Crowd
- Tourists
oChef » Nunzio’s Pizzeria – Cleveland
Nunzio's Pizzeria - Cleveland
Photo from Nunzio’s Pizzeria
Nunzio's Pizzeria at a glance
Cleveland EcoVillage
- 🍕 Pizzeria
$$
Price per Person $21–$30
mentioned by 60 of the guests
#58 out of 62 places to eat in Cleveland
#8 Pizzeria out of 8 in Cleveland
Average
4.1 out of 10
Food
Service
Ambience
Value
331
Reviews
34.4%
Satisfaction
Often praised
- Food quality
- Authentic cuisine
- Fair pricing
Frequently criticized
- Service inconsistency
- Undercooked items
- Poor cleanliness
The restaurant Nunzio’s Pizzeria is a popular pizzeria located in Cleveland’s vibrant EcoVillage neighborhood. You’ll discover a casual spot perfect for a quick bite or a relaxed dinner.
Offering convenient takeout and delivery options, it’s an ideal choice when you’re craving delicious late-night food or small plates. This family-friendly establishment ensures a welcoming experience for everyone.
Overview: Introducting Nunzio's Pizzeria
Nunzio’s Pizzeria offers a compelling experience for many, with its authentic Italian flavors and generally reasonable prices. However, some diners have encountered issues with inconsistent service and concerns about the overall cleanliness of the establishment.
While the food often receives high praise for its quality and generous toppings, there are reports of undercooked items and issues with order accuracy. The staff’s dedication is often noted, but some experiences suggest room for improvement in customer interactions.
Average
4.1
out of 10
331
Reviews
34.4%
Satisfaction
205
negative
12
neutral
114
positive
Nunzio’s Pizzeria holds an overall score of 4.1, placing it in the average category. This is supported by a customer satisfaction rate of 34.4%, which indicates a poor level of overall happiness among patrons.
This notable gap suggests that while some aspects are appreciated, a significant portion of customers leave feeling let down. Looking closer, the Food (5.4) is a clear strength, frequently praised across 37.8% of discussions, with 114 positive remarks out of 331 total.
The Ambience (5.1) also performs adequately. However, Value (4) is merely average, and Service (3.1) appears to be a significant area for improvement, drawing 205 negative comments, often concerning delivery and order issues.
What people like
- Consistent food quality
- Authentic Italian cuisine
- Reasonable pricing
What people don't like
- Inconsistent service
- Undercooked food issues
- Cleanliness concerns
Nunzio’s Pizzeria presents a mixed offering, with its 4.3 recommendation score suggesting it might be worth a try for its core strengths. If you prioritize flavorful, authentic Italian dishes and appreciate good value, you’ll likely find something to enjoy here.
However, be prepared for potential inconsistencies in service and occasional issues with food preparation or the dining environment. It’s a place that shines in some areas but has clear room for improvement in others, so manage your expectations accordingly.
Similar Restaurants in Cleveland
- Pizzeria
8.9
out of 10
out of 10
651
91.9%
- $$
- Bellaire-Puritas
- Food
- Service
- Ambience
- Pizzeria
8.6
out of 10
out of 10
370
90%
- $$
- Kamms Corner
- Food
- Service
- Ambience
- Pizzeria
7.6
out of 10
out of 10
499
76%
- $$
- Hingetown
- Food
- Service
- Ambience
- Pizzeria
5.5
out of 10
out of 10
249
50.6%
- $$
- Brooklyn Centre
- Food
- Service
- Ambience
- Pizzeria
5.5
out of 10
out of 10
250
47.2%
- $$
- Garden Valley
- Food
- Service
- Ambience
- Pizzeria
5.2
out of 10
out of 10
281
46.3%
- $$
- Old Brooklyn
- Food
- Service
- Ambience
Verdict: Our expert take on Nunzio's Pizzeria
Food (5.4 out of 10)
mentioned by 73% of the guests
When it comes to the food, many customers rave about the pizza, often calling it the best slice and praising its authentic tastes and consistency. With 63 positive remarks out of 125 total opinions, theres a clear appreciation for the food quality and delicious options like garlic bread and vegetarian choices. Many find it a solid choice, especially for late-night cravings.
However, the experience isnt always perfect, with a customer satisfaction hovering around 50.4% and an average score of 5.4. Some diners have encountered issues with the pizza dough being too soft or raw, and others noted problems with toppings or a lack of sauce. There were also concerns about overall food quality and presentation in 58 negative comments, suggesting some inconsistency.
Food
125
Reviews
50%
Satisfaction
58
negative
4
neutral
63
positive
Rating distribution
What people like
- Best pizza slice
- Authentic Italian taste
- Consistent food quality
What people don't like
- Raw pizza dough
- Inconsistent food quality
- Plastic in food
Often praised
- pizzaI absolutely love this pizza! Unfortunately, I had to move to West Virginia, and every single place here has nasty pizza.
- foodThe food here is consistently excellent
- PizzaRecommended dishes:Pizza
- sauceIf you want less or more sauce, you'll get less or more sauce.
- toppingsThe toppings are reasonable, and they give you a lot of them.
- FoodFood:4
- Italian cuisineMy experience at this fabulous establishment was marked by great service and 100% authentic Italian cuisine. I've spent thousands on good food, and this place certainly stands out.
- PIZZAIn all of the instances that I've ordered PIZZA, exclusively 🍕 this place has been fantastic
- aglio y olioaglio y olio is yummy
- authentic tastesI believe it serves the best slice in Cleveland, and the service is always exceptional, delivered with a smile. The employees are respectful, offering great value and authentic tastes. Whether I opt for delivery or pick-up, I consistently feel like part of the family.
Frequently criticized
- pizzaThe photos are deceiving; what looks like cheese is actually raw pizza dough. The pizza was not even remotely close to being cooked. While I might have overlooked a slightly doughy texture, this was pretty bad.
- foodThe Cleveland location is no longer so great. The food is always overcooked. Additionally, it's located in a horrible neighborhood in a dark location.
- mozzarella sticksmozzarella sticks were the worse, burnt
- cheeseUnfortunately, my recent experiences have been very disappointing. There's now barely any cheese on the pizzas, and often there's so little sauce that the pizza is dry. I will never order their garbage again.
- food qualityoverwhelmingly negative due to the food quality
- pizza doughthat is not cheese you see, that is raw pizza dough
- saucethey didn’t put any sauce on the pizza
- wingsExpensive tiny wings. I only got ten winglets
- bacon on pizzaSo Was The Bacon On My Pizza
- calzonecalzone was undercooked and greasy
If you're craving a classic, authentic pizza, this spot could hit the mark, especially given its strong positive feedback on taste and consistency. However, be aware that some experiences point to inconsistencies in preparation and quality, so it might be a bit of a gamble.
Service (3.1 out of 10)
mentioned by 73% of the guests
While the overall picture for service here has some challenges, there are definite bright spots. Many customers, in 36 positive remarks, appreciate the friendly staff, especially the dedicated delivery drivers, and the convenience of late hours. Some even mention feeling like family, highlighting genuine kindness and efficiency in their interactions.
However, the service experience generally falls short, with a poor score of 3.1 and customer satisfaction at a low 22.2%. A significant 122 negative comments point to issues like rude phone service, manager attitude, and frequent delivery problems, often involving long waits or order mix-ups. It seems communication and consistency are major hurdles.
Service
162
Reviews
22%
Satisfaction
122
negative
4
neutral
36
positive
Rating distribution
What people like
- Friendly staff
- Dedicated delivery drivers
- Open late hours
What people don't like
- Rude phone service
- Delivery problems
- Manager attitude
Often praised
- serviceMy experience at this fabulous establishment was marked by great service and 100% authentic Italian cuisine. I've spent thousands on good food, and this place certainly stands out.
- driverThe driver that usually comes is an older gentleman and sweet as pie
- employeesI ordered from this pizza place many years ago and it was an amazing experience. The food was fresh and fast, and the employees were friendly. The prices were also very reasonable.
- staffit’s the staff that’s makes this business so wonderful!
- CrystalCrystal one of the managers actually cares about customers
- Respectful employeesRespectful employees
- ServiceService:4
- customer serviceamazing customer service!
- dedicationtheir kindness, efficiency, dedication and amazing customer service!
- deliverythey have never failed to deliver
Frequently criticized
- serviceEvery time I called to inquire about my order's status, I was either put on an extended hold or completely hung up on. This resulted in terrible service, and I still haven't received a refund.
- orderMy experience at this restaurant was marked by rude service. I made the mistake of asking for a small pizza, and when I tried to correct my order just 30 seconds later, the staff member stated it was too late as it was already made. My attempt to change it was met with a refusal.
- deliveryI attempted to place a delivery order, but both restaurants refused to deliver to my location. The only reason provided was that the drivers "don't want to.
- managershe awfully very rude to me when I asked why was my order messed up
- waiting timefood didn’t get to my house until almost two hours later
- delivery timeRecently, I am appalled at the service. I have never called in and complained except when delivery time was over 2 hours. This week, when I opened the pizza box, one of the corner pieces of my half-sheet pizza was missing.
- staffstore be closed and no staff working
- customer serviceexperience with the customer service last night was very obnoxious
- phone servicelady answers and tells me to hold on and she puts me on hold for 10 minutes and then hangs up
- refundnor was my order refunded
If you're considering this place, be prepared for a gamble on service. While some find the staff and delivery drivers excellent, the high number of complaints about rude phone interactions and delivery issues suggests you might face frustration. Proceed with caution, especially if ordering by phone.
Ambience (5.1 out of 10)
mentioned by 15% of the guests
When it comes to the vibe, some guests really enjoyed the atmosphere, describing it as a good, family-friendly spot. Out of 16 customer remarks, 6 were positive, suggesting that for some, the ambiance hits just right. However, the overall picture for ambience is a bit of a mixed bag, with a score of 5.1, placing it in the average range.
Customer satisfaction is quite low at just 37.5%, indicating a poor experience for many. 7 negative comments pointed to significant issues with cleanliness, the challenging parking, and the overall neighborhood and location, which some found dark or undesirable.
Ambience
16
Reviews
37%
Satisfaction
7
negative
3
neutral
6
positive
Rating distribution
What people like
- Family friendly
- Positive atmosphere
What people don't like
- Dirty place
- Parking challenge
- Bad location
Often praised
- atmospherethe service and atmosphere are top-notch
- familyit's family good place
- free street parkingFree street parking
Frequently criticized
- atmospherefelt like I was being judged not at all a good time
- cleanlinessplace is filthy Just fing disgusting
- locationin a dark location
- neighborhoodit's in a horrible neighborhood
- parkingParking was the biggest challenge
- placethis place is dirty
If you're considering a visit, be aware that while some find the atmosphere pleasant and family-friendly, many others report significant issues. With an average score and poor customer satisfaction, be prepared for potential challenges regarding cleanliness, parking, and the surrounding area.
Value (4 out of 10)
mentioned by 24% of the guests
When it comes to value, some folks have found some real gems here! Out of 28 total opinions, 9 customers mentioned things like great price, inexpensive, and great value. They loved finding nice prices!
and felt that the prices were extremely reasonable, making it well worth the money for what they received. However, the picture isn't entirely rosy, with 18 negative opinions painting a different story. Many felt it was a waste of money, complaining about being overcharged and finding the prices too high, especially with delivery fees adding up.
This mixed sentiment is reflected in an average score of 4, and customer satisfaction is quite low at just 32.1%, suggesting many left feeling disappointed with what they paid.
Value
28
Reviews
32%
Satisfaction
18
negative
1
neutral
9
positive
Rating distribution
What people like
- Reasonable prices
- Good value
What people don't like
- Overcharged
- High prices
- Delivery fees
Often praised
- pricesThe prices were extremely reasonable
- great priceat a great price
- great valueI believe it serves the best slice in Cleveland, and the service is always exceptional, delivered with a smile. The employees are respectful, offering great value and authentic tastes. Whether I opt for delivery or pick-up, I consistently feel like part of the family.
- inexpensiveIt's inexpensive.
- moneyWell worth the money
- price per personPrice per person:$10–20
Frequently criticized
- priceI ordered a 12-piece wing for $15, but when I opened the box, there were only nine wings. I called to inquire, and they told me it's sold by the pound, which wasn't stated on the menu.
- $45spent $45 last night and felt like I spent $45 on trash
- 6 wings15$ for 6 wings
- Google pricesbecause I went by the prices listed on google
- billmy bill.wqs 45$ for half sheet and wings
- creditget credit or whatever
- delivery feeridiculous $5 delivery fee
- extra toppingscharged for extra toppings, they don't put on
- family spendingMy family has spent probably $40-60 per week
- moneydon’t appreciate my money being taken
So, is it worth your hard-earned cash? While some find genuinely good deals, be wary of potential hidden costs or feeling overcharged. It might be a hit or miss, so go in with your eyes open, especially regarding pricing and portion sizes.
How are the prices at Nunzio's Pizzeria?
On average, you’ll spend around $24 per person here, based on 60 guests. That places this Pizzeria squarely in the $21–$30 category. For a Pizzeria, that’s comfortably mid-range, perhaps a little on the higher side.
Most diners tend to spend in the $11–$30 range, but there are also some higher-priced options for those looking to splurge.
Here’s a quick look at what guests spend per person, based on the latest 60 reviews.
How this Pizzeria’s value for money compares to similar spots in Cleveland.
Overall, we think the pricing feels quite fair for a Pizzeria of this caliber. It offers good value for a quality meal without breaking the bank.
Customer Reviews: what people think about Nunzio's Pizzeria
Price per Person
- $41–$50
Service Intent
- Quick Meal
Visit Type
- Takeout
Wait Time
- Immediate (0–5 min.)
2
Misleading Wing Count
I ordered a 12-piece wing for $15, but when I opened the box, there were only nine wings. I called to inquire, and they told me it's sold by the pound, which wasn't stated on the menu. The nine wings didn't even weigh a pound and a half.
- wings2
- menu2
- wing count2
Price per Person
- $21–$30
Service Intent
- Casual Outing
Group Type
- Friends
Group Size
- Small Group
Visit Type
- Dine-in
Meal Type
- Lunch
2
Unacceptable Hair in Food & Poor Response
My experience at this restaurant was extremely disappointing. I found red hair in my food. When I reordered, the staff had the audacity to suggest I should "be aware for future complaints.
" This was my very first complaint ever, and I was taken aback. I don't have red hair, and I've ordered from here plenty of times. It's frustrating that my initial complaint was met with such an attitude.
The restaurant needs to do better and focus on improvement rather than getting defensive.
- red hair in food1
- reordered2
- first ever complain1
Price per Person
- $21–$30
Service Intent
- Regular Visit
Visit Type
- Dine-in
2
Nunzios Lakewood Closed, Cleveland Lacking
My experience at Nunzios Lakewood was that it has closed. The Cleveland location is no longer so great. The food is always overcooked.
Additionally, it's located in a horrible neighborhood in a dark location.
- food2
- neighborhood1
- location1
Price per Person
- $21–$30
Service Intent
- Casual Outing
Group Type
- Friends
Group Size
- Small Group
Visit Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Short (6–15 min.)
2
Disappointing Pizza Experience
I was very disappointed with my experience at Nunzio’s Pizzeria. The cheese pizza was nasty, with the cheese peeling off. It was also very chewy, feeling like I was chewing on plastic.
The atmosphere was terrible, and the food quality was a major letdown.
- cheese pizza2
- cheese2
- atmosphere1
Service Intent
- Delivery
Visit Type
- Takeout
Wait Time
- Long (31+ min.)
1
Terrible phone service, hung up on multiple times
My experience when I call to order is that the lady answers and tells me to hold on. She then puts me on hold for 10 minutes and subsequently hangs up. This has happened multiple times.
- phone service1
- hold time1
What Nunzio's Pizzeria offers
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
Popular for
- Dinner
Offerings
- Small plates
- Late-night food
- Quick bite
Dining options
- Dinner
- Catering
- Dessert
Service Options
- Takeout
- Delivery
Parking
- Free street parking
Atmosphere
- Casual
FAQs
What dining options are available at Nunzio's Pizzeria?
At Nunzio’s Pizzeria, you can enjoy a variety of dining options. They serve dinner, making it a great spot for an evening meal. Additionally, catering services are available for your events, and you can also stop by for dessert.
Is Nunzio's Pizzeria a good place for families with children?
Yes, Nunzio’s Pizzeria is explicitly noted as being good for kids, making it an excellent choice for families. Its casual atmosphere ensures a comfortable and relaxed dining experience for you and your children in Cleveland’s EcoVillage.
What is the overall customer sentiment for Nunzio's Pizzeria?
Nunzio’s Pizzeria has an overall score of 4.1, indicating an average experience, with customer satisfaction at 34.4%, which is considered poor. While the Food (5.4) and Ambience (5.1) are rated adequately, Value (4) is average, and Service (3.1) is a notable weakness.
Are there any common issues with the food at Nunzio's Pizzeria?
While many praise the food for its authentic taste and generous toppings, some customers have reported issues with undercooked items, such as pizza dough and calzones, or overcooked items like mozzarella sticks.
How is the service at Nunzio's Pizzeria perceived by customers?
Service at Nunzio’s Pizzeria is a frequent concern, with reports of long waiting times, unhelpful staff, and difficulties with delivery orders. Some customers have experienced being put on hold or hung up on when inquiring about their orders.