Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
oChef » Pizza Hut – Las Vegas
Pizza Hut - Las Vegas
Photo from Pizza Hut
Pizza Hut at a glance
Las Vegas Canyon Gate
- 🍕 Pizzeria
$$
Price per Person $21–$30
mentioned by 25 of the guests
#184 out of 192 places to eat in Las Vegas
#23 Pizzeria out of 26 in Las Vegas
Poor
3.7 out of 10
Food
Service
Ambience
Value
419
Reviews
24.6%
Satisfaction
Often praised
- Budget-friendly options
- Reliable food temperature
- Helpful management
Frequently criticized
- Poor customer experience
- Hidden costs
- Order inaccuracies
The pizzeria Pizza Hut in Las Vegas, located in the vibrant Canyon Gate neighborhood, offers you a classic pizza experience. You can enjoy a variety of convenient service options, including no-contact delivery, takeout, and onsite services.
This spot ensures a welcoming visit with excellent accessibility features, including wheelchair accessible entrances, parking, and restrooms, making it a comfortable choice for everyone.
Overview: Introducting Pizza Hut
Pizza Hut offers some appealing aspects, particularly with certain deals that customers find attractive. When things go right, the food can arrive hot and fresh, with specific items like BBQ chicken pizza and wings receiving positive remarks.
However, the experience can be quite inconsistent. Many patrons encounter significant issues with service, ranging from rude interactions to problems with delivery and order accuracy.
The overall value proposition also frequently disappoints, with concerns about unexpected costs and items not matching expectations.
Poor
3.7
out of 10
419
Reviews
24.6%
Satisfaction
291
negative
25
neutral
103
positive
Pizza Hut’s overall performance registers a 3.7 out of 10, indicating a generally poor experience for many. This is further reflected in a low customer satisfaction rate of just 24.6%.
These figures are drawn from 419 customer observations, with 103 positive remarks contrasting sharply with 291 negative ones. Looking closer, both Food (3.7) and Service (3.7) are significant areas of concern, despite some individual positive comments.
Value (3.6) also struggles to meet expectations, often cited as a drawback. The Ambience (5.5) is considered average, though it garners fewer comments compared to other aspects.
What people like
- Good deals available
- Hot, fresh food
- Accommodating staff
What people don't like
- Inconsistent service
- High delivery fees
- Cold/incorrect orders
With a recommendation score of 3.7, Pizza Hut presents a mixed bag. If you’re seeking specific deals and are prepared for potential inconsistencies in service or order accuracy, you might find a satisfactory meal.
It’s often a convenient option for a quick, hot delivery. However, be aware that the overall experience can be quite variable.
Issues with service, order accuracy, and perceived value are common, suggesting that while some visits might be fine, others could lead to frustration. Manage your expectations accordingly.
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Verdict: Our expert take on Pizza Hut
Food (3.7 out of 10)
mentioned by 75% of the guests
While the overall food experience here struggles with a score of 3.7 and customer satisfaction at a low 21.9%, some diners found bright spots. Positive feedback, accounting for 41 out of 187 total opinions, often praised the consistent quality of their pizzas, the surprising deliciousness of the Alfredo pasta, and the awesome hot wings. Many appreciated the food arriving hot and fresh.
However, the majority of feedback, with 131 negative remarks, points to significant issues. Common complaints include pizza being dry, burnt, or cold, often with insufficient toppings or cheese. Problems also arose with wings being soggy or incorrect, and the crust frequently described as hard or flat, indicating a need for better consistency.
Food
187
Reviews
21%
Satisfaction
131
negative
15
neutral
41
positive
Rating distribution
What people like
- Consistent pizza taste
- Delicious Alfredo pasta
- Awesome hot wings
What people don't like
- Poor pizza quality
- Missing ingredients
- Cold, soggy food
Often praised
- pizzaMy experience at the restaurant was a mix of positive and negative. On my first visit, the service was fast and the pizza was delicious. I shared it with my 70-year-old neighbor who hadn't had Pizza Hut in over 40 years, and he enjoyed it, although it wasn't sliced correctly.
- foodWe wanted to stay in and not cook, so I downloaded the app and placed an order. The food arrived at our home hot, fresh, and exactly how we wanted it, in less time than estimated. The delivery driver was fantastic; his attitude was infectious, making our experience even better.
- 6 piece chicken wings6 piece chicken wings (lemon pepper...), was the bomb💣
- Alfredo pastaThe Alfredo pasta was a surprise however.
- bbq chicken pizzaThe bbq chicken pizza was delicious
- carry out tavern pizzaStopped in for a carry out tavern pizza
- crustthe crust was crispy on the edge
- crust flavorsBring back the crust flavors. I love them.
- crust issuecrust issue is fixed excellent pizza
- food temperatureAlways hot!
Frequently criticized
- pizzaMy experience was extremely negative. The pizza never came, and when I tried to complain, they hung up on me. The driver never picked up my call either, and it seemed like they never even left the store.
- toppingsThe website estimated a 30-35 minute delivery time, but it took an hour and 20 minutes. When the pizza finally arrived, it was pretty cold and was missing one of the toppings I had ordered. Given the many pizza delivery options in Las Vegas, I would suggest looking elsewhere.
- pizzasI received wings and two pizzas. The wings arrived in a smashed box that leaked, and the pizzas were barely warm. I tried calling multiple times, but I was put on hold for 10 minutes and then hung up on without speaking to anyone.
- wingsthe wings we ordered looked like someone had stepped on the packaging
- cheeseMy experience with the pizza was disappointing. The pizza was dry with very little sauce, and it lacked cheese and toppings. Usually, the pizza is great, but this time it fell short of expectations.
- boneless wingsThe boneless wings have barely any sauce
- sauceMy experience with the pizza was disappointing. The pizza was dry with very little sauce, and it lacked cheese and toppings. Usually, the pizza is great, but this time it fell short of expectations.
- cinnamon sticksI CAN TASTE THE FRESH DOUGH FROM IT
- crustcrust has been horrible flat in the middle
- foodthe food was not pizza hut food
Given the poor overall food score and low customer satisfaction, you might want to approach with caution. While some dishes like Alfredo pasta and hot wings receive praise, the inconsistent quality of the pizza and frequent issues with cold or poorly prepared food could lead to disappointment. It seems like a gamble, so be prepared for a potentially mixed experience.
Service (3.7 out of 10)
mentioned by 77% of the guests
When it comes to service, many customers have highlighted some real stars! We've seen praise for helpful managers like Justin and Amy, along with fantastic and kind delivery drivers. Many appreciate the speed of delivery and accurate orders, with 56 positive comments noting these great experiences.
However, the overall picture for service is quite challenging. With 144 negative comments, issues like long waiting times, rude staff attitudes, and poor communication frequently pop up. The service score of 3.7 is on the lower end of average, and customer satisfaction sits at a concerning 27.1%, indicating a poor overall experience.
Service
207
Reviews
27%
Satisfaction
144
negative
7
neutral
56
positive
Rating distribution
What people like
- Managers are helpful
- Drivers are kind
- Fast delivery speed
What people don't like
- Long wait times
- Rude staff attitudes
- Poor communication
Often praised
- deliveryThe pizza tasted great and was still hot upon arrival. The delivery was very fast and the staff was friendly. I would recommend this location to everyone!
- serviceMy experience at the restaurant was a mix of positive and negative. On my first visit, the service was fast and the pizza was delicious. I shared it with my 70-year-old neighbor who hadn't had Pizza Hut in over 40 years, and he enjoyed it, although it wasn't sliced correctly.
- delivery driverThe delivery driver was great though. Very professional in delivering in covid times.
- customer serviceBest customer service experience I've ever had
- delivery timeWe wanted to stay in and not cook, so I downloaded the app and placed an order. The food arrived at our home hot, fresh, and exactly how we wanted it, in less time than estimated. The delivery driver was fantastic; his attitude was infectious, making our experience even better.
- driversvery polite drivers
- experienceI had a great experience at this restaurant. Amy the general manager was awesome and very accommodating.
- managerMy experience at this restaurant was marked by AMAZING service. The delivery driver was incredibly kind, and the manager was very accommodating. We had one very happy soccer team!
- order accuracyGot exactly what we ordered
- orderingThe ordering was fine.
Frequently criticized
- serviceSomeone with an Indian accent answered... This person hung up on me! Very rude!
- waiting timeMy experience at this restaurant was extremely negative due to the waiting time and the manager's attitude. We ordered pizza and it took an hour and a half to arrive. When we called to inquire, the manager, Josh, was not only rude but also cursed at us.
- deliveryPizza Hut tracker showing delivered. I called to ask where my pizza was.
- customer serviceMy experience at this restaurant was disappointing. While they make good pizza, the customer service has declined significantly. I ordered pickup on April 2nd between 7 pm and 8 pm.
- managermanager says bring back pizza and we will make you what you originally wanted
- orderI received a pizza that was both cold and stale. To make matters worse, it was not as ordered. Additionally, I was charged for items that were supposed to be on my pizza but were ultimately not included.
- Ambershe said “ I already told you what the issue was…
- delivery timemake it so difficult and almost impossible to change the delivery time
- storeWhile I don't mind waiting, I expect my pizza to be fresh. I've tried giving this store another chance, but it always fails. This is ridiculous.
- supervisorthe supervisor at this location "Jennifer" was not pleasant
If youre considering this place, be prepared for a gamble on the service. While you might get a fantastic delivery driver or a helpful manager, theres a significant chance of encountering long waits or communication issues. It's a mixed bag, so manage your expectations.
Ambience (5.5 out of 10)
mentioned by 5% of the guests
When it comes to ambience, it seems like a bit of a mixed bag, with a 5.5 score putting it squarely in the average range. Customers are feeling a bit split, too, with satisfaction at 50%, indicating a mixed experience. Based on 6 observations, some folks really enjoyed the overall atmosphere and found the location super convenient.
However, it's not all sunshine and roses. Other experiences highlight issues with the atmosphere, specifically mentioning people being jammed inside, which can definitely detract from the vibe. There were also comments about a lack of window access, suggesting some practical frustrations that impact the overall feel of the place.
Ambience
6
Reviews
50%
Satisfaction
3
negative
0
neutral
3
positive
Rating distribution
What people like
- Top-notch atmosphere
- Convenient location
What people don't like
- People jammed inside
- No window access
Often praised
- Panerathis Panera was fire
- atmospherethe atmosphere was also top-notch
- locationThe location is conveniently near our home
Frequently criticized
- AtmosphereAtmosphere:1
- people jammed insideToday, I decided to try again, but this time I did NOT prepay. Thank goodness I didn't, because 8 people were jammed inside waiting. All names on the monitor said 'READY, ' yet I stood outside in 100* heat for nothing!
- window accessno window access at all to see what is going on in back
The ambience here is a real toss-up, with experiences ranging from top-notch to quite frustrating. If you're looking for a guaranteed comfortable setting, you might want to manage your expectations, as it seems to be hit or miss.
Value (3.6 out of 10)
mentioned by 14% of the guests
When it comes to value, a small number of customers (3 out of 19 total comments) have found some bright spots, praising best deals and reasonably priced food, sometimes even getting a little extra. When the price is right, they feel its a truly value-driven experience, which is a nice touch. However, the overall sentiment leans heavily towards disappointment, with a low score of 3.6 and customer satisfaction at a mere 15.8%.
Many of the 13 negative comments express frustration over the cost, citing delivery fees and feeling like wasted money or even ripped off' by pricing discrepancies, especially when ordering in person.
Value
19
Reviews
15%
Satisfaction
13
negative
3
neutral
3
positive
Rating distribution
What people like
- Good deals available
What people don't like
- High delivery fees
- Expensive pricing
- Feeling ripped off
Often praised
- best dealsalways givin me the best deals
- priceMy experience at this Pizza Hut has consistently been excellent. I keep returning because they always strive to ensure my food is good and the price is right. They've always provided me with the best deals and even added a little extra, making it a truly value-driven experience.
- reasonably pricedthe food is reasonably priced
Frequently criticized
- $25Wasted $25
- changeCame back without change
- charged itemscharged me for items that i ordered but they didnt put on my pizza
- costmy cost and food quality wasn't worth 65$
- delivery feeI even paid $5 delivery fee
- delivery feesit was kind of expensive with all the fees for delivery
- large pizzaNot worth the 20$ we paid for a large
- medium sizemedium size is $19 too expensive
- online orderingI went into the restaurant asking for specials on a pepperoni pizza. After I ordered, I realized that I could have gotten 2 large pizzas had I ordered online. This experience isn't a knock on the specific location, but rather the fact that I felt ripped off by walking in and ordering.
- paid for somethingpaid for something and didn’t receive what I paid for
If youre looking for consistent value, this spot might be a gamble. While a few find good deals, the overwhelming feedback points to high costs and unexpected fees, making it a place where you might feel youre not getting your money's worth.
How are the prices at Pizza Hut?
You’re looking at roughly 29 per person – reported by 25 diners. That puts it in the $21–$30 category. For a Pizzeria, it’s comfortably mid-range: not a steal, but not bank-breaking either.
While the average is 29, it’s interesting to see that many guests actually spend a bit less, with a good chunk of prices falling into the $11–$20 bracket. This suggests a nice mix of options, from more budget-friendly bites to slightly higher-end treats.
Here’s a quick look at what guests spend per person, based on the latest 25 reviews.
How this Pizzeria stacks up against similar spots in Las Vegas when it comes to value for money.
Overall, we think the pricing here feels pretty fair for a Pizzeria, offering good value whether you’re looking for a quick, affordable slice or something a bit more special.
Customer Reviews: what people think about Pizza Hut
Service Type
- Dine-in
9
Excellent Experience with Great Service
I had a great experience at this restaurant. Amy the general manager was awesome and very accommodating. I recommend coming to this location!
- Amy the general manager10
- experience9
Price per Person
- $21–$30
Visit Type
- Family Dinner
Service Type
- Delivery
Wait Time
- Long (31+ min.)
1
Unacceptable Service and Incorrect Order
My experience at this restaurant was incredibly negative. The staff refused to take accountability for their mistakes, even when provided with proof. They proceeded to gossip about me to the delivery driver, who recorded it and sent it to me, leading me to consider legal action.
Furthermore, they couldn't even get the pizza order correct, failing to add the correct toppings. The staff was disrespectful and made me wait over two hours to feed my children. They then lied, claiming DoorDash couldn't deliver and that they were instructed not to remake the order.
DoorDash confirmed the store was refusing to make the order and promised a refund the next day. This was absolutely the worst service. I am reporting this to corporate and the BBB, including video evidence of the incompetent staff who engage in customer gossip.
- staff accountability1
- pizza order1
- staff disrespect1
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Takeout
Meal Type
- Lunch
Wait Time
- Immediate (0–5 min.)
3
Disappointing Cheese Pizza Portion
If you're the type of person who likes to see the people making your food, this place is definitely not for you. There is no window access at all to see what is going on in the back. The food tasted fine, but if you order a large Cheese Pizza, you only get half a Cheese Pizza.
By that, I mean, they scatter what should be half of the amount of cheese onto the whole pizza, and then that's all you get. There are places 4 and 5 inches large that have no cheese on them whatsoever. It tastes fine, but if you want cheese on your Cheese Pizza, don't come here.
- food taste5
- window access2
- large Cheese Pizza3
- cheese on Pizza3
Price per Person
- $11–$20
Group Type
- Couple
Group Size
- Couple
Service Type
- Dine-in
Noise Level
- Quiet
10
Excellent Service and Food!
My experience at the restaurant was fantastic! Jay was incredibly kind, helpful, and a very nice guy. The food was excellent, and the atmosphere was also top-notch.
I highly recommend this place!
- Jay10
- food10
- atmosphere10
Price per Person
- $11–$20
Visit Type
- Quick Meal
2
Terrible Pizza and Service
My experience at this restaurant was quite disappointing. The pizza was terrible, and the service was bad. They didn't even put the correct toppings that I ordered, instead, they put random items on top.
Additionally, they burn their new Flatzz pizzas. I would avoid this place at all costs.
- pizza2
- service2
- correct toppings1
What Pizza Hut offers
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Service Options
- Onsite services
- No-contact delivery
- Takeout
- Delivery
Parking
- Free street parking
- Free parking lot
FAQs
What service options are available at Pizza Hut in Las Vegas?
At Pizza Hut in Las Vegas, you have several convenient service options. You can choose from onsite services, no-contact delivery, takeout, or traditional delivery to enjoy your meal.
Does Pizza Hut in Canyon Gate offer accessible facilities and parking?
Yes, Pizza Hut in Canyon Gate is designed with accessibility in mind. You will find a wheelchair accessible entrance, a wheelchair accessible parking lot, and a wheelchair accessible restroom for your convenience.
How does Pizza Hut generally perform according to customer feedback?
Pizza Hut receives an overall score of **3.7** out of 10, with customer satisfaction at **24.6%**. Key areas like **Food** (3.7), **Service** (3.7), and **Value** (3.6) are rated poorly, while **Ambience** (5.5) is considered average.
What aspects do customers appreciate about Pizza Hut?
Customers often appreciate the **deals** offered, the **food** arriving hot and fresh, and positive interactions with **delivery drivers** and **managers**. Specific items like BBQ chicken pizza and certain wings have also received favorable mentions.
What are the common complaints regarding Pizza Hut?
Frequent complaints include issues with **service**, such as rude staff, long **waiting times**, and problems with **delivery**. Customers also report receiving cold or incorrect **food**, and concerns about the overall **value** due to high costs and fees.