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oChef » McDonald’s – San Francisco
McDonald's - San Francisco
Photo from McDonald’s
McDonald's at a glance
San Francisco Silver Terrace
- 🍔 Fast-Food-Restaurant
$$
Price per Person $11–$20
mentioned by 64 of the guests
#2380 out of 2403 places to eat in San Francisco
#31 Fast-Food-Restaurant out of 35 in San Francisco
Poor
3.8 out of 10
Food
Service
Ambience
Value
208
Reviews
27.4%
Satisfaction
Often praised
- Ample Parking
- Kid-Friendly
- Fast Drive-Through
Frequently criticized
- Poor Service
- High Prices
- Cold Food
The restaurant, a popular Fast Food Restaurant in San Francisco’s Silver Terrace neighborhood, offers a convenient spot for a quick bite. You will find that McDonald’s is particularly known for its great coffee, making it a reliable choice whether you are starting your day or need an afternoon pick-me-up.
This casual eatery provides a welcoming atmosphere for all its guests.
Overview: Introducting McDonald's
McDonald’s offers a familiar experience, with some patrons appreciating its affordable food and the occasional efficient drive-through service. There are mentions of good cleanliness and a pleasant atmosphere at certain spots, making it a quick stop for many.
However, consistency appears to be a challenge. Many reports highlight issues with service, including order accuracy and staff demeanor.
The overall ambience can also be a letdown, with concerns about cleanliness and the presence of non-dining individuals affecting the dining experience.
Poor
3.8
out of 10
208
Reviews
27.4%
Satisfaction
139
negative
12
neutral
57
positive
Overall, McDonald’s registers a low 3.8 out of 10, alongside a Customer Satisfaction of just 27.4%, both indicating a generally poor experience for many. These insights are gathered from 208 customer observations, where 139 negative experiences significantly outnumber 57 positive ones.
It suggests a widespread sentiment of disappointment. Delving into specifics, Service (3) is a major pain point, often described as inconsistent and problematic.
Value (3.5) also falls short for many, with pricing concerns frequently voiced. While Food (4.1) is perceived as average, the Ambience (6.3) stands out as a relative strength, offering a more pleasant experience in some locations.
What people like
- Ample Parking
- Kid-Friendly Features
- Fast Drive-Through
What people don't like
- Inconsistent Service
- High Prices
- Cold/Poor Food Quality
With a Recommendation Score of 4, McDonald’s presents a mixed proposition. While some locations offer convenient features like ample parking and quick drive-throughs, the overall experience often falls short due to service inconsistencies and perceived high prices.
If you’re seeking a quick, no-frills stop and manage expectations, it might suffice. However, for a consistently satisfying meal or a pleasant dining atmosphere, you might find yourself disappointed.
Consider other options if these aspects are priorities for you.
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Verdict: Our expert take on McDonald's
Food (4.1 out of 10)
mentioned by 58% of the guests
When it comes to the food, there are some glimmers of hope! Customers occasionally praise the fries and even the frappe, with some calling the overall food quality good and even excellent. A few folks appreciate the consistent food you can trust and the crispy outside texture of certain items.
Despite a lower overall satisfaction, about 15 positive remarks out of 62 total mentions highlight these bright spots. However, the food experience often leaves much to be desired, with a significant 39 negative remarks. The overall score for food sits at an average 4.1, but customer satisfaction is a poor 24.2%.
Many complaints revolve around cold fries and chicken nuggets, burgers with no taste or overcooked patties, and buns that feel microwaved. Issues like missing items, incorrect sauces, and disappointing ice cream amounts also frequently pop up, indicating a need for much improvement.
Food
62
Reviews
24%
Satisfaction
39
negative
8
neutral
15
positive
Rating distribution
What people like
- Hot food served
- Good fries
- Crispy chicken texture
What people don't like
- Cold food served
- Order accuracy issues
- Poor burger quality
Often praised
- foodThe food is comehow better.
- five-star McDonald'sit's a five-star McDonald's.
- food qualitygood tasting and quality food
- food tastinggood tasting and quality food
- food you can trustfood you can trust is the same everywhere
- frappeHello family - it is Pastor Dre. I usually stop at this McDonald's to get my mom a frappe. The drive-through is really fast and the customer service is pretty good.
- friesMy experience at the restaurant involved a 20-minute wait in line with no one operating the register. While the fries were good, the ice cream amount was a bit disappointing.
- outside textureoutside texture of the chicken looked crispy
- sauce for friesthey don't charge me for sauce for my fries.
Frequently criticized
- foodThe bun felt like it had been microwaved. I would not recommend McDonald's; their food is not good.
- burgerno love or effort put into making a decent burger
- 20pc McNuggets combogave me a 10pc w/o (asked for sweet'n'sour) ANY dips
- Big MacBig Mac with no pickles and this is what I got
- Big Mac saucenothing - no Big Mac sauce
- Chicken NuggetsChicken 🍗 Nuggets always cold 🥶
- FoodFood:1
- FriesFries 🍟🍔 always cold
- HOT MUSTARDOnly 2 sauces for 20 nuggets, to which most times your employees don't get it right. Meaning, every time I ask for HOT MUSTARD, I get HONEY mustard AND/OR Buffalo sauce. Like, HUH?
- Large friesa Large fries 🍟 order ⅓ of the size
If youre craving a frappe or some hot fries, you might get lucky, but be prepared for a gamble. With an average food score and very low customer satisfaction, theres a good chance you could end up with cold food or missing items. It's a place where consistency seems to be a major challenge.
Service (3 out of 10)
mentioned by 86% of the guests
When it comes to service, it looks like theres quite a bit to unpack here. While a few customers (20 positive opinions out of 104 total) have praised the friendly service, great managers, and fast drive-thru experiences, the overall sentiment is leaning towards needing improvement. Some positive terms mentioned include "friendly service, " "managers, " "drive-thru, " and "staff.
"However, the majority of feedback (80 negative opinions) points to significant issues. With a score of 3, which is considered poor, and customer satisfaction at a low 19.2%, its clear there are challenges. Many reports highlight rude staff, slow service, issues with order accuracy, and a general lack of professionalism, with terms like rude staff, slow service, order accuracy, and attitude frequently appearing.
Service
104
Reviews
19%
Satisfaction
80
negative
4
neutral
20
positive
Rating distribution
What people like
- Friendly staff
- Great managers
- Fast drive-thru
What people don't like
- Rude staff
- Slow service
- Wrong orders
Often praised
- customer serviceI liked the place because it has good customer service and, most importantly, the safety in cleanliness they maintain. It also has ample parking.
- serviceThe service received a decent rating
- employeesatmosphere that the employees offered
- drive-throughThe drive-through is really fast
- drive-thruDrive-thru is fast
- food deliverydelivered the food right to my table every time
- food preparationfood was made really quick but with efficiency
- friendly serviceFriendly service and food you can trust
- good serviceMcDonald's that has good service
- managementThe management has been super helpful getting my order fixed
Frequently criticized
- serviceMy experience at this restaurant was marked by poor and rude service. The staff demonstrated a lack of product knowledge, specifically regarding how to prepare an unsweetened tea lemonade.
- staffVery rude staff wouldn't even let me make an order
- employeesOnly to get home and see WOW, no ketchup with my fries. Only 2 sauces for 20 nuggets, to which most times your employees don't get it right. Meaning, every time I ask for HOT MUSTARD, I get HONEY mustard AND/OR Buffalo sauce.
- workersThe service is slow. I suspect the owner and management are probably not good, which trickles down to the workers.
- orderI've been to this restaurant multiple times, as I live in the neighborhood. Unfortunately, they consistently mess up my order. I hate to keep going back, so we have decided to start going to the one a little farther away on Oakdale.
- Servicegave me a 10pc w/o (asked for sweet'n'sour) ANY dips
- drive-thruIf you go to the drive-thru, they will close the window in your face
- ordersVarious problems withy orders
- Bagput something wrong in my Bag
- English speaking staffhire English speaking people. We can't understand
If you're considering a visit, be prepared for a potentially mixed experience, with a higher chance of encountering service issues. While some find the drive-thru fast and staff friendly, many others report significant frustrations with rudeness and order accuracy. It might be a hit or miss, so manage your expectations.
Ambience (6.3 out of 10)
mentioned by 30% of the guests
When it comes to the vibe, this spot is a bit of a mixed bag, scoring an average 6.3 with a customer satisfaction of 64.5%. Many folks appreciate the efforts made, especially with 20 positive remarks out of 31 total. You'll find praise for the indoor kid playground, overall cleanliness, and the remodeled version which offers a nice atmosphere inside and even ample parking.
However, there are some significant downsides, noted in 11 negative comments. Concerns include the area itself, issues with restrooms being dirty, and the unsettling presence of homeless individuals affecting the overall atmosphere. Some even reported seeing mice and rats, which is definitely a dealbreaker for many.
Ambience
31
Reviews
64%
Satisfaction
11
negative
0
neutral
20
positive
Rating distribution
What people like
- Indoor kid playground
- Remodeled atmosphere
- Good cleanliness
What people don't like
- Dirty restrooms
- Homeless individuals present
- Pest sightings
Often praised
- atmosphereliked the atmosphere that the employees offered
- cleanlinessits clean and never has any trash or garbage out. So ,very clean.
- ample parkingI liked the place because it has good customer service and, most importantly, the safety in cleanliness they maintain. It also has ample parking.
- atmosphere insideThe atmosphere inside is pretty cool
- chill spotMy go-to chill spot
- dîne in restaurantmake it feel like a dîne in restaurant
- hand sanitizing wipesThey did have hand sanitizing wipes
- indoor kid playgroundThis location has an indoor kid playground
- kiddie playpena kiddie playpen
- nice harbornice harbor after your hard working
Frequently criticized
- areanot the area
- atmospherethe atmosphere was a significant letdown
- bathroombathroom was dirty with grit and grime
- closing timeCloses early. 12 at night.
- homeless guythe homeless guy that's out by the drive-thru begging for change
- homeless individualsWhile the food was good, with a rating of 4, the atmosphere was a significant letdown, receiving a score of 1. The main issue was the presence of homeless individuals who were not dining but were lying on the tables. This is particularly concerning as the establishment is supposed to have games for children.
- mice and ratsseen mice and rat running around
- restroomsrestrooms are maintained
- sinkIt seems like the drive-thru takes priority, leaving inside customers waiting for service. The bathroom was also dirty, with grit and grime on the sink, tissues on the floor, and urine on the toilet seat. There was no toilet seat cover dispenser in the stall, as if one was never installed.
- toilet seatIt seems like the drive-thru takes priority, leaving inside customers waiting for service. The bathroom was also dirty, with grit and grime on the sink, tissues on the floor, and urine on the toilet seat. There was no toilet seat cover dispenser in the stall, as if one was never installed.
If you're looking for a place with a kid-friendly playground and a recently updated look, it might be worth a visit. But be aware that cleanliness in certain areas and the surrounding environment could be a concern, so manage your expectations.
Value (3.5 out of 10)
mentioned by 16% of the guests
While a few customers (2 out of 11 comments) found the value here to be a silver lining, praising the price and affordable food, some even noted it was considerably cheaper than the rest in SF and offered quality and affordable food. This suggests that for a small segment, the pricing hit just right. However, the overall sentiment paints a different picture, with a poor score of 3.5 and very low customer satisfaction at 18.2%.
Many of the 9 negative comments highlight significant issues with surcharges, prices being too high, and the disappearance of good deals, leading some to call it pricey and even the most expensive McDonalds in the country.
Value
11
Reviews
18%
Satisfaction
9
negative
0
neutral
2
positive
Rating distribution
What people like
- Affordable food
- Cheaper than others
What people don't like
- Hidden surcharges
- Prices too high
- No good deals
Often praised
- affordable foodquality and affordable food
- priceconsiderably cheaper then the rest in SF
Frequently criticized
- pricesnow they're completely gone. Most expensive McDonalds in the country. Stay away, prices are way too high here.
- $5 meal dealgot rid of the $5 meal deal
- chargesThey still separated the charges in my bill
- dealordered from App with deal and gave them code
- dealsThe deals used to be good, now they're completely gone
- pricejust ask whether the price raise 2 times, just confirm not paying the wrong price
- pricey$8.00 it’s a little pricey
- surchargesI would avoid this particular location. It's a franchise that adds on surcharges not found at other McDonald's. The service is slow.
If you're looking for budget-friendly options, this location might disappoint due to unexpected surcharges and higher prices compared to other spots. While a few found it affordable, the overwhelming feedback suggests you might find better value elsewhere.
How are the prices at McDonald's?
You’re looking at roughly 16 per person – reported by 64 diners. That puts it in the $11–$20 category. For a Fast Food Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at what people actually spend, most guests are indeed in the 1 – 20 $ sweet spot, with a few folks opting for something a bit pricier.
Here’s a quick look at what guests spend per person, based on the latest 64 reviews.
This chart compares the value for money of this restaurant against similar spots in San Francisco.
For a Fast Food Restaurant in San Francisco, we think the pricing feels pretty fair. It’s a good balance for a quick, satisfying meal.
Customer Reviews: what people think about McDonald's
Price per Person
- $1–$10
Visit Type
- Quick Meal
Service Type
- Takeout
Meal Type
- Breakfast
2
Disappointing Breakfast Experience
My experience at this restaurant was disappointing. Although breakfast items were clearly advertised on the window of the main dining area, the gentleman at the drive-through informed me that no breakfast items were available. I was under the impression that most McDonald's locations offered 24/7 breakfast, or at least during their business hours.
This lack of availability was quite disappointing.
- breakfast items2
- advertised2
Price per Person
- $1–$10
Visit Type
- Quick Meal
Service Type
- Dine-in
2
Poor Service and Product Knowledge
My experience at this restaurant was marked by poor and rude service. The staff demonstrated a lack of product knowledge, specifically regarding how to prepare an unsweetened tea lemonade. I received a cup of water with only a hint of lemonade.
When I asked for it to be redone, the staff member insisted that was what I ordered, despite my prior experience with correctly made versions from other locations. The second attempt yielded the same incorrect result, leaving me speechless. It's clear their employees need product training.
- service1
- product knowledge1
- unsweetened tea lemonade1
Visit Type
- Quick Meal
Group Type
- Family
Group Size
- Small Group
Service Type
- Dine-in
Wait Time
- Long (31+ min.)
2
Extremely Slow Service at McDonald's
My experience at this McDonald's was the slowest service I have ever encountered at any McDonald's. Even my 7-year-old commented on how bad it was. There was no apology or explanation from the staff for the excessive wait time.
- service1
- staff1
Price per Person
- $11–$20
Visit Type
- Quick Meal
Group Type
- Couple
Group Size
- Couple
Service Type
- Takeout
Meal Type
- Lunch
Noise Level
- Quiet
1
Unprofessional Service and Cold Tea
On Sunday, June 22nd, at the N Center St location, I experienced the most unprofessional service from two employees: a drive-thru employee and a rude manager. I ordered two iced teas, requesting them to be sweet, but received unsweetened tea that clearly had been sitting out and tasted warm and watery. The young lady did not offer an apology and closed the window in my face.
When I called out to her about the incorrect teas, she ignored me. She eventually reopened the window with two new teas, but I still had the old ones in my hand. I asked her to take the old teas and give me the new ones, and she responded, "Ask me nicely.
" I then asked for a manager, and a heavy-set man appeared. When I asked him to prove he was a manager, he became upset, flashed his badge, stated he didn't have to prove anything to me, and closed the window in my face before walking away. Frustrated, I threw both teas at the window and went inside, demanding either two new teas or my money back.
I was completely ignored. Finally, a lady appeared to refund my money with no apology, simply stating, "Here! " I have never experienced such unprofessionalism from people in management in my life.
Horrible customer service, and they all need training! 🤬
- unprofessional service1
- rude manager1
- unsweetened tea1
Visit Type
- Regular Visit
9
A Five-Star McDonald's Experience
I've encountered some issues with the app on two occasions. However, the management has been incredibly helpful in resolving my orders when problems arose. I consistently choose this location because they don't charge for sauce for my fries.
While it's a McDonald's and you get what you expect, it's a five-star McDonald's.
- management9
- sauce for fries10
- McDonald's food6
- app issues3
What McDonald's offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Crowd
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Has changing table(s)
- High chairs
- Kids' menu
- Good for kids birthday
Popular for
- Dinner
- Lunch
- Breakfast
- Solo dining
Amenities
- Wi-Fi
Offerings
- Quick bite
- Late-night food
- Coffee
Dining options
- Breakfast
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- Drive-through
- No-contact delivery
- Onsite services
- Takeout
- Curbside pickup
- Dine-in
- Delivery
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
FAQs
What parking and accessibility options are available at McDonald's in Silver Terrace?
You will find that McDonald’s offers free street parking and a free parking lot, usually with plenty of space for your vehicle. For your convenience, the location also features a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring a comfortable visit for everyone.
What dining options and amenities for children does McDonald's provide?
McDonald’s caters to various dining times, serving breakfast, lunch, and dinner, with comfortable seating available. For families, you will appreciate the kids’ menu, high chairs, and changing tables. It’s also a good spot for kids’ birthday celebrations.
How is McDonald's rated overall by customers?
McDonald’s receives an overall score of 3.8 out of 10, indicating a generally poor experience. Service (3) and Value (3.5) are particular areas of concern, while Food (4.1) is average, and Ambience (6.3) is its strongest aspect.
What positive aspects do customers highlight at McDonald's?
Customers occasionally praise specific aspects like the efficiency of the drive-through, the availability of ample parking, and the presence of kid-friendly features such as indoor playgrounds at some locations.
What are the main issues customers experience at McDonald's?
Key issues include inconsistent service, often characterized by rude staff and order errors, along with concerns about high prices and the quality of cold or poorly prepared food.