Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
oChef » Papa Murphy’s – Seattle
Papa Murphy's - Seattle
Photo from Papa Murphy’s
Papa Murphy's at a glance
Seattle Crown Hill
- 🍕 Pizzeria
$$
Price per Person $11–$20
mentioned by 51 of the guests
#812 out of 858 places to eat in Seattle
#37 Pizzeria out of 43 in Seattle
Average
4.8 out of 10
Food
Service
Ambience
Value
241
Reviews
39.8%
Satisfaction
Often praised
- Pizza quality
- Friendly staff
- Online convenience
Frequently criticized
- Order errors
- Poor service
- Value concerns
The restaurant Papa Murphy’s, a popular Pizzeria in Seattle’s vibrant Crown Hill neighborhood, offers you a unique take ‘n’ bake experience. You’ll find a casual and quiet atmosphere perfect for picking up your custom-made pizza.
Whether you’re planning dinner, lunch, or even dessert, this spot on Holman Rd NW provides convenient counter service and a variety of options to suit your needs, including excellent vegan and vegetarian choices.
Overview: Introducting Papa Murphy's
Papa Murphy’s offers a unique take-and-bake pizza experience, where the quality of the pizza itself often receives positive remarks. Many appreciate the convenience of ordering online and the potential for a well-prepared meal at home.
However, the overall experience can be a mixed bag. While some staff members like Samantha are praised for their kindness and efficiency, others report issues with customer service and frequent mistakes in orders, leading to frustrating waiting times .
Average
4.8
out of 10
241
Reviews
39.8%
Satisfaction
130
negative
15
neutral
96
positive
Looking at the numbers, Papa Murphy’s holds a 4.8 Restaurant Score, placing it squarely in the average range. However, customer sentiment tells a slightly different story, with 39.8% Customer Satisfaction, which falls into the poor category.
This divergence suggests that while the core offering might be acceptable, the overall experience often leaves customers wanting more. Based on 241 customer opinions, with 96 positive and 130 negative remarks, the Food (5) generally performs adequately, often cited for its quality.
Service (4.6) also hovers in the average zone, though it’s a frequent point of discussion. Ambience (6) is noted as average, while Value (4.4) is perceived as just below average, indicating some concerns about pricing.
What people like
- Excellent pizza quality
- Friendly, efficient staff
- Convenient online ordering
What people don't like
- Frequent order errors
- Inconsistent service quality
- Value for money concerns
With a 5.1 Recommendation Score, Papa Murphy’s presents a mixed proposition. If you value the ability to customize and bake your pizza at home, and are willing to overlook potential service hiccups, it could be a suitable choice for a casual meal.
However, be prepared for possible inconsistencies in order accuracy and service. While the core product can be good, the overall experience might not always meet expectations, making it a place to approach with tempered expectations rather than a guaranteed satisfying visit.
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Verdict: Our expert take on Papa Murphy's
Food (5 out of 10)
mentioned by 77% of the guests
When it comes to the food, it seems like a bit of a mixed bag, with a score of 5 (average) and customer satisfaction sitting at 40.4% (mixed). Out of 89 total comments, there were 36 positive remarks and 44 negative ones. Many folks rave about the pizza quality, especially the thin crust pizzas and the availability of non-dairy cheese options, often finding the food quality to be excellent and the taste amazing.
However, there are some clear areas for improvement. Several customers expressed disappointment with the quality of the food, particularly issues with the dough being dry or flat, and the amount of toppings being sparse. Sparse cheese and inconsistent preparation also came up as recurring concerns, suggesting that while the highs are high, the lows can be quite frustrating.
Food
89
Reviews
40%
Satisfaction
44
negative
9
neutral
36
positive
Rating distribution
What people like
- Excellent pizza quality
- Great thin crusts
- Non-dairy cheese options
What people don't like
- Sparse, inconsistent toppings
- Dry, flat dough
- Inconsistent food quality
Often praised
- pizzaThe person named Samantha was very good and knew exactly what she was doing. She did a great job from taking my order to preparing my pizza and wrapping it well so I could get it home on the bus. The service was outstanding, and the food was prepared perfectly.
- foodfood receiving top marks
- pizzaspizzas are always excellent quality and taste AMAZING
- Chicken, bacon artichoke and CowboysThey have the best thin crust pizzas. Chicken, bacon artichoke and Cowboys are our favs. The service is always there when I arrive.
- Cowboy PizzaMy favorites are the Cowboy Pizza
- FoodFood:5
- Garden veggie pizzait's fantastic with extra cheese
- Hawaiian Pizzaand the Hawaiian Pizza
- Violife cheeseLove they use Violife cheese
- add your own toppingsYou can always add your own toppings too
Frequently criticized
- pizzaFirst off, I arrived to pick up my pizza and was advised they did not make it because they didn’t think I would be picking up, even though it was before closing hours. The quality of the food was horrible; the dough did not rise, the pizza was dry and flat, and the same goes for the calzone. If this store simply didn’t think they could prepare an uncooked pizza in 30 minutes, they should have told me they weren’t taking orders.
- pepperonimissed the pepperoni on my pepperoni pizza
- pizzasHowever, my experience over the last two orders, and especially tonight's, has been disappointing. The pizzas were so haphazardly put together; for instance, a quarter of tonight's pizza only had mozzarella and nothing else. This shoddy quality makes me question why I should pay for it, and I'm considering returning to places like Red Baron.
- red sauceIf you order online, it won't be ready when you get there, and they likely made mistakes. I had 2 visits in a row where they forgot the red sauce, and then a week later they made my order with the wrong crust. All 3 times there was only 1 employee frantically making pizzas.
- Fritos outlaw pizzaThe Cheese on Fritos outlaw pizza was old and and stank.
- Mediterranean ingredientswith the chicken Mediterranean ingredients
- Murphy's comboleft off half the ingredients off my Murphy's combo
- Tuesday specialThis used to be my Tuesday go-to meal, but the Holman Rd store seems understaffed lately, so don't bother getting the Tuesday special. If you order in-store, you'll have to wait because they're backed up with online orders.
- amount of pepperoniHalf the usual amount of pepperoni
- amount of toppingsI was very unhappy with the amount of toppings on our jack o lantern pizza. There were not even 20 pepperonis on our pizza, when the advertisement showed more than 30 visible.
The food here seems to be a gamble; when its good, its really good, especially if you love thin crust or need non-dairy options. But be prepared for potential inconsistencies in quality and toppings, which might leave you feeling a bit short-changed.
Service (4.6 out of 10)
mentioned by 88% of the guests
When it comes to service, there are definitely some bright spots! Many customers appreciated the 4.6 score for service, highlighting instances of genuine compassion and kindness from the staff. With 47 positive remarks among 125 total, shout-outs often went to friendly staff members who showed great effort and even went beyond expectations, making for a positive experience.
However, the overall customer satisfaction sits at a 37.6%, indicating significant room for improvement. A larger number of 75 negative comments point to issues like bad attitude from some employees, slow service, and frequent problems with order accuracy. Many felt the team was often understaffed, leading to long waits and frustration.
Service
125
Reviews
37%
Satisfaction
75
negative
3
neutral
47
positive
Rating distribution
What people like
- Friendly staff
- Compassionate service
- Efficient check-out
What people don't like
- Rude staff attitude
- Slow service
- Order inaccuracy
Often praised
- serviceSamantha is a very good person knows what she is doing and does a great job
- peoplethe people are friendly and accommodating
- staffThe staff was polite and helpful
- Servicethe way they showed me Grace
- kindnessacknowledge how kind they were to me
- DerrickThis young man was working the location on his own, handling everything from phone orders to walk-ins, and taking and making orders all by himself. All while being kind and courteous under pressure. Kudos to you young man, you deserve a raise!
- Manager MickeyThe Manager Mickey is amazing.
- check outAlthough the restaurant was busy, my experience was positive. The staff were quick to help check me out and get me on my way. I appreciated their efficiency even during a busy period.
- compassionThey showed compassion
- convenience of ordering onlineloved the convenience of ordering online
Frequently criticized
- customer servicetried calling customer service and messaging, but nothing was coming back
- orderGave me part of someone else’s order and their receipt
- staffliterally had 1 adult and 3 kids that were prbly working after school its sad
- refundthey only refunded part of it
- mistakesIf you order in-store, you'll have to wait because they're backed up with online orders. If you order online, it won't be ready when you get there, and they likely made mistakes. I had 2 visits in a row where they forgot the red sauce, and then a week later they made my order with the wrong crust.
- online orderAll the while, the store was bombarded with phone calls, about 15 walk-ins, and the online order machine going overtime. I got my customized gourmet veggie and got home to discover I had made the online order to a different location. ***Public Service Announcement*** I beg for people to go back to the service industry.
- phone serviceThe website states that the restaurant is open until 8: 00 PM. However, on two separate occasions at 7: 25 PM, my calls were not answered, making it impossible to place an order. While I have enjoyed the food on previous visits, this lack of phone availability is frustrating.
- serviceExtremely unprofessional
- waiting timetakes over 30 minutes to get the pizza
- Holman road storewill not be doing business at the Holman road store ever again
So, what's the verdict on service? While you might encounter some truly kind and efficient individuals, be prepared for a mixed bag. The high number of complaints about slow service and order issues means it could be a gamble, especially during busy times.
Ambience (6 out of 10)
mentioned by 19% of the guests
When it comes to the vibe, many customers found the location to be easy to access, with the atmosphere often receiving top marks. The public area was noted for being clean, even if a bit sparse, which some felt worked well during busy times. Based on 8 positive remarks, the overall sentiment is quite good, contributing to an average score of 6 for ambience.
However, its not all sunshine and roses. Some folks werent thrilled about the drive from Capital Hill , and a few found the music to be uncomfortably loud. These 4 negative comments out of 15 total contribute to a mixed customer satisfaction of 53.3%, suggesting there's definitely room for improvement in certain areas.
Ambience
15
Reviews
53%
Satisfaction
4
negative
3
neutral
8
positive
Rating distribution
What people like
- Easy location
- Great atmosphere
- Clean public area
What people don't like
- Loud music
- Inconvenient location
Often praised
- atmosphereatmosphere receiving top marks
- AtmosphereAtmosphere:5
- locationEasy location
- public areaThe staff was also very polite and helpful. The public area was clean, though it seemed a little sparse with a large empty area and only one small bench. However, this likely works well when the place gets busy and might help discourage unwanted loitering.
Frequently criticized
- drive from Capital HillJust wish I didn't have to drive from Capital Hill
- health inspectionThe staff is rude and disrespectful. Be aware before getting food from here, that they failed their health inspection. They had 3 major violations and were deemed unsatisfactory.
- major violationsHad 3 major violations
- musicBlasting music while we wait, To a point that it was uncomfortable.
If youre looking for an easy-to-find spot with a generally pleasant vibe, youll likely be happy. Just be aware that the music might be a bit loud for some, and consider your travel time if you're coming from further out.
Value (4.4 out of 10)
mentioned by 16% of the guests
When it comes to value, some customers really appreciate the fair price and online rates offered, noting that the food quality just doesn’t get better for the price and that prices are good. With 5 positive remarks out of 12 total, theres a definite upside here. The overall score for value is an average 4.4, suggesting some good deals can be found.
However, the value proposition isnt always clear-cut. With 7 negative comments, some feel they pay full price and not get the food I wanted, or are charged for stuffed crust unexpectedly. Others find the normal prices to be obscene, especially when considering the quality.
Customer satisfaction sits at a mixed 41.7%, indicating that while some find good deals, others are left feeling the cost isn't justified.
Value
12
Reviews
41%
Satisfaction
7
negative
0
neutral
5
positive
Rating distribution
What people like
- Good prices
- Online rates available
- Great food value
What people don't like
- High normal prices
- Unexpected extra charges
- Poor value for money
Often praised
- priceWe get a pizza about once a week, and every time, the pizza is terrific. The people are friendly and accommodating, and the price is right. It's a reliable choice for a great pizza experience.
- online ratesKudos to the young girl working the register; she got it together, and I really appreciated her effort. I ended up ordering the pizza as a walk-in, but was still able to get the online rates. Then it took over 30 minutes to get the pizza because they ran out of large-size dough.
- pricesprices r good.
- salesenough sales to lower that price by a solid $10
Frequently criticized
- $40.0040 dollar cheese pizza delivered via Uber Eats for 40.00
- charged for stuffed crustcharged us for stuffed crust
- full pricepay full price and not get the food I wanted
- normal pricesconsider lowering your normal prices a bit
- priceWhy pay $ for something so shoddy?
- pricesThe prices on most days are obscene
- veggies on your pizzacharge way too much to out some veggies on your pizza
If youre savvy about finding deals and online rates, you might snag some great value here. However, be wary of full price items or extra charges, as many customers feel the cost isnt always justified. It's a bit of a gamble, so choose wisely!
How are the prices at Papa Murphy's?
You’re looking at roughly 17 per person – reported by 51 diners. That puts it in the $11–$20 category. For a Pizzeria, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at what people usually spend, most diners find themselves in the $11–$20 bracket, right where the average sits. Theres a good mix of slightly cheaper options and a few that go a bit higher, but its definitely not a place for super premium splurges.
Here’s a quick look at what guests spend per person, based on the latest 51 reviews.
How this Pizzeria’s value for money stacks up against similar spots in Seattle.
Considering its a Pizzeria in Seattle, we think the pricing feels pretty fair. It hits that sweet spot for a good meal without breaking the bank, offering solid value for what youd expect from a quality pizza spot.
Customer Reviews: what people think about Papa Murphy's
Visit Type
- Food Exploration
Service Type
- Dine-in
9
Great Non-Dairy Cheese Options!
I was pleasantly surprised to find a place that offers non-dairy cheese options. The pizza was just as good as making it at home myself. It's hard to find places that cater to dairy intolerance, and I love that they use Violife cheese.
The service, atmosphere, and food all received a perfect score of 5.
- non-dairy cheese options9
- pizza9
- Violife cheese9
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
8
Quick and Efficient Service
Although the restaurant was busy, my experience was positive. The staff were quick to help check me out and get me on my way. I appreciated their efficiency even during a busy period.
- check out9
- get me on my way9
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Short (6–15 min.)
9
Quick and Delicious Pizza Despite Staff Shortage
In spite of being extremely shorthanded that day (a manager in the back room and only one server), my pizza came to me quickly and was exactly what I wanted. The service was surprisingly efficient given the circumstances, and the food was excellent.
- pizza10
- service9
- food9
Price per Person
- $1–$10
Visit Type
- Regular Visit
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
9
Consistent Quality and Service
As regular and frequent customers at the Holman Road location in Seattle, we appreciate the consistency of quality and service.
- quality9
- service9
Visit Type
- Delivery
Service Type
- Takeout
9
Excellent Service and Pizza!
My experience at the restaurant was excellent. The person named Samantha was very good and knew exactly what she was doing. She did a great job from taking my order to preparing my pizza and wrapping it well so I could get it home on the bus.
The service was outstanding, and the food was prepared perfectly.
- service10
- pizza9
What Papa Murphy's offers
Crowd
- Family-friendly
Payments
- Credit cards
- Debit cards
- Checks
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Dinner
Offerings
- Vegan options
- Vegetarian options
Dining options
- Dinner
- Dessert
- Lunch
- Counter service
Service Options
- No-contact delivery
- Onsite services
- Takeout
- Curbside pickup
- Delivery
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
- Quiet
FAQs
What dining and dietary options are available at Papa Murphy's in Seattle?
At Papa Murphy’s, you can enjoy a casual and quiet atmosphere for your meal. They offer a variety of dining options including lunch, dinner, and dessert, all available via counter service. You’ll also find excellent vegan and vegetarian options, plus a dedicated kids’ menu, making it a great choice for families looking for good food.
How convenient are the service, parking, and accessibility at Papa Murphy's on Holman Rd NW?
Papa Murphy’s provides highly convenient service options, including no-contact delivery, curbside pickup, and takeout, alongside onsite services and standard delivery. You’ll appreciate the free street parking and a free parking lot, usually with plenty of space. The location also features a wheelchair-accessible entrance and parking lot for your ease.
How does Papa Murphy's generally perform according to customer reviews?
Papa Murphy’s has an average Restaurant Score of **4.8**, with **Food** scoring 5, **Ambience** 6, **Service** 4.6, and **Value** 4.4. However, Customer Satisfaction is lower at **39.8%**.
What do customers appreciate most about Papa Murphy's?
Many customers praise the quality of the pizza itself and the convenience of ordering online . Positive interactions with staff are also frequently mentioned.
What are the main issues customers encounter at Papa Murphy's?
Common complaints include mistakes in orders, inconsistent service quality, and concerns regarding value for money. Some have also reported waiting time issues.