Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
oChef » Pizza Hut – Las Vegas
Pizza Hut - Las Vegas
Photo from Pizza Hut
Pizza Hut at a glance
Las Vegas Charleston Heights
- 🍕 Pizzeria
$$
Price per Person $21–$30
mentioned by 24 of the guests
#186 out of 192 places to eat in Las Vegas
#24 Pizzeria out of 26 in Las Vegas
Poor
3.7 out of 10
Food
Service
Ambience
Value
255
Reviews
27.1%
Satisfaction
Often praised
- Friendly delivery
- Good service
- Quick carryout
Frequently criticized
- Missing items
- Poor quality
- Unresponsive service
The pizzeria Pizza Hut in Las Vegas, nestled in the Charleston Heights neighborhood, offers you a classic pizza experience. You can easily enjoy your favorite pies with convenient service options like no-contact delivery and takeout, ensuring a hassle-free meal whether you’re dining at home or on the go.
This spot is designed for your ease and comfort.
Overview: Introducting Pizza Hut
Pizza Hut often delivers a pleasant experience, with many appreciating the friendly delivery driver interactions and consistently good customer service. Some locations also offer a quiet atmosphere for dining, contributing to a comfortable visit.
However, some experiences at Pizza Hut have been marred by concerns over waiting time and occasional issues with food quality, including missing items or undercooked wings. Pricing can also be a point of contention for some customers.
Poor
3.7
out of 10
255
Reviews
27.1%
Satisfaction
179
negative
7
neutral
69
positive
Overall, Pizza Hut registers a 3.7 out of 10, indicating a generally poor performance based on customer feedback. This aligns with a 27.1% customer satisfaction rate, which also falls into the poor category.
These figures are drawn from a substantial 255 customer opinions, with a notable imbalance of 69 positive remarks against 179 negative ones. Diving into specifics, Food scores a modest (3.4), often cited for quality issues despite being a primary focus in reviews.
Service (3.9) also struggles, with many reports of missed orders and long waits. While Ambience (4) and Value (3.9) fare slightly better, they still hover in the lower range, suggesting a consistent need for improvement across the board.
What people like
- Friendly delivery drivers
- Outstanding customer service
- Quick carryout service
What people don't like
- Missing order items
- Inconsistent food quality
- Unresponsive service
With a recommendation score of 3.5, Pizza Hut presents a mixed bag. If you’re seeking a quick carryout or appreciate a friendly delivery, you might find what you need.
However, be prepared for potential inconsistencies in your order. While some positive experiences highlight attentive staff and well-prepared items, the overall picture suggests caution.
It might be worth a try if expectations are managed, but it could also disappoint given the frequent reports of service and food issues.
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Verdict: Our expert take on Pizza Hut
Food (3.4 out of 10)
mentioned by 76% of the guests
When it comes to the food, there are definitely some bright spots! Customers have raved about the delicious food and how it always arrives hot, with specific praise for items like the roasted garlic bread and Sweet Chilli wings. Many found their pizzas to be phenomenal and perfectly baked, with some even calling it the best pizza ever.
Based on 23 positive remarks, there's a clear appreciation for certain menu items. However, the overall sentiment for food is quite low, with a score of 3.4 (poor) and customer satisfaction at a mere 21.5% (poor). This is largely driven by 80 negative comments, highlighting significant issues.
Many experienced improperly cooked food, with pizzas being doughy or undercooked, and wings arriving hard and cold. There were also frequent complaints about missing extra toppings or even entire items, leading to a frustrating experience for many.
Food
107
Reviews
21%
Satisfaction
80
negative
4
neutral
23
positive
Rating distribution
What people like
- Delicious food
- Food arrives hot
- Perfectly cooked items
What people don't like
- Disgusting, bad quality
- Undercooked, burnt, cold
- Missing/wrong items
Often praised
- foodfood was delivered in a timely manner and it was still hot
- pizzapizza was baked to a perfect golden brown
- Pizzabest Pizza i have ever had
- Pizza HutThe person who took my order listened very well, and our pizza was delicious. Pizza Hut is hot and spicy mmmmm.
- Sweet Chilli wingsSweet Chilli wings 🔥🔥🔥cooked perfect not over sauced yum
- big dinner boxbig dinner box was the best deal
- golden brownbaked to a perfect golden brown
- pizza ordersamazing with my pizza order and it's extremely abnormal and it's always right
- pizzasBoth pizzas were phenomenal!
- quality of the foodthe quality of the food and service was definitely copacetic
Frequently criticized
- pizzaI recently had an incredibly disappointing experience with Pizza Hut that left me questioning their competence and commitment to customer satisfaction. Not only did they forget to include one of the pizzas in my order, but the quality of the pizzas we did receive was abysmal. First and foremost, I was shocked to discover that a pizza was missing from our order.
- foodSAVE YOUR MONEY, TIME, AND STOMACH! This place is disgusting and does not care what they feed you! You will get sick!
- crustI found the thin crust pizza to be horrible. To clarify, it was just the crust that was the issue. I also ordered the buttery garlic flavor, but received plain instead.
- extra cheeseask for extra cheese and pay for extra cheese and do not get it
- extra pepperoniwas supposed to have extra pepperoni and extra cheese but it did not come with anything extra
- food qualitymy melt experience was not good
- my foodIf you want free food, just walk in and say a name on the screen; they don’t ask for proof! 😂 I know because they gave my food to someone else. And don’t get me started on Cristina, the “MANAGER.
- pizzasthe pizza's were upside down throw to one side of the box
- saucethey put marinara sauce on my pizza instead of garlic parmesan sauce
- wingsthe wings looked under cooked
If you're considering dining here, be aware that the food quality is a mixed bag, leaning heavily towards disappointment. While some items hit the mark, the high number of complaints about incorrect orders, poor cooking, and overall quality suggest you might want to manage your expectations or explore other options.
Service (3.9 out of 10)
mentioned by 82% of the guests
While the overall service experience here struggles with a 3.9 score and a 30.8% customer satisfaction, some bright spots shine through. Based on 40 positive comments out of 130 total, customers appreciate the friendly staff and attentive service, especially from delivery drivers and for curbside pickup experiences. When things go right, the team can make customers feel special.
However, the majority of feedback, with 87 negative comments, points to significant issues. Many customers faced frustrating waiting times and difficulties with customer service over the phone, often leading to wrong orders or unaddressed concerns. There's a clear need for improvement in responsiveness and order accuracy.
Service
130
Reviews
30%
Satisfaction
87
negative
3
neutral
40
positive
Rating distribution
What people like
- Friendly staff
- Attentive service
- Fast delivery
What people don't like
- Phone issues
- Wrong orders
- Long waits
Often praised
- delivery driverOur delivery driver was very friendly and pleasant
- orderMy experience was positive thanks to Ryan at Pizza Hut for fixing my order after DoorDash messed up. The service was excellent in resolving the issue.
- serviceMy experience was positive thanks to Ryan at Pizza Hut for fixing my order after DoorDash messed up. The service was excellent in resolving the issue.
- customer serviceI had the best Pizza I have ever had from Pizza Hut. The customer service was outstanding, and the customer service representative was so very friendly and helpful. This particular location is phenomenal!
- PoolePoole here is attentive as well
- ServiceService:4
- appThe app is convenient and fast
- attentivePoole here is attentive as well
- callThe driver followed all instructions, including not ringing the doorbell to avoid alerting the dogs and waking the baby. They dropped off the pizza at the door and even called to confirm, which was a nice touch, even though I expected just a text. It was reassuring to know they were available if any questions arose.
- carryout serviceCarryout was quick and ready for me at the exact time
Frequently criticized
- orderI recently had an incredibly disappointing experience with Pizza Hut that left me questioning their competence and commitment to customer satisfaction. Not only did they forget to include one of the pizzas in my order, but the quality of the pizzas we did receive was abysmal. First and foremost, I was shocked to discover that a pizza was missing from our order.
- waiting timeMy experience at this restaurant was marked by terrible customer service. We were ignored for long periods of time, with no one attending to us in the waiting room. I would advise getting your pizza from anywhere else!
- customer serviceFirst and foremost, I was shocked to discover that a pizza was missing from our order. It's basic customer service to ensure that all items are included, especially when customers are paying for them. This mistake not only inconvenienced us but also disrupted our entire meal plan.
- phoneI had a broken leg, and this was supposed to be dinner for my partner and me. Unfortunately, we were left short because someone could not answer the phone. This made the situation quite difficult.
- serviceI sincerely hope that Pizza Hut takes this feedback seriously and addresses the issues at hand. They need to reevaluate their processes, improve their quality control measures, and ensure that their customers receive the level of service and quality they deserve. Until then, I will be exploring other pizza options in my area, as my trust in Pizza Hut has been severely shaken.
- curbside pickupnever brought it out fir curbside pickup
- deliverystore was using door dash instead of a delivery driver
- employeesHorrible employees called about a wrong order
- managerhiding in the back doing inventory hearing what’s going on and not helping!
- refundThey will not refund your money when they mess up
If you're considering ordering, be aware that service can be a real hit or miss. While some experiences are positive, the high number of complaints about phone issues and order accuracy means you might face frustration. Proceed with caution, especially if reliable communication is important to you.
Ambience (4 out of 10)
mentioned by 9% of the guests
When it comes to the vibe, some guests absolutely rave about the place! They found the location to be phenomenal and loved the quiet atmosphere, making it easy to chat. Out of 6 customer remarks, 2 highlighted these positive aspects, suggesting that when it hits right, it really hits right.
However, the overall picture for ambience is a bit of a mixed bag, with a score of 4 (which is average) and customer satisfaction sitting at a rather poor 33.3%. Many felt the atmosphere was lacking, with 4 negative remarks pointing to issues like the location being the worst ever and concerns about cleanliness. It seems there's a noticeable split in experiences here.
Ambience
6
Reviews
33%
Satisfaction
4
negative
0
neutral
2
positive
Rating distribution
What people like
- Phenomenal location
- Quiet atmosphere
What people don't like
- Worst location ever
- Poor cleanliness
- Lacking atmosphere
Often praised
- atmosphereatmosphere was also a highlight, being quiet and easy to talk
- locationThis particular location is phenomenal!!
Frequently criticized
- AtmosphereAtmosphere:1
- atmosphereAtmosphere:1
- cleanlinessthe cleanliness
- locationTHE WORST LOCATION EVER!
If a quiet, phenomenal location is what you're after, you might just love it. But be warned, the overall sentiment suggests the atmosphere and cleanliness can be a real letdown for others, so manage your expectations.
Value (3.9 out of 10)
mentioned by 15% of the guests
Looking for a good deal? Some folks have found ways to save, noting things like 3 dollars cheaper for their order or spotting affordable deals. There are even a few tales of free food and free pizza if youre lucky, based on the 4 positive comments weve seen.
However, the overall sentiment around value isnt great, with a score of just 3.9, indicating a poor experience. Customer satisfaction also sits at a low 33.3%. Many of the 8 negative remarks mention feeling like they spent $47 or took my $25 for little return, with common complaints about the price being overpriced and even advice to save yourself the money and gas'.
Value
12
Reviews
33%
Satisfaction
8
negative
0
neutral
4
positive
Rating distribution
What people like
- Affordable deals found
- Potential for free food
What people don't like
- Often overpriced
- Poor value for money
- High cost perception
Often praised
- 3 dollars cheaper3 dollars cheaper for the same order
- affordable dealsalways have affordable deals
- free foodIf you want free food just walk in
- free pizzaThen she made me wait until she was done doing what she was doing to come help me. So yeah, come on down, get you some free pizza y’all! Worst case, they say you gotta pay for it there & you can just turn around and walk out 🤣.
Frequently criticized
- priceToo pricey!!!
- $25took my 25 dollars
- gasI would travel across town before I ever order from here again. Take my advice: save yourself the money and gas.
- moneyI would travel across town before I ever order from here again. Take my advice: save yourself the money and gas.
- overpricedalready over priced worst tasting pizza
- spent $47spent $47 on something I didn't even want
- tipI tipped for curbside, DONT TIP
When it comes to value, this spot seems to be a bit of a gamble. While a few lucky customers snagged affordable deals or even free food, the majority felt it was overpriced and not worth the money. If you're on a tight budget, you might want to proceed with caution or hunt for those specific deals.
How are the prices at Pizza Hut?
You’re looking at roughly 30 per person – reported by 24 diners. That puts it in the $21–$30 category. For a Pizzeria, it’s comfortably mid-range: not a steal, but not bank-breaking either.
While the average is 30, the prices are quite spread out. We see a good number of diners spending less, in the $11–$20 range, but also a fair amount venturing into the $41–$50 territory, suggesting a mix of budget-friendly and more premium options.
Here’s a quick look at what guests spend per person, based on the latest 24 reviews.
This chart compares the value for money at this restaurant against similar spots in Las Vegas.
We think the pricing feels pretty fair for a Pizzeria, especially considering the range of options available. It seems to cater to those looking for a solid mid-range experience, with room to splurge a little if you wish.
Customer Reviews: what people think about Pizza Hut
Visit Type
- Delivery
Service Type
- Delivery
Meal Type
- Lunch
Wait Time
- Long (31+ min.)
1
Terrible service, food never arrived
My experience was incredibly frustrating. I placed an order over the phone at noon and waited an hour. When I called back, I was told the first order didn't go through, so I placed a second one.
Shortly after, I received a call informing me I had placed two orders. My second order was canceled, and I was assured the first was on its way. Another hour passed, and I still don't believe my food is coming.
When attempting to check on my order via phone, the line repeatedly hung up on me. This entire situation ruined my day.
- waiting time1
- order process1
- phone option1
Visit Type
- Regular Visit
Service Type
- Dine-in
Wait Time
- Short (6–15 min.)
2
Disappointing Decline in Service and Food Quality
This location used to be awesome with great service. Now the employees are rude, lazy & stand-offish. They keep you waiting for ten minutes before saying hello.
Today I ordered the Big NY well done & it was so undercooked the whole thing fell apart. I've since called twice and was hung up on while waiting on hold to speak with someone.
- employees1
- waiting time1
- Big NY2
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Long (31+ min.)
2
Unprofessional Manager, Free Pizza?
If you want free food, just walk in and say a name on the screen; they don’t ask for proof! 😂 I know because they gave my food to someone else. And don’t get me started on Cristina, the “MANAGER.
” She’s very unprofessional, hiding in the back doing inventory, hearing what’s going on, and not helping! Then she made me wait until she was done doing what she was doing to come help me. So yeah, come on down, get you some free pizza y’all!
Worst case, they say you gotta pay for it there & you can just turn around and walk out 🤣. Someone got lucky with my paid-for food.
- free food9
- free pizza8
- proof2
- my food1
- Cristina the manager1
Price per Person
- $21–$30
Visit Type
- Delivery
Service Type
- Delivery
Wait Time
- Long (31+ min.)
2
Consistently Wrong Orders and Poor Service
I've ordered from this restaurant multiple times, and each time, the order has been wrong. When I call to address the issue, I'm put on hold and then hung up on. I was supposed to receive three meats, but that was not the case.
The dietary restrictions are a gamble, as there's a good chance your order will be incorrect even if you call ahead to confirm. For vegetarians, I would not recommend this place as there's a good chance your ordered items will be wrong. If you're really hungry or want specific items, this is not the place to go.
The atmosphere and service both received a score of 1, indicating a very poor experience. The food also received a score of 1. The wait time was between 30-60 minutes.
- wait time5
- order1
- three meats1
- dietary restrictions1
Price per Person
- $11–$20
Visit Type
- Delivery
Group Type
- Couple
Group Size
- Couple
Service Type
- Delivery
Meal Type
- Dinner
1
Terrible Service, Undelivered Order
My experience was incredibly frustrating. I attempted to contact the store five times, and even had operators try to connect me, but the store kept hanging up. There was no answer and no call back.
Furthermore, the pizza tracker was not up-to-date with the delivery status. My order was marked as delivered, but I never received it, nor did I get a call. I took my business elsewhere.
- operators5
- store1
- pizza tracker2
- order1
What Pizza Hut offers
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Service Options
- Onsite services
- No-contact delivery
- Takeout
- Delivery
Parking
- Free street parking
- Free parking lot
FAQs
What service options are available at Pizza Hut in Charleston Heights?
At this Pizza Hut location, you have several convenient service options. You can choose from onsite services, no-contact delivery for a safe meal, traditional takeout, or standard delivery right to your door.
Does this Pizza Hut in Las Vegas offer parking and accessibility features?
Yes, you’ll find parking to be easy and accessible. This Pizza Hut provides free street parking and a free parking lot. Additionally, it features a wheelchair accessible entrance and a wheelchair accessible parking lot for your convenience.
How does Pizza Hut generally perform according to customer feedback?
Pizza Hut has an overall score of **3.7** and a customer satisfaction of **27.1%**. Key areas like **Food** (3.4) and **Service** (3.9) show room for improvement, while **Ambience** (4) and **Value** (3.9) also score modestly.
What do customers appreciate about Pizza Hut's service?
Many customers highlight friendly **delivery driver** interactions and positive experiences with **customer service** representatives who resolve order issues effectively. Quick **carryout service** is also frequently praised.
What are common complaints regarding Pizza Hut's food and orders?
Frequent complaints include missing items from orders, inconsistent **food quality** such as undercooked wings or issues with crust, and incorrect sauces or toppings.