Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
oChef » Panda Express – Seattle
Panda Express - Seattle
Photo from Panda Express
Panda Express at a glance
Seattle Delridge
- 🥡 Chinese Restaurant
$$
Price per Person $11–$20
mentioned by 16 of the guests
#782 out of 858 places to eat in Seattle
#47 Chinese Restaurant out of 53 in Seattle
Average
5.4 out of 10
Food
Service
Ambience
Value
81
Reviews
45.7%
Satisfaction
Often praised
- Budget-friendly meals
- Efficient staff
- Popular dishes
Frequently criticized
- Uneven food quality
- Small portions
- Order fulfillment issues
The restaurant Panda Express brings a taste of Chinese cuisine to Seattle’s vibrant Delridge neighborhood. If you’re looking for a casual spot to enjoy a quick bite, this is a great choice.
You’ll find a welcoming atmosphere perfect for a relaxed meal, whether you’re dining in or grabbing takeout. It’s a convenient option for lunch or dinner, offering a straightforward and satisfying experience.
Overview: Introducting Panda Express
Panda Express offers a quick and generally friendly experience, with many appreciating the efficient service and overall value. It’s a place where you can often find a meal that’s reasonably priced and served with a smile, making it a convenient stop for many.
However, some visits can be a mixed bag, particularly concerning the actual food quality, which occasionally falls short. There are also instances where the atmosphere feels quite crowded, impacting the dining experience and leading to some frustration.
Average
5.4
out of 10
81
Reviews
45.7%
Satisfaction
38
negative
6
neutral
37
positive
The overall impression of Panda Express registers an average Restaurant Score of 5.4 out of 10, with Customer Satisfaction sitting at a mixed 45.7%. This indicates a somewhat divided opinion among patrons, reflecting a nearly even split between 37 positive and 38 negative comments out of 81 total observations.
Digging deeper, Value stands out with a solid (7.5), suggesting many find the pricing fair. Service (5.9) and Ambience (5.8) hover around average.
However, the Food score (4.6) indicates a primary area for improvement, often described as inconsistent.
What people like
- Reasonable meal value
- Friendly, quick service
- Some fresh food
What people don't like
- Inconsistent food quality
- Small portion sizes
- Online order chaos
Panda Express presents itself as a convenient option, particularly if you prioritize value and quick service. With a Recommendation Score of 5.8, it suggests a visit can be worthwhile for a straightforward meal, especially when you’re in a hurry.
However, be prepared for potential inconsistencies in food quality and portion sizes. It might be a good choice for a casual, no-frills meal, but temper expectations regarding culinary excellence or a consistently smooth experience.
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Verdict: Our expert take on Panda Express
Food (4.6 out of 10)
mentioned by 84% of the guests
Alright, let's talk food! The overall score for the grub here is an average 4.6, with customer satisfaction sitting at a rather poor 36.4%. Out of 33 opinions, 12 folks really enjoyed the fresh food, especially the orange chicken, chow mein, and black pepper steak, appreciating the new food varieties available.
However, 19 other comments point to some significant issues. Many felt the portions were too small, and some found the taste and flavors bland or dry. There were also concerns about inconsistent quality, with mentions of raw chicken and even a hair in the food.
Food
33
Reviews
36%
Satisfaction
19
negative
2
neutral
12
positive
Rating distribution
What people like
- Fresh food
- Orange chicken
- More varieties
What people don't like
- Small portions
- Bland flavors
- Inconsistent quality
Often praised
- foodIt was obviously very busy tonight for the grand opening, so there was a lot of confusion. The employees were all very friendly, though, and the food was fresh.
- Everything elseEverything else is great too
- black pepper steakMy favorite dish is the black pepper steak
- chow meinthe chow mein tasted better than usual. It's great.
- eating riceMakes eating rice more easier
- food varietiesReally happy that we have more food varieties at Westwood
- orange chickenCan’t beat the orange chicken!
Frequently criticized
- chow meinChow mein was not tasty at all. Dry.
- portion sizestotally getting shafted on my portion sizes while I see the employees LOADING UP the online orders
- Honey Sesame containerHoney Sesame container was half full of green beans. Not much chicken.
- chickenNot much chicken.
- chicken and string beansamount of chicken I got in my “chicken and” string beans
- explosive diarrheathe explosive diarrhea was definitely not worth it
- flavorsBlander flavors.
- foodBlander flavors. Chow mein was not tasty at all. Dry.
- fried rice40-minute wait on fried rice
- hair in foodfound a hair in my food
If you're craving classic orange chicken or black pepper steak, you might find something to like. But be prepared for potentially small portions and inconsistent quality, which could make your visit a bit of a gamble.
Service (5.9 out of 10)
mentioned by 79% of the guests
When it comes to service, this spot definitely has its shining moments! Many guests raved about the fast and speedy service and the friendly staff, with specific shout-outs to individuals like Sophia and AiLun. With 21 positive remarks out of 40 total, its clear that when things go right, the customer service truly impresses, often leaving folks with a smile.
However, the experience isnt always smooth sailing, reflected in an average 5.9 score and mixed 52.5% customer satisfaction. A significant concern, highlighted by 17 negative comments, revolves around frustratingly long waiting times for online orders, often due to confusion and a lack of organization, especially during peak hours.
Service
40
Reviews
52%
Satisfaction
17
negative
2
neutral
21
positive
Rating distribution
What people like
- Friendly, kind staff
- Fast, speedy service
- Great customer service
What people don't like
- Long waiting times
- Online order issues
- Poor organization
Often praised
- servicethe service and food never disappoint
- employeesAdditionally, I found an unusually large piece of chicken that I chose not to eat because it appeared, tasted, and felt raw. On a positive note, the service was great with nice employees.
- AiLunAiLun is fabulous and very kind
- Chef SaulChef Saul is an amazing cook
- SophiaSophia was great
- customer servicecustomer service like this your business will go far
- fast and speedy serviceproviding us fast and speedy service
- folksthe folks very friendly and helpful
- food serviceMy experience at this restaurant was overwhelmingly positive. I love your food service and the overall quality of the food. The reviewer highly recommends having spoons available, as it makes eating rice much easier.
- lineFast moving line
Frequently criticized
- Englishservers understand English... these folks ... not so much
- confusionThe store just opened, so I have high hopes. It was obviously very busy tonight for the grand opening, so there was a lot of confusion. The employees were all very friendly, though, and the food was fresh.
- customer serviceTERRIBLE CUSTOMER SERVICE
- front lineYou need more than two people on your front line during peak hours
- kitchenVery small kitchen that struggles to keep up with the volume
- online ordering systemit is positively your online ordering system that is causing this chaos
- online ordersTERRIBLE ONLINE ORDERS NOT BEING FILLED
- ordermy order was 45 minutes behind
- organizationget them organized
- passiveness of employeesI also observed a kitchen staff member coughing excessively, raising concerns about hygiene, especially when they were handling the food. The passiveness of every single employee was disgruntling, and I felt like my time was being wasted. I left before my order was ready due to these issues and cannot comment on the food quality.
If you're looking for quick, friendly service, you might hit the jackpot, especially if you dine in. But be prepared for potential headaches with online orders and long waits, which could make your visit less enjoyable.
Ambience (5.8 out of 10)
mentioned by 21% of the guests
Looking at the ambience, theres a small positive note! One of the 4 comments mentioned the atmosphere, with a specific rating of 5. While the overall score for this aspect is an average 5.8, and customer satisfaction is a rather poor 25%, it suggests theres some potential. Its a bit of a mixed bag, but the vibe isnt entirely overlooked.
However, its not all sunshine and roses. One of the 4 comments pointed out a significant issue: the restaurant was extremely crowded' during its grand opening. This clearly impacted the experience, suggesting that managing capacity, especially during peak times, could use some attention to improve the overall comfort for guests.
Ambience
4
Reviews
25%
Satisfaction
1
negative
2
neutral
1
positive
Rating distribution
What people like
What people don't like
- Extremely crowded
Often praised
- atmosphereAtmosphere:5
Frequently criticized
- crowdedDuring the grand opening, the restaurant was extremely crowded. However, I placed my order online and received my food even before the estimated ready time.
Overall, the ambience is a bit of a gamble. While theres a hint of a decent atmosphere, the significant issue of it being extremely crowded during busy times is a real concern. If youre sensitive to crowds, you might want to pick your visiting hours carefully, or you could be disappointed.
Value (7.5 out of 10)
mentioned by 16% of the guests
When it comes to value, things are looking pretty good, with a solid score of 7.5 and customer satisfaction at a respectable 75%. Many folks appreciate the deals, especially when they receive coupons, making meals feel quite reasonably priced. Out of 4 customer opinions, 3 highlighted these positive aspects, like getting 4 meals for around $11.00. However, not everyone is thrilled, as one customer out of 4 felt genuinely robbed by the portion sizes.
Theres a concern that prices are creeping up while portions shrink, leading to a feeling of enshitification. ' This suggests that while some deals are great, consistency in value might be an issue.
Value
4
Reviews
75%
Satisfaction
1
negative
0
neutral
3
positive
Rating distribution
What people like
- Coupons available
- Reasonably priced
- Great meal deals
What people don't like
- Smaller portions
- Higher prices
Often praised
- 4 meals for around $11.004 meals for around $11.00
- couponsThey sent me coupons
- reasonably pricedits pretty reasonably priced too
Frequently criticized
- pricesHowever, the amount of chicken I received in my “chicken and” string beans left me feeling genuinely robbed, and all my excitement is gone. It's a shame that Panda Express has adopted the "enshitification" strategy, which has led to the downfall of so many restaurants: smaller portions, higher prices, and blander taste. What a pity.
If you catch them with a good coupon or a special deal, youll likely find the value here to be quite good. Just be mindful that some customers have experienced smaller portions for their money, which could be a dealbreaker if youre expecting a hearty meal.
How are the prices at Panda Express?
You’re looking at roughly 17 per person – reported by 16 diners. That puts it in the $11–$20 category. For a Chinese Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most guests, 13 of them, spent within this $11–$20 bracket, with a few venturing into the $21–$30 range.
Here’s a quick look at what guests spend per person, based on the latest 16 reviews.
How this restaurant’s value stacks up against similar spots in Seattle.
Overall, for a Chinese restaurant in Seattle, we think the pricing feels quite fair. Its a solid mid-range option that wont break the bank for a good meal.
Customer Reviews: what people think about Panda Express
Price per Person
- $11–$20
Visit Type
- Regular Visit
Service Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Immediate (0–5 min.)
10
Fresh, Delicious Food and Friendly Staff
My experience at this Panda Express was fantastic! The food is consistently fresh and delicious. I was particularly impressed by the kind and friendly employees.
Chef Saul is an amazing cook, and AiLun is fabulous and very kind. Everything they prepare tastes so good. My favorite dish is the black pepper steak.
I visit almost every day because the service and food never disappoint.
- food10
- employees10
- Chef Saul10
Price per Person
- $21–$30
Visit Type
- Tourist Experience
Group Type
- Couple
Group Size
- Couple
Service Type
- Dine-in
7
Food Good, Service Challenging
My experience at this restaurant was a mixed bag. While the food was quite good, scoring a 4 out of 5, the service was a significant challenge. The servers did not seem to understand English well, which made communication difficult.
Despite this, they did smile, which was a small positive note. The atmosphere was rated a 3, suggesting it was neither particularly striking nor off-putting. Overall, the food quality was the highlight, but the language barrier with the staff impacted the overall experience.
- food8
- smile7
- atmosphere6
- service2
- English2
Visit Type
- Casual Outing
Group Type
- Family
Group Size
- Couple
Service Type
- Dine-in
Wait Time
- Short (6–15 min.)
9
Excellent Service and Experience!
My experience at the restaurant was wonderful. Our server, Dylan M, provided fast and speedy service, which my daughter and I greatly appreciated. With customer service like this, your business will surely go far.
- fast and speedy service10
- customer service10
Visit Type
- Quick Meal
Meal Type
- Dinner
2
Popular dishes unavailable early
My experience at the restaurant was disappointing as many of the popular options, including chow mein and orange chicken, were unavailable even at 7: 30 PM on a Tuesday.
- popular options2
- chow mein2
- orange chicken2
Price per Person
- $11–$20
Visit Type
- Delivery
Service Type
- Takeout
Meal Type
- Dinner
Wait Time
- Long (31+ min.)
1
Terrible Online Order Experience
My experience at this restaurant was terrible due to online orders not being filled. I waited so long that I eventually had to cancel my order. It was frustrating to see people walking in being served while my online order was neglected.
The customer service was terrible, and I would not recommend going here unless you want to endure a long wait and a backache.
- online orders1
- waiting time1
- customer service1
What Panda Express offers
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Quick bite
Dining options
- Dinner
- Lunch
- Catering
Service Options
- Dine-in
- Takeout
Atmosphere
- Casual
FAQs
Is Panda Express in Seattle's Delridge neighborhood accessible for everyone?
Yes, Panda Express in Delridge is designed with accessibility in mind. You’ll find a wheelchair accessible entrance, a dedicated wheelchair accessible parking lot, and a wheelchair accessible restroom, ensuring a comfortable visit for all guests.
What dining and service options are available at Panda Express?
At Panda Express, you can choose between convenient dine-in service or quick takeout. They offer lunch and dinner, and even catering for your events. It’s a casual spot perfect for a quick bite.
What is the overall verdict for Panda Express?
Panda Express holds an average Restaurant Score of 5.4, with Customer Satisfaction at 45.7%. While Value (7.5) is a strong point, Food (4.6) is often inconsistent, and Service (5.9) and Ambience (5.8) are considered average.
What do customers appreciate most about Panda Express?
Many customers value the reasonable pricing and the generally friendly and fast service. Specific staff members are often praised for their helpfulness and efficiency, contributing to a positive experience.
What are the main drawbacks customers experience at Panda Express?
Common complaints include inconsistent food quality, particularly regarding portion sizes and flavor. Issues with online orders, long waits, and occasional hygiene concerns have also been noted by patrons.