Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
oChef » Papa Johns – Las Vegas
Papa Johns - Las Vegas
Photo from Papa Johns
Papa Johns at a glance
Las Vegas Charleston Heights
- 🍕 Pizzeria
$$
Price per Person $21–$30
mentioned by 32 of the guests
#180 out of 192 places to eat in Las Vegas
#21 Pizzeria out of 26 in Las Vegas
Poor
3.9 out of 10
Food
Service
Ambience
Value
330
Reviews
29.1%
Satisfaction
Often praised
- Good pizza
- Helpful employees
- Easy access
Frequently criticized
- Slow service
- Dirty premises
- Poor pricing
The restaurant Papa Johns, a popular Pizzeria in Las Vegas’s Charleston Heights neighborhood, is your go-to spot for delicious late-night food. When you visit Papa Johns Pizza, you’ll find a casual atmosphere perfect for grabbing a quick bite, whether you’re dining in or taking your meal to go.
This location ensures you can satisfy your pizza cravings whenever they strike.
Overview: Introducting Papa Johns
Papa Johns offers a mixed experience, where the core product often hits the mark, with many appreciating the quality of their pizza. While some customers have encountered amazing service from dedicated staff members, others report significant inconsistencies.
It appears that when things go smoothly, it’s a pleasant experience, but there are notable areas for improvement. Despite some positive remarks about the conveniently located stores and occasional good value specials, issues like cleanliness and operational hiccups can detract from the overall visit.
It’s a place where you might find a satisfying meal, but it’s worth managing expectations regarding consistency across all aspects of your order.
Poor
3.9
out of 10
330
Reviews
29.1%
Satisfaction
218
negative
16
neutral
96
positive
The overall impression of Papa Johns currently sits at a 3.9 out of 10, indicating a need for significant improvement. Customer satisfaction is also quite low at 29.1%, suggesting that a large portion of patrons leave feeling underwhelmed.
This divergence between the potential for good food and the actual customer experience is quite stark, based on 330 customer observations. Looking closer, Food (4.3) receives the highest marks, suggesting the pizza itself is often a strong point.
However, Ambience (4.0), Service (3.6), and especially Value (3.3) drag the overall score down. With 96 positive remarks against 218 negative ones, it’s clear that while some aspects are appreciated, many customers encounter significant frustrations.
What people like
- Consistent pizza quality
- Friendly staff interactions
- Convenient store location
What people don't like
- Inconsistent service
- Cleanliness concerns
- Questionable value
Given a Recommendation Score of 3.8, Papa Johns presents a bit of a gamble. If you’re primarily seeking a quick pizza and are prepared for potential inconsistencies in service or store environment, you might find what you’re looking for.
The food itself often receives praise, which is a definite plus. However, for those who prioritize consistent service, a clean environment, and clear value for money, you might want to approach with caution or consider other options.
It’s a place that could satisfy a craving, but it might also leave you wishing for a smoother experience.
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Verdict: Our expert take on Papa Johns
Food (4.3 out of 10)
mentioned by 77% of the guests
When it comes to the food, there are definite highlights, with many customers praising the pizza, the Papa Johns cheese dipping sauce, and the satisfying crust and overall flavor. While the food earns an average score of 4.3 based on 41 positive remarks, customer satisfaction is a rather poor 33.1%, indicating a very mixed experience overall. However, a significant number of the 74 negative comments point to serious issues like raw dough, hair in food, soggy undercooked pizza, and even concerns about food poisoning.
' These experiences highlight a concerning lack of consistency and quality control in the kitchen.
Food
124
Reviews
33%
Satisfaction
74
negative
9
neutral
41
positive
Rating distribution
What people like
- Great pizza
- Delicious dipping sauce
- Satisfying crust
What people don't like
- Raw, undercooked food
- Hair in food
- Food poisoning
Often praised
- pizzaHe hands it over with a smile! My pizza tonight is perfect, like always. Thank you!
- foodshe not only did she remake my food
- pizzaspizzas were hot and ready
- Chinese foodtasty Chinese food
- Papa John'sPapa John’s used to be so good
- Papa John's cheese dipping saucelove that Papa John's cheese dipping sauce!! 😋
- bread sticksmedium cheese pizza and bread sticks which were so delicious
- brownieThe brownie was good
- cheesethe cheese was nicely melted
- cheese sticksand cheese sticks here
Frequently criticized
- pizzaI strongly advise checking your pizza before you leave, as mine had very little sauce and toppings. Some of my pizza slices were just bread. It was upsetting that someone sliced it that way to actually sell.
- pizzasI’ve been ordering from this location for years. I had two bad pizzas and called the location to express my concerns. The woman on the phone was VERY rude.
- foodhow awful the food was
- pizza dillapizza dilla was just crust and butter
- toppingsOverkill on the toppings it’s small pizza
- FoodFood:1
- Papa BitesThis is the fourth time we've received a pizza with raw dough, even when we specifically requested it to be well done. To make matters worse, this time they completely forgot an entire order of Papa Bites. When I called, the manager immediately knew which item was missing before I even explained.
- bad foodI called 8 times over 1 hour and 38 minutes, but the customer service could not help and kept transferring me to the restaurant, where no one answered. It seems like only one person is working there, which might explain why I received the wrong pizza and bad food with too much garlic and salt. The store location, the restaurant itself, and the person who answered the phone were all terrible and unhelpful.
- black olivesThe black olives were dumped on two slices
- boneless wingsboneless wings. Got delivery 1 hr later it was cold
If youre lucky, you might get a great pizza and delicious dipping sauce. However, be prepared for potential inconsistencies, as many have faced issues with undercooked food or worse. Its a gamble, so proceed with caution.
Service (3.6 out of 10)
mentioned by 90% of the guests
When it comes to service, there are definitely some bright spots! Many customers appreciated the 48 positive remarks about the team being friendly, the service speed, and timely pick-ups. You'll often find staff making you feel welcome, ensuring your order is ready on time, and providing quick, smooth service, sometimes even going above and beyond.
However, the service here is a bit of a mixed bag, with a score of just 3.6 and customer satisfaction at a low 26.5%. With 127 negative remarks out of 181 total, issues like long waiting times, incorrect orders, and rude staff are frequently mentioned. It seems delivery problems and staff attitude can sometimes lead to a frustrating experience.
Service
181
Reviews
26%
Satisfaction
127
negative
6
neutral
48
positive
Rating distribution
What people like
- Friendly staff
- Quick service
- Timely pick-up
What people don't like
- Slow service
- Incorrect orders
- Rude staff
Often praised
- serviceThe Charleston store had to call this store to advise how to do the 'pick your faves' (mix and match) promotion, and they still couldn't get it right. The night prior, we had great service. However, the next night, when ordering, we found out the staff was filling in due to short staffing.
- staffOrdering was a bit slow; it took longer than expected for staff to take my order, which was a slight inconvenience, especially if you're in a hurry. That said, the team was courteous, and once the food was in hand, the wait felt worth it. All in all, a satisfying slice from a reliable chain.
- customer serviceFantastic customer service!
- employeesThe employees here are awesome!
- managerthe manager that was on today October 23rd 2023 was absolutely amazing
- Derrick JonesThe young man Derrick Jones was there by himself
- Great jobGreat job Derrick Jones keep up the good work
- amazing serviceamazing service provided by Kayla
- chatting with peopleI observed all the different sizes of pizza boxes and other items available. I saw what I wanted, ordered, and chatted with the people there while my pizza was being cooked. Things just went too smooth and quick.
- customersThe staff were amazing and the food was great. They do get busy sometimes, but they always make it up to their customers.
Frequently criticized
- waiting timeMy experience at Papa John's located at 450 S Buffalo Dr Ste 101, Las Vegas, NV 89145 was extremely negative. I ordered a pizza and after driving there and waiting 25 minutes, I was informed my order was voided because the single employee was closing early to clean. He offered a free pizza for the inconvenience.
- customer serviceSo once again I am attempting to order pizzas for my employees, and after telling them I’m looking to order plus get the 2 pizzas I was promised, I was put on hold and I’ve been waiting now to speak to someone for 30 minutes! The guy picked up after 15 minutes to say I didn’t forget about you, and put me back on hold before I had a chance to respond.
- deliverydelivery usually I get a soggy undercooked pizza
- serviceWhen we tried to call for assistance, they never answered
- orderMy experience at Papa John's located at 450 S Buffalo Dr Ste 101, Las Vegas, NV 89145 was extremely negative. I ordered a pizza and after driving there and waiting 25 minutes, I was informed my order was voided because the single employee was closing early to clean. He offered a free pizza for the inconvenience.
- delivery timeI called to place an order for my employees, and the store manager, Derek, left me on hold for 40 minutes. The first time I ordered, I was told it would take 30 minutes, which was perfect for my employees' lunch break, but it ended up taking over 2 hours. They offered two free pizzas for the inconvenience.
- staffstaff was filling in because of short staff
- employeeThe employee was less than helpful
- employeesemployees are incredibly high while working
- managementmanagement needs to manage these people better
If you're looking for a quick pick-up and catch them on a good day, you might experience some friendly and efficient service. However, be prepared for potential delays, order mix-ups, or less-than-stellar interactions, as these issues are quite common.
Ambience (4 out of 10)
mentioned by 12% of the guests
When it comes to the vibe, some folks found a few things to appreciate. There were 4 positive comments highlighting the location as conveniently located and praising the store cleanliness. A few even mentioned the space felt comfortable and open, suggesting a pleasant environment for those quick visits.
However, the overall ambience is a mixed bag, leaning negative, reflected in an average score of 4 and a rather poor customer satisfaction of 30.8%. Out of 13 total observations, 8 brought up significant issues. Many complained about loud music and a dirty store, with alarming mentions of flies and hair, even raising health code concerns.
The store location also received negative feedback.
Ambience
13
Reviews
30%
Satisfaction
8
negative
1
neutral
4
positive
Rating distribution
What people like
- Convenient location
- Clean store
What people don't like
- Loud music
- Poor cleanliness
- Health code concerns
Often praised
- locationI love this location, it’s clean
- conveniently locatedThis is a takeaway-only joint, typical for many chain pizza places. However, it offers good value for the price and is very conveniently located.
- store cleanlinessClean store
Frequently criticized
- storesaid they’re closed
- fliesUpon entering, the music was so loud that I couldn't even hear what the staff were saying. To make matters worse, the store was incredibly dirty with a lot of flies inside. The wait time for our order was also excessively long, as it was taking so long to make the order.
- hairHair is everywhere on they head no hair nets AT ALL
- health code concernsHealth code concerns as well
- musicmusic are so loud
- restaurantterrible store location restaurant
- store locationterrible store location
If youre just popping in for a quick takeaway and prioritize a conveniently located spot, you might find it adequate. However, be prepared for potential issues like loud music and significant cleanliness concerns, including flies and hair', which could make for a less-than-pleasant experience.
Value (3.3 out of 10)
mentioned by 15% of the guests
When it comes to value, a few patrons have found some bright spots. There are positive remarks about specials on carryout and finding good value for the price, with some even happily noting they werent charged for their "pizza. " These positive sentiments, however, only account for 3 out of 12 total customer remarks.
However, the overall picture for value isnt quite as rosy, with a low score of 3.3 and customer satisfaction sitting at a mere 25%. Many feel the price is too high, citing orders over $50, no discount offers, and unexpected condiment charges. Several experiences mention payment problems and feeling it's a waste of time and money, reflecting the sentiment in 9 negative remarks.
Value
12
Reviews
25%
Satisfaction
9
negative
0
neutral
3
positive
Rating distribution
What people like
- Great carryout specials
- Good value for price
What people don't like
- High prices
- Extra condiment charges
- Payment issues
Often praised
- good valueit's good for the price
- pizzaI will not be charged for the pizza
- specials on carryoutexcellent specials on carryout keep me coming back
Frequently criticized
- condiment chargesThe new General Manager, who started on 5/30/14, was rude to the point of insult. The pizza was bad, and to make matters worse, they now charge extra for any type of condiment, including red peppers. I would not recommend wasting your time here, as there are plenty of better places in the area.
- discountNo offer for discount
- money deductionThe money was deducted from my account.
- over $50over $50!!!
- paymentplease don’t pay with a debit card. They charged me 50 bucks twice
- price$15 w/ delivery very pricey
- refund policyRefund policy is not worth it
- time and gasA waste of my time and gas
- time and moneyWaste of time and money
If youre looking for great value, this might not be your best bet, as many customers found the prices too high and felt it wasnt worth their time or money. While some specials exist, the overall sentiment suggests you might end up feeling overcharged.
How are the prices at Papa Johns?
On average, you’ll spend around $22 per person – from 32 guests. That puts the restaurant in the $21–$30 category. For a Pizzeria in Las Vegas, that’s comfortably mid-range, perhaps a touch above.
Whats cool is that while the average sits here, many guests actually spend less, often in the $11–$20 range. This tells us theres a good spread of options, from more budget-friendly bites to some slightly more premium choices.
Here’s a quick look at what guests spend per person, based on the latest 32 reviews.
How this Pizzeria stacks up against similar spots in Las Vegas.
Overall, we think the pricing feels pretty fair for a Pizzeria in Las Vegas, especially with the variety of price points available. It seems like you can find something delicious no matter your budget.
Customer Reviews: what people think about Papa Johns
Visit Type
- Quick Meal
Group Type
- Solo Dinner
Group Size
- Solo
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Moderate (16–30 min.)
1
Worst Employees, Shame for Papa John's
Today, October 31st, I experienced the worst store employees at this Papa John's. It's a shame that the two workers on duty tonight were a pair of cowards who hit a man very badly who only asked them for an order. It's a shame for Papa John's to hire employees who get furious just for receiving a lot of orders.
If someone from Papa John's reviews the video footage from this store between 8: 30 pm and 9: 30 pm, they will see that what I'm speaking about is true. It's a shame for this store what happened tonight. I hope justice is made, especially if the owner of this store is aware of this incident.
- store employees1
- workers1
- furious employees1
Price per Person
- $21–$30
Visit Type
- Delivery
Service Type
- Takeout
Wait Time
- Immediate (0–5 min.)
Noise Level
- Quiet
8
Comfortable and Open Papa John's Experience
I initially thought I had ordered from a closer Papa John's, but it was assigned to a farther location. Upon arriving at the closer location, I found the front door locked before their supposed closing time. Checking my email, I discovered Papa John's had indeed assigned my order to a more distant branch.
This farther location was open, and I entered to wait. Within a minute, a staff member approached me. I explained I had ordered via phone, provided my name, and they located my pizzas.
The pizzas were served hot, and I took them home. Despite being further away, this location was comfortable and open.
- pizzas9
- staff member9
- location8
Visit Type
- Delivery
Service Type
- Delivery
Wait Time
- Long (31+ min.)
1
Worst Pizza Experience Ever
SAVE YOURSELF THE TROUBLE! My experience was terrible. The delivery was late, and the pizza arrived cold and incorrect.
Given the abundance of pizza options available, I cannot fathom why anyone would choose this place. The employees seemed incredibly high while working, leading to an inability to process a simple order. This was the worst pizza experience I've ever had.
Papa John's should seriously consider closing this location, especially considering the recent reviews. This place and its unprofessional employees are simply not worth it.
- delivery1
- pizza1
- employees1
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Long (31+ min.)
2
Incorrect Wing Count, Unresponsive Service
My experience at the restaurant was disappointing due to an issue with my order and poor customer service. I ordered two orders of 6 pieces of wings, but each box only contained 5 pieces. When I tried to call the store to resolve this, they never picked up the phone.
- wing count2
- phone pickup1
Price per Person
- $11–$20
Visit Type
- Delivery
Service Type
- Takeout
Meal Type
- Dinner
2
App Issues and Unhelpful Staff
I recently ordered from this restaurant using their new app for carry-out. This was due to a previous issue with my last order. I specifically requested no sauce on my thin crust pizza.
Upon arriving at the store, an employee told me I had "screwed up again" and hadn't specified no sauce. I believe their new app is causing issues as I clearly selected 'none' for the sauce from the dropdown menu. I have attached screenshots of my order as proof.
The employee was unhelpful and seemed indifferent, offering a refund rather than investigating the issue. This is not the first time my order has been incorrect, but it is the first time I've called back. The manager insisted the mistake was on my end, despite my careful ordering process.
I've also attached a picture of the order confirmation email, which shows no mention of sauce on my thin crust. I wish the employee had just taken my word for it. I will never order from here again.
- thin crust6
- no sauce2
- new app2
- employee1
What Papa Johns offers
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Popular for
- Dinner
- Lunch
Offerings
- Late-night food
- Quick bite
Dining options
- Dinner
- Lunch
- Dessert
Service Options
- No-contact delivery
- Takeout
- Delivery
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
FAQs
Is Papa Johns in Charleston Heights, Las Vegas, accessible for everyone?
Yes, this Pizzeria ensures accessibility with a wheelchair accessible entrance and a dedicated wheelchair accessible parking lot, making it convenient for all visitors.
What service options are available at Papa Johns for your convenience?
You can enjoy your meal with various service options including no-contact delivery, traditional delivery, and takeout, perfect for a quick bite or late-night food.
How does Papa Johns rate overall?
Papa Johns currently holds an overall score of **3.9** out of 10, with customer satisfaction at **29.1%**. While **Food** (4.3) is its strongest area, **Ambience** (4.0), **Service** (3.6), and **Value** (3.3) scores indicate significant room for improvement.
What do customers generally like about Papa Johns?
Customers frequently praise the quality of the pizza itself, often finding it satisfying. Positive experiences with individual staff members, described as friendly and providing ‘amazing service,’ are also highlighted, alongside the convenience of store locations.
What are the main issues customers encounter at Papa Johns?
Common complaints include inconsistent service, with reports of long waiting times and unhelpful staff. Cleanliness issues, such as ‘flies’ and ‘dirty’ stores, are also noted. Additionally, some customers express concerns about value, citing ‘condiment charges’ and high prices.