Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Pollo Campero – San Francisco
Pollo Campero - San Francisco
Photo from Pollo Campero
Pollo Campero at a glance
San Francisco Fisherman’s Wharf
- 🍗 Chicken Restaurant
$$
Price per Person $31–$40
mentioned by 73 of the guests
#1522 out of 2403 places to eat in San Francisco
#10 Chicken Restaurant out of 31 in San Francisco
Good
7.1 out of 10
Food
Service
Ambience
Value
353
Reviews
70.5%
Satisfaction
Often praised
- Cozy atmosphere
- Friendly service
- Quality chicken
Frequently criticized
- Rude staff
- Small space
- Disorganized system
The restaurant Pollo Campero in San Francisco’s vibrant Fisherman’s Wharf neighborhood is your go-to chicken restaurant for a quick and satisfying bite. You’ll find a casual atmosphere perfect for any time of day, whether you’re grabbing lunch or dinner.
With convenient service options like drive-through, takeout, and delivery, enjoying their delicious offerings is always easy. This spot is designed for your comfort and convenience, making it a great choice for a casual meal.
Overview: Introducting Pollo Campero
Pollo Campero offers a generally pleasant dining experience, often praised for its cozy atmosphere and the warmth of its staff. Many appreciate the attentive customer service, which contributes to a welcoming environment.
The food, particularly the signature fried chicken, is frequently noted for its quality and flavor. However, some visits to Pollo Campero can be less ideal.
Concerns have been raised about the dining space being too small and occasional issues with cleanliness. There are also instances where service has been described as rude, and food quality, like chicken being raw, has been a significant point of contention.
Good
7.1
out of 10
353
Reviews
70.5%
Satisfaction
99
negative
5
neutral
249
positive
Looking at the numbers, Pollo Campero generally performs well, achieving a solid overall score of 7.1. This is complemented by a 70.5% customer satisfaction rate, indicating that most diners leave content.
These figures are drawn from 353 customer opinions, with 249 positive remarks outweighing 99 negative ones, suggesting a largely favorable experience for many. Digging deeper, the Ambience (7.4) stands out as a strong point, often creating a pleasant setting.
Service (7.1) also receives good marks, with staff generally performing well. The core offering, Food (7), is rated as good, though it’s the most discussed aspect.
Value (6.7) is considered good, suggesting fair pricing for what’s offered.
What people like
- Cozy, clean atmosphere
- Attentive, friendly service
- Crispy, tender chicken
What people don't like
- Rude, unhelpful staff
- Small dining space
- Disorganized order system
Pollo Campero generally offers a good experience, with a solid recommendation score of 7.3. While many appreciate the inviting atmosphere and the quality of their signature chicken, be mindful of potential inconsistencies in service and the occasional cramped dining area.
It’s a place worth considering for a casual meal. If you’re seeking a relaxed setting with generally good food and service, Pollo Campero can deliver.
However, if a flawless, spacious dining experience is paramount, you might find some aspects fall short. Go in with balanced expectations, and you’re likely to enjoy what they do well.
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Verdict: Our expert take on Pollo Campero
Food (7 out of 10)
mentioned by 92% of the guests
When it comes to the food, it seems there's a lot to love! With a good score of 7 and 116 positive remarks out of 167 total, many diners rave about the delicious chicken, flavorful sides, and overall great taste. The flavor and crispy crust are frequently highlighted as standout features.
However, customer satisfaction sits at a mixed 69.5%, indicating some areas for improvement. About 48 negative comments mention issues like cold food, undercooked chicken, or it being too greasy. Some also felt the portions could be better, suggesting a bit of inconsistency in the experience.
Food
167
Reviews
69%
Satisfaction
48
negative
3
neutral
116
positive
Rating distribution
What people like
- Delicious flavorful chicken
- Crispy, tender chicken
- Excellent sides
What people don't like
- Food served cold
- Undercooked chicken
- Greasy food
Often praised
- foodMy experience at the restaurant was bad. The service was terrible; it felt like the food was ordered for takeout, and there was no one to help with the table. I didn't know whether to wait for the restrooms or the exit.
- chickenPolo Campero’s savory parade. Fried to perfection, seasoned with care
- friesthe fries, yuca and the salads accompany perfectly
- fried chickenThe dishes are simple, with their signature fried chicken being the star. And the fried chicken does not disappoint. It's crispy on the outside, and tender, juicy, and gently seasoned on the inside.
- plantainsside of plantains does where the highlight of the night
- riceIt's crispy on the outside, and tender, juicy, and gently seasoned on the inside. The french fries are crispy, and the fluffy rice pairs wonderfully with the fried banana. Everything on the plate harmonizes, providing both satiety and pleasure at an honest price.
- coleslawthe coleslaw was absolutely perfect
- drinksIts spice blend and creamy touch add an extra layer of flavor to the dishes. The variety of drinks and desserts, like flan or cakes, provide a sweet ending to the meal. The price is very reasonable for the quality and generous portions served.
- flavorA feast of flavor beyond compare
- sidesthe accompaniments are varied and very good
Frequently criticized
- chickenchicken was raw or overcooked because until the breast was very soft
- foodThe manager was rude and despotic. In the end, I got my food, but without sauces or cutlery. I ordered a spicy sandwich and they only gave me the bread with the chicken fillet.
- fried chickenWorst fried chicken I have ever tried
- friesI can assure you, I will never return. The fries were like pure, reheated rubber. It was the worst experience I've ever had at Pollo Campero.
- grilled chickengrilled chicken that I got still raw inside
- tortillasI used to go to this place every week with my family, and the service was always the best. Today, however, the food was horrible, and the tortillas were hard. The woman who served me was very rude; she was thin, bitter, and showed a complete lack of customer service.
- Campero chickenthis Campero chicken just a name
- Mac and CheeseMac and cheese were dry
- bunsni the buns me had given
- cooking timele hacia falta mas tiempo de cocción
If you're craving flavorful chicken and delicious sides, this spot is definitely worth a try, as many find the food to be excellent. Just be aware that some experiences have been inconsistent, with occasional reports of cold or poorly prepared dishes.
Service (7.1 out of 10)
mentioned by 80% of the guests
Based on 118 comments, the service here generally shines, boasting a good score of 7.1 and customer satisfaction at 71.2%. Many guests rave about the friendly staff, excellent service, and impressive service speed, often highlighting accommodating teams and helpful individuals. Positive terms like friendly staff, excellent service, service speed, and accommodating frequently appear.
However, its not all smooth sailing, with 34 negative remarks contrasting 84 positive ones. Some experiences mention rude staff, disorganized systems, and frustrating waits. Issues with cashiers, managers, and incorrect orders also pop up, suggesting room for improvement in consistency.
Rude staff, disorganized system, wait, and poor service' are common complaints.
Service
118
Reviews
71%
Satisfaction
34
negative
0
neutral
84
positive
Rating distribution
What people like
- Friendly staff
- Excellent service
- Fast service
What people don't like
- Rude staff
- Disorganized system
- Long waits
Often praised
- serviceThe ambiance here is warm and family-friendly, with decor that reflects Pollo Campero's tradition. The staff is friendly and always ready to help, providing quick and efficient service. You feel valued from the moment you enter, enhancing the dining experience.
- staffThe ambiance here is warm and family-friendly, with decor that reflects Pollo Campero's tradition. The staff is friendly and always ready to help, providing quick and efficient service. You feel valued from the moment you enter, enhancing the dining experience.
- customer serviceattentive customer service make the visit even more special
- attentionla atención ufff 10 de 10
- employeesThe rice and beans were fresh and hot. The service was very professional and the employees were very friendly. The restaurant and the bathroom were very clean.
- peopleI love environment and the people
- AndreaAndrea the Colombian girl served us very well
- GMshe was super professional
- ServiceService:5
- YanYan always greet everyone with a smile and is attentive
Frequently criticized
- serviceToday, however, the food was horrible, and the tortillas were hard. The woman who served me was very rude; she was thin, bitter, and showed a complete lack of customer service. Previously, they would bring the food to the table, but now I had to go pick it up myself from the counter for takeout orders.
- staffthe staff was pésimo
- managerI went to eat because I had some coupons that they themselves gave me, and they didn't want to honor them. The manager was rude and despotic. In the end, I got my food, but without sauces or cutlery.
- ordermy order was bad
- systemTheir system is completely disorganized
- cashierel cajero de la foto (hombre) MUY PESADO!
- cashier Valeriacashier Valeria, was not very helpful
- cashiersI do not recommend this place; it's worse than the one in Mission. There are no waitresses, and the cashiers are repugnant. It's the worst Campero location I have ever visited.
- changeno tengan cambio pero te lo pueden decir de una buena manera
- couponscoupons that they themselves gave me and they didn't want to honor them
You'll likely find the service here to be friendly and efficient, making for a generally pleasant experience. While most visits are great, be aware that some guests have encountered issues with disorganized systems or less-than-stellar staff interactions.
Ambience (7.4 out of 10)
mentioned by 50% of the guests
Overall, the ambience here is quite good, scoring a solid 7.4, and customers seem pretty happy with it, showing a 73.8% satisfaction rate. Many of the 45 positive comments rave about the spots cleanliness, cozy atmosphere, and appealing decor. Guests often praise the well-maintained bathrooms and even the convenient wheelchair accessibility, making for a pleasant experience.
However, its not all sunshine, with 15 negative remarks pointing out some areas for improvement. Concerns include the small dining space, especially during busy hours, and occasional issues with dirty tables and floors. Some also mentioned the music choice not fitting the clientele, and a few found the presence of homeless individuals impacting the atmosphere.
Ambience
61
Reviews
73%
Satisfaction
15
negative
1
neutral
45
positive
Rating distribution
What people like
- Excellent cleanliness
- Cozy atmosphere
- Wheelchair accessible
What people don't like
- Small dining space
- Dirty tables/floors
- Homeless individuals present
Often praised
- atmosphereMy experience at Pollo Campero on Jefferson St was truly unique, filled with great flavor and quality. From the moment I walked in, the cozy atmosphere and attentive customer service made the visit even more special. This restaurant stands out not only for its delicious food but also for its consistent quality and service.
- restaurantTheir passion for sharing quality and flavorful chicken to bring people together was evident. The restaurant itself was very clean and comfortable, contributing to a great overall experience!
- placeThe food was absolutely delicious. The place was clean, well organized, and had a cozy atmosphere that made the experience even better. I’ll definitely be coming back!
- cleanlinessThe cleanliness of the place is always excellent
- bathroomThe service was very professional and the employees were very friendly. The restaurant and the bathroom were very clean. I received my food very quickly.
- locationubicacion perfecta en el muelle
- AtmosphereAtmosphere:5
- ambianceEverything on the plate harmonizes, providing both satiety and pleasure at an honest price. The ambiance features cushioned chairs and tables for four. The attendants are agile, polite, and helpful.
- bathroomslos baño a tambien serial de amp liar el lugar
- cleanlimpio el lugar
Frequently criticized
- atmosphereIf you're looking for a small, intimate dining experience, this is the place to go. However, be prepared for the presence of homeless individuals who are allowed to enter and sit at tables, asking for food from paying customers. This significantly impacts the atmosphere.
- cleanlinessthe cleanliness leaves much to be desired
- Campero locationworst place of campero
- ambienceHowever, be prepared for the presence of homeless individuals who are allowed to enter and sit at tables, asking for food from paying customers. This significantly impacts the atmosphere. Despite the challenging environment, the food itself was quite good, earning a 4 out of 5.
- bathroom accessibilityel baño solo era accesible para clientes
- busy hoursOn busy hour I wouldn't recommend it
- dining spaceThis place is very small for the tourist area it's in. The dining space is super small and the cleanliness leaves much to be desired. They now want to attract tourists who don't speak English by only playing English music, but everyone inside is Latino.
- musiconly playing English music but everyone inside is Latino
- placepero el lugar It is extremely small
- system for diningsolamente falta mejorar el sistema para comer en el lugar ya que no hay un orden en las mesas
If youre looking for a clean and cozy spot with a generally good vibe, this place is worth checking out. Just be mindful that the dining area can feel cramped, and cleanliness might occasionally dip during peak times. Its a solid choice, but manage your expectations for busy periods.
Value (6.7 out of 10)
mentioned by 8% of the guests
The value here seems to be a bit of a mixed bag, but leaning positive! Many guests appreciate the price and portions, often calling it an honest price. With 4 positive remarks out of 7 total, it's clear that many find the cost quite fair for the quality and generous servings.
The overall score for value sits at a 6.7, which is good, though customer satisfaction is a more mixed 57.1%. However, not everyone is convinced. There are 2 negative comments, with some guests feeling the prices are algo desorbitados (a bit exorbitant) or that portions can be small for the price.
This suggests that while many find good value, some experiences might not quite hit the mark, leading to that mixed satisfaction.
Value
7
Reviews
57%
Satisfaction
2
negative
1
neutral
4
positive
Rating distribution
What people like
- Reasonable pricing
- Generous portions
- Honest price
What people don't like
- High prices
- Small portions for price
Often praised
- honest priceat an honest price.
- portionsThe variety of drinks and desserts, like flan or cakes, provide a sweet ending to the meal. The price is very reasonable for the quality and generous portions served. The servings are abundant, making the cost quite fair.
- priceThe price is very reasonable
- pricesmit fairen Preisen
Frequently criticized
- pricesmall for the price
- pricesPrecios algo desorbitados
If you're looking for generous portions at a reasonable, honest price, this spot could be a good bet for you. However, be aware that some find the prices a bit high or portions small for the cost, so manage your expectations.
How are the prices at Pollo Campero?
On average, you’ll spend around 37 per person – from 73 guests. That places this Chicken Restaurant in the $31–$40 category, which is comfortably mid-range, perhaps a bit above, for San Francisco. Interestingly, while the average is 37, a large number of guests actually spend less, with the most common spend falling into the $11–$20 range.
However, there’s also a notable group opting for more premium experiences, spending $101+ or more, showing a wide variety of price points available.
Here’s a quick look at what guests spend per person, based on the latest 73 reviews.
How this restaurant’s value stacks up against similar spots in San Francisco.
Overall, we think the pricing feels fair for a Chicken Restaurant in San Francisco, especially with the range of options available. It seems you can tailor your experience to your budget.
Customer Reviews: what people think about Pollo Campero
Price per Person
- $101+
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Immediate (0–5 min.)
10
Delicious Chicken, Excellent Service!
My experience at the restaurant was fantastic! I was attended to immediately, and the food was truly divine. The chicken was perfectly crispy and appetizing.
I highly recommend continuing with this quality. Pollo Campero is the best in San Francisco!
- service10
- food10
- chicken10
Price per Person
- $11–$20
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Lunch
9
Excellent Food, Fair Prices, Great Service
My experience at the restaurant was very positive. I enjoyed the very good food at fair prices. The staff was polite and very attentive during the preparation of the meals.
I particularly recommend the 3 Pcs. Meal with the sides of rice and plantains.
- food9
- prices8
- staff9
Visit Type
- Quick Meal
Service Type
- Dine-in
1
Terrible Experience at Pollo Campero
My experience at this restaurant was terrible. Everything was dirty, and no one was cleaning the tables. They didn't even ask if we wanted to eat in or take out.
The tables were like something out of the movie 'The Hole'. I can assure you, I will never return. The fries were like pure, reheated rubber.
It was the worst experience I've ever had at Pollo Campero.
- cleanliness1
- service1
- tables1
Visit Type
- Quick Meal
1
Terrible Experience: Raw and Salty Chicken
My experience at this restaurant was extremely negative. The chicken I received was not only incredibly salty but also completely raw. It was the worst experience I've had, and I strongly advise others to avoid this place.
- chicken1
- experience1
Price per Person
- $11–$20
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Dinner
Noise Level
- Quiet
9
Delicious Fried Chicken Revisit
I first encountered Pollo Campero on a trip to Bolivia, and it was a delightful pleasure to rediscover the fast-food chain here in San Francisco. The dishes are simple, with their signature fried chicken being the star. And the fried chicken does not disappoint.
It's crispy on the outside, and tender, juicy, and gently seasoned on the inside. The french fries are crispy, and the fluffy rice pairs wonderfully with the fried banana. Everything on the plate harmonizes, providing both satiety and pleasure at an honest price.
The ambiance features cushioned chairs and tables for four. The attendants are agile, polite, and helpful. In conclusion, I will remain a loyal customer of Pollo Campero whenever I find a franchise restaurant.
- fried chicken9
- crispy on the outside9
- tender, juicy, and gently seasoned on the inside10
What Pollo Campero offers
Crowd
- Transgender safespace
- Tourists
- LGBTQ+ friendly
- Family-friendly
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
- Free Wi-Fi
Offerings
- Quick bite
Dining options
- Catering
- Counter service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- Drive-through
- No-contact delivery
- Takeout
- Curbside pickup
- Dine-in
- Delivery
Parking
- Usually plenty of parking
Atmosphere
- Casual
FAQs
Is Pollo Campero in Fisherman's Wharf accessible for everyone?
Yes, Pollo Campero at 155 Jefferson St is fully accessible. You’ll find a wheelchair accessible entrance, parking lot, seating, and restrooms, ensuring a comfortable visit for all guests.
What dining options and amenities does Pollo Campero offer for families?
Pollo Campero is very family-friendly, offering a kids’ menu, high chairs, and is generally good for kids. You can enjoy lunch or dinner with seating available, plus amenities like free Wi-Fi and restrooms.
How does Pollo Campero generally rate with customers?
Pollo Campero holds a good overall score of 7.1, with 70.5% customer satisfaction. Its Ambience (7.4) and Service (7.1) are particularly well-regarded, while Food (7) and Value (6.7) also receive good marks.
What do customers appreciate most about Pollo Campero?
Many customers praise Pollo Campero for its cozy atmosphere and general cleanliness. The staff often receives commendation for being friendly and providing attentive customer service, enhancing the dining experience.
Are there any common concerns or drawbacks at Pollo Campero?
Some diners have noted that the dining space can be quite small. There have also been instances of rude service or disorganized ordering systems, and occasional reports of food quality issues like chicken being raw.