Highlights
- Great coffee
oChef » McDonald’s – San Francisco
McDonald's - San Francisco
Photo from McDonald’s
McDonald's at a glance
San Francisco Ingleside
- 🍔 Fast-Food-Restaurant
$$
Price per Person $11–$20
mentioned by 84 of the guests
#2399 out of 2403 places to eat in San Francisco
#35 Fast-Food-Restaurant out of 35 in San Francisco
Poor
3 out of 10
Food
Service
Ambience
Value
381
Reviews
14.4%
Satisfaction
Often praised
- Cleanliness
- Breakfast hours
Frequently criticized
- Slow service
- High prices
The fast food restaurant McDonald’s in San Francisco’s vibrant Ingleside neighborhood is a go-to spot for a quick and satisfying experience. You’ll find it’s celebrated for its great coffee, making it a perfect stop whether you’re starting your day or need an afternoon pick-me-up.
This casual eatery offers a convenient escape, blending speed with comfort for every visit. It’s designed for those who appreciate efficiency without compromising on quality.
Overview: Introducting McDonald's
McDonald’s offers a mixed experience, with many appreciating its generally clean environment and the convenience of its drive-thru service. Patrons often find the staff friendly, especially during early hours, and value the extended breakfast hours available on weekends.
However, issues with waiting time and order accuracy frequently arise, leading to frustration. Some also note concerns about overall food quality and the perceived value, particularly regarding app deals and pricing compared to other locations.
Poor
3
out of 10
381
Reviews
14.4%
Satisfaction
290
negative
36
neutral
55
positive
McDonald’s received an overall Restaurant Score of 3, placing it in the poor category, which contrasts sharply with a very low Customer Satisfaction of 14.4%. This significant divergence indicates that while some aspects might be acceptable, a large portion of customers are left dissatisfied.
These figures are drawn from a substantial body of feedback, totaling 381 customer observations. Looking closer, Food (3.6) and Ambience (3.6) received the highest marks, suggesting these areas are relatively stable.
However, Service (2.5) struggles, often cited for slow delivery and order errors. The most challenging aspect appears to be Value (2), which garnered the lowest score, reflecting customer concerns over pricing and deal availability.
Out of 381 customer remarks, 55 were positive, while a considerable 290 expressed negative sentiments.
What people like
- Clean dining area
- Extended breakfast hours
- Convenient drive-thru
What people don't like
- Long wait times
- Order accuracy issues
- Poor value/pricing
If you’re considering McDonald’s, be prepared for a potentially inconsistent visit. While the clean environment and convenient drive-thru might appeal, the significant issues with service speed and order accuracy could detract from your experience.
With a Recommendation Score of 3.1, it suggests that this location might not consistently meet expectations. It could be a viable option for a quick breakfast, but for other meals, you might find better value and more reliable service elsewhere.
Similar Restaurants in San Francisco
- Fast-Food-Restaurant
8.8
out of 10
out of 10
178
94.4%
- $$
- West Portal
- Food
- Service
- Ambience
- Fast-Food-Restaurant
8.1
out of 10
out of 10
158
83.5%
- $$
- Excelsior
- Food
- Service
- Ambience
- Fast-Food-Restaurant
8.1
out of 10
out of 10
271
84.5%
- $$
- Potrero Hill
- Food
- Service
- Ambience
- Fast-Food-Restaurant
7.7
out of 10
out of 10
104
77.9%
- $$
- South of Market
- Food
- Service
- Ambience
- Fast-Food-Restaurant
7.5
out of 10
out of 10
158
74.1%
- $$
- Mission District
- Food
- Service
- Ambience
- Fast-Food-Restaurant
7.1
out of 10
out of 10
245
71.4%
- $$
- Richmond District
- Food
- Service
- Ambience
Verdict: Our expert take on McDonald's
Food (3.6 out of 10)
mentioned by 68% of the guests
When it comes to the food, there are some bright spots to chew on, with 23 positive remarks among the 115 total observations. Many diners enjoyed the classic French Fries, found the breakfast options delightful, and appreciated the occasional consistent quality or a tasty chicken sandwich. It seems that when they hit the mark, the food can be quite satisfying for a quick fix.
However, the overall picture for food is a bit of a mixed bag, reflected in a score of 3.6 (which is average, leaning towards poor) and a customer satisfaction of 20% (which is poor). A significant 74 negative comments highlight issues like cold fries, generally poor quality control, small portions, and often soggy burgers or overcooked items. It appears consistency is a major challenge.
Food
115
Reviews
20%
Satisfaction
74
negative
18
neutral
23
positive
Rating distribution
What people like
- Fresh fries
- Good breakfast
- Tasty chicken sandwich
What people don't like
- Cold, soggy fries
- Poor food quality
- Small portions
Often praised
- foodAt 12: 40, I asked a staff member about it and showed her my receipt. She told me that the food would be brought to me once it was ready, so I continued waiting. I ended up waiting for an entire hour until another staff member finally noticed me still sitting there.
- Filet O' Fish mealThe Filet O' Fish was good
- French FriesRecommended dishes:French Fries
- breakfastI usually only go to McDonald's for the breakfast, and I love it. This location on Ocean serves breakfast past 10 am on the weekends.
- chicken sandwichorder the chicken sandwich
- consistent qualitymake up for in consistent quality
- double cheeseburgerbuy 1 double cheeseburger get a second for $1.00
- food deliveredWhile this is understandable given the prevalence of DoorDash orders that slow down most restaurants these days, it's still a factor to consider. On the plus side, the ability to get just about any type of food delivered to your house or work is a definite advantage.
- freshnessReally fresh and quick most of the time
- friesespecially with their fries
Frequently criticized
- friesIt's unacceptable to substitute an explicitly requested item with something completely different. While the delivery was speedy, the fries were soggy and cold, and the hamburgers were borderline edible. My child ended up in tears because of the toy situation, and the overall food quality was poor.
- foodthe food was all shaggy with wrong Source
- chicken nuggetsThe chicken nuggets taste stale and rubbery
- food qualityfood quality compared to other McDonald's makes this my worst visited McDonald's
- mealI never usually leave bad reviews, but it was that bad. I ordered a $5 meal through the app, and it took an hour from the moment I placed the order. To make matters worse, they messed up half of my order.
- nuggetsalmost an hour for 10 nuggets
- Big Macordered a Big Mac and it's lacking
- Cokeout of Coke
- Despicable Me 4 toyall 3 were despicable me 4 toy
- FoodFood:2
If youre looking for a quick breakfast or a specific item like fresh fries, you might get lucky. However, be prepared for potential disappointment with overall food quality, cold items, and inconsistent portions. Its a gamble, so manage your expectations.
Service (2.5 out of 10)
mentioned by 86% of the guests
While the service here generally struggles, a small number of guests (20 out of 203 comments) did praise the occasional speedy drive-thru service and patient staff. Some even experienced speedy delivery and friendly staff who got their orders right, especially during breakfast hours or via mobile ordering. However, the overall picture for service is quite bleak, with a poor score of 2.5 and a very low customer satisfaction of just 9.9%.
A staggering 170 comments highlight significant issues like excruciating wait times, the slowest service, frequent incorrect orders, and poor customer service, often due to confused or rude staff.
Service
203
Reviews
9%
Satisfaction
170
negative
13
neutral
20
positive
Rating distribution
What people like
- Quick drive-thru
- Friendly, patient staff
- Speedy delivery
What people don't like
- Long wait times
- Incorrect orders
- Rude, slow staff
Often praised
- orderThey got my order right
- staffThe drive-through service is generally quick, and the food is usually hot, especially if you arrive shortly after opening. The staff is usually pretty friendly, and they work hard considering the long hours this location keeps, open until 4 AM and reopening at 5 AM. However, there's one particular drive-through employee who stands out.
- Guy who got it rightGuy who got it right was pleasant
- McDonald's StaffThe order was perfect. Thank you McDonald's Staff!
- breakfast hoursI usually only go to McDonald's for the breakfast, and I love it. This location on Ocean serves breakfast past 10 am on the weekends. The food is what it is; it's McDonald's.
- drive thrudrive thru is almost always open
- drive-through serviceThe drive-through service is generally quick
- drive-thrufinally found a mcdonalds with a drive thru
- employeesThe employees were very nice
- hoursOpens early and closes late
Frequently criticized
- waiting timeShe told me that the food would be brought to me once it was ready, so I continued waiting. I ended up waiting for an entire hour until another staff member finally noticed me still sitting there. After checking my order twice, she went into the kitchen and finally prepared my meal.
- serviceThe service from many employees is terrible!
- orderDo not use the McDonald's App if you like to keep your sanity. Your order WILL NOT show up on their system. Best of all, it will never show up on the Prepping/Now Serving screen.
- wait timetake forever to bring your food to the window
- drive thruEvery time I order through the drive thru, they always get my order wrong
- workersI waited for a happy meal for 40 minutes. The workers were rude, and some were not following hygiene protocols, working without gloves and without hats, which unfortunately led to a hair in the burger. Waiting 40 minutes and receiving a burger with a hair is unacceptable.
- customer serviceunsatisfied with this customer service and treatment
- managerthe manager was snooty because I asked what was taking so long
- ordersFor a fast-food establishment, it took about 30 minutes to receive our order. Additionally, sometimes orders were not complete when delivered. The atmosphere also received a low rating of 2.
- service speedThis particular store is very slow.
If you're looking for quick and accurate service, this might not be your best bet. The overwhelming feedback points to significant delays and order issues, so be prepared for a potentially frustrating experience.
Ambience (3.6 out of 10)
mentioned by 35% of the guests
When it comes to the vibe, this spot has a few bright spots, especially concerning practicalities. Based on 53 customer observations, with 12 positive remarks, guests appreciate the ample parking space and excellent wheelchair accessibility. Many also noted the general cleanliness and a well-maintained appearance, suggesting that some areas do offer a pleasant atmosphere.
However, the overall ambience paints a challenging picture, with a low score of 3.6 and customer satisfaction at a mere 22.6%. A significant 36 negative comments highlight issues like visible homelessness, dirty tables, and frequently missing amenities such as cup lids and hand sanitizer. Many found the general atmosphere unpleasant, with concerns about safety and cleanliness, particularly in the restrooms.
Ambience
53
Reviews
22%
Satisfaction
36
negative
5
neutral
12
positive
Rating distribution
What people like
- Ample parking
- Wheelchair accessible
- Generally clean
What people don't like
- Homelessness issues
- Unpleasant atmosphere
- Dirty restrooms
Often praised
- AtmosphereAtmosphere:4
- appearanceMy experience at this McDonald's was disappointing. While the place itself is clean and nice looking, the speed, quality of service, and food quality were significantly worse compared to other McDonald's locations I've visited. On every visit, my order has been wrong, or I've been left waiting at the second window for ten minutes with no staff in sight.
- areaThe soda with no ice was just okay, and the fries were definitely old and reheated. I ate outside at one of the tables, and the area was clean. Overall, I enjoyed my experience here.
- atmosphereThe atmosphere was great
- cleanlinessthe place is clean
- comparisonmuch much better than other Micky Ds anywhere in SF
- old daysOld days were way better
- parkingPlenty of parking
- parking spacegrateful to find a mcdonalds with a big parking space
- restroomsthey're clean and everything is nicely maintained
Frequently criticized
- atmospherethe atmosphere also received a low rating
- homeless peopleThere’s a lot of homeless people
- bathroom cleanlinessThe bathroom was dirty.
- bathroomsbathrooms are hit and miss
- bum/pan handlerencounter the occasional bum/pan handler
- city crowdWhat really disappointed me were the portions; I ordered a large fry and it seemed smaller than what a medium used to be😫. I'll likely try a McDonald's further south next time to avoid the city crowd.
- cleaning jobhe would just swipe m an wet towel on the table overly rushed
- cup lidsCup lids and napkin dispensers will be empty
- customer behaviorcustomers screaming at each other.
- dirty tablesdirty tables
If you prioritize practical aspects like parking and accessibility, you might find some relief here. However, be prepared for an atmosphere that many describe as challenging, with cleanliness and safety concerns that could detract from your visit.
Value (2 out of 10)
mentioned by 8% of the guests
When it comes to value, its clear from the 10 customer observations that theres unfortunately no positive feedback to highlight whatsoever. Customers havent found a single thing to praise in this area, which immediately sets a challenging tone for their overall experience. This complete absence of positive sentiment is quite telling, indicating a significant issue.
However, the picture darkens considerably as customers feel theyre being charged for everything, from shake surcharges to bag fees. Many noted that app deals arent honored and items are pricier than elsewhere, leading to a truly poor 2 score. With 0% customer satisfaction, its evident that the pricing structure leaves patrons feeling like they could eat somewhere better for the same price, based on all 10 negative remarks.
Value
10
Reviews
0%
Satisfaction
10
negative
0
neutral
0
positive
Rating distribution
What people like
What people don't like
- Overpriced items
- Extra charges
- No app deals
Often praised
No positive aspects so far.
Frequently criticized
- app dealsWhile they did get my order right, which is becoming less common lately, several issues detracted from the overall visit. I noticed that this location often DOES NOT honor most of the app deals, and many items are considerably more expensive than at other nearby locations. I encountered a shake surcharge, which made me feel like they don't want our business.
- bag feenow the bag fee. Stop it now.
- brown paper bagcharge .25 cents for a brown paper bag
- chargedstill charged too
- charged for everythingme cobraron por todo lo que pedí
- costit cost extra compared to other locations
- itemsmany of the items are considerably more expensive
- moneythey rob people of their money
- priceeat somewhere better for the same price
- shake surchargesaw there was a shake surcharge
If youre looking for good value, this might not be the spot for you. Customers consistently report feeling overcharged, with extra fees for basic items and higher prices than competitors. Youll likely find better bang for your buck elsewhere.
How are the prices at McDonald's?
You’re looking at roughly 14 $ per person – reported by 84 diners. That puts it in the $11–$20 category. For a Fast Food Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most guests spend in the 1 – 20 $ range, with a good number landing right in the $11–$20 sweet spot. While there are a few higher spenders, the pricing clearly clusters around the average.
Here’s a quick look at what guests spend per person, based on the latest 84 reviews.
How this restaurant’s value stacks up against similar spots in San Francisco.
Considering its a Fast Food Restaurant, we think the pricing feels quite fair. Its a solid option if you’re looking for good value without breaking the bank.
Customer Reviews: what people think about McDonald's
Price per Person
- $1–$10
Visit Type
- Quick Meal
Service Type
- Takeout
Meal Type
- Lunch
9
Perfect Drive-Thru Order!
We went through the drive-thru and had a great experience. We ordered the buy 1 double cheeseburger get a second for $1. 00 and the buy 1 small fries get a second for $1.
00. We also got 2 ice waters. The order was perfect.
Thank you McDonald's Staff!
- double cheeseburger10
- small fries10
- ice waters10
Visit Type
- Quick Meal
Wait Time
- Long (31+ min.)
2
Longest Wait in Fast-Food History
My experience at this McDonald's was defined by an incredibly long wait in the drive-thru. I've visited multiple times, always hoping for a different outcome, but the wait is consistently lengthy. Even with only four cars ahead, I've spent enough time here to reflect on my life choices and write this review.
The customer service seems to operate as if time has no meaning. If you're looking for an experience of eternity, this drive-thru is the place to be. I'd recommend bringing snacks from elsewhere, as you'll be here a while.
- long wait1
- customer service1
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Breakfast
Wait Time
- Long (31+ min.)
Noise Level
- Loud
7
Great Food, Slow Service
My experience at this restaurant was a mixed bag. The food was excellent, earning a high rating. However, the service was very slow, and it took forever to get our meals.
The place itself is well-maintained and has a food seating area, but it was also very busy. The atmosphere was rated moderately well.
- food10
- food seating area6
- busy6
- service2
Price per Person
- $1–$10
Visit Type
- Regular Visit
Service Type
- Takeout
Meal Type
- Breakfast
Wait Time
- Immediate (0–5 min.)
9
Reliable McDonald's Breakfast and Great Drive-Thru Service
I usually only go to McDonald's for the breakfast, and I love it. This location on Ocean serves breakfast past 10 am on the weekends. The food is what it is; it's McDonald's.
The service at the drive-thru is top-notch! They nailed my order perfectly the last 2 visits.
- breakfast8
- food6
- service at the drive-thru10
Price per Person
- $11–$20
Visit Type
- Quick Meal
Group Size
- Solo
Service Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Long (31+ min.)
2
Slow Service and Warm Sodas
My experience at this restaurant was quite disappointing. Both the drive-thru and inside service were very slow. Today, the main issue was that they primarily had warm diet sodas.
Additionally, the manager was not helpful when I raised my concerns.
- service speed2
- diet sodas3
- manager2
What McDonald's offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Family-friendly
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Breakfast
- Solo dining
Amenities
- Restroom
- Wi-Fi
Offerings
- Quick bite
- Late-night food
- Coffee
Dining options
- Breakfast
- Counter service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- Drive-through
- Delivery
- No-contact delivery
- Onsite services
- Takeout
- Curbside pickup
- Dine-in
- Outdoor seating
Pets
- Dogs allowed outside
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
- Paid street parking
Atmosphere
- Casual
FAQs
What dining options and offerings can you expect at McDonald's in San Francisco?
At McDonald’s in Ingleside, you can enjoy a variety of dining options including breakfast, lunch, dinner, and dessert. They offer quick bites, late-night food, and are particularly known for their great coffee. Counter service and comfortable seating are available for your convenience.
What convenient service options and amenities does McDonald's in Ingleside provide?
This McDonald’s location offers extensive service options like drive-through, delivery, no-contact delivery, takeout, and curbside pickup. You’ll also find dine-in and outdoor seating. For accessibility, there’s wheelchair accessible entrance, parking, seating, and restrooms, plus free street and lot parking.
What is the overall customer sentiment for McDonald's?
Customer satisfaction for McDonald’s is quite low at 14.4%, with an overall Restaurant Score of 3, indicating a generally poor experience for many patrons.
What are the main areas of concern for customers at McDonald's?
Customers frequently express dissatisfaction with the Service (2.5), citing long wait times and incorrect orders. Value (2) is also a significant concern, with many finding items more expensive and app deals not honored.
What aspects of McDonald's do customers appreciate?
Customers generally appreciate the Ambience (3.6), noting the cleanliness of the dining area and restrooms. The Food (3.6) also receives relatively higher marks, particularly for breakfast items and the convenience of extended breakfast hours.