Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
oChef » Pizza Hut – Las Vegas
Pizza Hut - Las Vegas
Photo from Pizza Hut
Pizza Hut at a glance
Las Vegas Lone Mountain
- 🍕 Pizzeria
$$
Price per Person $21–$30
mentioned by 14 of the guests
#179 out of 192 places to eat in Las Vegas
#22 Pizzeria out of 26 in Las Vegas
Poor
3.9 out of 10
Food
Service
Ambience
Value
362
Reviews
28.2%
Satisfaction
Often praised
- Detroit Pizza
- Friendly Service
- Clean Place
Frequently criticized
- Rude Service
- Inconsistent Food
- Poor Value
The restaurant, a popular pizzeria in Las Vegas’s Lone Mountain neighborhood, offers you a reliable spot for your pizza cravings. At Pizza Hut, you’ll find a range of service options designed for your convenience, whether you prefer to dine onsite, grab a takeout, or have your meal delivered right to your door.
This location ensures you can easily enjoy your favorite pizzas with flexible choices.
Overview: Introducting Pizza Hut
Pizza Hut offers a familiar experience, but customer feedback suggests a mixed bag. While some appreciate a clean place and specific menu items, others encounter issues that temper their overall visit.
Many find the service to be friendly and quick at times, yet concerns about rude customer service and long waiting time are also frequently raised by patrons.
Poor
3.9
out of 10
362
Reviews
28.2%
Satisfaction
250
negative
10
neutral
102
positive
Overall, Pizza Hut registers a 3.9 out of 10, indicating a generally poor experience for many. Customer satisfaction stands at a low 28.2%, reflecting this sentiment.
These figures are drawn from 362 customer observations, with 102 positive and 250 negative remarks. Looking closer, Ambience (5.2) is the highest-rated aspect, though still average.
Food (4.1) is a central topic, often discussed, but its score suggests room for improvement. Service (3.8) also falls into the lower range, while Value (2.9) appears to be a significant concern for patrons.
What people like
- Detroit Style Pizza
- Friendly, quick service
- Clean dining area
What people don't like
- Rude customer service
- Inconsistent food quality
- Poor value perception
If you’re considering Pizza Hut, be aware that experiences can vary. While some find specific pizzas and the occasional good price appealing, others report significant frustrations with service and overall quality.
With a recommendation score of 4, it suggests that while it might satisfy a craving, it’s not consistently delivering a positive experience. Approach with tempered expectations, especially regarding service and value.
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Verdict: Our expert take on Pizza Hut
Food (4.1 out of 10)
mentioned by 82% of the guests
When it comes to the food, it seems like a bit of a mixed bag, with a score of 4.1 which is average, and customer satisfaction sitting at a rather poor 29.9%. Based on 157 opinions, with 47 positive remarks against 106 negative ones, there's definitely room for improvement, but some folks still find things to love. Many customers rave about the delicious pizza, especially the stuff crust and Detroit Style Pizza, often arriving hot and fresh.
The chicken wings also get a shout-out for being tasty and well-liked. However, a significant number of experiences point to issues with cold or incorrect orders, poor food quality, and an unappetizing sauce taste, with some finding the crust doughy or dry.
Food
157
Reviews
29%
Satisfaction
106
negative
4
neutral
47
positive
Rating distribution
What people like
- Delicious pizza options
- Hot, fresh food
- Good wing choices
What people don't like
- Cold, wrong orders
- Poor food quality
- Bad sauce taste
Often praised
- pizzaThis meant I had to wait another 30 minutes for the driver to go back and return, which really sucks. Anyways, the pizza was good at least, just unlucky I guess.
- foodMy experience at this restaurant is consistently positive. I order from them all the time and am always impressed with the hot and great food. The service is also always quick and the staff are always friendly and courteous.
- wingsI've posted many times that this is a great store. The pizza is always hot and tasty, and by far the BEST WINGS EVER. The couple of times I've called the store, they were polite and helpful, as are the delivery drivers, always properly protected and very friendly.
- food qualityalways good - The food quality is consistently high
- pizzasLike pizza hut and their pizzas
- Detroit Style PizzaI really liked their Detroit Style Pizza
- Detroit style pizzaI prefer thicker pizza so I got the Detroit style pizza
- Hawaiian PizzaHawaiian Pizza
- PRETZELSPRETZELS Galore!
- Pan PizzasI still love their Pan Pizzas
Frequently criticized
- pizzaTo make matters worse, they forgot our soda, and someone else had to come back to deliver it. I felt like I paid for bad service and nasty pizza. The pizza sauce tasted nasty; it was late, so of course, it wasn't going to taste great because they were closing.
- wingsMy experience at this restaurant was extremely negative. Twice they have screwed up on the wings, and twice they refused to correct the order. When I asked to speak with the owner, he rudely informed me that it was 'none of my f.
- foodThe employees are rude! The food is never fresh; it always tastes like it's been sitting out for a while, and it makes me feel horribly sick after eating it. On one occasion, I ordered and received my order about 3 hours later, even though the store is right up the street from me.
- Detroit pizzaThe Detroit pizza was just gross. It arrived as a mess and had a weird smell. Overall, it was not good at all.
- pepperonithe pepperoni tastes like hot dogs vice pepperoni
- pizzasI picked up two pizzas and wings about a week ago. Upon getting home, we noticed that the pizzas were not cooked all the way through, with the dough still sticky near the middle. My wife refused to eat her pizza and only had a couple of wings before throwing the rest away.
- toppingsThe pizza itself was good. However, I was disappointed that several of the toppings were out of stock, including mushrooms, green peppers, olives, and tomatoes, among others.
- cheeseso little cheese on it you couldn't even taste it or see it
- crustsaying there had no more crust
- doughdough was still sticky near the middle
If youre craving a specific pizza style like Detroit or a good wing, you might find a winner, but be prepared for a gamble on consistency. Its a place where the food can be a hit or a miss, so manage your expectations.
Service (3.8 out of 10)
mentioned by 72% of the guests
Despite some challenges, a few customers have highlighted bright spots in the service, with 48 positive remarks out of 165 total. Some experienced genuinely friendly employees and great service, noting quick delivery and accommodating staff who were efficient and helpful. There were instances where managers stepped in to resolve issues, showing a commitment to customer satisfaction.
However, the overall picture for service is quite concerning, with a low score of 3.8 and customer satisfaction at a mere 29.1%. A significant 112 negative comments point to widespread issues like poor customer service, long waiting times, and communication breakdowns. Many encountered rude staff, incorrect orders, and frustrating refund processes, making for a consistently disappointing experience.
Service
165
Reviews
29%
Satisfaction
112
negative
5
neutral
48
positive
Rating distribution
What people like
- Friendly employees
- Fast service
- Accommodating staff
What people don't like
- Poor customer service
- Long wait times
- Order issues
Often praised
- serviceI order from them all the time and am always impressed with the hot and great food. The service is also always quick and the staff are always friendly and courteous. I have had no issues whatsoever.
- delivery driverDelivery driver was pleasant
- managerUpdate June 5, 2024: The manager, Ryan, called and apologized. He took the time to understand my frustration and helped me with my next order.
- orderI realize the employees were stressed with the order volume, but they handled it so well and were friendly while doing it. My order did not take any longer than it should have. I definitely recommend this location and am happy to give them 5 stars.
- staffI order from them all the time and am always impressed with the hot and great food. The service is also always quick and the staff are always friendly and courteous. I have had no issues whatsoever.
- employeesthe Employees at this location are good people
- great servicereceived great service consistently
- Great serviceGreat service again!
- Outstanding ProsecutionOutstanding Prosecution
- accommodatingextremely accommodating
Frequently criticized
- serviceI ordered buffalo wings, but when my boyfriend picked them up, the box wasn't opened for him to check. Upon getting home and opening the box, I discovered they were regular fried wings with no sauce. When I called back to address this issue, the staff member was incredibly rude, telling me I was wrong and a liar.
- customer serviceMy experience at this restaurant was marred by very rude customer service. The staff was not friendly, and when I attempted to redeem points, a lazy lady told me, “uhh you have to do it yourself.
- orderUnfortunately, we have only ever had a pizza arrive once after waiting two hours. There is always some reason as to why they never received our order or that it’s so busy. It gets old after 10 attempts.
- waiting timeMy experience at this restaurant was with their pizza. Although this time I was a little upset because I had placed an order 30 minutes prior to me showing up, and when I arrived my complete order wasn't ready. It was strange that the staff member helping me took part of my order, threw it in the oven for like 2 minutes, then packaged it and sent me on my way.
- driverDue to them not having a driver, they used DoorDash. The dasher MARKED my food delivered, but NO ONE ever came to my door with pizza. I tried calling the number that PIZZA HUT gave me to contact my driver and the phone number was to an ADULT HOTLINE located in Oklahoma.
- staffMy experience at this restaurant was marred by very rude customer service. The staff was not friendly, and when I attempted to redeem points, a lazy lady told me, “uhh you have to do it yourself. ” I recall the manager previously stating that I would need to walk in or call to redeem them as he couldn't add them to my account.
- deliveryordered online for delivery, and once the driver got here she said she forgot something
- delivery timefelt like the pizza sat a bit before being delivered
- managerThe manager, Noah, informed us that we should have known that they would be busy. Absolutely and completely unprofessional.
- managementYou can tell by the way the manager talked that he didn't care. Bad management, bad taste, and bad service.
If you're considering a visit, be prepared for a potentially frustrating service experience. While there are occasional positive interactions, the overwhelming feedback suggests significant inconsistencies and issues. You might want to temper your expectations or explore other options if service quality is a top priority for you.
Ambience (5.2 out of 10)
mentioned by 5% of the guests
When it comes to the vibe, some folks really appreciate the clean place and the fun atmosphere. With 2 positive remarks out of 5 total, it seems theres a good foundation. The overall score for ambience is an average 5.2, and while customer satisfaction is a mixed 40%, those who enjoy it find joy in the setting, loving the clean environment and having fun.
However, with 3 negative comments out of 5, theres definitely room for improvement. Some patrons feel the locations need work to be more reachable, which impacts the overall experience. The general atmosphere also received some low ratings, suggesting that while some find it fun, others believe the overall vibe needs significant attention to create a more consistently appealing environment.
Ambience
5
Reviews
40%
Satisfaction
3
negative
0
neutral
2
positive
Rating distribution
What people like
- Clean environment
- Fun vibe
What people don't like
- Inconvenient locations
- Poor atmosphere
Often praised
- clean placeMe encanta este lugar limpio
- funwe like to have some of their fun with our fun
Frequently criticized
- AtmosphereAtmosphere:2
- atmosphereAtmosphere:1
- locationsneed to work on the locations to make it more reachable
If youre looking for a clean and potentially fun spot, you might enjoy the vibe here, especially if location isnt a major hurdle for you. However, be aware that the overall atmosphere and accessibility could be hit or miss for some, so manage your expectations.
Value (2.9 out of 10)
mentioned by 21% of the guests
When it comes to value, a few customers have found some sweet spots, especially with specific promotions like a 10 deal or the Tuesday special on personal pan pizzas. There are also positive mentions of receiving a discount or credit when issues were handled well, bringing a good price into play for some. However, the overall sentiment for value is quite low, with a score of 2.9 and customer satisfaction at a mere 14.3%.
With 29 negative comments versus just 5 positive out of 35 total, many customers feel overcharged and describe experiences as a rip off. Issues often stem from unexpected delivery fee and taxes or problems with false advertise offers, leading to a general feeling of waste of money.
Value
35
Reviews
14%
Satisfaction
29
negative
1
neutral
5
positive
Rating distribution
What people like
- Good specific deals
- Issue resolution credit
- Tuesday special
What people don't like
- Hidden fees
- Misleading offers
- Poor overall value
Often praised
- 10 dealnumber one is this 10 deal
- Tuesday specialtake advantage of their Tuesday special: $2 personal pan pizzas
- creditWhen I received the order, the full melt was only a half melt. I called the store, and after escalating to a manager, they offered a $5 credit for the missing half, which was a great resolution. Today, I tried to order again and use the credit.
- discountMy wife went in to pick it up, and they had forgotten one of the toppings on her pizza. Without hesitation, they made up another one and gave us a discount on our order for the wait. Great service again!
- good pricebring that good price
Frequently criticized
- priceAfter paying $57, we were very disapointed
- store creditI am so mad because my kids had to go to bed hungry and the only solution from the store? Credit my account for a FUTURE order OR come and pick up the pizza myself. I did not receive the goods that I paid for so how can you tell me, here just take this credit on your account for when you're ready to order from us again?
- $10 any three toppingsIt offered a $10 any three toppings
- $10.99 minimum for deliverydispleased with the $10.99 minimum for delivery
- $15Was a waste of $15
- Parmesan and pepper packetsWas told they are one dollar.
- adjust the pricerefused to adjust the price
- advertise and displayadvertise and display $21.99
- box pizzacost of the box pizza was $21.99
- bundle of foodbundle of food then advertise $33 bucks
When it comes to value, this place is a bit of a gamble. While some find specific deals worthwhile, the overwhelming number of negative experiences suggests you might often feel overcharged. If you're considering ordering, proceed with caution and double-check all prices and fees before committing.
How are the prices at Pizza Hut?
You’re looking at roughly $24 per person – reported by 14 diners. That puts it in the $21–$30 category. For a Pizzeria, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at what people actually spend, we see a pretty wide mix! While the average is $24, there are quite a few folks spending less, and a handful going for more premium options. It’s not all clustered around the middle.
Here’s a quick look at what guests spend per person, based on the latest 14 reviews.
How this Pizzeria’s value for money stacks up against similar spots in Las Vegas.
We think the pricing here feels pretty fair for a Pizzeria, especially considering the variety of price points available. It seems like theres something for everyone, whether youre looking for a quick, affordable slice or a more indulgent meal.
Customer Reviews: what people think about Pizza Hut
Price per Person
- $21–$30
Service Intent
- Quick Meal
Visit Type
- Takeout
Meal Type
- Lunch
Wait Time
- Long (31+ min.)
2
Unacceptable Customer Service and Poor Food Quality
I ordered a pizza at 11 am for a 1: 30 pm pickup. Upon arrival, the staff informed me my order was canceled because it was over an hour old, despite my confirmation showing a 1: 30 pm pickup time. Instead of prioritizing my order, they waited 10 minutes before remaking it.
To add insult to injury, the pizza was pulled out early, resulting in undercooked dough. This experience, marked by a complete lack of customer service and ruined order, is why I won't be returning. It's baffling why restaurants collect contact information if they don't use it to communicate issues like order cancellations, which would have prevented this situation and reduced food waste.
- food waste6
- pizza2
- customer service1
- order1
Price per Person
- $11–$20
Service Intent
- Quick Meal
Visit Type
- Dine-in
9
Exceptional Service from Vanessa!
My experience at this restaurant was largely defined by the outstanding service provided by Vanessa. She offered great customer service, was very friendly, and incredibly fast with the food. Vanessa was also extremely accommodating, making our visit very pleasant.
I'm very happy she took care of us and will most likely return because of her.
- customer service10
- friendliness10
- speed with food10
Price per Person
- $11–$20
Service Intent
- Quick Meal
Visit Type
- Delivery
2
Undercooked Pizza, Not Worth the Price
I ordered a cheese pan pizza and it was undercooked. The dough was not cooked through, and it was like a laminate of aroma with no tomato and sandy cheese. I paid $27 for it plus a $5 tip.
Honestly, the pizzas from Walmart are better and cheaper. It was a disaster of a meal.
- Walmart pizzas8
- cheese pan pizza2
- dough1
- cheese2
Service Intent
- Delivery
Visit Type
- Delivery
Wait Time
- Long (31+ min.)
2
Terrible Service and Food Quality
My experience at the restaurant was very bad. The service was extremely slow, taking an hour and a half for delivery. Furthermore, the quality of the food was bad.
- service1
- quality2
Price per Person
- $1–$10
Service Intent
- Delivery
Visit Type
- Takeout
Meal Type
- Dinner
Wait Time
- Short (6–15 min.)
9
Efficient Operation Despite Chaos
I visited today to take advantage of their Tuesday special: $2 personal pan pizzas. I knew it would likely be chaotic when I arrived to pick up my order. I was VERY pleased to see how efficient this location is operated.
I realize the employees were stressed with the order volume, but they handled it so well and were friendly while doing it. My order did not take any longer than it should have. I definitely recommend this location and am happy to give them 5 stars.
- Tuesday special9
- personal pan pizzas9
- order volume6
What Pizza Hut offers
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Service Options
- Onsite services
- No-contact delivery
- Takeout
- Delivery
Parking
- Free street parking
- Free parking lot
FAQs
What parking options are available when you visit Pizza Hut in Las Vegas?
When you plan your visit to Pizza Hut in the Lone Mountain neighborhood, you’ll find convenient parking solutions. The location offers both free street parking and a free parking lot, ensuring you can easily find a spot for your vehicle without hassle.
Does Pizza Hut in Las Vegas offer accessibility features for all guests?
Yes, this Pizza Hut location is designed with accessibility in mind to ensure a comfortable experience for everyone. You will find a wheelchair accessible entrance and a dedicated wheelchair accessible parking lot, making your visit smooth and accommodating.
How does Pizza Hut generally rate with customers?
Pizza Hut has an overall score of 3.9 out of 10, with customer satisfaction at 28.2%. While **Ambience** (5.2) is average, **Food** (4.1), **Service** (3.8), and **Value** (2.9) scores indicate areas needing attention.
What do customers like about Pizza Hut's food?
Many customers appreciate the pizza generally, with specific positive mentions for **Detroit Style Pizza** and **Pan Pizzas**. Some also enjoy the **wings** and find the **food quality** to be consistently high.
What are common complaints regarding service and value at Pizza Hut?
Customers frequently report **rude customer service**, **long waiting time** for orders, and issues with **delivery**. Concerns about **price** and problems with **store credit** or specific deals also arise.