Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Pho Than Brothers – Seattle
Pho Than Brothers - Seattle
Photo from Pho Than Brothers
Pho Than Brothers at a glance
Seattle Fremont
- 🍜 Vietnamese Restaurant
$$
Price per Person $11–$20
mentioned by 21 of the guests
#805 out of 858 places to eat in Seattle
#18 Vietnamese Restaurant out of 19 in Seattle
Average
4.9 out of 10
Food
Service
Ambience
Value
263
Reviews
41.4%
Satisfaction
Often praised
- Delicious Pho
- Great Value
- Efficient Service
Frequently criticized
- Hygiene Concerns
- Poor Service
- Value Issues
The restaurant Pho Than Brothers, a beloved Vietnamese Restaurant in Seattle’s vibrant Fremont neighborhood, offers you a truly authentic and casual dining experience. You’ll find a welcoming spot perfect for a quick bite or a relaxed meal, whether you’re stopping by for lunch or dinner.
With its focus on healthy and vegetarian options, it’s a great choice for you if you’re looking for flavorful and wholesome Vietnamese cuisine.
Overview: Introducting Pho Than Brothers
Pho Than Brothers offers a straightforward dining experience, with many patrons consistently praising the hearty good pho and generous portions. The setting is often described as clean, featuring an open kitchen, though some guests have noted concerns about the overall atmosphere and hygiene practices.
Service can be quite efficient, with staff frequently characterized as friendly and helpful. However, there are also instances of inconsistent or slow service, which have occasionally led to frustration among diners.
Average
4.9
out of 10
263
Reviews
41.4%
Satisfaction
135
negative
19
neutral
109
positive
Pho Than Brothers holds a Restaurant Score of 4.9 out of 10, placing it in the average category. This assessment is drawn from 263 customer observations, comprising 109 positive remarks and 135 negative ones.
The Food (5.8) stands out as a clear strength, frequently lauded for its quality and authentic flavors. However, the Customer Satisfaction registers at 41.4% , indicating a mixed reception among its patrons.
While Value (4.9) is generally considered fair, Service (3.7) and Ambience (3.1) present as areas needing attention, suggesting that the overall experience can be quite variable.
What people like
- Delicious, authentic pho
- Great value, generous portions
- Efficient, friendly service
What people don't like
- Hygiene and cleanliness concerns
- Inconsistent, poor service
- Value discrepancies
Pho Than Brothers provides a focused pho experience that can be quite rewarding, particularly if your priority is a substantial bowl of pho at a reasonable price. However, it’s wise to anticipate potential inconsistencies in service and a dining environment that might not always meet expectations.
With a Recommendation Score of 5 , it’s a place to consider if you’re specifically craving pho and are prepared for its potential drawbacks. While not ideal for a special occasion, it could serve well for a quick, budget-friendly meal.
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Verdict: Our expert take on Pho Than Brothers
Food (5.8 out of 10)
mentioned by 86% of the guests
It seems the food here offers a bit of a mixed bag, with a 5.8 score indicating its pretty average overall. Out of 144 total opinions, 74 were positive, often praising the delicious and authentic pho, generous portion sizes, and tasty broth. Many also enjoyed the complimentary cream puffs and other unique touches.
However, 55 negative opinions suggest theres room for improvement, reflected in a 51.4% customer satisfaction. Some found the broth inconsistent or bland, while others noted issues with noodles or missing fixings like basil and lime. There were also concerns about the meat quality and availability.
Food
144
Reviews
51%
Satisfaction
55
negative
15
neutral
74
positive
Rating distribution
What people like
- Delicious, authentic pho
- Generous portions
- Complimentary cream puffs
What people don't like
- Inconsistent broth quality
- Missing pho fixings
- Meat quality issues
Often praised
- phoMy experience was centered around enjoying a bowl of hearty good pho, which was perfect for a chilly Seattle day. The toppings were notably fresh and plentiful, and the portions were great for the price.
- foodShe later came back with a plate of perfectly ripe watermelon slices as a gesture for the hot weather. It was a delightful experience, the food and service was great!
- PhoThis place was a good choice on having that again.
- brothDid not disappoint! We had great Pho with a delicious broth, and an astounding iced coffee. 👍🏽
- portionsthe portions are great for the price
- meatThe meat is very tender since they sliced them so thin.
- portion sizeThe food was very authentic and very delicious. A word to the wise: you’d probably be set if you just order a small portion for yourself, as the medium size was much bigger than I expected.
- cream puffsI loved the cream puffs at the beginning
- soupThe soup wasn’t too salty
- Small bowlSmall bowl should be enough for 1 person.
Frequently criticized
- brothThe broth was dark like they put soy sauce in it
- cream puffsNo cream puffs so don't expect those
- phoI am so sad to see Pho Than Brothers like this. It used to be my favorite restaurant, but now you pay $20 for the worst service and pho you can get. The guy behind the counter didn't take my order for 20 minutes.
- drinksmany drinks we tried to order weren't available
- PhoThe worst Pho I've had in Seattle
- Pho Than Brothersthis is just not the Pho Than Brothers it used to be
- basilThere were no basil
- bean sproutsNo bean sprouts were provided
- beefbeef tasted gamey and felt thick and chewy
- beef brothbeef broth was dark and not hot enough
If you're looking for a quick bite and crave some potentially delicious pho with generous portions, it might be worth a try. However, be prepared for a somewhat inconsistent experience, as the quality of the broth and accompaniments can vary.
Service (3.7 out of 10)
mentioned by 56% of the guests
When it comes to service, theres a bit of a mixed bag, though leaning heavily towards the challenging side. Some customers have genuinely appreciated the incredible service speed and found the staff to be friendly and efficient, making for a pleasant dining experience. With 23 positive sentiments, its clear that some visits offer a smooth and enjoyable interaction.
However, the overall sentiment paints a different picture, reflected in a poor score of just 3.7 and a low customer satisfaction of 30.7%. Based on 75 total opinions, with 50 being negative, many encountered rude personnel and uncomfortable staff behavior, including feeling pressure to tip. Issues like poor customer service and long waiting time were frequently mentioned, indicating significant room for improvement.
Service
75
Reviews
30%
Satisfaction
50
negative
2
neutral
23
positive
Rating distribution
What people like
- Fast service
- Friendly staff
- Efficient dining
What people don't like
- Rude staff
- Tipping pressure
- Long waits
Often praised
- serviceThe vegetable mix in the pho tasted like a frozen vegetable blend. While the price was decent and the service relatively quick, the overall food quality was a letdown. I haven't tried other pho options yet, but this was a significant disappointment compared to other nearby pho restaurants.
- staffstaff are friendly and helpful
- ServiceWhat impressed me the most was the service. It was just one lady running the whole kitchen and dining room, and she was absolutely on top of everything. She managed everything seamlessly, ensuring a great dining experience.
- diningfamily alwats enjoy our dining here
- dining experiencemost efficient dining experience I’ve ever had
- driveMy family always enjoys our dining here. Even though we live on the other side of I-5, it's worth the drive.
- folksfolks are friendly
- man workinghe was friendly
- old ladythe old lady in there was super sweet
- ordersOn a Monday night, one man was running the whole shop, but the orders came pretty quick. The pho was great as per usual, and the prices are cheap.
Frequently criticized
- serviceI am so sad to see Pho Than Brothers like this. It used to be my favorite restaurant, but now you pay $20 for the worst service and pho you can get. The guy behind the counter didn't take my order for 20 minutes.
- staffhe became more agitated and started pointing outside
- orderHad to walk to the counter to ask for order
- staff memberthe man did not say anything anf just doing his own thing
- EnglishHe couldn't speak English but he was so angry
- Guy behind the counterGuy behind the counter didn't take my order for 20 mins
- allow a groupthen allowed a group of white women in
- behaviorbecause of his behavior
- card readertheir card reader, at least at the time, was out of order.
- cashiercashier started waiving at me aggressively
If you prioritize speed and dont mind a gamble on staff demeanor, you might find the service acceptable. However, with frequent reports of rude staff and uncomfortable tipping pressure, its a place where service could easily disappoint.
Ambience (3.1 out of 10)
mentioned by 26% of the guests
Stepping into this spot, a few folks appreciated the open kitchen and noted there were plenty of seats, making it suitable for various group sizes. Some even found the location to be clean and the overall place pleasant, especially for a warm meal on a cold day. These positive observations, however, are quite limited, accounting for only 5 out of 28 comments.
Unfortunately, the overall vibe here is a different story, with a poor score of just 3.1 and customer satisfaction plummeting to a poor 17.9%. A staggering 21 comments highlight serious concerns, painting a picture of a filthy place with terrible COVID protocols and a complete disregard for social distancing. Many found the atmosphere lacking, citing issues like unsanitized condiments, menu items, and tables, along with general hygiene problems and messy tables.
Ambience
28
Reviews
17%
Satisfaction
21
negative
2
neutral
5
positive
Rating distribution
What people like
- Open kitchen
- Plenty of seats
What people don't like
- Poor hygiene
- Lack of social distancing
- Messy tables
Often praised
- cleanplace is always clean
- locationlocation is clean
- open kitchenI like their open kitchen which allows customers to see what they are working on.
- placeIt's a pleasant place, although it's a bit small for large groups. A good place for Vietnamese food, with hot dishes suitable for cold days.
- seatsthe place looks small but there's plenty of seats, good for both group and for individual.
Frequently criticized
- atmospherethe service and atmosphere received a 1
- condimentsTables were not spaced or marked off for social distancing, and customers were told to sit wherever they liked. All condiments on the tables were preset. When paying, I observed that condiments my husband had used and touched were reset without sanitizing them.
- Atmosphereit was empty inside when we walked in
- COVID protocolsTerrible COVID protocols
- CrowdedTry to visit when there's not a lot of people.
- bathroomwife had to use the bathroom but unfortunately was locked inside
- blue glovesThey use blue gloves to clean, money, and serve food....NO GOOD
- door lockstruggle with the door lock
- filthy placeAvoid this filthy place like the plague
- food safety ratingshould have taken the "Okay" food safety rating seriously
Given the overwhelmingly negative feedback on the atmosphere, this might not be the place for you if cleanliness and safety protocols are high on your list. While there are some positives like an open kitchen and ample seating, the numerous hygiene and social distancing concerns are significant dealbreakers. You might want to visit when it's less crowded to avoid some of the issues.
Value (4.9 out of 10)
mentioned by 23% of the guests
When it comes to value, many customers found the prices to be quite appealing, often described as cheap, reasonable, or even awesome price. With 7 positive comments, it seems that for some, the portions were great for the price, making it well worth the price. Despite a score of 4.9, which is considered average, theres a definite upside for those seeking affordability.
However, the value proposition isnt universally praised, with customer satisfaction at a mixed 43.8%. Out of 16 total customer remarks, 9 expressed concerns, noting that prices have raised as well or felt more expensive than expected. Issues like needing cash and unexpected parking costs also added to the perceived expense, making some question if it was truly worth it given the overall charge.
Value
16
Reviews
43%
Satisfaction
9
negative
0
neutral
7
positive
Rating distribution
What people like
- Reasonable prices
- Generous portions
- Good value
What people don't like
- Prices increased
- Parking costs
- Cash only
Often praised
- priceMy experience was centered around enjoying a bowl of hearty good pho, which was perfect for a chilly Seattle day. The toppings were notably fresh and plentiful, and the portions were great for the price. It's important to note that this place primarily specializes in pho, and they do not offer other dishes like vermicelli bowls or rice plates.
- pricesthe prices were very cheap
Frequently criticized
- pricePrice was not accurately reflected on the menu
- cashyou'll need cash
- chargeHowever, I encountered an issue with an extra noodle I ordered. I was charged for it, but it seemed like both portions were the same size, and I didn't receive the distinct extra portion I paid for. This made the portion size feel inconsistent with the charge.
- more expensiveOn a positive note, the Pho was great and the sizes were large. However, this location is more expensive than the one in U-district.
- parkingI did not enjoy it, and half went to waste. It cost $17, plus there was nowhere free to park nearby just to pick up.
- pricesPrices raised as well
- worth itNot worth it
If you're looking for potentially cheap prices and generous portions, this spot might hit the mark. However, be prepared for potentially higher prices than expected, and remember to bring cash as parking might also add to your total cost.
How are the prices at Pho Than Brothers?
You’re looking at roughly 17 per person – reported by 21 diners. That puts it in the $11–$20 category. For a Vietnamese Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most guests find themselves in this sweet spot, with a few opting for slightly higher-priced dishes.
Here’s a quick look at what guests spend per person, based on the latest 21 reviews.
Comparing the value for money at this Vietnamese Restaurant against similar spots in Seattle.
Overall, we think the pricing feels quite fair for a Vietnamese Restaurant. It offers good value for a mid-range experience, making it a solid choice for a delicious meal without breaking the bank.
Customer Reviews: what people think about Pho Than Brothers
Visit Type
- Casual Outing
Group Type
- Couple
Group Size
- Couple
Service Type
- Dine-in
Meal Type
- Lunch
Noise Level
- Quiet
1
Rude staff, unclear policy, no explanation
My experience at this restaurant was extremely negative due to the rude personnel and unclear policy. I arrived at 3: 30 PM on a Saturday, and the signs outside clearly indicated they were open, as did Google Maps, which stated they were open until 8 PM that day. Despite this, the cashier aggressively waved me away, saying “not open go home.
” There were still three or four tables occupied by patrons, so I attempted to ask what was happening. However, the staff only continued to wave their hands at me, which was very strange. I left without receiving any explanation for why I was turned away when the establishment appeared to be open.
- personnel1
- policy1
- cashier1
Visit Type
- Quick Meal
Service Type
- Dine-in
1
Unwelcoming Service, No Food Available
My experience at this restaurant was quite negative. Upon entering, the staff member did not greet me and seemed preoccupied. When I attempted to order, I was abruptly told (yelled at) to sit down, and informed that everything was unavailable.
This made for a very unwelcoming and frustrating visit.
- staff member1
- ordering1
- everything is off1
Visit Type
- Casual Outing
Group Size
- Solo
Service Type
- Dine-in
Meal Type
- Lunch
Noise Level
- Quiet
1
Bizarre Service Experience
I had a very bizarre experience at this restaurant. On a Saturday at 12: 30 PM, the restaurant was nearly empty, with only two other diners and a child doing homework. When I asked where to sit, a man began gesticulating wildly between tables, the counter, and his head.
I tried to clarify if I could sit anywhere, but he became more agitated and pointed outside. After some time, I interpreted this as him wanting me to leave. I never got to try any of the food and left extremely confused.
- atmosphere6
- service1
- staff1
Visit Type
- Food Exploration
Service Type
- Dine-in
9
Great Pho and Service!
My experience at this restaurant was very positive. I enjoyed the pho, which was delicious, and the service was excellent. I was initially concerned by some negative reviews I had seen, but they did not seem to be true based on my visit.
I would definitely return.
- pho9
- service9
Visit Type
- Casual Outing
Group Type
- Friends
Group Size
- Large Group
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
1
Racist Service and Unacceptable Behavior
My experience at this restaurant was deeply disturbing. The service was racist. The owner kicked out a man simply for asking for an extra lime.
Later, he refused service to a black family, claiming the store was closed, only to then allow a group of white women in afterward. While the food was rated a 4, the service and atmosphere received a 1, indicating a severely negative experience in these areas.
- food8
- racist1
- kicked out a man1
- refused service1
What Pho Than Brothers offers
Crowd
- Family-friendly
- Groups
- College students
Payments
- Credit cards
- Debit cards
Children
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Healthy options
- Coffee
- Vegetarian options
- Quick bite
Dining options
- Dinner
- Seating
- Lunch
- Table service
Service Options
- No-contact delivery
- Takeout
- Delivery
- Dine-in
Parking
- Free street parking
Atmosphere
- Casual
FAQs
What kind of dining experience can you expect at Pho Than Brothers in Fremont?
At Pho Than Brothers in Seattle’s Fremont neighborhood, you can expect a casual and family-friendly dining experience. It’s good for kids, offering high chairs, and provides comfortable seating for both lunch and dinner with table service.
Does Pho Than Brothers offer healthy and vegetarian options, and how can you get your food?
Yes, Pho Than Brothers provides healthy and vegetarian options, making it a great choice for diverse dietary needs. You have several convenient service options, including no-contact delivery, standard delivery, takeout, and dine-in.
What is the overall customer sentiment for Pho Than Brothers?
Pho Than Brothers has a Restaurant Score of 4.9 and Customer Satisfaction of 41.4% , indicating a mixed reception. While Food (5.8) is highly rated, Service (3.7) and Ambience (3.1) are areas for improvement.
What do customers appreciate most about Pho Than Brothers?
Many customers praise the delicious and authentic pho, noting the fresh toppings and tender meat. The generous portions and affordable prices also contribute to a sense of good value.
What are the main concerns customers have about Pho Than Brothers?
Diners have expressed concerns regarding hygiene and cleanliness, particularly with condiment handling and general atmosphere. There are also reports of inconsistent service and issues with payment methods or pricing accuracy.