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oChef » Otra – San Francisco
Otra - San Francisco
Photo from Otra
Otra at a glance
San Francisco Lower Haight
- 🌮 Mexican Restaurant
$$
Price per Person $31–$40
mentioned by 69 of the guests
#1088 out of 2403 places to eat in San Francisco
#49 Mexican Restaurant out of 134 in San Francisco
Good
7.6 out of 10
Food
Service
Ambience
Value
405
Reviews
75.6%
Satisfaction
Often praised
- Attentive Service
- Great Cocktails
- Fun Vibe
Frequently criticized
- Pricey
- Small Servings
- Noisy
Overview: Introducting Otra
Otra generally offers a pleasant dining experience, with many guests appreciating the genuinely friendly service and the well-crafted cocktails. The staff often receives praise for their attentiveness, creating a welcoming atmosphere that makes you feel at home.
However, some diners find the overall value to be a point of contention, noting that portions can be small for the price. While the food is often enjoyed, the ambience can sometimes be a bit too noisy, especially in certain areas, making conversation challenging.
Good
7.6
out of 10
405
Reviews
75.6%
Satisfaction
82
negative
17
neutral
306
positive
Otra earns a solid 7.6 overall, reflecting a generally positive experience for many. Customer satisfaction stands at 75.6%, indicating that a good majority of patrons leave content.
This assessment comes from over 400 customer opinions, with 306 positive remarks outweighing 82 negative ones, suggesting a consistent level of quality. Delving deeper, Service shines with an excellent score (9), frequently praised for its attentiveness.
The Food (7.5) and Ambience (7.5) also perform well, offering enjoyable experiences, though some find the food portions small or the dining area a bit loud. However, Value (5.2) is more of a mixed bag, with some guests feeling the prices don’t always align with the quantity received.
What people like
- Attentive, Friendly Service
- Crafted Cocktails
- Lively Atmosphere
What people don't like
- High Prices
- Small Portions
- Loud Dining Area
Otra comes with a solid 7.8 recommendation score, suggesting it’s a place worth considering. If you prioritize excellent service and enjoy well-made drinks in a vibrant setting, you’ll likely find it a rewarding experience.
It’s a good spot for a lively evening out. However, be mindful that the portions can be modest, and the prices reflect a more upscale casual dining experience.
If you’re seeking a quiet, budget-friendly meal with generous servings, Otra might not be your ideal choice. Manage your expectations accordingly.
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Verdict: Our expert take on Otra
Food (7.5 out of 10)
mentioned by 100% of the guests
When it comes to the food, this spot generally hits the mark, boasting a 7.5 score and a solid 74.5% customer satisfaction. With 204 positive remarks out of 274 total, many rave about the elevated Mexican food, diverse vegetarian options, and delicious tacos and Margaritas. Guests consistently praise the quality, flavor, and variety on offer.
However, not everyone is completely won over, with 57 negative comments noting concerns. Some found the portion size a bit small, while others mentioned certain dishes were bland or that tortillas and even some cocktails fell short. There are occasional remarks about a lack of authenticity or inconsistent execution.
Food
274
Reviews
74%
Satisfaction
57
negative
13
neutral
204
positive
Rating distribution
What people like
- Delicious, elevated food
- Great vegetarian options
- Excellent tacos & drinks
What people don't like
- Small portion sizes
- Some bland flavors
- Inconsistent dish execution
Often praised
- foodIn a dimly lit restaurant with not too loud music, you can enjoy delicious Mexican specialties. I recommend ordering two dishes at once, as the portions are a bit smaller, but very, very tasty. The atmosphere was rated 5, and the service was also rated 5.
- drinkswe had some drinks and food. Very delicious
- mushroom tacos: (~ Old review ~ One of our favorite restaurants in this neighborhood. Try their tomato salad and mushroom tacos with a mezcal old fashioned! The carnitas are good as well if you’re looking for meat options.
- cocktailsGreat cocktails with a Mexican twist
- tacossalsas to the tacos and spicy margarita
- fish tacosordered the tuna tostadas, fish tacos, birria tacos
- FoodFor our main courses, we ordered the Carnitas tacos and the spicy pork pozole. Everything tasted delicious.
- beef tacoshusband got the beef tacos. They all were incredible!
- charred cabbageWe enjoyed two pitchers of margaritas, a shot of Mezcal, an after-dinner drink, and non-alcoholic beverages for the teenagers. We shared several appetizers, such as the bean dip, aguachile, charred cabbage, and various tacos. We also shared all the desserts on the menu.
- margaritasWe were a group of 9, including two teenagers. We enjoyed two pitchers of margaritas, a shot of Mezcal, an after-dinner drink, and non-alcoholic beverages for the teenagers. We shared several appetizers, such as the bean dip, aguachile, charred cabbage, and various tacos.
Frequently criticized
- foodfood was worst Mexican I’ve had in years
- tacosfound the tacos really overloaded
- charred cabbagecharred cabbage were underwhelming
- chipsthe chips are very hard and stale
- menuAside from that, menu is a lil short
- vegetarian tacosvegetarian tacos which were too small
- 3 lechesdidn't much like my 3 leches, it was almost too soggy
- Mexican foodThe pozole was pretty bland, although the chips were decent. I felt that you can get better Mexican food a neighborhood or two over for a third the price. The service received a 3, food a 3, and atmosphere a 4.
- Mexican rumNO Mexican rum
- Serving sizeServing size was a bit on the small side
If youre seeking elevated Mexican flavors, especially with great vegetarian choices and excellent tacos, this place is definitely worth a try. Just be mindful that some find the portions a bit small and a few dishes might lack the punch youre hoping for. Overall, it's a strong contender for a tasty meal.
Service (9 out of 10)
mentioned by 53% of the guests
When it comes to service, this spot truly shines! With an excellent score of 9 and a fantastic customer satisfaction rate of 96.2%, guests consistently rave about the friendly, attentive, and fast staff. Out of 53 total remarks, a whopping 51 were positive, highlighting the warm service, kind staff, and quick wait times.
While the overwhelming sentiment is positive, a couple of opinions (2 out of 53) did mention service being somewhat slow in one instance. However, this minor point is far outweighed by the numerous praises for the excellent and helpful service provided by the host, waiters, and even the bartender.
Service
53
Reviews
96%
Satisfaction
2
negative
0
neutral
51
positive
Rating distribution
What people like
- Friendly, attentive staff
- Fast service
- Warm welcome
What people don't like
- Service sometimes slow
Often praised
- serviceWe just wanted convenient Mexican and ended up here. The service is friendly and attentive in a genuine way, not the forced vibe you get at some other places. The vegetarian tacos were both incredible, and the spicy mezcal margarita might be low key the best margarita I’ve had outside Mexico.
- staffThe carnitas are good as well if you’re looking for meat options. It can be a little noisy in here, but the staff and the food is great!
- foodwhich was prepared quickly
- ServiceService:5
- tableThe food was excellent, and the service was great. I was pleasantly surprised to be able to get a table at short notice on a Friday evening. The cocktails were also excellent.
- Kind staffKind staff
- bartender curated ordersbartender curated our orders
- employeesthe employees will always treat you like family
- fastI love their hash, beef tacos, and cocktail selection. The staff is kind and the service is fast! It's a top 5 spot to head to.
- friendlyWarm service and friendly
Frequently criticized
- menu labelingHope they label their menu what's vegan or not in the future too
- serviceif somewhat slow
If youre looking for a place where youll feel genuinely welcomed and well-cared for, this is it. The service here is consistently excellent, making it a definite go-to for a pleasant dining experience.
Ambience (7.5 out of 10)
mentioned by 49% of the guests
The ambience here generally hits the right notes, with a 7.5 score and a 78.2% customer satisfaction, indicating a good experience for most. Many appreciate the lively atmosphere and vibe, often highlighting the music and decorations. With 43 positive remarks out of 55 total, guests love the outdoor seating options, making it great for groups or a cozy date night.
However, its not without its quirks. Some find the place can get quite noisy or loud, making conversation difficult, especially in the back room. A few also mentioned uncomfortable chairs' and issues with seating, like a giant TV or dim lighting in certain areas, contributing to 9 negative comments.
Ambience
55
Reviews
78%
Satisfaction
9
negative
3
neutral
43
positive
Rating distribution
What people like
- Lively atmosphere
- Great music selection
- Ample outdoor seating
What people don't like
- Can be too loud
- Uncomfortable seating
- Echoey back room
Often praised
- atmosphereMy experience at this restaurant was marked by good food, good service, and a good atmosphere. However, I felt it was overpriced for what was offered.
- musicmy friend and I both thought the music was fun
- AtmosphereAtmosphere:5
- ambienceI love the ambience
- vibeGreat place and great vibe
- ambiancethe ambience is fun
- cocktail barThink of this more as a cocktail bar
- comfortable parkletthere's a comfortable parklet for outdoor seating
- date nightGreat for a date night
- decorationsThe decorations were nice
Frequently criticized
- atmospherethis place is way too loud for any decent convo
- back roomEspecially that back room. It’s basically an echo chamber
- chairsThe chairs were uncomfortable
- giant TVThe tomatoes in the tomato salad were grainy, and the al pastor couldn’t have been more watery and overcooked. Worse was probably the giant TV playing a game that made the restaurant look like a sports bar. I hope they improve things soon!
- musicthe music is way too loud to have a conversation
- noise levelBit loud--restaurant was not packed but was getting hard to hear friends
- noisyThe carnitas are good as well if you’re looking for meat options. It can be a little noisy in here, but the staff and the food is great!
- seatingThe cocktails were also nice. My only complaint is about the seating; we were in the back and it was very dark, making it difficult to appreciate the nice decorations. Overall, a great meal, but the lighting in the seating area could be improved.
If you're looking for a spot with a lively atmosphere, good music, and great outdoor seating options, this place is definitely worth checking out. Just be aware that it can get a bit loud, and some seating might not be ideal for quiet conversations or comfort.
Value (5.2 out of 10)
mentioned by 25% of the guests
When it comes to value, its a bit of a mixed bag, with a score of 5.2, landing it squarely in the average range. Some folks really appreciate the reasonable prices, especially for cocktails, finding it offers great value for money and is overall worth it. Out of 23 total comments, 8 were positive, highlighting aspects like prices and overall worth it.
However, customer satisfaction sits at a rather poor 34.8%, and 14 comments lean negative. Many feel its overpriced, with concerns about the price being too high for the quantity received. Terms like overpriced and expensive frequently pop up, suggesting that while some find deals, others are left feeling it's not worth the cost.
Value
23
Reviews
34%
Satisfaction
14
negative
1
neutral
8
positive
Rating distribution
What people like
- Reasonable prices
- Good cocktail value
- Worth every dollar
What people don't like
- Overpriced
- High price for quantity
- Not worth it
Often praised
- pricesthe prices are reasonable
- cocktailseeing a cocktail under 15 bucks because it’s so rare
- good valuegood value
- great pricesfine dining but with great prices
- overall worth itoverall worth it
- tacosit worth every single dollar!
- value for moneybest value for money dinner spot
Frequently criticized
- priceThe pozole was pretty bland, although the chips were decent. I felt that you can get better Mexican food a neighborhood or two over for a third the price. The service received a 3, food a 3, and atmosphere a 4.
- pricesI’ve been to Otra a few times and wasn’t really blown away. For the higher end prices, I expected a lot more. You’ll end spending a lot less at your local taco truck.
- bean dipa bean dip is $11
- cod tostadaand was expensive so not worth
- menumenu is not setting accurate expectations
- overpricedfelt it was overpriced
- quantityI came for dinner and really enjoyed the food. The prices are a bit high for the quantity, but everything tasted really good. The enchiladas and sweet potato tacos were both delicious.
- tacosmaybe a little bit pricey
If you're looking for a good deal on drinks or specific dishes, you might find some pleasant surprises. However, be prepared that many customers feel the overall experience can be a bit pricey for what you get, especially regarding portion sizes.
How are the prices at Otra?
You’re looking at roughly 37 per person – reported by 69 diners. That puts it in the $31–$40 category. For a Mexican Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
While 37 is the average, prices arent all clustered there. We see a good mix of diners spending a bit less, in the $21–$30 range. And quite a few opt for slightly more premium choices, up to $41–$50.
So, theres a nice spread of options available!
Here’s a quick look at what guests spend per person, based on the latest 69 reviews.
A look at how this restaurant’s value stacks up against similar spots in San Francisco.
For a Mexican Restaurant in San Francisco, we think the pricing feels pretty fair. It offers a good mid-range option, with enough variety to suit different budgets. Wed say its a solid choice for a tasty meal without breaking the bank.
Customer Reviews: what people think about Otra
Visit Type
- Food Exploration
Service Type
- Dine-in
9
Favorite Neighborhood Spot for Spicy Food
This is one of my favorite restaurants in the neighborhood. The Aguachile and mushroom tacos are my favorites. Their spicy marg is also very solid.
If you like spicy food, you will love it here.
- Aguachile9
- mushroom tacos9
- spicy marg8
Price per Person
- $21–$30
Visit Type
- Food Exploration
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
Noise Level
- Moderate
9
Tasty Vegan Tacos with Warm Service
My experience at this restaurant was great! I got the vegan tacos, which were both tasty and filling. The value for money was also excellent.
The service was warm and friendly, and the atmosphere was upbeat. I would definitely recommend this place.
- vegan tacos9
- tasty9
- filling8
Visit Type
- Food Exploration
Service Type
- Dine-in
9
Delicious Mushroom Tacos and Great Vibe
My experience at this restaurant was fantastic! I highly recommend trying the mushroom tacos, even if you're not vegetarian. They were incredibly delicious and bursting with flavor.
The restaurant itself has a great vibe, making it a wonderful place to visit in SF.
- mushroom tacos10
- flavor10
- vibe9
Price per Person
- $21–$30
Visit Type
- Food Exploration
Group Type
- Friends
Group Size
- Small Group
Service Type
- Dine-in
8
Great Food, Missed Guacamole
My experience at this restaurant was largely positive, with incredible food that really rocked. The side of beans and rice was a standout. The service was also excellent, with Vanessa and the primary bartender being very friendly.
The only downside was that they were out of guacamole and elote, which was a bit sad. I'll definitely be back for the guacamole!
- food9
- beans and rice9
- service10
- guacamole3
- elote3
Price per Person
- $21–$30
Visit Type
- Family Dinner
Group Type
- Family
Group Size
- Small Group
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Immediate (0–5 min.)
10
An Unforgettable Meal in San Francisco
My experience at this restaurant was exceptional, easily one of the best meals I have had in San Francisco. The food was so delicious that I didn't even think to take photos. The staff was lovely, and I am already looking forward to returning.
They were also incredibly kind to our children, modifying dishes for picky toddlers, making it a great experience for families. The atmosphere was rated a 5 out of 5, and the service also received a perfect 5. The price per person was between $20–30, and it's highly recommended for vegetarians.
There was no wait time, and it's suitable for all group sizes.
- best meals10
- staff10
- dishes9
What Otra offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Tourists
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
- Bar onsite
Offerings
- Hard liquor
- Happy hour drinks
- Wine
- Coffee
- Beer
- Small plates
- Cocktails
- Organic dishes
- Vegetarian options
- Alcohol
Dining options
- Brunch
- Table service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- Outdoor seating
- Dine-in
- Takeout
Parking
- Usually somewhat difficult to find a space
- Free street parking
- Paid street parking
Atmosphere
- Cozy
- Casual
- Trendy
FAQs
How does Otra generally perform according to customer feedback?
Otra receives a good overall score of 7.6, with customer satisfaction at 75.6%. Its Service is excellent (9), while Food (7.5) and Ambience (7.5) are also well-regarded. Value (5.2) is considered average.
What are the standout features of Otra?
Customers frequently praise the attentive and friendly staff, along with the delicious and well-crafted cocktails. The restaurant also offers a lively and fun atmosphere, making it suitable for a social outing.
What should I be aware of before visiting Otra?
Some patrons note that the prices can be on the higher side for the portion sizes. Additionally, the dining area, particularly the back room, can get quite loud, potentially making conversation difficult.