Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
oChef » Pizza Hut – Las Vegas
Pizza Hut - Las Vegas
Photo from Pizza Hut
Pizza Hut at a glance
Las Vegas Huntridge
- 🍕 Pizzeria
$$
Price per Person $31–$40
mentioned by 40 of the guests
#192 out of 192 places to eat in Las Vegas
#26 Pizzeria out of 26 in Las Vegas
Poor
2.5 out of 10
Food
Service
Ambience
Value
343
Reviews
13.7%
Satisfaction
Often praised
- Friendly staff
- Hot pizza
Frequently criticized
- Poor value
- Bad service
The pizzeria in Las Vegas’s vibrant Huntridge neighborhood offers a classic pizza experience. When you visit Pizza Hut, you’ll find a welcoming spot for your favorite slices.
This well-known establishment provides various convenient service options, ensuring you can enjoy their delicious offerings whether you prefer dining in, picking up, or having your meal delivered right to your door.
Overview: Introducting Pizza Hut
Pizza Hut offers a mixed experience, where some customers appreciate the friendly employee interactions and the occasional quick delivery. However, issues often arise, with some finding the value lacking and facing long waiting time for orders.
While some praise the pizza for its quality and being served hot, others report significant problems with their orders. This suggests a varied standard across different experiences, making consistency a key challenge for Pizza Hut.
Poor
2.5
out of 10
343
Reviews
13.7%
Satisfaction
286
negative
10
neutral
47
positive
Looking at the numbers, Pizza Hut has an overall Restaurant Score of 2.5 out of 10, which falls into the poor category. This is reflected in a low Customer Satisfaction of 13.7%, also indicating a poor sentiment among patrons.
These figures are based on 343 customer opinions, with a significant imbalance of 47 positive remarks against 286 negative ones. Delving deeper, Value (1.9) is a particular weak point, often cited for concerns about pricing and unexpected charges.
Service (2.1) also struggles, with many reporting issues like long waits and unhelpful staff. While Food (3.4) and Ambience (3.7) fare slightly better, they still hover in the lower-average range, suggesting room for improvement across the board.
What people like
- Friendly staff
- Hot pizza
- Good parking
What people don't like
- Poor value
- Unreliable service
- Inconsistent food
Pizza Hut presents a challenging proposition, with a low Recommendation Score of 2.5. While some experiences highlight friendly staff and hot food, these positives are often overshadowed by significant issues.
If you prioritize convenience and are prepared for potential inconsistencies in service and food quality, you might find an acceptable experience. However, for those seeking reliable value and consistent quality, it might be wise to explore other options.
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Verdict: Our expert take on Pizza Hut
Food (3.4 out of 10)
mentioned by 66% of the guests
When it comes to the food, some customers have found bright spots. Based on 22 positive remarks out of 101 total, there are mentions of delicious pizza and food thats fresh and hot, with some even praising the great quality of their pies. Even the new melts got a nod for being tasty, despite minor issues.
However, the overall sentiment for food is quite low, with a score of 3.4 and customer satisfaction at a mere 21.8%. A significant 72 negative comments highlight issues like cold food, burnt items, missing ingredients such as cheese or sauce, and a generally bad taste in the pizza. ' It seems consistency is a major challenge here.
Food
101
Reviews
21%
Satisfaction
72
negative
7
neutral
22
positive
Rating distribution
What people like
- Delicious food
- Fresh, hot pizza
- Great quality
What people don't like
- Hair in pizza
- Cold food
- Uncooked food
Often praised
- foodMy experience at Pizza Hut was always great. The staff were always made correctly, and even when there was a mistake, it was immediately corrected. Thank you, Pizza Hut team!
- pizzaThe pizza is also the best in the land!
- pizzasI ordered 9 large pizzas and they were delivered in less than 30 minutes. The pizzas arrived hot and delicious.
- LunchIt was a great Lunch experience
- PizzaThe Pizza was so good
- food donationThey give enough food to feed at least fifty
- great qualityThe pizza has great quality
- large pizzasordered 9 large pizzas and they were delivered
- meltsWe love this Hut in downtown Las Vegas. We tried the new melts but they were great but overcooked. We will try again.
- pepperoni pizzaThe pepperoni pizza I ordered was fine
Frequently criticized
- pizzaMy experience was quite negative. The pizza came half backwards, and the delivery driver claimed she didn't have change for a $20, forcing me to tip more than I intended. When I called the store, I was left on hold and never got an answer.
- foodMy experience was extremely negative. I ordered over $50 worth of food for delivery, but part of my order didn’t arrive. When I called to resolve the issue, an employee literally hung up in my face.
- food qualityThe food quality was poor
- boneless wingsThis what they call "boneless wings"? I call it "meatless wings".
- wingsI had asked for regular wings, I got boneless
- Parmesan cheeseI ordered takeout and received everything except for the two cups of Parmesan cheese that I had paid for. This was a disappointing aspect of my order.
- bread sticksI need answers, Pizza Hut owner, corporate, whoever! 😡😡😡 Supposed to be bread sticks and cinnamon sticks if you're confused!
- cheese or sauceMy experience at this restaurant was absolutely the worst place ever. I ordered a large supreme pizza, but half of it had no cheese or sauce. When I called to speak to a manager, I was on hold for 30 minutes and got hung up on twice.
- cinnamon sticksI need answers, Pizza Hut owner, corporate, whoever! 😡😡😡 Supposed to be bread sticks and cinnamon sticks if you're confused!
- disappointing pizzamost disappointing pizza I had ever
If you're considering dining here, be prepared for a gamble on the food quality. While some have had decent experiences, the overwhelming feedback suggests significant inconsistencies, so you might want to manage your expectations or explore other options.
Service (2.1 out of 10)
mentioned by 84% of the guests
Despite some challenges, the service occasionally shines, with 19 positive remarks highlighting truly excellent customer satisfaction at 9.3. Guests praised individuals like Mateo and Sergio for being kind and helpful, and noted friendly employees who even demonstrated community care. When things go right, the team can deliver a great experience.
However, the overall service experience is unfortunately quite poor, reflected in a low score of 2.1. A staggering 184 negative comments out of 205 point to significant issues, particularly with delivery, excessive waiting times, and unhelpful managers. Many customers reported rude staff, including instances of being hung up on, leading to frustrating interactions.
Service
205
Reviews
9%
Satisfaction
184
negative
2
neutral
19
positive
Rating distribution
What people like
- Kind, helpful staff
- Fast, timely delivery
- Community care efforts
What people don't like
- Rude, unhelpful staff
- Long waits, no delivery
- Unanswered calls, hung up
Often praised
- staffthe staff is very nice
- servicethe service is good
- Ladies workingThe Ladies that were working were fantastic.
- MeganMegan was a sweetheart
- community carethey truly also care about their community
- customer serviceGreat customer service
- deliverydelivered in less than 30 minutes
- delivery guysdelivery guys are the best always on time
- experiencethis was my best experience.
- friendly employeenice friendly employee
Frequently criticized
- deliveryI placed an online order at 6 pm and it's now 8: 29 pm, and I'm still waiting for my delivery. When I called, I was put on hold for 30 minutes before they hung up on me.
- customer serviceThey said a pizza would be ready at 2: 40 PM, and it's now 5: 20 PM, and nothing has arrived. It's a disgrace that they don't know how to provide customer service. They should go to classes to get customers because I see things going downhill.
- managerAfter waiting on the phone for 15 minutes, we decided to drive back to take the food back and simply get a refund. Once we walked in, the manager, Joshua, came to speak with us and had an attitude about us returning the pizza after we explained to him the ordeal. He was very rude and short with his customers, which is unacceptable.
- orderMy experience at this Pizza Hut was extremely disappointing. I ordered a pizza, but my order was wrong and the pizza itself had nothing in it and was way overcooked. When I called the store, I spoke with Katherine, who identified herself as the manager.
- serviceI've had several conversations with different team members, but none have resulted in a resolution. This has been the absolute worst service I have ever endured through Pizza Hut, and I am still waiting to hear from them. Apparently, an email was sent on my behalf, but there has still been no resolution or response.
- waiting timeI am so disappointed that my delivery order never came. I have been waiting for more than two and a half hours, and I live only 5 minutes away. I decided to go to the store because when you call, they put you on hold and never answer.
- storeMy calls to the driver were blocked. The store has no direct number, and I was repeatedly transferred to a call center that kept sending me back to the store, where no one answered. I called three times, enduring 15 minutes of automated messages each time.
- delivery driverMy biggest issue with this Pizza Hut experience was the delivery service. I was informed that the delivery driver could not deliver my pizza to my door and I had to walk downstairs across my apartment garage to meet him outside to pick up my pizza. This completely defeats the purpose of ordering delivery.
- phoneMy experience at this restaurant was extremely negative due to the worst service ever. They don't even answer the phone, and I've never had a restaurant call me back. The service was so bad it overshadowed everything else.
- appthe app wouldn't work
While there are glimpses of truly excellent customer service, the overall experience with service here is unfortunately poor. Be prepared for potential issues with delivery, long waits, and unhelpful staff, making it a risky choice if service quality is a top priority for you.
Ambience (3.7 out of 10)
mentioned by 11% of the guests
On the brighter side, a few customers found some positives regarding the ambience. Out of 15 total observations, 4 highlighted convenient parking and a generally clean store, contributing to a pleasant experience for some. It seems that when things are good, they offer a decent atmosphere.
However, the majority of feedback paints a less favorable picture. With 10 negative remarks, many described a sketchy atmosphere and even negative energy within the store. Concerns about overall cleanliness, the facility area, and a bad location were frequently raised, leading to a poor score of 3.7 and a low customer satisfaction of 26.7%.
Ambience
15
Reviews
26%
Satisfaction
10
negative
1
neutral
4
positive
Rating distribution
What people like
- Ample parking
- Clean store
What people don't like
- Sketchy atmosphere
- Very dirty
- Bad location
Often praised
- atmosphereit's clean and the service is good
- clean storeClean store
- experiencePizza hut is always a great experience!
- parkinglots of parking
Frequently criticized
- atmosphereservice and atmosphere were both rated a 1 out of 5
- appearancesclothing and appearances
- cleanlinessThe place was very dirty
- facility areapay close attention around the facility area inside and outside
- garment clothinggarment clothing and appearances
- locationThe manager, Josh, is a very bad employee who does not know how to work. I do not recommend ordering from this place; it has a really bad location, bad food, and mean workers. 🚫🚫🚫
- negative energyI felt his negative energy from the moment we entered the store.
- storeWorst store in town, hands down
If ambience is important to you, this place might be a gamble. While some appreciate the parking and cleanliness, the overwhelming feedback points to a potentially unpleasant environment. You might want to manage your expectations or consider other options if a positive atmosphere is a priority.
Value (1.9 out of 10)
mentioned by 19% of the guests
Despite a generally excellent customer satisfaction rating of 9.1, the specific score for value sits at a poor 1.9. Out of 22 customer remarks, only a couple offered a positive spin on value, with one person appreciating great prices. This suggests that while the overall experience might be good, finding genuine value here seems to be a rare treat for most patrons.
However, the overwhelming sentiment regarding value is negative, with 20 critical remarks. Many customers felt hit by unexpected delivery fees and tips for takeout, or found the prices to be simply too high. There are also complaints about not honoring quoted price on the app or phone, and feeling like they paid for something they didn't get, leading to a sense of being ripped off.
Value
22
Reviews
9%
Satisfaction
20
negative
0
neutral
2
positive
Rating distribution
What people like
What people don't like
- Hidden extra charges
- Prices not honored
- Perceived high prices
Often praised
- money backgive me my money back
- pricesgreat prices
Frequently criticized
- tipwhy on earth would I give a tip for a take out order
- money backThe pizza tasted horrible, and I regret my order. I wish I could get my money back. I will never be ordering from you again.
- priceHe wanted to upcharge us and even after I explained that I had made an order thru the call center with Alvin. He said that it didn't matter what I was told over the phone, that he would not honor the price I was told over the phone.
- $49spent 49 dollars last night
- $50 dollar billMy experience at this restaurant was quite negative. First, they refused to accept my $50 dollar bill, which immediately ticked me off. I wasn't given a choice about receiving a $50 bill when I got cash, and I was picking up a pizza, not buying a soda.
- $7.99"rip-off". $7.99?!
- card chargedcharged my card was not only once but twice on a 46 dollar order
- delivery feewell I have to charge you for the delivery fee
- large billsyou're afraid it might be counterfeit?
- moneyDon’t waste your money people
If youre considering this spot, be aware that while the overall experience might be excellent, the value aspect is a significant concern. Many customers feel the prices are too high or that theyre hit with unexpected charges. Proceed with caution if budget is a primary factor for you.
How are the prices at Pizza Hut?
On average, you’ll spend around 36 per person – from 40 guests. That puts the restaurant in the $31–$40 category. For a Pizzeria, that’s mid-range, maybe slightly above.
While the average sits at 36, many diners actually spend less. A good number opt for meals in the $11–$30 range. However, theres also a notable group enjoying more premium options.
This pushes the overall average up. So, youll find a mix of price points here, not just one sweet spot.
Here’s a quick look at what guests spend per person, based on the latest 40 reviews.
How this Pizzeria’s value for money stacks up against similar spots in Las Vegas.
Considering it’s a Pizzeria in Las Vegas, and given the range of prices available, we think the 36 average feels fair. It seems like they offer options for different budgets, which is always a plus!
Customer Reviews: what people think about Pizza Hut
Price per Person
- $21–$30
Service Intent
- Delivery
Group Size
- Solo
Visit Type
- Delivery
Meal Type
- Dinner
1
Worst Pizza Experience Ever
I was tired after work and decided to order a large pizza. Unfortunately, I received the wrong order. To make matters worse, the pizza was cut into multiple tiny pieces, as if it had been crushed.
It was the worst and most disappointing pizza I had ever had.
- wrong order1
- pizza1
- disappointing pizza1
Service Intent
- Delivery
Visit Type
- Delivery
2
Disappointing Pizza Experience
My experience ordering pizza online from the Las Vegas location at 1840 E Charleston Blvd K6 was disappointing. After noticing the pizza was awful, a green condiment I didn't order and had never seen before was added, which further ruined the taste and my experience. We also ordered extra cheese, but the pizza looked pretty regular.
We are so disappointed at this store, and it's our only option for ordering online.
- extra cheese5
- pizza2
- green condiment1
- store2
Visit Type
- Dine-in
2
Unsatisfactory Service and Interaction
I wanted to share my experience from a recent visit. Unfortunately, the service we received was not satisfactory, and we were also unhappy with the way we were spoken to. I am bringing this to your attention so that these issues can be addressed moving forward.
- service2
- way we were spoken to2
Service Intent
- Delivery
Visit Type
- Delivery
Wait Time
- Long (31+ min.)
2
Terrible service, incorrect order
My experience at Pizza Hut was terrible. We waited over an hour and did not receive our correct order. I spoke with customer service, and they directed me to the main Pizza Hut line.
I spoke with Eric, who stated they were overwhelmed and could not send us our proper order. The service was not up to part, and there was definitely no reassurance or any solution other than a credit back to our card payment.
- waiting time1
- correct order1
- customer service2
Service Intent
- Quick Meal
Visit Type
- Takeout
2
Hair Found in Pizza - Will Not Order Again
My experience was disappointing. I ordered a pizza and chicken, but unfortunately, I found hair in the pizza. This is unacceptable and I will not be ordering from them again.
It's sad because I wanted to enjoy my meal. They need to wear caps and gloves when preparing food.
- chicken5
- hair in pizza1
- pizza1
- caps2
What Pizza Hut offers
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Service Options
- Onsite services
- No-contact delivery
- Takeout
- Delivery
Parking
- Free street parking
- Free parking lot
FAQs
What service options are available at Pizza Hut in Las Vegas?
At Pizza Hut in Huntridge, you have several convenient ways to enjoy your meal. You can opt for onsite services, no-contact delivery, or traditional takeout. For those who prefer, standard delivery is also available, making it easy to get your pizza fix wherever you are.
Does Pizza Hut in Huntridge offer accessible parking and entrance?
Yes, this Pizza Hut location in Huntridge ensures accessibility for all guests. You’ll find a wheelchair accessible entrance for easy access. Additionally, a dedicated wheelchair accessible parking lot is available, complementing the free street parking and general free parking lot provided for your convenience.
How does Pizza Hut perform overall according to customer feedback?
Pizza Hut receives an overall Restaurant Score of 2.5 out of 10, with a Customer Satisfaction of 13.7%. Customers frequently express concerns regarding Value (1.9) and Service (2.1), while Food (3.4) and Ambience (3.7) also show room for improvement.
What are the main issues customers experience with Pizza Hut's service?
Many customers report significant problems with service, including long waiting time for delivery, orders not arriving, and difficulties reaching the store by phone. Some also encountered unhelpful or rude manager interactions.
Are there common complaints about the food quality at Pizza Hut?
Yes, several customers have expressed dissatisfaction with food quality. Issues include pizzas arriving half backwards or overcooked, missing items like Parmesan cheese, and general complaints about poor food quality or incorrect orders like meatless wings.