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oChef » McDonald’s – San Francisco
McDonald's - San Francisco
Photo from McDonald’s
McDonald's at a glance
San Francisco Mission District
- 🍔 Fast-Food-Restaurant
$$
Price per Person $11–$20
mentioned by 68 of the guests
#2385 out of 2403 places to eat in San Francisco
#32 Fast-Food-Restaurant out of 35 in San Francisco
Poor
3.7 out of 10
Food
Service
Ambience
Value
262
Reviews
26.7%
Satisfaction
Often praised
- Fast food
- Cleanliness
- Friendly staff
Frequently criticized
- Uncleanliness
- Order accuracy
- High prices
The restaurant, a popular fast food establishment in San Francisco’s vibrant Mission District, is a go-to spot for many. You’ll find that McDonald’s at 2801 Mission St is particularly noted for its great coffee, making it a reliable choice whether you’re starting your day or need a quick pick-me-up.
This casual eatery offers a convenient and familiar dining experience in the heart of the city.
Overview: Introducting McDonald's
McDonald’s often delivers a quick bite, with food always coming out fast and prepared with attention. While kiosks aim to streamline the process, some experiences point to issues with order accuracy and occasional employee attitudes.
The dining areas are often noted for their cleanliness. Beyond the meal, the atmosphere can be a mixed bag; some enjoy the kid friendly environment and unique cubbies.
However, others find the setting to be a crowded atmosphere, sometimes marred by cleanliness issues in restrooms and unsettling public interactions.
Poor
3.7
out of 10
262
Reviews
26.7%
Satisfaction
180
negative
12
neutral
70
positive
Overall, McDonald’s registers a 3.7 out of 10, with customer satisfaction sitting at a rather low 26.7%. This indicates a significant gap in meeting customer expectations.
These insights are drawn from 262 customer observations, with 70 positive remarks contrasting sharply with 180 negative ones. Diving deeper, Food (4.8) stands out as the strongest aspect, though still in the average range.
However, other areas struggle: Ambience (3.5) and Service (3.3) both fall into the poor category, while Value (3.2) is perceived as the weakest link, often cited for high prices.
What people like
- Fast, delicious food
- Clean dining areas
- Friendly staff
What people don't like
- Unclean restrooms
- Inaccurate orders
- High prices
If you’re seeking a quick, familiar meal, McDonald’s can deliver on its core promise of fast food. However, with a recommendation score of 4.2, it suggests that while the food might satisfy a craving, the overall experience often leaves much to be desired.
Consider this spot for a convenient grab-and-go rather than a sit-down experience. While the food can be efficient, be prepared for potential inconsistencies in service, atmosphere, and perceived value that might detract from your visit.
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Verdict: Our expert take on McDonald's
Food (4.8 out of 10)
mentioned by 66% of the guests
Looking at the food, it seems theres a bit of a mixed experience. While the overall score sits at an 4.8, placing it in the average range, customer satisfaction is a bit low at 39.7%. Still, out of 63 opinions, 25 were positive, with many praising the food as surprisingly good, delicious, or even wonderful.
Specific items like the quarter pounder, strawberry and creme pies, and the number 1 combo often hit the mark, offering a satisfying quick bite with good preparation. However, the picture isnt entirely rosy, with 32 negative opinions highlighting areas for concern. Some diners reported a worst cheeseburger experience, while others noted issues with fries being cold or tasting of stale oil.
The soda sometimes had an unpleasant taste, and there were frequent complaints about missing sauces or incorrect preparation. This suggests a significant inconsistency in quality that needs addressing.
Food
63
Reviews
39%
Satisfaction
32
negative
6
neutral
25
positive
Rating distribution
What people like
- Delicious food options
- Specific items shine
- Quick, satisfying bite
What people don't like
- Inconsistent food quality
- Fries often poor
- Missing/wrong items
Often praised
- foodThe kiosks, in my opinion, keep a lot of the attitude from the employees away from you as much as possible. They are very good about cleaning tables, and the food always comes out fast. But it's also the only McDonald's I've had charge me $1.
- FoodFood:4
- boo bucketsget the kids their boo buckets
- classic mealput together classic meal
- cookingGreat cooking to put together classic meal
- frieswaiting just for my fries
- mealget my meal fast and is always delicious
- number 1 comboget the number 1 combo, get my meal fast and is always delicious
- preparationattention to preparation of my order
- quarter pounderproduced a quarter pounder that almost competes
Frequently criticized
- foodFor the 3rd time this year, I witnessed a disturbing incident where a Hispanic man was assaulted, his food tossed, and his shake dumped on him. When he asked the manager to call the police, they refused, which has happened before.
- friesYou can taste the stale oil that they use in nuggets and fries.
- Fillet O FishThe Fillet O Fish costs so much and they only gave the patty.
- McFlurryGot no mcflurry, then when i asked for one i got the wrong one.
- apple pieordered an apple pie but was instead given apple slices
- apple sliceswas instead given apple slices
- burgernot burger, just fries and soda
- burger bunsNo burger buns, no sauce.
- cheeseburgerMy experience at this restaurant was extremely negative. I had the worst cheeseburger of all time. The tables were not cleared, and the restroom was absolutely filthy.
- coffeeI clearly said, "Please, some cream, no sugar. " The coffee I was given had neither. Furthermore, the ladies' restroom had no mirror – really?
If you're after a quick, satisfying bite and know what to order, you might find some delicious options here. However, be aware that consistency can be an issue, so you might encounter some misses, especially with basic items like burgers and fries.
Service (3.3 out of 10)
mentioned by 81% of the guests
While the overall service experience here faces some hurdles, a few customers did praise the speed and attention to detail when things went right. Some even highlighted outstanding service from dedicated employees and the efficiency of kiosks for ordering, noting prompt attention and quick food delivery in certain instances. Out of 111 remarks, 27 were positive, showing that good moments do happen.
However, the service generally struggles, reflected in a low score of 3.3 and a poor 24.3% customer satisfaction. Many experiences point to a hectic ordering process, long waiting time, and staff availability issues. With 84 negative comments, common complaints include rude crew, missing items, and inaccurate orders, often leading to an unprofessional and frustrating visit.
Service
111
Reviews
24%
Satisfaction
84
negative
0
neutral
27
positive
Rating distribution
What people like
- Efficient kiosk ordering
- Occasional quick service
- Dedicated staff members
What people don't like
- Slow, inaccurate service
- Rude, unhelpful staff
- Frequent missing items
Often praised
- serviceMy experience was exceptional, largely due to Gloria's outstanding service. She demonstrated an unparalleled work ethic, effortlessly juggling tasks with a smile.
- Covid streamliningMy experience at this McDonald's was pretty decent. Considering how fast-food places can be a horror show, this particular location has things well streamlined for Covid. It also had a nice remodel not long ago.
- ServiceService:4
- attentionprompt attention to other clients
- attention to detailFrom maintaining impeccable cleanliness to providing top-notch customer service, Gloria's dedication shines. Her attention to detail is impressive, as seen in her proactive provision of napkins. Her excellence is a valuable asset to the team.
- customer serviceShe demonstrated an unparalleled work ethic, effortlessly juggling tasks with a smile. From maintaining impeccable cleanliness to providing top-notch customer service, Gloria's dedication shines. Her attention to detail is impressive, as seen in her proactive provision of napkins.
- deliveryI ordered a delivery literally just now and it came very fast, but instead of my burger, I only received fries and soda! I tried calling Uber and this store, but there was NO ANSWER!
- employeesemployees are friendly
- foodThey will take the food your table
- food deliveredthey delivered the food to my table
Frequently criticized
- serviceI asked a staff member for napkins, and her response was that she is not a waitress. I had only asked for a service that I had already paid for. Not recommended.
- employeesThe service was incredibly slow and inaccurate, which is surprising for a fast-food establishment. A significant issue was that hardly any of the employees speak or read in English, making communication difficult. Additionally, there were too many homeless people about, which detracted from the overall atmosphere.
- staffClearly staff either ran out and didnt inform me or they cant read orders correctly
- hoursThey close at 8 and won't serve you unless you pay extra to order through a delivery service. Employees might be great, but Google/McDonald's-Corporate are lying about hours and won't let anyone correct it. You might as well say you close at 8 when you ONLY do pickup/delivery orders and refuse to serve normal customers after 8pm.
- napkinsneeded to ask for napkins
- orderMy experience at this restaurant was quite disappointing. It was very crowded, and they did not respect the order as I requested it. Furthermore, in terms of preparation, they did not make it as I asked; they preferred to do it their own way.
- ordering machineAfter spending time ordering at the machine, I had to go back in line. There was no priority cashier lane and no visible signage.
- waiting timetook 20 minutes for a smoothie and a slushie
- Ubercalled Uber, called this store NO ANSWER
- additional condimentsask for anything like ketchup, napkins, or any additional condiments
If you're considering a visit, be prepared for a potentially frustrating service experience. While there are occasional bright spots, the high likelihood of slow, inaccurate service and unhelpful staff means it might disappoint more often than not. Proceed with caution.
Ambience (3.5 out of 10)
mentioned by 61% of the guests
While the overall vibe might be a bit of a mixed bag, with a score of 3.5 and customer satisfaction at 22.9%, some positive notes shine through. Based on 16 positive comments out of 70 total, guests have appreciated recent remodels, improved cleanliness, and the fact that it's kid-friendly and wheelchair accessible. Some even enjoyed the unique cubbies for a quieter spot.
However, the ambience often struggles, with 49 negative comments highlighting significant issues. Many found the atmosphere crowded and dirty, with frequent complaints about dirty tables and filthy restrooms. The presence of unhoused people and concerns about safety, sometimes linked to drug activity, also significantly detract from the overall experience.
Ambience
70
Reviews
22%
Satisfaction
49
negative
5
neutral
16
positive
Rating distribution
What people like
- Recent remodel
- Good cleanliness
- Kid-friendly
What people don't like
- Dirty tables
- Filthy restrooms
- Unsafe atmosphere
Often praised
- atmosphereThe atmosphere was also rated a perfect 5
- cleanlinessShe demonstrated an unparalleled work ethic, effortlessly juggling tasks with a smile. From maintaining impeccable cleanliness to providing top-notch customer service, Gloria's dedication shines. Her attention to detail is impressive, as seen in her proactive provision of napkins.
- AtmosphereAtmosphere:4
- cleaning tablesthey are very good about ceaning tables
- cool placeIt is a cool place
- cubbieshas some really unique little cubbies you can hole away in
- kid friendlyMcDonald's is always kid friendly
- noise levelnoise level to be quiet, easy to talk
- packingpacked in a nice manner
- people watchingGREAT people watching location
Frequently criticized
- atmospherethe atmosphere was a bit too crowded
- bathroomsbathrooms which are always in a state of complete chaos
- tablesI had the worst cheeseburger of all time. The tables were not cleared, and the restroom was absolutely filthy. I cannot recommend eating here.
- crowded atmosphereMy experience at this restaurant was marked by a very crowded atmosphere, which at times felt like a day reporting center for the unhoused. However, the employees were friendly and the service was prompt, which significantly improved the overall experience.
- homelessentra los homeless da un poco de miedo
- parkingParking: Absolutely NO parking.
- Parking spaceSomewhat difficult to find parking
- ask for moneyToday, a lady was yelling so loud, which was disruptive, but thankfully she was removed. It seems there are people who try to sleep in the facility and ask for money, which can be unsettling. Despite these atmosphere issues, the food was rated well, and the service also received a good score.
- begging for moneypeople come in begging for money
- charactersthere's a lot of characters to deal with
If youre looking for a pristine, peaceful dining experience, this might not be your go-to. While some aspects like recent remodels are nice, be prepared for a potentially crowded and sometimes unsettling environment. Its a place where convenience might outweigh comfort for many.
Value (3.2 out of 10)
mentioned by 23% of the guests
When it comes to value, it seems there are a few bright spots, with some customers appreciating the insane discounts on anything and everything and the reasonable Price per person for certain offerings. However, with a score of just 3.2, which is considered poor, and only 2 positive remarks out of 18 total, these positive experiences are unfortunately quite rare. On the flip side, the overall sentiment is overwhelmingly negative, with a very low customer satisfaction of 11.1%.
Many feel that the establishment is OVERPRICED, citing major price hikes and extra charges like a bag charge or for sauce/syrup. The cost of items like hash browns also frequently comes up as a point of contention, with 15 negative comments highlighting these concerns.
Value
18
Reviews
11%
Satisfaction
15
negative
1
neutral
2
positive
Rating distribution
What people like
- Insane discounts available
What people don't like
- Overpriced items
- Major price hikes
- Extra bag charge
Often praised
- Price per personParking was somewhat difficult to find, with paid street parking available. The price per person is between $1–10.
- discountsinsane discounts on anything and everything
Frequently criticized
- pricejust the price - $3.67. Yep.
- $40paid 40!!!!
- OVERPRICEDOVERPRICED!!!
- bag chargereally said 25 cents and wouldn’t let me pay for it at the front
- carry-out bagpay to get a bag to carry my food out
- delivery serviceI'm giving this McDonald's a double 0 stars because the restaurant won't let anyone edit the open hours to 6-8pm. They close at 8 and won't serve you unless you pay extra to order through a delivery service. Employees might be great, but Google/McDonald's-Corporate are lying about hours and won't let anyone correct it.
- fast food pricefast food is really expensive
- hash browns3.69 for EACH HASHBROWN!?!?
- paying for my foodestoy pagando por mi comida y se lo solicite amablemente
- price hikesmajor price hikes
If you're looking for great value, this might not be your best bet, as many find it quite expensive. While there are occasional discounts, the general consensus points to high prices and extra fees, so be prepared for that.
How are the prices at McDonald's?
You’re looking at roughly 15 per person – reported by 68 diners. That puts it in the $11–$20 category. For a Fast Food Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most guests tend to stick to the $1–$10 or $11–$20 ranges, showing prices cluster around the average, with just a few splurging on higher-end options.
Here’s a quick look at what guests spend per person, based on the latest 68 reviews.
A look at how this restaurant’s value for money compares to similar places in San Francisco.
Overall, we think the pricing feels quite fair for a Fast Food Restaurant. It offers good value for a quick and tasty bite.
Customer Reviews: what people think about McDonald's
Price per Person
- $1–$10
Visit Type
- Quick Meal
Group Size
- Solo
Service Type
- Dine-in
2
Disappointing Coffee and Restroom Experience
My knowledge about McDonald's is patchy as I'm not quite a fan. Today, I needed a coffee and went to this McDonald's. The young, grumpy lady asked me about cream and sugar.
I clearly said, "Please, some cream, no sugar. " The coffee I was given had neither. Furthermore, the ladies' restroom had no mirror – really?
I know it's not a Tour d'Argent, but still, McDonald's team, why, oh why? Do you believe that if one shops at McDonald's, it's too late for them to care for their looks? This cannot be explained anyhow.
I will spare you the details about the taste of that coffee, just the price – $3. 67. Yep.
I could have gone to Starbucks or even Nespresso. Don't repeat my mistakes, bring your thermos.
- coffee2
- cream and sugar2
- ladies restroom1
Price per Person
- $1–$10
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Moderate (16–30 min.)
Noise Level
- Moderate
2
Apple Pie Mistake
My experience at the restaurant was disappointing due to a mix-up with my order. I ordered an apple pie but was instead given apple slices. This suggests the staff either ran out of the pie and failed to inform me, or they are unable to read orders correctly.
This error significantly impacted my dining experience.
- apple pie2
- apple slices2
- staff1
Price per Person
- $1–$10
Visit Type
- Family Dinner
Group Type
- Family
Group Size
- Small Group
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
Noise Level
- Quiet
9
A Beloved Family Favorite Still Thriving
This was one of my family's favorite stops in the 80s. It's amazing that it's still here! The food was a perfect 5, the service was a perfect 5, and the atmosphere was also rated a 5.
We experienced no wait time and found the noise level to be quiet, making it easy to talk. Parking was somewhat difficult to find, with paid street parking available. The price per person is between $1–10.
- food10
- service10
- atmosphere10
- Parking space4
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Dinner
2
Restaurant hours are unreliable
My experience at this restaurant was marked by confusion regarding their operating hours. The signs and information online indicated that inside dining closed at 11 PM, but upon arrival at 10: 20 PM, the restaurant was already closed. It seems like the hours are not consistently followed, leading to an inconvenient experience.
- inside dining hours2
- hours2
Visit Type
- Food Exploration
3
Fish Fillet Not As Good Anymore
My experience at the restaurant was a bit disappointing. I used to love the fish fillet, and decided to try it again after being away for a few years. Unfortunately, it was not as good as I remembered.
- fish fillet3
What McDonald's offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
Popular for
- Dinner
- Lunch
- Breakfast
- Solo dining
Amenities
- Wi-Fi
Offerings
- Quick bite
- Late-night food
- Coffee
Dining options
- Breakfast
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- No-contact delivery
- Onsite services
- Takeout
- Curbside pickup
- Dine-in
- Delivery
Parking
- Usually difficult to find a space
- Paid street parking
Atmosphere
- Casual
FAQs
Is McDonald's in the Mission District accessible for everyone?
Yes, this McDonald’s location at 2801 Mission St is designed with accessibility in mind. You will find a wheelchair accessible entrance, wheelchair accessible seating, and a wheelchair accessible restroom, ensuring a comfortable visit for all guests.
What dining and service options are available at McDonald's on Mission Street?
You can enjoy a variety of dining options including breakfast, lunch, and dinner, with comfortable seating available. For your convenience, the restaurant offers no-contact delivery, curbside pickup, takeout, and traditional dine-in services.
What is the overall standing of McDonald's?
McDonald’s holds an overall score of **3.7** out of 10. While **Food** (4.8) is its strongest point, **Ambience** (3.5), **Service** (3.3), and **Value** (3.2) scores indicate areas needing considerable improvement.
How is the food quality and speed at McDonald's?
Customers often find the food to be fast and delicious, with attention given to preparation, especially for classic meals. However, some experiences mention issues with stale oil in fries and nuggets, or incorrect items being served.
What is the atmosphere like, and how clean is the restaurant?
The atmosphere can be mixed; some appreciate the kid-friendly environment and clean tables. Conversely, many report crowded conditions, unsettling presences, and particularly unclean restrooms, which significantly detract from the experience.