quality
- Long waiting times
Pollo Mobile presents a mixed bag, with its strengths lying in its flavorful grilled chicken and reasonable pricing. If you prioritize tasty, fresh Mexican food and don’t mind a potentially inconsistent service experience or a less-than-perfect dining environment, it could be a worthwhile stop.
With a recommendation score of 6.5, Pollo Mobile is a place to consider for its core offerings. It might not be for everyone, especially if a polished atmosphere and consistently swift service are high on your list, but for a quick, value-driven meal, it holds its own.
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Verdict: Our expert take on Pollo Mobile
Food (6.8 out of 10)
mentioned by 89% of the guests
When it comes to the food, there's a lot to love, with 80 positive remarks highlighting deliciousness and freshness. Many rave about the flavorful grilled chicken, especially the charcoal-grilled variety, and the amazing salsas. From chicken asada fries to quesabirria tacos, the options are often described as tasty and satisfying, making for an all-around great meal.
However, out of 127 total comments, 38 point to some significant issues. While the overall score sits at an average 6.8 and customer satisfaction is a mixed 63%, some diners experienced undercooked or dry chicken. Other concerns include bland or watered-down salsa, and dishes described as salty, burnt, or reheated, suggesting inconsistency in food quality.
Food
127
Reviews
63%
Satisfaction
38
negative
9
neutral
80
positive
Rating distribution
What people like
- Charcoal Grilled Chicken
- Delicious Salsas
- Flavorful Dishes
What people don't like
- Undercooked Chicken
- Dry Food
- Bland Salsa
Often praised
- chickenMy experience at the restaurant was fantastic, especially the chicken salad. There was a guy up front cooking a whole bunch of chicken over a nice charcoal flame, and you can really taste the difference! Everything was ridiculously tasty, and my companions and I finished every bite.
- foodThis is the best fast Mexican food we've had in Las Vegas. We experienced quick and friendly service with delicious food at great prices. The meats are cooked and smoked over the grill, and the freshness can be tasted.
- FoodFood:5
- chicken platego-to chicken plate (full chicken for $14)
- everythingeverything was delicious!
- flavorFlavor and portions were immaculate
- freshnessWe experienced quick and friendly service with delicious food at great prices. The meats are cooked and smoked over the grill, and the freshness can be tasted. The dining area is large and well air-conditioned, though most orders were to go.
- grilled chickenIf you like grilled chicken, you have to try this place
- tastyEverything was ridiculously tasty
- 2 piece combo2 piece combo is more than enough
Frequently criticized
- chickenask for a chicken and they don't have any!!?
- beanslos frigoles luego estan echados a perder o quemados
- carne asadachecking your carne asada food carefully,not up to par usually
- foodthe food im not going again to eat there
- salsaSalsa is watered down
- FoodFood:3
- burntburnt and raw
- carrotsCarrots had no flavor of garlic or spice of any kind.
- drywas very dry
- el pollo no esta cocidoel pollo no esta cocido
If you're craving flavorful, charcoal-grilled chicken and delicious salsas, this spot could be a hit. Just be aware that some experiences mention issues with undercooked or dry food, so it might be a bit of a gamble on consistency.
Service (5 out of 10)
mentioned by 64% of the guests
When it comes to service, this spot seems to be a bit of a mixed bag, with a 5 score indicating an average experience, and customer satisfaction sitting at a 44.1%, which is on the lower side of mixed. However, many customers have praised the great service and friendly service, often highlighting employee knowledge and overall customer service. Out of 59 total opinions, 26 were positive, celebrating the helpful staff.
On the flip side, 33 negative opinions point to areas needing improvement. Common complaints revolve around waiting time, bad service, and issues with cashier attitude, with some even mentioning rude employees. It seems consistency in service quality is a challenge, leading to frustration for some patrons.
Service
59
Reviews
44%
Satisfaction
33
negative
0
neutral
26
positive
Rating distribution
What people like
- Friendly staff
- Quick service
- Knowledgeable employees
What people don't like
- Long waiting times
- Poor cashier attitude
- Rude employees
Often praised
- serviceThis is the best fast Mexican food we've had in Las Vegas. We experienced quick and friendly service with delicious food at great prices. The meats are cooked and smoked over the grill, and the freshness can be tasted.
- ServiceService:5
- cashierThe cashier was friendly
- attitudesiempre trabajando con muy buena actitud
- customer serviceCustomer service was great aswell
- employee knowledgeemployees were very insightful about the food
- everyoneMuy amiable todo el Mundo
- everyone is awesomeI highly recommend the chicken plate, which also offers great value. The service is also wonderful; everyone is awesome. I probably eat there 3-4 times a week.
- great servicegreat service
- ladiesthe ladies here make it so good
Frequently criticized
- serviceMuy mal servicio pedi 4 piezas me las cobraron y solo me dio 3
- waiting timeI bought food at this place because someone was supposed to pick me up for work around 9: 30 am, but it's now 12: 14 pm and they never arrived. I was waiting for a long time. Then an employee came and started telling me I couldn't be there for so long.
- cashierOjalá cambie su forma de ser tan amargada o q cambien de cajera
- cashier attitudeeverything does with an attitude
- ServiceService:2
- asking for hot saucelike pulling teeth asking for hot sauce
- bad servicevery bad service.
- careThe chicken was served very undercooked. They no longer have the same care as before. Because of this, I no longer recommend it.
- cashier serviceThe cashier lady has very poor service
- customer experienceWhen I asked for more pieces, they told me they didn't have any. My comment is to inform you about the attitude of the person who provided a very unsatisfactory experience for the customer.
So, should you go? While some rave about the friendly and quick service, be prepared for a potentially inconsistent experience. If you're in a rush, you might face frustrating waiting times or less-than-stellar interactions, so manage your expectations.
Ambience (6.2 out of 10)
mentioned by 28% of the guests
Let's talk about the vibe! This place scores an average 6.2 for ambience, with customer satisfaction at a 60% mixed level. Many guests, in 12 positive remarks, appreciate the ample `place to sit` and the overall `cleanliness` of the space.
The `atmosphere` is often noted as pleasant, and convenient `parking options` are a definite plus, making it a decent choice for a family meal. However, the 60% mixed satisfaction score also points to some clear downsides, with 7 negative remarks. Guests have noted the `dining area` can be `dirty`, and a significant issue is the pervasive `smoke and grease` creating a strong `charcoal smell`.
There are also mentions of `homeless people` near the entrance, which some found off-putting.
Ambience
20
Reviews
60%
Satisfaction
7
negative
1
neutral
12
positive
Rating distribution
What people like
- Ample seating
- Good cleanliness
- Ample parking
What people don't like
- Smoke, charcoal smell
- Dirty dining area
- Homeless people present
Often praised
- AtmosphereAtmosphere:5
- atmosphereAtmosphere:4
- placeun buen lugar para comer en familia…
- Parking spaceParking space:Plenty of parking
- cleanlinessPlace was pretty clean
- dining areadining area is large and well air conditioned
- parking optionsParking options:Free parking lot
- place to sitBut lots of place to sit.
- smellllegas y huele a carnita asada a pollo asado
Frequently criticized
- atmospherehot inside with Flys flying around everywhere
- charcoal smellMany people work in places near here, and leaving smelling like charcoal is not recommended for them. I believe you are losing a lot of clientele due to the great flavor you offer.
- dining areaThe chicken was good, and the service was also good. However, the dining area was dirty, which detracted from the overall experience.
- facilitiespesima instalaciones
- food preparationcooking food out front it looks dirty
- homeless peoplelet homeless people lay on their front door
- smoke and greaseI believe you are losing a lot of clientele due to the great flavor you offer. Please install ventilation to remove all the smoke and grease that accumulates inside the restaurant so more people can come. The chicken is roasted in front, and the door is propped open, letting all the smoke in.
If youre looking for a casual spot with plenty of seating and easy parking, and dont mind a potentially smoky or less-than-pristine dining area, this place could work. However, if cleanliness and a fresh atmosphere are top priorities, you might want to consider other options.
Value (6.3 out of 10)
mentioned by 26% of the guests
When it comes to value, this spot presents a bit of a mixed bag, with a score of 6.3, placing it in the average range. Customer satisfaction sits at 64.7%, indicating a mixed reception. Many customers, across 11 positive remarks, appreciate the reasonable prices, especially highlighting the Wednesday 12pc Chicken special as a great deal and praising the overall great value from this local business.
However, not everyone is thrilled, with 5 negative comments pointing out concerns. Some question the price of specific tacos and note discrepancies between prices online and prices in restaurant. There's also mention of prices increasing due to market value, which has left a few customers feeling a bit disappointed.
Value
17
Reviews
64%
Satisfaction
5
negative
1
neutral
11
positive
Rating distribution
What people like
- Great Wednesday special
- Reasonable prices
- Support local business
What people don't like
- Online price discrepancies
- High taco prices
Often praised
- pricenot over change with there price
- pricesThis is the best fast Mexican food we've had in Las Vegas. We experienced quick and friendly service with delicious food at great prices. The meats are cooked and smoked over the grill, and the freshness can be tasted.
- Wednesday 12pc Chicken specialGreat Wednesday 12pc Chicken special for $17.40
- great dealits still a great deal at just under $10
- great valueOverall, the food is just fantastic. I highly recommend the chicken plate, which also offers great value. The service is also wonderful; everyone is awesome.
- local businessIt's fresh and delicious, and the salsas are soo good 👍. Support your local business and NOT chains and corporations, especially when the local businesses are FAR better.
Frequently criticized
- Wednesday specialstated that they it if chicken, but yet she sold us a whole chicken
- market valuebecause the market value raised
- prices in restaurantcorrect your prices in your restaurant
- prices onlinecorrect your prices online
- tacosshould these tacos be 5.50 each?
If youre looking for a decent deal, especially on their Wednesday chicken special, this place could be a good option. Just be aware that some customers have noted inconsistencies with online pricing and specific taco costs. Its worth checking current prices before you go.
How are the prices at Pollo Mobile?
You’re looking at roughly 19 per person – reported by 30 diners. That puts it in the $11–$20 category. For a Chicken Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at what people actually spend, prices tend to cluster around that $11–$20 sweet spot. There’s also a good mix of folks spending a bit less or a bit more, showing some flexibility in the menu.
Here’s a quick look at what guests spend per person, based on the latest 30 reviews.
Comparing this restaurant’s value for money against similar spots in Las Vegas.
Overall, we think the pricing feels pretty fair for a Chicken Restaurant in Las Vegas. It offers a good balance without breaking the bank.
Customer Reviews: what people think about Pollo Mobile
Price per Person
- $31–$40
Visit Type
- Quick Meal
Service Type
- Takeout
2
Unpleasant Service Experience
I stopped by to buy chicken today, 11/12/25, at 3: 55 PM. The person who served me was very rude and rushed. I wanted to buy more pieces, but they only sold me the daily special.
When I asked for more pieces, they told me they didn't have any. My comment is to inform you about the attitude of the person who provided a very unsatisfactory experience for the customer.
- daily special5
- service person1
- customer experience1
Visit Type
- Quick Meal
Group Type
- Couple
Group Size
- Couple
1
Terrible Chicken and Service
My experience at this restaurant was very bad. The grill chicken was cooked too fast and was extremely dry. My husband and I both experienced a stomach ache right after eating their nasty chicken.
Additionally, the service was terrible.
- grill chicken1
- dry1
- stomach ache1
Visit Type
- Quick Meal
Service Type
- Dine-in
2
Poor Service from Cashier
My experience at the restaurant was marred by the cashier's very poor service. She seemed to do everything with an attitude, making simple requests like asking for hot sauce feel like pulling teeth. In Spanish, the reviewer stated, "The cashier with painted eyebrows from popcorn, I don't like her, she did everything with a very bad attitude.
If it weren't for that woman, everything would be fine. I hope she changes her bitter way of being or they change the cashier. " The reviewer felt that if it weren't for this particular cashier, everything else would have been fine.
- cashier service2
- cashier attitude1
- asking for hot sauce2
Visit Type
- Quick Meal
Service Type
- Dine-in
2
Disappointing Special and Misleading Information
My experience at this restaurant was disappointing. They advertise a Wednesday special, but when I inquired, the staff member stated it was unavailable for chicken. However, she proceeded to sell us a whole chicken for an additional $5.
It's disappointing that she was not telling the truth about the special.
- whole chicken5
- Wednesday special2
- lady2
- telling the truth1
Price per Person
- $21–$30
Visit Type
- Family Dinner
Group Type
- Family
Group Size
- Small Group
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
10
Excellent Food and Service!
My experience at this restaurant was excellent. The cashier was very friendly and attentive, and the food was very good. It's a great place to eat with family.
I recommend it!
- service10
- cashier10
- food10
What Pollo Mobile offers
Crowd
- Family-friendly
- Groups
Payments
- Credit cards
- Debit cards
- Checks
- NFC mobile payments
Children
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Alcohol
- Healthy options
- Small plates
- Quick bite
Dining options
- Catering
- Brunch
- Counter service
- Dessert
- Dinner
- Lunch
Service Options
- Dine-in
- Takeout
- Delivery
Parking
- Free street parking
- Free parking lot
Atmosphere
- Casual
FAQs
Is Pollo Mobile accessible for guests with mobility needs?
Yes, Pollo Mobile ensures a comfortable experience for everyone. You’ll find a wheelchair accessible entrance, parking lot, seating, and restroom, making it easy for all guests to enjoy their visit.
What dining options and services does Pollo Mobile offer?
Pollo Mobile provides a variety of convenient options. You can enjoy dine-in service, grab takeout, or opt for delivery. They also offer catering, and you’ll find options for lunch, dinner, brunch, and even dessert, with high chairs available for kids.
How does Pollo Mobile rate overall?
Pollo Mobile has an overall restaurant score of **6.2** and a customer satisfaction rate of **57.8%**. Its **Food** scores well at (6.8), **Value** is (6.3), **Ambience** is (6.2), while **Service** is rated (5).
What can I expect from the food at Pollo Mobile?
Customers often praise the `delicious food`, especially the `grilled chicken`, noting its `freshness` and `flavor`. However, some experiences mention `undercooked` or `dry` chicken and `watered down salsa`, indicating some inconsistency.
What is the dining atmosphere like at Pollo Mobile?
The dining area is described as large with `plenty of parking` and generally `clean`. However, some patrons have noted issues with the `atmosphere` being `hot inside`, having `Flys`, and a strong `charcoal smell` due to the cooking setup.